59 Geckoboard incidents · januar 2024 — official updates, affected components, duration and resolution details.
Vi er i øjeblikket undersøge intermitterende fejl i nogle widgets. Vi giver opdateringer, når vi lærer mere.
Vores efterforskning fandt intet problem, og vi lukker alarmen. Vi undskylder for enhver forvirring og værdsætter din tålmodighed.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi undersøger et problem, der påvirker nogle kunder, hvor dashboards kan virke tomme. Vores team arbejder aktivt på at identificere årsagen og genoprette normal instrumentbræt funktionalitet. Vi vil give en anden opdatering, så snart vi har mere information.
Vi har identificeret problemet, der forhindrer nogle dashboards i at indlæse korrekt, og vores team arbejder på et fix. Vi vil give yderligere opdateringer, som vi har mere information.
Vi har udgivet en opdatering for at løse problemet, og dashboards bør nu læsse som forventet. Vi fortsætter med at overvåge situationen.
Spørgsmålet om nogle dashboards fra ikke at vise korrekt er nu løst. Tak for din tålmodighed. Kontakt os venligst på support @ geckoboard.com, hvis du oplever yderligere problemer.
Automatisk oversat fra den officielle hændelsesopdatering.
Nogle kunder oplever problemer med deres Dropbox widgets ikke indlæses på grund af en igangværende Dropbox hændelse: https: / / status.dropbox.com / hændelser / q9v98cvgfbms. Vi overvåger situationen og vil dele en ny opdatering, så snart vi har flere oplysninger.
Dropbox implementeret en rettelse på 14: 26 UTC, og widgets kommer gradvist tilbage online. Vi fortsætter med at overvåge situationen.
Problemet med Dropbox-konti er løst, og widgets indlæses normalt. Hvis du fortsætter med at have nogen problemer, bedes du kontakte vores team på support @ geckoboard.com, og vi vil hjælpe yderligere.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi er klar over en service udfald med vores betalingsplatform udbyder, der påvirker tilbagevendende fakturering og abonnement management API, som kan forhindre nogle brugere i at foretage betalinger eller ændre planer. Vi vil give yderligere opdateringer, efterhånden som information bliver tilgængelig.
Vores betalingsudbyder har løst det udfald, der påvirker fakturering og abonnementsstyring API. Hvis du oplever problemer med dit abonnement, bedes du kontakte vores team direkte på support @ geckoboard.com for yderligere hjælp.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi er klar over en hændelse, der påvirker Kampagnmonitor (https: / / status.agriculor.com / hændelse / 692706), som vil påvirke kundekontroller ved hjælp af integrationen. Deres team er klar over problemet og arbejder på et fix.
Kampagnens monitor er blevet løst af deres team.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi er klar over et problem, der forhindrer nogle kunder i at logge ind via Single Sign-On (SSO). Dette skyldes en afbrydelse hos en tredjeparts autentificering udbyder, og deres team arbejder aktivt på en rettelse. Brugere, der logger ind med en e-mailadresse og adgangskode, kan logge ind som sædvanlig. Alle andre dele af vores platform forbliver fuldt operationelle. Vi overvåger nøje og vil sende opdateringer her, som vi ved mere.
Spørgsmålet om SSO sign-in er blevet løst. Den opstrømsleverandør indsat en rettelse og bekræftet opsving, og SSO logins fungerer normalt igen (https: / / status.workos.com /) Alle andre platformsfunktioner forblev upåvirkede i hele forløbet. Hvis du stadig har problemer med at logge ind, bedes du kontakte support @ geckoboard.com.
Automatisk oversat fra den officielle hændelsesopdatering.
We’re investigating an issue affecting some customers using our legacy dashboards, in which they may fail to load. We’ve identified the root cause and are actively working on a fix. We’ll provide another update as soon as we have more information.
We've released an update to resolve the issue. All dashboards should be loading seamlessly again. We'll continue monitoring the situation and update you shortly.
The issue affecting legacy dashboards has now been resolved. Thank you for your patience while we worked on a fix. If you continue to experience any issues, please contact us at [email protected].
We are currently investigating an issue preventing some users from adding or editing dashboard widgets. We will provides updates as more information is available.
A fix has been implemented for the issue preventing some users from adding or editing dashboard widgets, and widgets can now be added and edited normally. If you continue to experience any unexpected behavior, please reach out to our team at [email protected] for further assistance.
We are currently investigating issues with Spreadsheets widgets. We'll provide updates as we learn more.
We've released an update to resolve the issues with the Spreadsheets widgets. We'll continue monitoring the situation and update you shortly
Service incident related to Spreadsheets is now resolved. Thank you for your patience. Please contact us at [email protected] if you experience any further issues.
We are currently investigating an issue with our Shopify integration, and we'll provide updates as we learn more.
We are currently investigating whether this is related to an ongoing outage on Shopify's side affecting admins, storefronts, checkouts, and Retail POS. You can follow Shopify's own status updates at https://www.shopifystatus.com. We will update this page as we learn more.
A fix has been implemented, and we are monitoring.
The issue impacting Shopify connections has been resolved. Please reach out to [email protected] if you are experiencing any further issues.
We are currently investigating potential issues with widgets not refreshing. We'll provide updates as we learn more.
We have identified the root cause for the issue that is currently preventing widgets from refreshing and are currently working on its fix. More info to follow.
We've released an update to resolve the issues with widgets not refreshing. We'll continue monitoring the situation and update you shortly
Service incident related to widgets not refreshing is now resolved. Please contact us at [email protected] if you experience any further issues.
Due to Klaviyo's outage, the widgets are no longer working. We are currently investigating this issue, and we'll provide updates as we learn more.
We have identified the root cause and are currently working on a fix.
We've released an update, and everything should be working as expected again. We'll continue monitoring the situation.
Service incident related to the Klaviyo integration is now resolved. Please contact us at [email protected] if you experience any further issues.
We have identified the root cause of the issue affecting HubSpot, Aircall and Pipedrive refresh times
Service incident affecting HubSpot, Aircall and Pipedrive refresh times is now resolved. Please contact us at [email protected] if you experience any further issues.
We're aware of an issue which may be causing some users to be unable to load the Geckoboard app or post to their Datasets endpoints. We've identified the cause and are working on a fix.
Our engineers have isolated the cause and we're working on ensuring that the issue does not recur. We'll update you once the issue is fully resolved.
We've successfully resolved the underlying issue. Thank you for your patience.
We are experiencing an issue that may prevent connecting with MS Teams, as well as degraded performance with snapshots/notifications posting to MS Teams channels. We are currently investigating and awaiting further information from Microsoft on the scope of the issue. We will provide further details as they are available.
The issue impacting MS Teams has been resolved. New connections and snapshots are working again as expected. Please reach out to our team at [email protected] if you have any further trouble with your MS Teams connections.
We are currently investigating an issue preventing users from creating new Slack connections. We'll provide updates as we learn more.
We've released an update to resolve the issues with Slack connections and are continuing to monitor the situation. We will provide further updates as they are available.
The incident involving Slack connections has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We are currently investigating an issue causing some dashboard widgets to fail to load over TV connections. We have identified the cause and are currently working to resolve it. We'll provide another update soon.
A fix has been implemented for widgets failing to load on TV screens, and we are monitoring the results. We will provide further updates as they are available.
The incident involving some widgets failing to load on TV screens has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We’re currently investigating an issue affecting users attempting to create new Aircall integrations. Existing Aircall connections remain unaffected at this time.
The fix is out! All connections, including newly created ones, are functioning as expected. Please get in touch if you still notice any issues.
The issue affecting the creation of new Aircall integrations has been fully resolved. All services are operating normally. Please contact us at [email protected] if you experience any further issues.
We are currently investigating issues with the Airtable integration. We'll provide updates as we learn more.
We have identified that the issue with Airtable connections was caused by an Airtable outage on Friday (Feb 21, 2026). The outage affected the tokens we use to fetch Airtable data, rendering them invalid. To resolve this issue, affected customers need to reconnect their connections from https://app.geckoboard.com/admin/connections. We will also reach out to any affected customers separately via email. For any further questions, please feel free to contact our support team at [email protected].
We have sent reconnection emails to all affected customers, and you can also reconnect in the app from https://app.geckoboard.com/admin/connections. Thank you for your patience. Please contact us at [email protected] if you experience any further issues or have questions.
We are currently investigating issues with password resets. We'll provide updates as we learn more.
We have identified the root cause of the password reset issue and are currently working on a solution.
This issue affecting password resets is now resolved. If you still experience any difficulties, please get in touch with our support team at [email protected].
