Getfeedback driftsforstyrrelser

1. 21. oktober 2026 kl. 15.56 UTCinvestigating

   Vi har midlertidigt taget vores GetFeedback service offline til at udføre akut forebyggende sikkerhedsvedligeholdelse. Bemærk venligst, at der ikke er tegn på et sikkerhedsbrud eller et kompromis med vores systemer. Vi tager proaktivt disse foranstaltninger som en forebyggende foranstaltning for at sikre fuld beskyttelse af vores infrastruktur og kundedata. Vores ingeniør- og sikkerhedshold anvender aktivt de nødvendige opdateringer og tester tjenesten. Vi forventer at bringe GetFeedback tilbage online, så snart vedligeholdelsen er færdig. Tak for Deres tålmodighed og forståelse.

2. 21. oktober 2026 kl. 15.56 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 21. oktober 2026 kl. 23.10 UTCmonitoring

   GetFeedback er online igen. Vi afsluttede den forebyggende sikkerhedsvedligeholdelse og har den nødvendige beskyttelse på plads. Vi ser ingen tegn på et sikkerhedsbrud eller et kompromis af kundedata. Vi holder øje.

4. 21. oktober 2026 kl. 23.17 UTCresolved

   Hændelsen er løst. GetFeedback er online igen. Vi afsluttede den forebyggende sikkerhedsvedligeholdelse og har den nødvendige beskyttelse på plads. Vi ser ingen tegn på et sikkerhedsbrud eller et kompromis af kundedata.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 14. juli 2026 kl. 19.15 UTCinvestigating

   Dette problem forhindrer kunderne i at nå en levende agent eller indsende en e-mail-support sag gennem det. Brugerne vil se "Der var et problem forbundet til støtte. Prøv igen senere" eller "Der var et teknisk problem forbinder dig til vores support team. Prøv igen senere". Vi ved det og undersøger det.

2. 14. juli 2026 kl. 19.58 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 14. juli 2026 kl. 20.00 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 14. juli 2026 kl. 20.06 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 18. februar 2026 kl. 01.33 UTCinvestigating

   We are currently investigating this issue.

2. 18. februar 2026 kl. 02.03 UTCidentified

   The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

3. 18. februar 2026 kl. 02.45 UTCmonitoring

   GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

4. 18. februar 2026 kl. 03.15 UTCresolved

   This incident has been resolved.

1. 26. november 2025 kl. 17.23 UTCinvestigating

   Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

2. 26. november 2025 kl. 19.51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26. november 2025 kl. 21.34 UTCresolved

   This incident has been resolved. If you still face issues, please re-save your widget and try again.

1. 20. oktober 2025 kl. 16.24 UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

2. 20. oktober 2025 kl. 19.34 UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 29. september 2025 kl. 23.14 UTCresolved

   From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

1. 14. august 2025 kl. 15.15 UTCinvestigating

   We are currently investigating an issue impacting GetFeedback Digital.

2. 14. august 2025 kl. 15.46 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. august 2025 kl. 18.31 UTCresolved

   This incident has been resolved.

1. 10. juni 2025 kl. 11.26 UTCinvestigating

   Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

2. 10. juni 2025 kl. 11.44 UTCidentified

   This issue is being caused by an outage with one of our downstream providers.

3. 10. juni 2025 kl. 23.08 UTCmonitoring

   We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

4. 11. juni 2025 kl. 01.04 UTCresolved

   This incident has been resolved.

1. 20. februar 2025 kl. 04.20 UTCmonitoring

   http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

2. 20. februar 2025 kl. 17.25 UTCresolved

   This issue has been resolved.

1. 15. januar 2025 kl. 16.19 UTCresolved

   We experienced a issue where GetFeedback was unreachable. This issue is now resolved

1. 4. december 2024 kl. 04.53 UTCinvestigating

   We are currently investigating this issue.

2. 4. december 2024 kl. 04.54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4. december 2024 kl. 05.20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4. december 2024 kl. 05.29 UTCresolved

   This incident has been resolved.

1. 29. august 2024 kl. 18.49 UTCidentified

   We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

2. 29. august 2024 kl. 19.15 UTCresolved

   This issue has been resolved. Dashboards and survey responses are now loading.

1. 13. august 2024 kl. 18.41 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 13. august 2024 kl. 18.51 UTCresolved

   This incident has been resolved.

1. 6. august 2024 kl. 15.30 UTCinvestigating

   We are currently investigating the issue. Status will be updated accordingly pending investigation.

2. 7. august 2024 kl. 15.18 UTCresolved

   This incident has been resolved.

1. 30. juli 2024 kl. 17.45 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 30. juli 2024 kl. 19.09 UTCresolved

   The issue has been resolved.

1. 23. juli 2024 kl. 18.04 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 23. juli 2024 kl. 21.39 UTCresolved

   The issue has been resolved and results are available to view.

1. 4. juli 2024 kl. 14.17 UTCinvestigating

   We are currently investigating this issue.

2. 4. juli 2024 kl. 15.15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5. juli 2024 kl. 10.51 UTCresolved

   This incident has been resolved. Web campaigns are displaying again without any errors.

1. 3. juli 2024 kl. 19.09 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 3. juli 2024 kl. 19.34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3. juli 2024 kl. 20.07 UTCresolved

   This incident has been resolved.

1. 2. juli 2024 kl. 16.21 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2. juli 2024 kl. 17.41 UTCidentified

   Users unable to view survey responses on their dashboards during this period

3. 2. juli 2024 kl. 17.46 UTCmonitoring

   Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

4. 2. juli 2024 kl. 19.02 UTCresolved

   All data is restored.

1. 17. juni 2024 kl. 12.22 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 17. juni 2024 kl. 18.37 UTCinvestigating

   We are continuing to investigate this issue.

3. 17. juni 2024 kl. 18.45 UTCresolved

   This incident has been resolved and results are now loading in the GetFeedback platform.