Go Guardian driftsforstyrrelser

1. 22. oktober 2026 kl. 17.17 UTCidentified

   Siden omkring 11: 32 ET den 22. oktober, nogle Smart Alerts rapporter har været langsom til at behandle, og nogle måske ikke er blevet leveret. Vi har fundet årsagen, og vi sætter et fix på plads nu. Nogle af de rapporter, der blev forelagt i løbet af denne periode, kan være gået tabt. Vi sender en ny opdatering inden for en time eller så snart vi ved mere.

2. 22. oktober 2026 kl. 18.09 UTCmonitoring

   Vi implementerede en rettelse for at løse problemer med Smart Alerts rapporter i GoGuardian Admin, og service er blevet restaureret for de fleste kunder. Vi vil fortsat overvåge ydeevnen for at sikre fuld funktionalitet. Vi undskylder for eventuelle problemer forårsaget af dette spørgsmål.

3. 22. oktober 2026 kl. 18.35 UTCresolved

   Vi har løst problemet forårsager forsinkede rapporter om Smart Alerts, som brugerne kan have oplevet mellem 11: 32 AM ET og 1: 50 PM ET. Tjenesten er blevet genoprettet. Vi undskylder for eventuelle problemer forårsaget af dette spørgsmål.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 10. september 2026 kl. 18.54 UTCinvestigating

   Fra omkring 11: 29 AM PDT, vi har set en stigning i rapporter om forsinkede og / eller mislykkedes løsning gange inden GoGuardian Admin DNS Filtering. Vores team arbejder i øjeblikket på at løse dette problem og vil holde dig opdateret, når vi gennemfører en rettelse. Vi undskylder for ulejligheden.

2. 11. september 2026 kl. 03.50 UTCmonitoring

   Funktionalitet er blevet genoprettet for berørte brugere fra omkring 2: 00 PM PDT. Efter den 8 september hændelse, vi øgede beregne på de eksisterende DNS-servere. Dagens problem viste, at vi også havde brug for meget mere netværkskapacitet til at håndtere peak forespørgsel volumen. Vi tilføjede kapacitet til at genoprette tjenesten. Vi har siden flyttet DNS kant til større, netværk-optimeret infrastruktur. Vi overvåger aktivt GoGuardian Admin DNS Filtering. Vi undskylder virkelig forstyrrelsen.

3. 12. september 2026 kl. 02.55 UTCresolved

   Efter beslutningen udgivet i går, vi har overvåget vores DNS trafik, vores systematiske overvågning værktøjer og vores Kunde Support kanaler til at identificere eventuelle spørgsmål, og vi er overbevist om, at beslutningen var vellykket. Men en håndfuld distrikter har nået ud med aftagende problemer på grund af gamle anmodninger tilbage i DNS cache. Hvis du oplever nogen problemer som dette, vi ønskede at give fejlfinding trin. Se venligst trinene nedenfor. For at tvinge din enhed til at hente opdaterede netværksruter med det samme, anbefaler vi at udføre de hurtige DNS reset trin nedenfor. 1) Genstart din webbrowser eller teste webstedet i et Incognito / Private vindue. 2) Flush din lokale DNS cache: a) Windows: Åbn kommando Prompt, skriv 'ipconfig / flushdns', og tryk på Enter. b) Mac: Open Terminal, skriv 'sudo dscacheutil-flushcache', og tryk på Enter. c) Hvis du bruger Chrome: Indsæt 'krom: / / net- internals / # dns' i din adresselinje, og klik på 'Ryd vært cache'. Alternativt, hvis du ser dette problem på tværs af flere endpoints på samme netværk, dine lokale rekursive resolvere, firewalls, eller kant gateways kan cache den gamle rekord. For at fastsætte: 1) Skyl venligst din lokale DNS server cache (fx Clear- DnsServerCache i PowerShell eller rndc flush for BIND) 2) Genstart al netværkshardware, der fungerer som DNS-proxy, eller 3) Midlertidigt videresende opstrømsforespørgsler til offentlige resolvere (1.1.1.1 eller 8.8.8.8) til at omgå udvanding ISP-niveau cache. Vi undskylder dybt for den betydelige ulejlighed og sætter stor pris på tålmodigheden hos dem, der er ramt. Du er velkommen til at række ud til Customer Support med eventuelle yderligere spørgsmål på https: / / docs.goguardian.com / velkommen.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. september 2026 kl. 19.40 UTCinvestigating

   Fra ca. 12: 00 PM PDT, har vi set en stigning i rapporter om forsinket og / eller mislykkedes løsning tid inden GoGuardian Admin DNS Filtering. Vores team arbejder i øjeblikket på at løse dette problem og vil holde dig opdateret, når vi gennemfører en rettelse. Vi undskylder for ulejligheden.

2. 8. september 2026 kl. 19.40 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 8. september 2026 kl. 22.02 UTCmonitoring

   Funktionaliteten er blevet genoprettet for de berørte brugere. Vi overvåger aktivt GoGuardian Admin DNS Filtrering service og fortsætter med at undersøge den grundlæggende årsag til problemet.

4. 9. september 2026 kl. 22.20 UTCresolved

   Denne hændelse er blevet løst. Anslag: Mellem ca. 12: 00 og 2: 10 PM PDT den 8. september, en delmængde af GoGuardian Admin DNS Filtrering brugere oplevede forsinket eller mislykkedes DNS opløsning. Nuværende situation: Service vendte tilbage til normal på ca. 2: 10 PM PDT den 8. september, og vi har observeret stabilitet siden da. Hvad vi har gjort: For at hjælpe med at forhindre dette i at ske igen, vores engineering teams har opdateret DNS Filtering service infrastruktur til bedre at håndtere uventede stigninger i anmodning aktivitet. Hvad så nu: Vores team fortsætter med at foretage forbedringer af udførelsen af DNS Filter system, og vi holder tæt øje med tjenesten i mellemtiden. Vi undskylder virkelig for den forstyrrelse, det har forårsaget.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 3. september 2026 kl. 15.43 UTCinvestigating

   Vi undersøger i øjeblikket dette spørgsmål.

2. 3. september 2026 kl. 16.41 UTCinvestigating

   Nogle studerende vises som "Student Offline" eller "Enhed Utilgængelig" i live sessioner på grund af en backend service udfald, startende på ca. 7: 40 på PST. Vi er i øjeblikket ved at undersøge spørgsmålet og arbejde hen imod et fix. Vi vil holde dig opdateret her med yderligere detaljer. Vi undskylder for ulejligheden.

3. 3. september 2026 kl. 19.56 UTCmonitoring

   Funktionaliteten er blevet genoprettet for de berørte brugere. Vi fortsætter med at undersøge spørgsmålet og implementere rettelser for at forbedre ydeevnen. Vi vil nøje overvåge funktionen i morgen for at sikre fortsat stabilitet.

4. 4. september 2026 kl. 17.02 UTCresolved

   Serviceafbrydelsen er blevet løst. Systemets ydeevne er blevet normalt igen, og alle tjenester bør nu fungere som forventet. Tak for din tålmodighed, og vi undskylder for ulejlighed forårsaget.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. september 2026 kl. 19.10 UTCinvestigating

   Vi undersøger i øjeblikket dette spørgsmål.

2. 2. september 2026 kl. 20.38 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 2. september 2026 kl. 21.10 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 31. juli 2026 kl. 16.10 UTCinvestigating

   Vi undersøger i øjeblikket en potentiel fejl i GoGuardian Theft Recovery. Vi modtager periodiske rapporter af autentificering side skabe en loop gør det midlertidigt utilgængelige. Vi vil levere opdateringer, når vi lærer mere af vores undersøgelse.

2. 31. juli 2026 kl. 16.22 UTCresolved

   Problemet med GoGuardian Theft Inddrivelse er blevet helt løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. juli 2026 kl. 17.14 UTCinvestigating

   Vi er klar over et problem, hvor nogle kunder ikke modtager Beacons efterskoletimer e-mail resuméer som forventet. Dette problem er kun påvirke en delmængde af brugere, og alle andre Beacon funktioner er fuldt funktionsdygtige. Vores team undersøger aktivt, og vi vil levere opdateringer her, som vi lærer mere. Vi undskylder for ulejligheden.

2. 16. juli 2026 kl. 18.30 UTCinvestigating

   Vi fortsætter vores undersøgelse af efterskoletimer e-mail resuméer ikke at blive leveret til nogle kunder. Vi vil fortsætte med at opdatere, efterhånden som vi identificerer og løser problemet.

3. 16. juli 2026 kl. 19.40 UTCidentified

   Vi har identificeret en potentiel årsag og arbejder på at implementere en rettelse, der vil genoprette sende Beacon "s efterskoletimer e-mail-resuméer til alle kunder, der valgte ind i dem.

4. 16. juli 2026 kl. 22.29 UTCmonitoring

   En rettelse er blevet gennemført for at gendanne Beacons efterskoletimer e-mail-resuméer for alle kunder. Vi vil fortsat overvåge igennem i morgen tidlig for at sikre, at alle e-mails sendes.

5. 17. juli 2026 kl. 14.30 UTCresolved

   Vi har løst et problem, som fik Beacon After School Email Summaries til ikke at sende til alle kunder. Efter overvågning e-mail sende til i morges forventer vi e-mails skal nu fungere som forventet. Vi vil fortsætte med at overvåge i den kommende uge for at kontrollere, at e-mailen er pålidelig. Tak for din tålmodighed, og vi undskylder for eventuelle ulemper forårsaget af dette spørgsmål

Automatisk oversat fra den officielle hændelsesopdatering.

1. 5. juni 2026 kl. 13.44 UTCinvestigating

   We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.

2. 5. juni 2026 kl. 14.02 UTCmonitoring

   We have identified and fixed the bug that was causing our GoGuardian Admin product to display as if policies were "blank" and/or to show an error 500. This fix has been released and we will continue monitoring for any further concerns. However, we have confidence that this issue has been fully resolved. We greatly apologize for the inconvenience.

3. 5. juni 2026 kl. 14.42 UTCresolved

   The issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you.

1. 6. maj 2026 kl. 14.41 UTCinvestigating

   As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.

2. 6. maj 2026 kl. 15.07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6. maj 2026 kl. 15.09 UTCresolved

   We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

1. 27. marts 2026 kl. 17.27 UTCidentified

   As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

2. 27. marts 2026 kl. 18.31 UTCresolved

   This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.

1. 25. marts 2026 kl. 15.55 UTCinvestigating

   It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 25. marts 2026 kl. 16.28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25. marts 2026 kl. 16.36 UTCresolved

   We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 3. marts 2026 kl. 21.34 UTCinvestigating

   It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 3. marts 2026 kl. 22.03 UTCresolved

   We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 12. december 2025 kl. 00.15 UTCidentified

   We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.

2. 12. december 2025 kl. 00.39 UTCmonitoring

   We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

3. 12. december 2025 kl. 01.17 UTCresolved

   This issue has been resolved.

1. 4. november 2025 kl. 17.58 UTCinvestigating

   We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/

2. 4. november 2025 kl. 18.04 UTCinvestigating

   We are continuing to investigate this issue.

3. 4. november 2025 kl. 18.38 UTCresolved

   Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.

1. 4. september 2025 kl. 19.34 UTCinvestigating

   We are currently experiencing a slight delay in our service. Student online activity is being captured, however the processing of alert cards may be delayed. Please be assured that our team is working hard to resolve the issue. We apologize for any inconvenience this may cause.

2. 4. september 2025 kl. 22.01 UTCresolved

   This issue has been resolved.

1. 8. august 2025 kl. 19.17 UTCinvestigating

   We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.

2. 8. august 2025 kl. 21.40 UTCidentified

   We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.

3. 9. august 2025 kl. 22.09 UTCmonitoring

   Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.

4. 11. august 2025 kl. 15.36 UTCmonitoring

   GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.

5. 11. august 2025 kl. 15.36 UTCresolved

   This incident has been resolved.

1. 7. august 2025 kl. 15.09 UTCresolved

   We have resolved an issue with GoGuardian App-based deployments for GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 4:30pm ET and 6pm ET. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience, and we apologize for any inconvenience caused by this downtime.

1. 12. juni 2025 kl. 21.14 UTCinvestigating

   Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 12. juni 2025 kl. 21.20 UTCmonitoring

   We have implemented a fix to resolve issues related to loading the GoGuardian Teacher dashboard and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 12. juni 2025 kl. 21.56 UTCresolved

   We have resolved the issue causing trouble when connecting to the GoGuardian Teacher dashboard, which users may have experienced between 2:00 and 2:15 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 5. juni 2025 kl. 16.39 UTCinvestigating

   We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 6. juni 2025 kl. 23.04 UTCresolved

   We have fully resolved an issue with GoGuardian Fleet in which users may have experienced the inability to view and edit newly synced devices. If you are still experiencing trouble, please reach out to our support team by responding to this message and sharing details of devices which may still be missing. Thank you for your patience while we worked to resolve this issue.

1. 7. maj 2025 kl. 18.22 UTCinvestigating

   Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

2. 8. maj 2025 kl. 20.49 UTCinvestigating

   We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

3. 9. maj 2025 kl. 18.12 UTCmonitoring

   Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

4. 29. maj 2025 kl. 20.50 UTCresolved

   GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.