Gotab driftsforstyrrelser

1. 1. september 2026 kl. 21.31 UTCinvestigating

   Vores team undersøger i øjeblikket rapporter om timeout fejl, når du indlæser produktkataloget via Manager Dashboard.

2. 1. september 2026 kl. 21.35 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 1. september 2026 kl. 22.43 UTCidentified

   Vores hold bestemte årsagen til problemet og et fix vil blive frigivet øjeblikkeligt. Produktkataloget blev påvirket negativt af API-problemer direkte fra Quickbooks.

4. 2. september 2026 kl. 00.20 UTCmonitoring

   Vores team har implementeret en rettelse vedrørende problemer med at indlæse produktkataloget. Vi vil fortsat overvåge situationen i øjeblikket.

5. 2. september 2026 kl. 00.32 UTCresolved

   Denne hændelse er nu løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 24. juli 2026 kl. 23.21 UTCinvestigating

   Vi er i øjeblikket ved at undersøge rapporter om spørgsmål lastning og behandling betalinger mellem POS og CFD

2. 24. juli 2026 kl. 23.32 UTCidentified

   Vores team har identificeret kilden til problemet og har implementeret et fix til at korrigere adfærd

3. 24. juli 2026 kl. 23.47 UTCmonitoring

   En rettelse er blevet gennemført, og vi fortsætter med at overvåge adfærd.

4. 25. juli 2026 kl. 00.34 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. juli 2026 kl. 22.16 UTCinvestigating

   Vi undersøger rapporter om forringet ydeevne påvirker POS og betaling Terminaler

2. 17. juli 2026 kl. 22.42 UTCidentified

   App latency problem er blevet identificeret. Vores team har implementeret flere ressourcer til at styrke præstationen.

3. 17. juli 2026 kl. 22.50 UTCmonitoring

   Vores team har implementeret en rettelse og vil fortsætte med at overvåge resultaterne.

4. 18. juli 2026 kl. 00.53 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. juli 2026 kl. 14.12 UTCinvestigating

   Vores team undersøger aktivt rapporter om intermitterende sideindlæsning i GoTab Manager Dashboard.

2. 17. juli 2026 kl. 14.34 UTCresolved

   Vores engineering team har identificeret og indsat en rettelse til problemet påvirker intermitterende side loading spørgsmål i manager dashboard.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. juli 2026 kl. 18.17 UTCinvestigating

   Vi undersøger rapporter om fejl ved opdatering af felter (menuer, tidsplaner, stationer osv.) fra Manager Dashboard

2. 16. juli 2026 kl. 18.17 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 16. juli 2026 kl. 18.45 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

4. 16. juli 2026 kl. 18.49 UTCmonitoring

   Vores hold har implementeret et fix for den rapporterede adfærd. Vi følger fortsat situationen.

5. 16. juli 2026 kl. 19.23 UTCresolved

   Problemet er løst, og alle felter i manager Dashboard er operationelle

Automatisk oversat fra den officielle hændelsesopdatering.

1. 9. juli 2026 kl. 18.32 UTCinvestigating

   Vi undersøger aktivt rapporter om vedvarende offline banner og "opdatering" meddelelser påvirker POS

2. 9. juli 2026 kl. 19.50 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 9. juli 2026 kl. 19.51 UTCmonitoring

   Vores dev team har implementeret ressourcer til at løse problemet. Vi ser adfærd stabilisere for ramte operatører, men vil fortsætte overvågningen i mellemtiden.

4. 9. juli 2026 kl. 19.55 UTCresolved

   Vores hold har bekræftet, at dette spørgsmål er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 24. juni 2026 kl. 15.43 UTCinvestigating

   Vores team undersøger rapporter om, at nogle KDS ikke har vist ordrer. Reaktivering af skærmen er effektiv for de fleste i mellemtiden, mens vores team undersøger.

2. 24. juni 2026 kl. 16.42 UTCinvestigating

   Vi fortsætter med at undersøge nogle KDS, der ikke modtager ordrer.

3. 24. juni 2026 kl. 17.40 UTCinvestigating

   Vores hold fortsætter med at undersøge. I mellemtiden er der to mulige løsninger. 1. Hvis du har en KDS modtager ordrer, skifte på alle stationer og operere enkeltvis fra KDS, der modtager ordrer. 2. På en bærbar computer eller tablet, hvor logget ind i GoTab manager instrumentbræt. Åbn en ny fane og gå til gotab.io / kds og se alle stationer og bruge det som dine midlertidige KDS-ordrer, hvis der er befolkning.

4. 24. juni 2026 kl. 18.30 UTCmonitoring

   Vores team har implementeret en rettelse for nogle KDS ikke vise ordrer og fortsætte med at overvåge som vi ser en tilbagevenden til normal aktivitet.

5. 24. juni 2026 kl. 21.02 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 12. juni 2026 kl. 01.06 UTCinvestigating

   We are currently investigating reports of payment failures regarding credit/debit card transactions at the POS

2. 12. juni 2026 kl. 01.18 UTCinvestigating

   We are continuing to investigate this issue.

3. 12. juni 2026 kl. 01.19 UTCmonitoring

   A fix has been implemented and we are continuing to monitor the situation.

4. 12. juni 2026 kl. 01.24 UTCresolved

   Fix was successful. Payments behavior has returned to normal .

1. 9. maj 2026 kl. 00.27 UTCinvestigating

   We are currently investigating reported latency issues impacting POS and KDS displays.

2. 9. maj 2026 kl. 00.31 UTCmonitoring

   We've implemented mitigation for recent issues where some customers were experiencing delays with POS and KDS performance. We're seeing improvements and are closely monitoring the situation. For real-time updates, please visit status.gotab.io.

3. 9. maj 2026 kl. 01.11 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 9. maj 2026 kl. 01.13 UTCresolved

   This incident has been resolved.

1. 18. april 2026 kl. 20.55 UTCinvestigating

   Our team is still actively investigating platform latency issues affecting orders not immediately updating in the KDS, slow POS response and CFDs having difficulty connecting to the POS.

2. 19. april 2026 kl. 00.32 UTCresolved

   Our engineering team has resolved the incident and verified that normal operations have been restored.

1. 6. marts 2026 kl. 18.39 UTCinvestigating

   Our team is actively working with our payment processor to investigate failures to initialize payments when using Tap to Pay directly to a Samsung A14-17 device. This is not impacting tapping on any other payment devices such as AMS1 or S1F2.

2. 7. marts 2026 kl. 16.34 UTCinvestigating

   Our team continues to investigate an outage for tap to pay directly to mobile phones. All other devices, including phones paired to an NYC1, remain unaffected.

3. 11. marts 2026 kl. 17.07 UTCresolved

   Our team worked with our payment processor Adyen to update the Adyen SDK to fix any tap to pay issues. Most device should update the GoTab app automatically but to be sure, navigate to the Play Store and also check for a GoTab app update to version 4.1.0 version 77, which resolves any outstanding tap to pay issues.

1. 26. februar 2026 kl. 18.33 UTCinvestigating

   We are currently investigating an issue with system latency that can affect POS loading, Kiosk Ordering and Manager Dashboard page loading.

2. 26. februar 2026 kl. 19.31 UTCinvestigating

   We have mitigated the immediate issues while our engineers continue investigating the root cause of the ongoing incident. Further updates will be published as details become available.

3. 26. februar 2026 kl. 19.55 UTCmonitoring

   We are observing a return to normal request latency levels after implementing mitigations.

4. 26. februar 2026 kl. 20.56 UTCresolved

   All system monitors are continuing to report health metrics within expected ranges.

1. 18. februar 2026 kl. 02.02 UTCinvestigating

   GoTab's online support chat is currently experiencing an outage due to a hosting platform issue upstream. We are working with the service provider to restore service as quickly as possible. In the meantime, for support requests, please call or text our support hotline at +1-703-552-4690.

2. 18. februar 2026 kl. 02.39 UTCidentified

   We are beginning to see a gradual restoration of service from our upstream partner. GoChat is re-enabled on the Manager Dashboard.

3. 18. februar 2026 kl. 03.01 UTCresolved

   Our service provider has restored connectivity and GoChat is operational. We apologize for the unexpected interruption. If you experience any lingering issues, please reach out to our support hotline at +1-703-552-4690.

1. 4. december 2025 kl. 15.41 UTCidentified

   We are aware of and have identified an issue affecting guest ordering via QR and kiosk platforms. A fix is being implemented and will be released shortly.

2. 4. december 2025 kl. 15.46 UTCmonitoring

   QR and kiosk ordering has been re-enabled and a permanent fix is underway.

3. 4. december 2025 kl. 16.01 UTCresolved

   QR and kiosk ordering has been restored

1. 18. november 2025 kl. 12.12 UTCinvestigating

   GoTab is currently experiencing a systemwide outage caused by an upstream global service provider. We are monitoring the status provided by Cloudflare and are investigating mitigation possibilities. The provider's status can be viewed here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

2. 18. november 2025 kl. 12.28 UTCinvestigating

   We are observing improvements in connectivity but some customers are still continuing to experience intermittent Cloudflare error screens when using POS, KDS, Manager Dashboard and QR ordering.

3. 18. november 2025 kl. 13.02 UTCinvestigating

   Our service provider is continuing to investigate the issue. We are still observing periods of intermittent errors followed by periods of restored service.

4. 18. november 2025 kl. 14.05 UTCinvestigating

   We are continuing to work with our service provider to restore service. Further updates will be provided as they become available.

5. 18. november 2025 kl. 14.45 UTCmonitoring

   We are observing connectivity being restored at our cloud provider. Concurrently, we also have a backup solution prepared in case of continuing issues as we monitor ongoing performance today.

6. 18. november 2025 kl. 15.13 UTCresolved

   Our cloud service provider has marked the incident as resolved and we are observing consistent service performance. We will continue to monitor and adjust accordingly.

1. 26. september 2025 kl. 23.42 UTCinvestigating

   We are currently aware of an outage with our chat support platform. Please call or text our Support line at (703) 552-4690 if in need of immediate assistance.

2. 27. september 2025 kl. 00.28 UTCresolved

   This incident has been resolved.

1. 28. august 2025 kl. 19.35 UTCinvestigating

   A third-party text provider is currently experiencing text fulfillment delay and outages. We are in contact with their team as they work on the issue. Order confirmation and fulfillment texts are currently affected.

2. 28. august 2025 kl. 19.40 UTCinvestigating

   We are continuing to investigate this issue.

3. 28. august 2025 kl. 20.18 UTCidentified

   We are seeing a return to normal activity from our text provider but are continuing to monitor.

4. 28. august 2025 kl. 20.50 UTCresolved

   Our messaging provider is reporting that services have been restored, although queued messages will take some time to process through the system. New messages sent will be delivered as normal.

1. 26. juni 2025 kl. 13.31 UTCresolved

   We detected a spike in errors experienced by guests adding credits cards to their accounts during QR ordering. We investigated and found our payment gateway introduced an unknown change to data formatting returned from their API that caused errors within our integration. No payment data was lost during this time and we are in communication with our payment gateway to determine why the change occurred and establish improved lines of communication of changes to reduce these type of service interruptions.

1. 12. juni 2025 kl. 18.52 UTCinvestigating

   We are aware of and monitoring an intermittent issue with Cloudflare, our third-party cloud connectivity provider. Customers using the 1.1.1.1 app on Android devices may experience slow or interrupted network connectivity. Integrators using api.gotab.io may also experience interruptions in connectivity. We will update further as we receive additional details. The upstream provider's real-time status can be found at https://www.cloudflarestatus.com/

2. 12. juni 2025 kl. 19.20 UTCidentified

   Cloudflare is reporting that the source of the issue has been identified and recovery is underway.

3. 12. juni 2025 kl. 19.43 UTCidentified

   Our phone provider is also experiencing related issues which affects our inbound and outbound support phone capabilities. https://status.openphone.co/ If you experience any issues calling in for support, please utilize our chat support from the manager app, manager dashboard or KDS in the interim.

4. 12. juni 2025 kl. 20.04 UTCidentified

   Cloudflare reports engineering work continues to be underway to restore all services as quickly as possible. Additional updates will be published as information becomes available.

5. 12. juni 2025 kl. 20.47 UTCmonitoring

   Cloudflare reports that the core affected services are restored and are being monitored for recovery.

6. 12. juni 2025 kl. 21.33 UTCresolved

   This incident has been resolved.

1. 10. juni 2025 kl. 18.01 UTCinvestigating

   Our team is currently investigating a delay in sales page information updating. This will also affect the PMIX and Sales information within the GoTab Manager app.

2. 10. juni 2025 kl. 18.05 UTCinvestigating

   We are continuing to investigate this issue.

3. 10. juni 2025 kl. 18.27 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 10. juni 2025 kl. 19.44 UTCresolved

   This incident has been resolved.