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50 Grow incidents · juni 2021 — official updates, affected components, duration and resolution details.
There is an issue with Facebook Ads connector that we are working to resolve. We are currently waiting for Facebook to restore connectivity.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an ongoing AWS outage in the us-east-1 region where AWS is reporting elevated error rates and degraded performance for a number of its services in that region. Because Grow depends on resources hosted in us-east-1, you may experience slow response times, time-outs, or sporadic failures when performing some operations. Our team is monitoring the situation closely and will update this page as AWS restores normal service.
AWS continues to update the us-east-1 incident status. While some services are improving, the issue has not yet been fully resolved. Status updates for AWS Service Health can be found here: https://health.aws.amazon.com/health/status
The AWS incident has been resolved and system performance has returned to normal. We will continue to monitor the fix to make sure everything is stable.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of slowness.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
The root cause of the issue has been identified, and steps have been taken to mitigate further impact. Service has been restored.
We are currently investigating issues where the app is not loading, performance is slow or data is not updating for some customers.
We are continuing to investigate this issue.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Grow app is currently experiencing intermittent service disruptions due to an ongoing incident with Cloudflare, our upstream CDN and DNS provider. This issue is affecting our ability to serve application traffic and respond to API requests. Our systems are fully operational, but because traffic is routed through Cloudflare, users may encounter timeouts, errors, or be unable to access the application during this period. We are actively monitoring the situation and will provide updates as Cloudflare releases more information or when we have a reliable workaround. For real-time updates, you may also follow Cloudflare's status page: https://www.cloudflarestatus.com We apologize for the inconvenience and appreciate your patience.
We are starting to see the app stabilize and return to normal levels. There may still be intermittent errors in some accounts, but the team will continue to monitor and post updates until we believe the situation is resolved.
The earlier issue affecting access to the Grow app has been fully resolved. The root cause was an outage with Cloudflare, our upstream DNS and CDN provider, which has now been mitigated. All services are operating normally, and users should no longer experience disruptions. We will continue to monitor system health closely to ensure full stability. Thank you for your patience, and we apologize for any inconvenience this may have caused.
Grow has been experiencing intermittent performance issues. Performance has improved for some accounts but the situation continues to be monitored and improvements are continuing to be made. Please report any new performance issues to Grow Support.
This incident has been resolved.
We are currently investigating issues where the app is not loading or working slowly for some customers.
We are continuing to investigate this issue.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This was limited to one customer's rate limits. We are working on a permanent fix.
Many instances are receiving the error "You are calling a deprecated version of the Ads API.". We are looking into a solution as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Grow is experiencing intermittent slowness. The issue is being investigated.
Users may experience slow load times, blank pages, and errors when using Grow. This issue is intermittent and under investigation.
Users continue to experience slowness. Additional investigation into the cause of the issue is underway.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
An issue caused Grow to be down this morning. The system is back online but may run slow as things resolve.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There is an issue with the process that refreshes the data for all connectors.
A fix has been implemented and the jobs are processing. We will continue to monitor the results.
This incident has been resolved.
According to LinkedIn status, they are experiencing down time. https://www.linkedin-status.com/
This incident has been resolved.
Facebook and Instagram appear to be down. https://downdetector.com/status/facebook/
This incident has been resolved.
We are investigating an issue that appears to be causing some portion of data integrations to have failed or never started. Will continue to update as we learn more.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Throughout this week, we've experienced performance degradation during the hour of 8AM PST. This has led to brief service outages lasting a few minutes, followed by continued performance issues for approximately 20-30 minutes. Our team promptly identified the underlying cause, but the initial solution partially addressed the issue. We understand the inconvenience this has caused and want to assure you that we are diligently working on a more effective resolution. Our goal is to implement a comprehensive fix by the end of today. We appreciate your patience and understanding as we strive to enhance your experience with our platform. Please do not hesitate to reach out to our customer support team for any assistance or further information.
The issue has been identified and a fix is being implemented.
A solution is currently being tested within our NPD environments.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
This week Grow has had brief outages of a few minutes that typically start around 8:05AM PST. We have identified the issue and are working to implement a solution.
A solution has been identified and will be implemented and tested this evening.
This incident has been resolved.
This week Grow has had brief outages of a few minutes that typically start around 8:05AM PST. We have identified the issue and are working to implement a solution.