52 Guru incidents · juni 2019 — official updates, affected components, duration and resolution details.
Guru experienced an intermittent connectivity issue that had been resolved and we are monitoring. As we monitor, current MCP registrations will continue to function, but new registrations will fail.
This incident has been resolved.
Tidligt om morgenen den 24. juli 2026 blev vores team klar over, at der opstod en tredjeparts hændelse og påvirkede netværkstrafikken ind i Guru-tjenesten. I løbet af denne tid kunder på den ramte celle kan opleve timeout og ikke i stand til at logge ind. Problemet blev løst kl. 4: 25 PT og Guru fortsætter med at overvåge, da vores overvågning viser en genopretning til normale forhold.
Automatisk oversat fra den officielle hændelsesopdatering.
OpenAI, the provider we use to support our AI features (Assist + Answers) is currently experiencing issues that are affecting the performance of those features. All other Guru features are operational. We are monitoring the situation and will provide updates here.
OpenAI is implementing a fix for this issue and stated that recovery could take several hours. We'll update here when their services are fully restored.
The fix has been applied by OpenAI, and the results are being monitored.
OpenAI has confirmed that this issue is resolved and their services are back up for the majority of users. All Guru AI features (Assist + Answers) are operational again.
This incident has been resolved.
We are currently investigating an issue that is preventing answers from being generated.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We have implemented a fix and are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved. Thanks for your patience!
We are actively investigating an issue that is preventing users from creating and editing Cards.
We are continuing to investigate this issue.
The issue has been identified. A fix has been implemented and we are monitoring the results.
The issue has been resolved. Thank you for your patience.
We are actively looking into an issue that is preventing users from performing searches in the web app.
The issue has been identified, and a fix is being implemented. As a temporary workaround, CMD+K can be used to search.
A fix has been implemented and we are monitoring the results.
The issue has been resolved. Thank you for your patience.
We are actively investigating an intermittent issue affecting the display of search results and will share updates as they become available.
The issue has been identified, and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been resolved. We appreciate your patience.
Guru is currently experiencing some performance issues. We are actively investigating this issue. If you are having trouble accessing Guru, please keep an eye on this page for updates. We apologize for any inconvenience in the meantime!
We are now stable and continuing to monitor the situation. Thank you for your patience!
The issue has now been resolved. We have identified the issue was caused by a background maintenance job that was causing contention across various parts of the infrastructure. The background job has been optimized to no longer cause this contention.
Guru's Answer feature is currently experiencing some indexing delays for external sources. We have identified the issue and are working to implement a resolution. For now, users may experience degraded performance when searching new sources or searching for recently updated content in existing sources. Content in Guru and content that has already been synced from external sources will remain accessible as usual. We will share any updates here. We appreciate your patience and understanding.
We have implemented a solution for this and our index is clearing, so users should see an improved experience with searching external sources. We will update here when the index is fully cleared.
The search index has been cleared as of 3:30 AM EST this morning and all search functionality with external sources should be functioning as expected again.
OpenAI, the provider we use to support our AI features (Assist + Answers) is currently experiencing issues that are affecting the performance of those features. All other Guru features are operational. We are monitoring the situation and will provide updates here.
OpenAI has confirmed they have implemented a fix for this issue and are monitoring the recovery of their services. We'll update here when their services are fully restored.
OpenAI has confirmed that this issue is resolved and their services are back up. All Guru AI features (Assist + Answers) are operational again.
We're currently experiencing issues with our service and as a result, Guru is currently down. Our team is actively working to identify the root cause and implement a solution. We'll keep you updated here as we continue to investigate. We appreciate your patience and understanding.
We are in the process of bringing Guru's services back online. While we do so, the Guru Web App and Extension should be working but Knowledge Triggers and notifications will not be operational. We will closely monitor this situation and update the status of this incident shortly as we investigate further.
While Guru is back up and running, we've confirmed the cause of the original issue and are working to release a fix. We'll update as soon as this is released. We've re-enabled notifications as a result as well, for now Knowledge Triggers are still turned off. Thank you for your patience.
We've identified the cause of this outage as relating to a recent change made to our Knowledge Triggers feature. We've released a fix for this, and are waiting on our extension to be updated by Chrome which will reflect this change. This will likely be early next week. In the meantime we've made the decision to keep the Knowledge Triggers feature turned off to ensure a smooth release. Guru is back up and running with the exception of the Knowledge Triggers feature. Thank you for your patience, we'll resolve this incident as soon as the new extension is live and Knowledge Triggers are available again.
The newest version of our extension has been released (it should update for users automatically). Our team will resolve this incident as soon as the Knowledge Triggers feature is re-enabled on Monday.
Knowledge Triggers have been re-enabled for all users so we will close out this incident report. Thanks again for your patience.
We’re aware of an issue with some data in our Analytics feature from recent days not populating, we’re working with our vendor to restore this as quickly as possible. We will post here as soon as there is an update, thank you for your patience in the meantime.
We believe we have a solution for this issue and we’re seeing the data start to backfill for teams in Analytics. We’re continuing to monitor progress and follow up when this is complete.
All remaining Analytics data has been backfilled and this issue is fully resolved. Thank you for your patience.
Guru's latest extension version (2.106.2791) is currently experiencing some difficulty loading when specific preferences are set. In these cases, users are receiving an "Oops! Something went wrong" error over the extension when they open a Card. This issue only appears when users have "tabbed" selected under the "Multiple Card Display Options" section under "Extension Preferences" menu. Our team is aware of this issue and is actively working to release an updated extension version that resolves this. Workaround: As a workaround, users are encouraged to select "Individual Cards" under the Extension Preferences menu. You can learn how to do this here: https://help.getguru.com/en/articles/4681139-extension-preferences-knowledge-clipper-card-preview-and-more We will update users here as soon as the newest extension version is available in Chrome. This update should be automatic on most browsers. Thank you for your patience as we work to resolve this!
This issue has been resolved with the release of our latest extension version (2.106.2807). Generally the Guru extension updates automatically, but if you are still running into trouble you can check your extension version and update it using these instructions: https://help.getguru.com/en/articles/4843931-how-do-i-update-the-guru-browser-extension Thank you for your patience as our team worked to get this resolved.
Guru's Analytics feature is currently experiencing sporadic performance issues for some users where it is not loading as expected. We are working to identify the root cause and implement a solution for the users impacted. We will keep you updated here as we continue to investigate. We appreciate your patience and understanding.
We are continuing to investigate this issue. We will follow up again with any updates.
We have confirmed that this issue is only impacting a small subset of users and are actively working towards a resolution in collaboration with the 3rd part analytics vendor we use, Looker. Because of this we do not have an estimated timeframe to share, but will follow up here as soon as we have an update. Again, we appreciate your patience.
We are continuing to work with our 3rd party data analytics provider to correct loading problems for the small subset of users impacted by this issue. We will keep this incident open until this is resolved.
While the impact of this incident is limited, we appreciate your patience and understanding. We are currently awaiting updates from our analytics provider as their team investigates the issue, and Guru's team is on-hand to assist with troubleshooting and seeing the issue through to resolution as quickly as possible. We apologize for any inconvenience, and will continue to monitor the issue and share updates as we learn more.
We are still awaiting further updates from our analytics provider as they make progress on working through this. We will continue to monitor the issue and share updates as we learn more.
We have received confirmation from our analytics provider that they have identified and resolved the issue. Impacted users can now access Guru's analytics pages. Thank you for your continued patience, and please reach out to us if you experience any further issues accessing analytics pages within Guru.
Guru's Analytics feature is currently experiencing performance issues where some widgets are not loading as expected. We are working to identify the root cause and implement a solution We will keep you updated here as we continue to investigate. We appreciate your patience and understanding.
The issue has been identified and we are actively working on a fix. We'll update you as soon as this issue is resolved.
We are continuing to work on a fix for this issue. We will follow up again with any updates.
We are implementing a fix for this which may take up to a few hours to complete. We will update you here when this is fully resolved. Thank you for your patience as we get this feature fully back up and running.
Guru Analytics is back up and running now and this incident is fully resolved. Thanks again for your patience.
Guru's Analytics pages are currently not loading. We are currently investigating an issue with our vendor regarding those analytics services. As updates are provided by our vendor we will update this incident. Click here to follow along with the status of our 3rd party vendor: https://status.snowflake.com/
Our vendor has resolved this issue. Guru Analytics are running properly. Thank you for your patience and understanding.
We're seeing some intermittent performance degradation across Guru services. Our team is working to restore full performance to Guru's services. We'll keep you updated here as we continue to investigate.
Guru services are back up and running and we are monitoring this situation. As we monitor users will find that Knowledge Triggers and notifications are not functioning at this time but should be working again shortly. We will post an update when those functions are working again.
This incident has been resolved. Thank you for your patience and understanding.
We are currently investigating an outage with the Guru service.
Our team is continuing to investigate the issue. We apologize for the inconvenience this has caused.
We are in the process of bringing Guru's services back online. We will closely monitor this situation and update the status of this incident shortly as we investigate further.
This incident has been resolved, and we will continue monitoring. Thank you for your patience and understanding.
We're currently experiencing issues with our services. Our team is actively working to identify the root cause and implement a solution. We'll keep you updated here as we continue to investigate. We appreciate your patience and understanding.
We're continuing to investigate the issue. We've identified reports of an outage from our service provider, Amazon Web Services, which is likely contributing to the outage. We will continue to communicate updates as we learn them. Thanks again for your patience and understanding.
We've identified the root cause of the issue to be a service outage from AWS. AWS has shared that they are back up and running. Our engineering team is investigating the impacts on Guru's services. We will continue to share updates as soon as we have a resolution. Thanks again for your continued patience and understanding.
Guru's services are back up and running. Users will be able to sign in and access our app again. Our team will continue to closely monitor the issue. Thanks again for working through this with us.
We are continuing to monitor for any further issues.
Guru is back up and running now and this incident is fully resolved.
Guru's Slack App experienced a partial outage from 9:40AM ET to 9:57AM ET. Commands handled by the Slackbot service were nonfunctional during this period of time.