Hevo driftsforstyrrelser

1. 21. september 2026 kl. 23.59 UTCinvestigating

   På grund af en AWS afbrydelse, der startede på Sep 21 på 3: 50 PM PDT, nogle Edge rørledninger er blevet påvirket, hvilket resulterer i forsinket indtagelse. Du kan henvise til AWS Health status side for de seneste opdateringer: http: / / healt.aws.amazon.com / health / status Vi overvåger situationen nøje og vil holde dig opdateret om de yderligere opdateringer.

2. 22. september 2026 kl. 00.08 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 22. september 2026 kl. 00.08 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 22. september 2026 kl. 00.31 UTCresolved

   Denne hændelse er blevet løst. AWS hændelsen påvirker Hevo Edge er blevet løst, og berørte rørledninger er vendt tilbage til normal forarbejdning. Vi har afsluttet inddrivelseskontrollen og bekræftet, at de berørte tjenester og rørledninger fungerer som forventet. Som en forholdsregel, skal du gennemgå dine kritiske rørledninger og downstream data. Hvis du bemærker noget usædvanligt, kontakt Hevo Support på support- eskalationer @ hevodata.com.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. august 2026 kl. 17.10 UTCidentified

   Spørgsmålet er blevet identificeret, og vi arbejder på et fix. Tilfælde starttidspunkt: 4: 00 PM UTC

2. 2. august 2026 kl. 17.16 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne. Vi identificerede et problem, der påvirker datarørledninger og -modeller i den amerikanske region. Efterhånden som tjenesterne kommer sig, forventer vi, at datarørledninger oplever op til 1 times behandlingsforsinkelse. Vi vil fortsætte med at overvåge opsvinget og levere yderligere opdateringer efter behov.

3. 3. august 2026 kl. 02.45 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 30. juli 2026 kl. 06.37 UTCidentified

   Vi ser i øjeblikket fejl i Google Ads-stikket, der påvirker Ad Group og Kampagneobjekter efter den seneste opgradering fra version 21 til version 24. Vores ingeniørhold har identificeret årsagen og arbejder aktivt på at implementere en rettelse.

2. 31. juli 2026 kl. 00.12 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 31. juli 2026 kl. 05.21 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 19. juli 2026 kl. 09.43 UTCmonitoring

   Vi observerede forringet ydeevne påvirker Meta Ads API fra 08: 42 - 09: 30 UTC, som kan have resulteret i forsinket data indtagelse for Facebook Ads rørledninger. Problemet synes at være løst, og tjenesterne er blevet normale igen. Vi følger fortsat situationen nøje.

2. 19. juli 2026 kl. 10.00 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. juli 2026 kl. 08.38 UTCinvestigating

   Aktuelle logfiler viser, at ingen af backend processer er påvirket. Vi undersøger i øjeblikket spørgsmålet med UI.

2. 16. juli 2026 kl. 09.13 UTCidentified

   AWS undersøger problemet med Amazon CloudFront. For yderligere oplysninger, se AWS STATUS PAGE: https: / / healt.aws.amazon.com / health / status

3. 16. juli 2026 kl. 11.19 UTCmonitoring

   Vi observerer nu sunde svar på anmodninger, der sendes gennem CloudFront, og EU-erhvervsgrenen bør være tilgængelig på tværs af regioner. Holdet overvåger det stadig. Sidste opdatering fra AWS (11: 16 AM UTC): http: / / healt.aws.amazon.com / health / status

4. 16. juli 2026 kl. 11.51 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. juni 2026 kl. 14.30 UTCinvestigating

   We are currently observing connection failures for Redshift sources and destinations for some teams across different regions. The issue could potentially impact Redshift connections via SSH tunnel. As a result, affected pipelines may experience delays in data ingestion or loading. Our engineering team is actively investigating the issue, and we will provide further updates.

2. 17. juni 2026 kl. 17.16 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17. juni 2026 kl. 18.40 UTCidentified

   We are continuing to work on a fix for this issue.

4. 17. juni 2026 kl. 22.37 UTCidentified

   The fix is under deployment for the US (us-east-1) region. This should take another 2-3 hours for the pipelines to recover. Thanks for your patience in the meantime.

5. 17. juni 2026 kl. 23.42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 18. juni 2026 kl. 06.38 UTCresolved

   This incident has been resolved.

1. 12. juni 2026 kl. 14.31 UTCidentified

   We are currently investigating an issue affecting Facebook Ads source connectors. Customers may experience ingestion failures or delays. Our engineering team is actively investigating the issue, and we will provide further updates.

2. 12. juni 2026 kl. 16.09 UTCmonitoring

   We suspect this may have been related to a Meta service disruption. Most of the affected pipelines have recovered and are functioning normally. Reference : https://metastatus.com/

3. 12. juni 2026 kl. 16.09 UTCresolved

   This incident has been resolved.

1. 4. juni 2026 kl. 13.15 UTCresolved

   We observed elevated error rates in the Event Consumption service between 05:02 PM and 05:25 PM IST, which resulted in delays in event processing. Our Engineering team identified the issue, mitigated the impact, and restored normal service. Event processing has resumed, and any backlog generated during the incident has been cleared. Current Status: Resolved. All services are operating normally, and event processing is functioning as expected.

1. 11. maj 2026 kl. 12.09 UTCinvestigating

   We are currently investigating this issue.

2. 11. maj 2026 kl. 12.35 UTCinvestigating

   We are continuing to investigate this issue.

3. 11. maj 2026 kl. 12.36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14. maj 2026 kl. 11.34 UTCresolved

   This incident has been resolved.

1. 9. maj 2026 kl. 18.48 UTCmonitoring

   We experienced a Kafka connection issue triggered due to an AWS outage, which impacted processing between approximately 5:30 PM and 11:00 PM IST. The necessary corrective actions have been taken to resolve the issue, and the pipelines are expected to resume normal ingestion. We are currently moving the incident to a Monitoring state and are actively observing the system to ensure stability. A detailed RCA will be shared as soon as it is available.

2. 15. maj 2026 kl. 12.12 UTCresolved

   This incident has been resolved.

1. 23. april 2026 kl. 00.52 UTCinvestigating

   We are investigating an issue impacting data pipelines in the US-GCP region, leading to degraded performance. Our engineering team is actively working on identifying the cause and restoring normal performance. Further updates will be shared shortly.

2. 23. april 2026 kl. 02.41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 23. april 2026 kl. 02.53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 23. april 2026 kl. 02.53 UTCresolved

   This incident has been resolved.

1. 16. april 2026 kl. 14.23 UTCidentified

   We are currently observing failures in few of the Redshift destinations created after July 2025. Our team is actively investigating the issue and will keep you informed with the latest updates

2. 16. april 2026 kl. 17.04 UTCidentified

   We are continuing to work on a fix for this issue.

3. 16. april 2026 kl. 17.04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16. april 2026 kl. 17.22 UTCresolved

   This incident has been resolved.

1. 15. april 2026 kl. 03.42 UTCinvestigating

   We identified an issue impacting data pipelines in the US-GCP region, which resulted in degraded performance. We are investigating the issue.

2. 15. april 2026 kl. 08.22 UTCinvestigating

   We are continuing to investigate this issue.

3. 15. april 2026 kl. 08.22 UTCresolved

   This incident has been resolved.

1. 5. marts 2026 kl. 07.29 UTCinvestigating

   We identified an issue impacting data pipelines and models in the US region, which resulted in degraded performance. we are investigating the issue.

2. 5. marts 2026 kl. 07.33 UTCresolved

   We identified an issue impacting data pipelines and models in the US region, which resulted in degraded performance. Our engineering team investigated the root cause and has now resolved the issue. All services are currently operating normally.

1. 11. februar 2026 kl. 09.40 UTCinvestigating

   We have identified an issue where Job Monitoring in the US region is currently impacted, and users may not see jobs or their proper statuses from the past two days until the issue is resolved. Rest assured, our engineering team is actively investigating the cause, and we will share updates as we make progress.

2. 11. februar 2026 kl. 14.47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11. februar 2026 kl. 17.54 UTCresolved

   This incident has been resolved.

1. 4. februar 2026 kl. 16.44 UTCinvestigating

   We have identified lag buildups across pipelines for some of the teams in the US2 cluster. If you're facing some lag with data delivery, kindly rest assured that we're working on it as our topmost priority. Apologies for any inconvenience. We will share further updates here in some time.

2. 4. februar 2026 kl. 16.45 UTCinvestigating

   We are continuing to investigate this issue.

3. 4. februar 2026 kl. 17.02 UTCidentified

   The issue has been identified, and we're working on the fix. We want to ensure all the impacted users that this will be mitigated very soon.

4. 4. februar 2026 kl. 17.02 UTCidentified

   We are continuing to work on a fix for this issue.

5. 4. februar 2026 kl. 17.19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 4. februar 2026 kl. 17.37 UTCresolved

   This incident has been resolved.

1. 28. januar 2026 kl. 07.56 UTCinvestigating

   We are currently experiencing issues retrieving data for the Charge and Refund objects from Stripe. Our team is actively investigating the issue.

2. 28. januar 2026 kl. 17.22 UTCidentified

   The issue has been identified on Stripe's end, and our team is checking with Stripe's support regarding a concrete root cause. To fix any Stripe pipelines with failing objects like Charge, Refund, or Dispute, please generate a new restricted API key and configure the same in the source settings. Steps mentioned here: https://docs.hevodata.com/sources/fna-analytics/stripe/#obtaining-the-api-key

3. 28. januar 2026 kl. 17.23 UTCresolved

   We're closing this incident as it has been resolved at our end.

1. 21. januar 2026 kl. 11.57 UTCidentified

   Some Snowflake destinations are currently failing with the following error: “Passphrase is required for encrypted private key.” The root cause has been identified, and a fix is actively being implemented. We will provide further updates as progress continues.

2. 21. januar 2026 kl. 19.07 UTCidentified

   We are continuing to work on a fix for this issue.

3. 21. januar 2026 kl. 20.52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21. januar 2026 kl. 20.52 UTCresolved

   This incident has been resolved.

1. 22. december 2025 kl. 16.17 UTCinvestigating

   We have identified some failures in our backend across AWS regions. Users might experience slowness with pipeline operations. Any inconvenience is deeply regretted.

2. 22. december 2025 kl. 17.06 UTCinvestigating

   We are continuing to investigate this issue.

3. 22. december 2025 kl. 17.07 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 22. december 2025 kl. 17.30 UTCmonitoring

   We have deployed some changes at our end to mitigate the issue. We have observed the volume of errors getting reduced after the same and we will be further monitoring the results.

5. 22. december 2025 kl. 17.34 UTCresolved

   This incident has been resolved.

1. 16. december 2025 kl. 07.31 UTCidentified

   Snowflake is experiencing an outage in the US-West, AWS Europe, and AWS Asia Pacific Regions. This is impacting our Loading Job.

2. 16. december 2025 kl. 16.55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16. december 2025 kl. 16.59 UTCresolved

   The issue has been resolved Reference : https://status.snowflake.com/