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    Htmlcss To Image Api driftsforstyrrelser

    21 Htmlcss To Image Api incidents · marts 2019 — official updates, affected components, duration and resolution details.

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    Dashboard and API request errors

    Startede 20. oktober 2025 kl. 06.00 UTC · 0m

    Pending
    1. 20. oktober 2025 kl. 12.49 UTCresolved

      AWS is having a major outage and we are currently impacted. Both dashboard and api requests may error during this time.

    Errors with image rendering

    Startede 12. juni 2025 kl. 19.15 UTC · 1h 21m

    OutageStørre hændelse
    Berørte komponenter
    API
    1. 12. juni 2025 kl. 19.15 UTCmonitoring

      We are currently impacted by the global Cloudflare outage. Image rendering may return an error until the outage is resolved.

    2. 12. juni 2025 kl. 20.24 UTCmonitoring

      We are seeing image render rates improve as Cloudflare recovers.

    3. 12. juni 2025 kl. 20.35 UTCresolved

      This incident has been resolved.

    500 errors on image creation

    Startede 21. august 2024 kl. 16.38 UTC · 7m

    OutageStørre hændelse
    Berørte komponenter
    API
    1. 21. august 2024 kl. 16.38 UTCinvestigating

      We are currently working on an issue causing 500 errors on image generation.

    2. 21. august 2024 kl. 16.46 UTCresolved

      We've made a fix and the errors have resolved.

    API timeout errors

    Startede 18. marts 2024 kl. 14.50 UTC · 20m

    OutageStørre hændelse
    Berørte komponenter
    APIWebsite
    1. 18. marts 2024 kl. 14.50 UTCinvestigating

      We are currently investigating this issue.

    2. 18. marts 2024 kl. 15.00 UTCmonitoring

      Image creation has returned to normal, we are continuing to monitor.

    3. 18. marts 2024 kl. 15.10 UTCresolved

      An internal service had a networking issue. Causing image creation to timeout. We apologize for the interruption.

    Image creation and rendering errors

    Startede 30. oktober 2023 kl. 20.30 UTC · 27m

    IssuesMindre hændelse
    Berørte komponenter
    API
    1. 30. oktober 2023 kl. 20.30 UTCinvestigating

      We are currently experiencing intermittent errors when creating or rendering images due to an outage with our CDN provider.

    2. 30. oktober 2023 kl. 20.36 UTCmonitoring

      We are seeing image creation/rendering return to normal. We'll continue to monitor.

    3. 30. oktober 2023 kl. 20.57 UTCresolved

      This incident has been resolved.

    Problems with Twitter embeds

    Startede 15. august 2023 kl. 21.01 UTC · 0m

    Pending
    1. 15. august 2023 kl. 21.03 UTCresolved

      FYI - We are aware of the issues with screen shotting Twitter embeds. The Twitter API has changed and is blocking a high % of requests to embed tweets. Resulting in blank images. We currently do not have a solution but are working on finding another way for you to generate images of tweets.

    Blank images

    Startede 9. januar 2023 kl. 16.57 UTC · 35m

    OutageStørre hændelse
    Berørte komponenter
    API
    1. 9. januar 2023 kl. 16.57 UTCinvestigating

      We are currently investigating reports of users getting back blank images for code that previously worked.

    2. 9. januar 2023 kl. 17.06 UTCidentified

      We've identified the source of the problem and are working on a fix.

    3. 9. januar 2023 kl. 17.31 UTCmonitoring

      We've released a fix and images are rendering correctly again.

    4. 9. januar 2023 kl. 17.32 UTCresolved

      This incident has been resolved.

    DNS errors when using API

    Startede 20. juni 2022 kl. 15.46 UTC · 12h 14m

    OutageStørre hændelse
    1. 21. juni 2022 kl. 13.04 UTCresolved

      Our CDN provider had an outage that affected us for ~25 minutes. During that time API and website requests were failing with either 500 or DNS errors.

    Website is currently unavailable

    Startede 24. februar 2022 kl. 16.45 UTC · 41m

    OutageKritisk hændelse
    Berørte komponenter
    Website
    1. 24. februar 2022 kl. 16.45 UTCinvestigating

      Our website and dashboard are currently unavailable. The API is unaffected and still working properly. We're investigating the problem.

    2. 24. februar 2022 kl. 17.25 UTCresolved

      This issue has been resolved and the website is back online. The API was unaffected during the outage.

    Webp images are currently returning a 502 error on render

    Startede 10. november 2020 kl. 23.36 UTC · 3h 51m

    IssuesMindre hændelse
    Berørte komponenter
    API
    1. 10. november 2020 kl. 23.36 UTCinvestigating

      We are currently investigating this issue. Images in webp format are returning a 502. All other formats are working correctly.

    2. 11. november 2020 kl. 02.31 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 11. november 2020 kl. 03.27 UTCresolved

      This incident has been resolved.

    The website dashboard was returning 500 errors for some users. We've fixed the issue.

    Startede 7. august 2020 kl. 11.00 UTC · 0m

    Pending
    1. 7. august 2020 kl. 15.17 UTCresolved

      This incident has been resolved.

    Connectivity issues

    Startede 17. juli 2020 kl. 21.21 UTC · 59m

    OutageKritisk hændelse
    Berørte komponenter
    APIWebsite
    1. 17. juli 2020 kl. 21.21 UTCinvestigating

      Our DNS provider is having an outage. Both the website and API are returning timeouts for most requests. We're working on mitigating.

    2. 17. juli 2020 kl. 21.47 UTCmonitoring

      The issue has been resolved by our DNS provider. We are monitoring.

    3. 17. juli 2020 kl. 22.19 UTCresolved

      This incident has been resolved.

    Intermittent errors on image creation

    Startede 7. juli 2020 kl. 03.39 UTC · 28m

    OutageStørre hændelse
    Berørte komponenter
    API
    1. 7. juli 2020 kl. 03.39 UTCinvestigating

      We're currently investigating a small percentage of 500 errors on image creation.

    2. 7. juli 2020 kl. 03.45 UTCmonitoring

      We've made a fix and error rates have returned to normal.

    3. 7. juli 2020 kl. 04.07 UTCresolved

      This has been resolved. We had a database connection issue in us-east. us-west was unaffected. We temporarily directed all traffic to us-west, fixed the issue and re-enabled us-east.

    Connectivity issues

    Startede 14. april 2020 kl. 01.21 UTC · 24m

    IssuesMindre hændelse
    Berørte komponenter
    APIWebsite
    1. 14. april 2020 kl. 01.21 UTCinvestigating

      We are aware of connection issues, causing timeouts when creating images and accessing the website.

    2. 14. april 2020 kl. 01.25 UTCmonitoring

      The issue has been resolved. We're monitoring.

    3. 14. april 2020 kl. 01.44 UTCresolved

      This incident has been resolved.

    Network connectivity issues in some regions

    Startede 1. april 2020 kl. 19.52 UTC · 16m

    IssuesMindre hændelse
    Berørte komponenter
    APIWebsite
    1. 1. april 2020 kl. 19.52 UTCinvestigating

      Our network provider is having connectivity issues in some regions. Depending on where you are located, you may see intermittent connection errors. We're investigating what we can do to mitigate.

    2. 1. april 2020 kl. 19.57 UTCmonitoring

      Error rate has recovered. We're continuing to monitor.

    3. 1. april 2020 kl. 20.07 UTCresolved

      This incident has been resolved.

    400 errors on image create

    Startede 29. marts 2020 kl. 23.23 UTC · 18m

    IssuesMindre hændelse
    Berørte komponenter
    API
    1. 29. marts 2020 kl. 23.23 UTCinvestigating

      We are currently investigating reports of errors (status 400) for some API requests when creating images.

    2. 29. marts 2020 kl. 23.34 UTCidentified

      Issue has been identified, a fix is rolling out.

    3. 29. marts 2020 kl. 23.38 UTCmonitoring

      The fix is deployed.

    4. 29. marts 2020 kl. 23.41 UTCresolved

      Error rate is back down to 0%. We're considering this resolved. The source of the problem was due to an error in our JSON parsing when creating images. Some requests that use JSON payloads were getting a validation error.

    Intermittent connectivity issues

    Startede 5. oktober 2019 kl. 05.04 UTC · 1h 9m

    Pending
    Berørte komponenter
    APIWebsite
    1. 5. oktober 2019 kl. 05.04 UTCinvestigating

      We are currently investigating intermittent connectivity issues

    2. 5. oktober 2019 kl. 05.25 UTCinvestigating

      We are continuing to investigate this issue.

    3. 5. oktober 2019 kl. 06.04 UTCmonitoring

      Website is fully back online. We had an issue with the internal API for the Dashboard and fell over to another availability zone.

    4. 5. oktober 2019 kl. 06.13 UTCresolved

      This incident has been resolved.

    Intermittent connectivity issues - image rendering

    Startede 24. juli 2019 kl. 03.20 UTC · 15m

    OutageStørre hændelse
    Berørte komponenter
    API
    1. 24. juli 2019 kl. 03.20 UTCinvestigating

      We are currently investigating reports of image 404's in US West.

    2. 24. juli 2019 kl. 03.28 UTCmonitoring

      The issue has been resolved. We're monitoring.

    3. 24. juli 2019 kl. 03.35 UTCresolved

      This incident has been resolved.

    Network connectivity issues

    Startede 2. juli 2019 kl. 13.59 UTC · 1h 7m

    OutageStørre hændelse
    Berørte komponenter
    APIWebsite
    1. 2. juli 2019 kl. 13.59 UTCinvestigating

      Our CDN provider, CloudFlare is having network connectivity issues. You may see 502 errors in some regions. We're working on mitigating the problem.

    2. 2. juli 2019 kl. 14.12 UTCmonitoring

      Connectivity issues have been resolved. We're monitoring.

    3. 2. juli 2019 kl. 15.07 UTCresolved

      This incident has been resolved.

    Intermittent connectivity issues

    Startede 2. maj 2019 kl. 20.37 UTC · 26m

    IssuesMindre hændelse
    Berørte komponenter
    APIWebsite
    1. 2. maj 2019 kl. 20.37 UTCinvestigating

      One of our cloud providers, Azure is having intermittent connectivity issues. We're mitigating.

    2. 2. maj 2019 kl. 21.03 UTCresolved

      Connectivity issues have been resolved. We're continuing to monitor.