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50 Ibm Security incidents · maj 2025 — official updates, affected components, duration and resolution details.
We are currently investigating internal issues affecting the AI ChatBot. During this time, users may experience delays in responses.
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DataMart, Risk Events, and Outliers services are currently experiencing degraded performance, including slow ingestion processing. This may result in delays in reporting. Our team is actively investigating the issue.
We have been actively monitoring our ingestion and processing rates, and we can now confirm that they have returned to expected levels. The system has been stable and operating normally since the weekend, so this issue is now fully resolved. Thank you for your patience.
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IBM Security Verify (US Region) customers may have experienced a brief service impact at approx 18:15 UTC. The issue lasted for approx 5 minutes and affected some tenants / customers. Issue is resolved and service is restored.
Service has been operational for some time. Closing this incident.
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IBM Security Verify (US Region Cluster A) customers is experiencing intermittent issues with the service. We are currently investigating.
We have identified the issue and are taking steps to address
This issue is resolved. Closing
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IBM Security Verify experienced a short period of service impact at 14:50 UTC. that resolved at 14:52 UTC. All services are currently available.
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The planned maintenance has been completed successfully. However, a small number of customers may have experienced brief interruptions affecting traffic on vanity hostnames during the maintenance window. The issue was resolved, and all systems are back to normal working condition.
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We are currently experiencing issues affecting the provisioning of demo tenants. Users may encounter delays or failures during the setup process. Our team is actively investigating and working to restore normal functionality as quickly as possible.
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IBM Security Verify (Europe Region). Some customers may have experienced a short period where services were inaccessible. Services are restored and now fully operational.
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We are currently investigating the issue.
An issue has been identified and we are working on remediation steps.
A fix has been implemented and we are monitoring the system.
This incident has been resolved.
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IBM Verify Canada Cluster B experienced an issue affecting authentications. Issue has been resolved at this time and we are currently monitoring.
Monitoring has been successful. Issue is remediated. x
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The datamart ingestion pipeline is experiencing partial failures, causing some datasets not to be ingested successfully. We are actively investigating the issue to determine the root cause and restore normal operation.
The root cause has been identified, and we are currently working on implementing a potential fix for the issue.
We are continuing to investigate an issue affecting the datamart ingestion service. Our engineering team is actively working to identify the root cause and restore normal operations. During this time, some data may be delayed or incomplete. We will provide further updates as more information becomes available.
A fix has been applied and issue is resolved. We are monitoring the service.
Status: Mitigating We are continuing to address degraded data ingestion performance, which is causing delays in downstream components that rely on ingested data. The platform remains available; however, data freshness is impacted. The root cause has not yet been confirmed. In coordination with Cloud provider Support, current findings suggest database lock contention in Data warehouse DB as a contributing factor. We are actively tuning ingestion concurrency, scaling database capacity, and working with Cloud provider to restore normal processing rates. Further updates will be provided as mitigation progresses.
A mitigation has been successfully implemented and we are monitoring the results. The data warehouse engine rollback has completed, and data ingestion throughput has recovered as expected. The processing backlog is decreasing rapidly, and downstream components dependent on ingestion are beginning to normalize. We will continue to closely monitor ingestion performance and data freshness to ensure sustained stability before marking the incident as fully resolved.
We continue to experience material degradation in data ingestion and downstream event generation. While some progress has been made, ingestion throughput remains inconsistent and backlog processing is ongoing. As a result, risk events and outliers may be delayed or incomplete.
Our Engineering and SRE teams worked through the weekend and made some adjustments to the ingestion service process today. The platform is actively processing queued data now and ingestion throughput is improving. We expect the ingestion of data to catch up by tomorrow morning. Our teams remain closely engaged and are monitoring progress to ensure continued recovery. Further updates will be provided about the progress to completely restoring all services.
Ingestion continues to make steady progress. The new ingest queue is decreasing, and retry volume is now very low and stable. Queued data is actively being processed, and the platform remains stable under the current operating conditions. We will continue to monitor closely as the remaining backlog drains and ingestion continues toward full normalization.
Ingestion has caught up to current data, and the platform is operating in a stable state. Backlog queues have been processed successfully, and new incoming data is being handled normally as it arrives. Downstream processing, including risk generation, has resumed and data is flowing as expected. We will continue to monitor closely to ensure sustained stability as regular ingestion cycles continue.
The ingestion service has returned to stable operation, and the platform is processing data normally. Ingestion has caught up to current data, and all core services are functioning as expected. Our teams will continue to monitor the system, but no further operational impact is anticipated related to this incident. Thank you for your patience.
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We are currently investigating this issue.
Issue is mitigated and we are monitoring the system.
We are still experiencing a partial outage for SMS delivery to some US cellphone numbers. Our team is actively working with vendors to resolve the issue as quickly as possible.
We will continue to monitor.
We are continuing to monitor for any further issues.
This incident has been resolved. We will still continue to monitor to ensure there are no regression issues.
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IBM Verify team is investigating authentication failures in Canada region Cluster A
We are continuing to investigate the issue
Authentication services are recovering at this time. We are continuing to investigate the cause and will continue to monitor
Service continues to be fully available. We are continuing to monitor
This incident has been resolved.
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IBM Verify (US Region) customers may be experiencing issues with the service in Cluster B. We are currently investigating.
issue is fully resolved
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Service is temporary down. We are investigating the issue.
We are continuing to investigate this issue.
The issue is now resolved
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We are currently investigating issues in IBM Verify Australia Region affecting services Cluster A
Services are being restored and coming on-line.
Service has been restored and services operating successfully for past hour. We are continuing to monitor.
Issue was fully resolved on March 19th
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We are experiencing slowness in the GDSC platform and we are currently investigating the issue
We have identified the issue and we are currently working on the fix
The issue has been identified and a fix is being implemented.
The issue was resolved and now we are monitoring the system
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We are facing issues with the login, we will provide an update soon
We're experiencing intermittent problems; we'll update as soon as they're fixed.
We have received confirmation that the login issue has been resolved
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IBM Security Verify (US Region) customers may be experiencing issues with the service in some clusters. We are currently investigating.
We are continuing to investigate the issue.
Services are restoring at present.
Following a number of remediation actions to address issues, services have been restored. We are moving to a monitoring state
Some additional issues have been reported. Currently investigating,
The recent issues are associated with latency and timeouts. An issue has been identified and a change is being applied. It may take some time to take effect.
We have identified specific database contention within a shared database environment. Our database engineering experts are actively engaged, and we are working through mitigation and remediation options to reduce the contention and restore optimal performance. Further updates will be provided as we progress.
Database engineering experts are continuing to work to mitigate the issue.
A fix was applied to a common database by our database engineers. This has stabilised the performance issue. IBM is continuing to monitor.
Confirming that the performance/database issue in US data centers is resolved.
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We have identified an issue impacting tenant provisioning and want to assure you that our team is actively working on a fix. We appreciate your patience as we resolve it.
The issues has been resolved
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