17 Identity Automation incidents · december 2025 — official updates, affected components, duration and resolution details.
21. oktober 2026 9: 40AM CDT Identificeret - Vi arbejder på en rettelse til et problem, der påvirker FusionID funktionalitet. I mellemtiden er tjenesten ikke tilgængelig. Vi vil give en opdatering, når vi har nye oplysninger. Vi undskylder ulejligheden. 23 oktober 2026 11: 56AM CDT Resolved - FusionID lejere er fuldt lappet og er tilbage online.
Automatisk oversat fra den officielle hændelsesopdatering.
21. oktober 2026 9: 43AM CDT Undersøgelse - Vi er i øjeblikket ved at undersøge virkningen af eMudhra CA tasterne sårbarhed med hensyn til alle Jamf / Identity Products Engineering og sikkerhedsteams er at prioritere de tjenester kunder afhænger af de fleste og anvende lempelser, herunder opdateringer til certifikat tillid konfigurationer, hvor det er relevant.
Automatisk oversat fra den officielle hændelsesopdatering.
September 22, 2026 2: 14PM CDT Planlagt - Kunder på de amerikanske klynger kan opleve intermitterende system manglende tilgængelighed under en planlagt nedetid begivenhed. Ændringer omfatter: - RapidIdentity Cloud månedlige vedligeholdelse opdateringer - Cloud infrastruktur opdateringer, herunder sikkerhedsrettelser - Netværk og pålidelighed opdateringer September 26, 2026 8: 00PM CDT Aktiv - Planlagt vedligeholdelse starter. September 27, 2026 5: 00AM CDT Afsluttet - Planlagt vedligeholdelse er færdig.
Automatisk oversat fra den officielle hændelsesopdatering.
25. september 2026 8: 34AM CDT Undersøgelse - Flere kunder har rapporteret en SMS udfald. 25. september 2026 9: 40AM CDT Identificeret - Vi har identificeret årsagen til udfald og arbejder med backend udbyder til at løse problemet. 25. september 2026 9: 59AM CDT Overvågning - Vi har gennemført en korrektion anbefalet af tjenesteudbyderen og overvåger SMS-rørledningen. 25. september 2026 10: 43AM CDT Resolved - SMS-rørledningen er sund, og meddelelser sendes og accepteres med succes af de cellulære udbydere.
Automatisk oversat fra den officielle hændelsesopdatering.
September 9, 2026 8: 24AM CDT Undersøgelse - Vi har haft nogle rapporter om, at nogle AT & T-brugere ikke modtager SMS-beskeder. September 9, 2026 9: 40AM CDT Overvågning - Vi overvåger i øjeblikket rapporter om fejl i SMS-levering, der påvirker AT & T-abonnenter. Vores team har bekræftet, at problemet stammer fra AT & T 's netværk, og at vores platform fungerer normalt. AT & T-brugere kan opleve forsinket eller mislykket levering af SMS-beskeder, herunder MFA-verifikationskoder og meddelelser om nulstilling af kodeord. Brugere på andre luftfartsselskaber er ikke berørt. Hvis du ikke er i stand til at fuldføre en handling, der kræver SMS, så prøv igen - nogle beskeder bliver stadig leveret med succes. Vi vil levere opdateringer, når forholdene ændrer sig. Vi undskylder for ulejligheden. September 9, 2026 11: 11AM CDT Resolved - SMS levering til AT & T kunder synes at være blevet restaureret fra omkring 10: 45 AM CDT den 9. september 2026. Begyndende omkring kl. 5: 00 CDT, modtog en delmængde af AT & T telefonnumre ikke SMS-beskeder. Leveringspriserne er siden blevet normale igen. Vi var ikke i stand til at fastslå en grundlæggende årsag, da dette syntes at være en carrier-side spørgsmål uden for vores platform. Vi undskylder ulejligheden.
Automatisk oversat fra den officielle hændelsesopdatering.
17 august 2026 10: 24AM CDT Identificeret - Brugere kan ikke indlæse Insights / Analytics dashboards. Vi har reproduceret spørgsmålet og arbejder på et fix. August 20, 2026 2: 10PM CDT genoplivet - Vi identificerede et konfigurationsproblem, der forårsagede nogle dashboard og widget ressourcer til at ændre deling indstillinger. Den umiddelbare fix er gennemført; en langsigtet fix er planlagt til en fremtidig udgivelse.
Automatisk oversat fra den officielle hændelsesopdatering.
August 4, 2026 2:35PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates August 8, 2026 8:00PM CDT Active - Scheduled maintenance is starting. August 9, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.
21. juli 2026 2: 24PM CDT Planlagt - Kunder på de amerikanske klynger kan opleve intermitterende system manglende tilgængelighed under en planlagt nedetid begivenhed. Ændringer omfatter: - RapidIdentity Cloud månedlige vedligeholdelsesopdateringer - Cloud infrastruktur opdateringer, herunder sikkerhedsrettelser - Netværk og pålidelighed opdateringer 25. juli 2026 8: 00PM CDT Aktiv - Planlagt vedligeholdelse er begyndt. 26 juli 2026 5: 00AM CDT Afsluttet - Planlagt vedligeholdelse er færdig.
Automatisk oversat fra den officielle hændelsesopdatering.
June 23, 2026 2:15PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates June 27, 2026 8:00PM CDT Active - Scheduled maintenance is starting. June 28, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.
May 27, 2026 2:00PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates May 30, 2026 8:00PM CDT Active - Scheduled maintenance is starting. May 31, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.
April 21, 2026 2:32PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates April 25, 2026 8:00PM CDT Active - Scheduled maintenance is starting. April 26, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.
March 24, 2026 3:39PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates March 28, 2026 8:00PM CDT Active - Scheduled maintenance is starting. March 29, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.
March 6, 2026 8:24AM CST Investigating - Customers have reported that some Verizon users are having issues receiving SMS messages. At this time, other carriers are not affected. March 9, 2026 8:34AM CDT Resolved - Customers have reported that messages are being delivered. This issue was contained within the carrier's network--we have no additional information regarding root cause at this time.
February 24, 2026 2:16PM CST Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates February 28, 2026 8:00PM CST Active - Scheduled maintenance is starting. March 1, 2026 5:00AM CST Completed - Scheduled maintenance is complete.
January 20, 2026 2:13PM CST Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates January 24, 2026 8:00PM CST Active - Scheduled maintenance is starting. January 25, 2026 5:00AM CST Completed - Scheduled maintenance is complete.
January 8, 2026 8:10AM CST Investigating - We have seen an increase in error rates when sending SMS messages and Emails. We are investigating and will update this incident as needed. January 8, 2026 9:10AM CST Investigating - We have escalated this issue up to our email provider and are awaiting their investigation results. January 8, 2026 9:30AM CST Investigating - Our email provider is continuing to investigate the issue January 8, 2026 9:58AM CST Investigating - Still investigating January 8, 2026 10:20AM CST Monitoring - The email provider has remediated the problem that was causing email to not send. We are monitoring the situation. January 8, 2026 2:15PM CST Resolved - The underlying issue has been resolved and the SMS / Email service is operational again.
December 16, 2025 3:06PM CST Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates December 20, 2025 8:00PM CST Active - Scheduled maintenance is starting. December 21, 2025 5:00AM CST Completed - Scheduled maintenance is complete.
