56 Idme incidents · februar 2024 — official updates, affected components, duration and resolution details.
We experienced an high level of application errors for Sign-Ins and Verifications from 9:12PM - 9:22PM ET due to planned maintenance. Maintenance activity ended and Sign-Ins and Verifications services returned to normal operations.
Fra 9: 23PM ET til 10: 06PM ET, vi oplevede et forhøjet niveau af applikationsfejl for shop.id.me resulterer i, at webstedet er utilgængelig for 44 mins. Vi har anvendt et fix, og ansøgningen fungerer nu normalt.
Automatisk oversat fra den officielle hændelsesopdatering.
Fra 07: 53 ET til 08: 13 ET, en Thirdpart-service, der er en del af Verifications Services oplevede service spørgsmål. Den tredje parts tjeneste har siden afhjulpet problemet. Vi fortsætter med at koordinere med dem for at sikre yderligere stabilitet og overvåge situationen.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi er begyndt at modtage brugerrapporter om, at der er problemer med at tilmelde IDme Authenticator App til Android til sign-in / autentification. Vi undersøger i øjeblikket spørgsmålet. Vi giver en opdatering kl. 18.00 ET.
Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført nu.
Vi fortsætter med at rulle fixet ud. Næste opdatering på 7: 00 ET eller tidligere.
Vi fortsætter med at rulle fixet ud. Næste opdatering på 8: 00 ET eller tidligere.
Fix er blevet indsat, og holdet er i øjeblikket at kontrollere ændringen. Næste opdatering kl. 9.00.
Løsningen er blevet fuldt implementeret og verificeret, og vi overvåger fortsat driften. Næste opdatering kl. 9.00 ET.
Vi vil fortsat overvåge gennem de næste par timer for at sikre, at caching effekter ikke skjuler yderligere spørgsmål. Næste opdatering 9: 00AM ET.
Vi fortsætter med at verificere fix for Authenticator Tilmelding og overvåge situationen og yderligere spørgsmål. Næste opdatering kl. 10.00.
Denne hændelse er blevet løst. Alle operationelle målinger for Authenticator App tilmelding har vendt tilbage til baseline niveauer.
Automatisk oversat fra den officielle hændelsesopdatering.
Ved ca. 9: 57PM ET, alle ID.me Sites og Services oplevede en 5-10 minutter højere end normal latency. Kunder kan have erfaring længere end normale signe- in eller "system forsinkelse" meddelelser. Undersøgelse tyder på, at kilden til problemerne kan komme fra service spørgsmål fra ID.me Cloud Platform udbyder. Cloud Platform Provider bekræftet, at de i øjeblikket oplever problemer. Vi samarbejder og koordinerer i efterforskningen og overvågningen af ID.me-tjenesterne nøje.
Vi fortsætter med at overvåge for yderligere spørgsmål, og vil give en opdatering kl 11: 30 ET.
Alle tjenester er vendt tilbage til normale operationer. Vi fortsætter med at arbejde med vores Cloud Platform Provider sikre tjenester ikke afbrydes.
Automatisk oversat fra den officielle hændelsesopdatering.
Third-part service, der er en del af Verifications Services er i øjeblikket oplever en afbrydelse. Vi arbejder med Third-party-udbyderen på et fix. Vi giver en opdatering kl. 15.30 ET.
Vi fortsætter med at arbejde med vores tredjeparts udbyder på et fix. Næste opdatering kl. 16.30 ET.
Tredjeparts udbyder har implementeret et fix, og vi overvåger resultaterne.
Fix af tredjepart udbyder synes at have løst problemet. Vi vil fortsat overvåge, at tjenesterne er stabile og fuldt ud genoprettet.
Automatisk oversat fra den officielle hændelsesopdatering.
Degradation in services for text messages, delayed messages for new user consent.
Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.
We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.
Investigation is still in-progress. Next update at 1200AM ET.
We are continuing to investigate the issue. Next update at 0100AM ET.
ID.me Mobile App Wallet service has recovered and we are continuing to monitor.
Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.
Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.
At 18:22 ET, IDme Sign-In and Verification Services recover. At 17:50 ET, ID.me applications are experiencing another platform-wide degradation. Service degradation is impacting Sign-ins and Verifications. Engineering Teams responding.
ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
IDme Sign-In and Verification Services recover after being degraded for 3 minutes (0910 - 0913 AM) due to a maintenance event and auto-recover.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The platform experienced document processing delays. The ID.me Engineering team investigated the issue, identified the issue with a third-party component provider, and they resolved the issue at approximately 08:42pm ET.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.
ID.me applications are experiencing a platform-wide degradation related to the ongoing Cloudflare Global Network issues (https://www.cloudflarestatus.com/). We currently investigating this issue and will provide any further details and updates as soon as available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.