Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    Impero driftsforstyrrelser

    21 Impero incidents · maj 2019 — official updates, affected components, duration and resolution details.

    Tilbage til aktuel status

    Latency and Timeouts - Upstream Network Issues

    Startede 25. januar 2023 kl. 09.17 UTC · 6h 3m

    Pending
    Berørte komponenter
    us.edpro.cloudus1.edpro.clouduk1.edpro.clouduseast.edpro.clouduk.edpro.cloud
    1. 25. januar 2023 kl. 09.17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 25. januar 2023 kl. 09.32 UTCidentified

      The issue identified is resulting in slowness on our services and sometimes, some service requests may time out. Our upstream provider is working on resolving the issue. Updates here will be limited as the issue is not within our control. We apologise for the disruption.

    3. 25. januar 2023 kl. 14.00 UTCmonitoring

      Our testing and monitoring over the last few hours has shown that the issue is no longer affecting our services. Our upstream service provider has not yet marked their incident, which caused the problems on our services earlier today, as resolved. We are monitoring the situation.

    4. 25. januar 2023 kl. 15.20 UTCresolved

      This incident has been resolved.

    Intermittent issues with EdPro

    Startede 7. oktober 2020 kl. 18.15 UTC · 3h 31m

    Pending
    Berørte komponenter
    us.edpro.cloud
    1. 7. oktober 2020 kl. 20.31 UTCinvestigating

      We are currently investigating intermittent issues across EdPro with most errors being seen in the US. We currently believe this is related to an upstream failure by a provider and are investigating as a priority.

    2. 7. oktober 2020 kl. 20.43 UTCmonitoring

      Service has been restored and functionality tested. We are continuing to monitor closely.

    3. 8. oktober 2020 kl. 05.40 UTCresolved

      This incident has been resolved.

    Increased SSO errors for UK

    Startede 25. september 2020 kl. 09.02 UTC · 12m

    IssuesMindre hændelse
    Berørte komponenter
    uk1.edpro.clouduk.edpro.cloud
    1. 25. september 2020 kl. 09.02 UTCinvestigating

      We are currently investigating this issue.

    2. 25. september 2020 kl. 09.10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 25. september 2020 kl. 09.11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25. september 2020 kl. 09.14 UTCresolved

      This incident has been resolved.

    Google Classroom Sync

    Startede 16. juni 2020 kl. 09.55 UTC · 57m

    OutageStørre hændelse
    Berørte komponenter
    us.edpro.clouduk.edpro.cloud
    1. 16. juni 2020 kl. 09.55 UTCinvestigating

      We are currently investigating this issue.

    2. 16. juni 2020 kl. 10.08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16. juni 2020 kl. 10.53 UTCresolved

      This incident has been resolved.

    Prod-US-Major Outage

    Startede 8. maj 2020 kl. 10.07 UTC · 1h 17m

    OutageKritisk hændelse
    Berørte komponenter
    us.edpro.cloud
    1. 8. maj 2020 kl. 10.07 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 8. maj 2020 kl. 10.37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8. maj 2020 kl. 11.24 UTCresolved

      This incident has been resolved.

    US Log-in Failure

    Startede 18. marts 2020 kl. 16.03 UTC · 4h 13m

    OutageKritisk hændelse
    Berørte komponenter
    us.edpro.cloud
    1. 18. marts 2020 kl. 16.03 UTCinvestigating

      We are currently investigating this issue.

    2. 18. marts 2020 kl. 16.07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18. marts 2020 kl. 20.16 UTCresolved

      This incident has been resolved.

    EdTeach unavailable in US

    Startede 10. marts 2020 kl. 18.57 UTC · 1h 8m

    OutageStørre hændelse
    Berørte komponenter
    us.edpro.cloud
    1. 10. marts 2020 kl. 18.57 UTCinvestigating

      We are currently investigating this issue.

    2. 10. marts 2020 kl. 19.05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10. marts 2020 kl. 20.05 UTCresolved

      This incident has been resolved.

    US System outage

    Startede 30. januar 2020 kl. 15.01 UTC · 1h 15m

    OutageKritisk hændelse
    Berørte komponenter
    us.edpro.cloud
    1. 30. januar 2020 kl. 15.01 UTCinvestigating

      We are currently investigating this issue.

    2. 30. januar 2020 kl. 15.46 UTCmonitoring

      A critical issue was found with one of our services, this service has been restarted and the system looks to be stable again. We will continue to monitor closely for the next 30 minutes.

    3. 30. januar 2020 kl. 16.16 UTCresolved

      This incident has been resolved.

    US Thumbnails not loading

    Startede 27. januar 2020 kl. 16.00 UTC · 0m

    OutageStørre hændelse
    1. 28. januar 2020 kl. 10.06 UTCresolved

      A partial loss of service was reported with one of our API's, which led to Thumbnails not loading for most customers in the US.

    DNS Issue

    Startede 16. december 2019 kl. 11.51 UTC · 12h 34m

    OutageKritisk hændelse
    Berørte komponenter
    us.edpro.cloud
    1. 16. december 2019 kl. 11.51 UTCidentified

      An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.

    2. 16. december 2019 kl. 15.54 UTCmonitoring

      The fix has been implemented and we've been seeing customers able to access the system again for a while. Continuing to monitor the situation until we're confident all customers are unaffected.

    3. 17. december 2019 kl. 00.25 UTCresolved

      We are confident customers are no longer affected by this issue. If you continue to have trouble accessing our systems please contact our support team for help.

    edpro cloud inaccessible

    Startede 3. november 2019 kl. 01.12 UTC · 13h 3m

    OutageKritisk hændelse
    Berørte komponenter
    us.edpro.clouduk.edpro.cloud
    1. 3. november 2019 kl. 10.49 UTCinvestigating

      We are currently investigating this issue.

    2. 3. november 2019 kl. 10.50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3. november 2019 kl. 14.15 UTCresolved

      We have replaced our failing loadbalancing system and all tested as working.

    Prod-UK-Connection Service Incident

    Startede 3. oktober 2019 kl. 08.03 UTC · 20m

    OutageKritisk hændelse
    Berørte komponenter
    uk.edpro.cloud
    1. 3. oktober 2019 kl. 08.03 UTCinvestigating

      We are currently investigating this issue.

    2. 3. oktober 2019 kl. 08.03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3. oktober 2019 kl. 08.11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3. oktober 2019 kl. 08.22 UTCresolved

      This incident has been resolved.

    UK Connection Service Outage

    Startede 25. september 2019 kl. 09.30 UTC · 55m

    OutageStørre hændelse
    Berørte komponenter
    uk.edpro.cloud
    1. 25. september 2019 kl. 09.30 UTCinvestigating

      We are currently investigating this issue.

    2. 25. september 2019 kl. 09.36 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25. september 2019 kl. 09.37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25. september 2019 kl. 10.25 UTCresolved

      This incident has been resolved.

    UK connection service outage

    Startede 10. september 2019 kl. 08.07 UTC · 2h 23m

    OutageKritisk hændelse
    Berørte komponenter
    uk.edpro.cloud
    1. 10. september 2019 kl. 08.07 UTCinvestigating

      We are currently investigating this issue.

    2. 10. september 2019 kl. 08.09 UTCidentified

      We will be performing a restart of our UK connection service which will restore service for all customers. We believe service will be resolved within a few minutes.

    3. 10. september 2019 kl. 08.17 UTCmonitoring

      A web service restart has been performed and connectivity looks to have been restored for all customers. We will continue to monitor.

    4. 10. september 2019 kl. 10.30 UTCresolved

      This incident has been resolved.

    Minor outage on US Connection Service

    Startede 9. september 2019 kl. 18.39 UTC · 0m

    Pending
    1. 9. september 2019 kl. 18.51 UTCresolved

      Our monitoring detected a momentary outage on our US Connection Service, lasting for around 2.5 minutes.

    Connection Service partial outage

    Startede 29. august 2019 kl. 12.31 UTC · 3h 4m

    OutageStørre hændelse
    Berørte komponenter
    us.edpro.clouduk.edpro.cloud
    1. 29. august 2019 kl. 12.31 UTCidentified

      We have identified an issue with our Connection Services which occurred at 10:46 UTC.

    2. 29. august 2019 kl. 12.41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29. august 2019 kl. 15.35 UTCresolved

      This was caused by an Azure infrastructure issue, and we have had confirmation that this has now been resolved.

    UK Connection Service Failed State

    Startede 29. august 2019 kl. 07.24 UTC · 1h 36m

    OutageStørre hændelse
    Berørte komponenter
    uk.edpro.cloud
    1. 29. august 2019 kl. 07.24 UTCidentified

      Our UK based connection service is reporting that it is in a failed state since the early hours of the morning

    2. 29. august 2019 kl. 07.28 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 29. august 2019 kl. 07.39 UTCmonitoring

      We have restarted our UK Connection Service, and we will now monitor.

    4. 29. august 2019 kl. 09.00 UTCresolved

      This incident has been resolved.

    US Connection Service Outage

    Startede 30. juli 2019 kl. 23.00 UTC · 0m

    Pending
    1. 31. juli 2019 kl. 19.30 UTCresolved

      There was a period of around 3 hours where the US Connection Service was unstable or unavailable.

    US Connection Service outage

    Startede 10. juli 2019 kl. 20.15 UTC · 0m

    Pending
    1. 11. juli 2019 kl. 09.08 UTCresolved

      cs.edpro.cloud was unresponsive for a brief period. Customers may have experienced degraded performance.

    DNS routing issue to edpro.cloud

    Startede 13. maj 2019 kl. 09.30 UTC · 1h 26m

    IssuesMindre hændelse
    Berørte komponenter
    us.edpro.clouduk.edpro.cloud
    1. 13. maj 2019 kl. 09.30 UTCinvestigating

      We are currently investigating this issue.

    2. 13. maj 2019 kl. 09.52 UTCmonitoring

      The issue has been identified as a problem with our DNS propagation for our loadbalanced services. This is unfortunately with our third-party DNS provider and out of our control. An incident will be raised with our third-party directly. We will continue to monitor and a further update will be added shortly.

    3. 13. maj 2019 kl. 10.56 UTCresolved

      All DNS routes have now remained stable for over an hour. As such we believe this incident has been resolved, although we will continue to monitor closely.