Ingenico driftsforstyrrelser

1. 4. september 2026 kl. 09.23 UTCidentified

   Vi vil gerne informere dig om et igangværende problem med Trésor Public transaktion behandling fra 10: 59 CEST på 04 / 09 / 2026. Vi undersøger situationen med højeste prioritet. En opdatering vil blive leveret inden længe. Vi bekræfter, at spørgsmålet har et eksternt ansvar (uafhængigt af Worldline).

2. 4. september 2026 kl. 09.39 UTCresolved

   Vær opmærksom på, at nogle af dine kunder på grund af et teknisk problem måske ikke har kunnet foretage betalinger online via Trésor Public den 04 / 09 / 2026 mellem 10: 59 og 11: 18 EST. Vi bekræfter, at fra 11: 18 CEST den 04 / 06 / 2026, normal service er blevet genoptaget, og dine kunder vil nu være i stand til at foretage betalinger normalt. Vi bekræfter, at spørgsmålet har et eksternt ansvar (uafhængigt af Worldline).

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. september 2026 kl. 16.32 UTCidentified

   Vi vil gerne informere dig om, at vi observerede midlertidige forstyrrelser i behandling betalinger på Worldline (WLOP) platform. Der er blevet indsat et særligt team til at undersøge situationen hurtigst muligt med henblik på at genoprette aktiviteten til normale driftsbetingelser. En opdatering vil blive leveret inden længe. Vi beklager dybt enhver potentiel ulejlighed og værdsætter din forståelse og tålmodighed.

2. 2. september 2026 kl. 16.33 UTCidentified

   Vi fortsætter med at arbejde på en løsning på dette problem.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 27. august 2026 kl. 18.25 UTCinvestigating

   Vi vil gerne informere dig om et igangværende problem med La Banque Postal transaktion behandling fra 19: 15 CEST på 27- 08- 2026. Vi undersøger situationen med højeste prioritet. En opdatering vil blive leveret inden længe. Vi sætter pris på Deres forståelse af sagen.

2. 28. august 2026 kl. 07.52 UTCidentified

   Vi vil gerne informere dig om et igangværende problem med La Banque Postal transaktion behandling fra 19: 15 CEST på 27 / 08 / 2026. Vi undersøger situationen med højeste prioritet. En opdatering vil blive leveret inden længe. Vi bekræfter også, at spørgsmålet har et eksternt ansvar (uafhængigt af Worldline).

3. 28. august 2026 kl. 09.11 UTCresolved

   Vær opmærksom på, at nogle af dine kunder på grund af et teknisk problem måske ikke har været i stand til at foretage betalinger online via Banque Post mellem 27 / 08 / 2026 kl. 19: 15 CEST og 28 / 08 / 2026 kl. 10: 45 CEST. Vi bekræfter, at fra 10: 45 CEST den 28 / 08 / 2026, normal service er blevet genoptaget, og dine kunder vil nu være i stand til at foretage betalinger normalt. Vi bekræfter også, at spørgsmålet har et eksternt ansvar (uafhængigt af Worldline).

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. august 2026 kl. 22.24 UTCidentified

   På grund af et teknisk problem den 16 / 08 / 2026 siden 23: 00 CEST, nogle af dine transaktioner kan have været sat til en usikker status. Vi undersøger situationen med højeste prioritet. En opdatering vil blive leveret inden længe. Vi beklager dybt eventuelle ulemper og værdsætter Deres forståelse af sagen.

2. 17. august 2026 kl. 07.11 UTCresolved

   Vi har informeret dig tidligere om en forstyrrelse på vores Worldline Global Online Pay platform på 16 / 08 / 2026 fra 23: 00 CEST. Efter grundige undersøgelser udført af vores tekniske eksperter bekræfter vi, at forstyrrelsen var isoleret og begrænset i omfang, der kun berører en af vores forhandlere. Således kan du ignorere kommunikation om denne forstyrrelse. Vi beklager dybt eventuelle ulemper og værdsætter Deres forståelse af sagen.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 10. august 2026 kl. 12.33 UTCidentified

   Please be informed that due to an ongoing technical issue on 10/08/2026 since 12:17 CEST, some of your transactions may be set to an incomplete or invalid status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

2. 10. august 2026 kl. 13.41 UTCresolved

   Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status on 10/08/2026 between 12:17 CEST and 14:24 CEST. We confirm that as of 14:24 CEST on 10/08/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

1. 7. august 2026 kl. 12.22 UTCidentified

   Please be informed that due to an ongoing technical issue on 06/08/2026 since 11:00 CEST, some of your transactions may be set to an incomplete or invalid status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

2. 7. august 2026 kl. 14.44 UTCresolved

   Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status on 06/08/2026 between 11:00 and 16:06 CEST. We confirm that as of 16:06 CEST on 06/08/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

1. 7. august 2026 kl. 11.01 UTCidentified

   We would like to inform you about an ongoing issue with Bancontact transaction processing as from 12:29 CEST on 03/08/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. 10. august 2026 kl. 10.04 UTCidentified

   We would like to inform you that the issue with Bancontact transaction processing, which started at 12:29 CEST on 03/08/2026, is still ongoing. We are investigating the situation with the highest priority to fix it as soon as possible. An update will be provided shortly. We appreciate your understanding of the matter.

3. 11. august 2026 kl. 08.01 UTCidentified

   We would like to inform you that the issue with Bancontact transaction processing, which started at 12:29 CEST on 03/08/2026, is still ongoing. We are currently testing possible solutions. An update will be provided shortly. We appreciate your understanding of the matter.

4. 12. august 2026 kl. 07.28 UTCresolved

   Please be informed that due to a technical issue, some of your customers might have noticed a missing reference to Bancontact payments between 03/08/2026 12:26 and 11/08/2026 18:40 CEST. We confirm that the normal service has been resumed. Please note that this situation caused no financial impact on your business. Bancontact transactions have been processed normally, only transaction references might have been missing. We regret the situation and any potential inconvenience.

1. 20. juli 2026 kl. 16.09 UTCidentified

   Vores systemer har opdaget, at Barclays transaktioner fra 17- 07- 2026 00: 00 CEST ikke er blevet afviklet korrekt. På grund af dette vil midlerne i forbindelse med de pågældende transaktioner blive krediteret din konto senere end normalt. Der er blevet indsat et særligt team til at undersøge situationen hurtigst muligt. Vi vil opdatere dig, så snart mere information bliver tilgængelig. Vi beklager eventuelle ulemper og værdsætter din forståelse og tålmodighed.

2. 21. juli 2026 kl. 08.31 UTCresolved

   Vores systemer har opdaget, at Barclays transaktionsafviklingsfiler fra 17 / 07 / 2026 og 20 / 07 / 2026 blev afvist. Vi bekræfter, at bosættelserne blev gensendt til erhververen i dag (21 / 07 / 2026). - Med hensyn til filen fra 17 / 07 / 2026, vil provenuet af de pågældende transaktioner blive krediteret din konto 4 dage senere end normalt. - Med hensyn til filen dateret fra 20 / 07 / 2026, vil provenuet af de pågældende transaktioner blive krediteret din konto 1 dag senere end normalt. Vi beklager situationen og eventuelle ulemper.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. juli 2026 kl. 08.11 UTCidentified

   Vi vil gerne informere dig om et igangværende problem med iDEAL transaktionsbehandling fra 09: 30 CEST Today, (17 / 07 / 2026) Vi undersøger situationen med højeste prioritet. En opdatering vil blive leveret inden længe. Vi sætter pris på Deres forståelse af sagen.

2. 17. juli 2026 kl. 09.43 UTCresolved

   Vær opmærksom på, at nogle af dine kunder på grund af et teknisk problem måske ikke har kunnet foretage betalinger online via iDEAL den 17 / 07 / 2026 mellem 09: 30 og 11: 09 EST. Vi bekræfter, at fra 11: 09 CEST den 17 / 07 / 2026, normal service er blevet genoptaget, og dine kunder vil nu være i stand til at foretage betalinger normalt. Vi beklager situationen og eventuelle ulemper.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 15. juli 2026 kl. 07.24 UTCidentified

   Vi vil gerne informere dig om et igangværende teknisk spørgsmål, der påvirker Mastercard 3- D Secure autentification fra i dag (15 / 07 / 2026) kl 09: 01 CEST. Denne udstedelse resulterer i en række transaktioner, der modtager en status 0 (Ufuldstændig / ugyldig) eller status 2 (Tilladelse afvist) på grund af den manglende mulighed for at udføre en 3-D Secure check. Der er blevet indsat et særligt team til at undersøge situationen hurtigst muligt. En opdatering vil blive leveret inden længe. Vi bekræfter også, at spørgsmålet har et eksternt ansvar (uafhængigt af Worldline).

2. 15. juli 2026 kl. 09.06 UTCresolved

   Vær opmærksom på, at en forstyrrelse, der påvirker Mastercard 3- D Secure autentification, fandt sted i dag (15 / 07 / 2026) mellem 09: 01 og 10: 53 CEST. Som et resultat, i løbet af denne tidsramme, nogle af dine kunder kan have modtaget en fejlmeddelelse og deres transaktion behandlet af Mastercard kan have endt i en status 0 (ufuldstændig / ugyldig). Afhængig af din kontokonfiguration: - dine kunder kan være vendt tilbage til den foregående side for at genstarte betalingen med en anden betalingsmetode eller - transaktionen kan være blevet behandlet uden 3-D Secure. Vi bekræfter, at spørgsmålet har et eksternt ansvar (uafhængigt af Worldline).

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. juli 2026 kl. 10.25 UTCidentified

   We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 08:50 CEST (08/07/2026). This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We confirm the issue has an external responsibility (independent of Worldline).

2. 8. juli 2026 kl. 11.02 UTCresolved

   Please be informed that a perturbation impacting 3-D Secure authentication occurred Today, (08/07/2026) between 08:50 and 12:05 CEST. As a result, during this time frame, some of your customers may have received an error message and their transaction treated may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure. We also confirm that the issue has an external responsibility (independent of Worldline).

1. 7. juli 2026 kl. 14.37 UTCidentified

   We would like to inform you that we have detected an anomaly that may lead to a disruption in the processing of online transactions on the Worldline platform. Our technical experts are investigating the situation as a matter of priority. We will provide you with an update as soon as possible. We regret any inconvenience this may cause and thank you for your patience.

2. 7. juli 2026 kl. 15.55 UTCresolved

   On 7 July 2026 at approximately 16:00 CEST, Worldline experienced a disruption in one of its datacenters, affecting a limited number of merchants in some countries in Europe. As a result, an increase of transactions processing time was observed and some payment transactions may have been rejected between 15:53 and 17:20 CEST. Our teams identified the root cause and have resolved the issue. We continue to closely monitor the situation to ensure full service stability. We remain fully committed to supporting our customers and partners.

1. 1. juli 2026 kl. 16.23 UTCidentified

   We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

2. 3. juli 2026 kl. 13.14 UTCresolved

   Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 13:06 CEST (29/06/2026). We are pleased to announce that the system returned to normal operating conditions at 14:18 CEST on 03/07/2026. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

1. 29. juni 2026 kl. 10.44 UTCresolved

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via iDEAL on 29/06/2026 between 12:07 and 12:29 CEST. We confirm that as of 12:29 CEST on 29/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

1. 23. juni 2026 kl. 20.13 UTCidentified

   We would like to inform you about an ongoing issue with WorldPay transaction processing as from 21:55 CEST on 23-06-2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. 23. juni 2026 kl. 20.38 UTCidentified

   We have informed you earlier about a perturbation on our Worldline (WLOP) platform on 23-06-2026 as from 21:55 CET. Following investigation by our technical experts, please be informed that the perturbation concerns the WorldPay service only. If you do not use this specific service, please note that this issue has no impact on your business and you can ignore these communications. You will not receive further notifications regarding this issue. However, if your business benefits from the Worldpay service, we will provide you with more updates shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

3. 23. juni 2026 kl. 20.40 UTCidentified

   We are continuing to work on a fix for this issue.

4. 23. juni 2026 kl. 20.41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 23. juni 2026 kl. 21.08 UTCresolved

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via WorldPay on 23-06-2026 between 21:55 and 22:47 CEST. We confirm that as of 22:47 CEST on 23-06-2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

1. 19. juni 2026 kl. 11.20 UTCidentified

   We would like to inform you about an ongoing issue with Apple Pay transaction processing as from 12:00 CEST on 19/06/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. 19. juni 2026 kl. 12.17 UTCresolved

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Apple Pay between 17/06/2026 at 12:22 CEST and 19/06/2026 at 12:56 CEST. We confirm that as of 12:56 CEST on 19/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

1. 18. juni 2026 kl. 06.17 UTCresolved

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Global Online Pay on 18/06/2026 between 07:22 and 07:25 CEST. We confirm that as of 07:25 CEST on 18/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

1. 17. juni 2026 kl. 07.26 UTCidentified

   We would like to inform you that we observed temporary perturbations for payment processing in the TEST environment of the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

2. 17. juni 2026 kl. 14.30 UTCresolved

   You may have experienced perturbations to perform transactions using the Worldline (WLOP) platform in the TEST environment as from 09:26 CEST (17/06/2026). We are pleased to announce that the system returned to normal operating conditions at 10:05 CEST. Please be informed that during this issue, the general transaction flow in the PRODUCTION environment has not been affected and payments are being treated as expected. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

1. 15. juni 2026 kl. 02.18 UTCresolved

   Please be informed that a perturbation impacting 3-D Secure authentication occurred on 15-06-2026 between 02:17 and 03:35 CEST. As a result, during this time frame, some of your customers may have received an error message and their transaction may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.

1. 9. juni 2026 kl. 09.16 UTCidentified

   Our systems have detected that some transactions starting from 09/06/2026, 09:15 CEST have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.

2. 9. juni 2026 kl. 09.56 UTCidentified

   We are continuing to work on a fix for this issue.

3. 9. juni 2026 kl. 13.41 UTCresolved

   Our systems have detected that the transaction settlement files dated from 08/06/2026 23:59 CEST - 09/06/2026 12:07 CEST have been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 09/06/2026. The proceeds of the transactions involved will be credited to your account 1 day later than usual. We also confirm that the issue has an external responsibility (independent of Worldline).