Instaclustr driftsforstyrrelser

1. 20. august 2026 kl. 17.15 UTCidentified

   Vi oplever i øjeblikket forringelse af tjenesten og potentielle forstyrrelser i Google Cloud Platform-regionen us-west1. Denne hændelse er et resultat af et løbende problem med cloud-udbyderens infrastruktur. Du vil være ude af stand til at levere nye klynger eller knudepunkter. Eksisterende knuder i us-west1 kan være utilgængelige. Klyngedatacentre i andre regioner er upåvirkede, men oplever netværksproblemer, når de interagerer med knudepunkter i us-west1. Individuelle berørte kunder kontaktes via supportbilletter. Vi overvåger situationen aktivt og vil give yderligere oplysninger, efterhånden som de bliver tilgængelige. GCP status er sporet på https: / / status.cloud.google.com /. Hvis du har en presserende sag, bedes du kontakte os via support.instaclustr.com eller e-mail (support @ instaclustr.com).

2. 20. august 2026 kl. 17.16 UTCidentified

   Vi fortsætter med at arbejde på en løsning på dette problem.

3. 20. august 2026 kl. 17.58 UTCidentified

   Lodret skalering er midlertidigt blevet deaktiveret i GCP us- west1-regionen på grund af denne cloud-udbyder udfald. Vi vil re- aktivere denne funktionalitet, når cloud udbyder udfald er løst.

4. 20. august 2026 kl. 19.06 UTCmonitoring

   Google har gennemført lempelser og rapporterer inddrivelse på tværs af flere produkter. Vi vil fortsætte med at overvåge hændelsen indtil de resterende produkter er kommet sig. Lodret skalering forbliver deaktiveret i us-west1.

5. 20. august 2026 kl. 19.46 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 19. august 2026 kl. 10.05 UTCidentified

   Vi ser i øjeblikket kompatibilitetsproblemer mellem Instaclustr Terraform udbyder og Cluster Management API, der påvirker operationer, der involverer OpenSearch klynger. Standard kunde klynger operationer er upåvirket. Overvågning API og Prometheus API forbliver operationelle. Vores team arbejder aktivt på at løse problemet, og vi undskylder for ulejligheden. Yderligere opdateringer vil blive leveret, efterhånden som flere oplysninger bliver tilgængelige. Hvis du har en presserende sag, bedes du kontakte os via supportportalen på https: / / support.instaclustr.com eller via e-mail på support @ instaclustr.com.

2. 19. august 2026 kl. 12.36 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 29. juli 2026 kl. 00.11 UTCidentified

   Vi oplever i øjeblikket problemer med levering af private netværk PostgreSQL klynger med 3 knudepunkter gennem Cluster Management API og Management Console. Vores team arbejder aktivt på at løse dette problem, og vi undskylder for eventuelle ulemper forårsaget. Eksisterende kundeklynger er upåvirkede, og Monitoring API og Prometheus API er operationelle. Yderligere oplysninger vil blive givet, når de bliver tilgængelige. Hvis du har en presserende sag, bedes du kontakte os via support.instaclustr.com eller e-mail (support @ instaclustr.com).

2. 29. juli 2026 kl. 03.38 UTCidentified

   Vi fortsætter med at arbejde på en løsning på dette problem.

3. 29. juli 2026 kl. 09.27 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 22. juli 2026 kl. 13.04 UTCidentified

   Vi oplever i øjeblikket forringelse af service og potentielle forstyrrelser i GCP us-east4- b zone. GCP har ikke opdateret sin status side endnu, men indledende undersøgelse indikerer et problem sandsynligt med cloud-udbyderens infrastruktur i us-east4-b zone. Mens vi ser en delvis genopretning, vil det i mellemtiden påvirke levering af nye klynger eller knudepunkter i den pågældende GCP-zone. Også eksisterende knudepunkter i GCP us- east4-b zone kan stå over for intermitterende problemer og være offline. Du bør stadig kunne få adgang til dine klynger, hvis du kører en standardkonfiguration. Individuelle berørte kunder kontaktes via supportbilletter. Vi overvåger situationen aktivt og vil give yderligere oplysninger, efterhånden som de bliver tilgængelige. GCP status er sporet på https: / / status.cloud.google.com /. Hvis du har en presserende sag, bedes du kontakte os via support.instaclustr.com eller e-mail (support @ instaclustr.com).

2. 22. juli 2026 kl. 13.34 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 21. juli 2026 kl. 04.55 UTCinvestigating

   Vi oplever i øjeblikket problemer med at levere Kafka Connect & Cadence klynger til eksisterende VPC 'er gennem Cluster Management API og Management Console. Vores team arbejder aktivt på at løse dette problem, og vi undskylder for eventuelle ulemper forårsaget. Eksisterende kundeklynger er upåvirkede, og Monitoring API og Prometheus API er operationelle. Yderligere oplysninger vil blive givet, når de bliver tilgængelige. Hvis du har en presserende sag, bedes du kontakte os via support.instaclustr.com eller e-mail (support @ instaclustr.com).

2. 21. juli 2026 kl. 05.25 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 21. juli 2026 kl. 08.12 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 21. juli 2026 kl. 08.56 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. juli 2026 kl. 04.34 UTCidentified

   Vi er i øjeblikket ved at undersøge et problem, der forårsager klyngeniveau Prometheus overvågning forespørgsler til at blive forkert blokeret med en 403 fejl. Andre Prometheus overvågning forespørgsler er upåvirket. Vores team arbejder aktivt på at løse problemet, og vi undskylder for ulejligheden. Management Console, Cluster Management API og Overvågning API er stadig operationelle. Vi vil levere opdateringer, så snart de bliver tilgængelige. Hvis du har en presserende sag, bedes du kontakte os via support.instaclustr.com eller e-mail (support @ instaclustr.com).

2. 16. juli 2026 kl. 04.52 UTCidentified

   Problemet er blevet identificeret, og vores team arbejder aktivt på at gennemføre en rettelse. Cluster- niveau Prometheus overvågning forespørgsel anmodninger bliver fejlagtigt blokeret med en 403 fejl. Andre Prometheus overvågning forespørgsler er upåvirket. Eksisterende kundeklynger er upåvirkede. Management Console og Cluster Management API er stadig operationelle. Vi vil levere opdateringer, så snart de bliver tilgængelige. Hvis du har en presserende sag, bedes du kontakte os via support.instaclustr.com eller e-mail (support @ instaclustr.com).

3. 16. juli 2026 kl. 08.52 UTCmonitoring

   Et fix bliver rullet ud, og vi overvåger resultaterne.

4. 16. juli 2026 kl. 09.48 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 13. maj 2026 kl. 06.47 UTCinvestigating

   We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 13. maj 2026 kl. 12.26 UTCresolved

   This incident has been resolved.

1. 8. maj 2026 kl. 01.33 UTCidentified

   We are currently experiencing service degradation and potential disruptions in the AWS region US-EAST-1. This incident is a result of an ongoing issue with the cloud provider's infrastructure. Customers using the AWS availability zone "use1-az4" are impacted, with nodes in this availability zone observed to become unavailable. Clusters are expected to be available overall, and not significantly impacted. We are actively monitoring the situation and will provide additional details as they become available. AWS status is tracked at https://health.aws.amazon.com/health/status. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 8. maj 2026 kl. 01.55 UTCidentified

   We are continuing to monitor the issue.

3. 9. maj 2026 kl. 05.02 UTCresolved

   This incident has been resolved.

1. 29. april 2026 kl. 05.28 UTCinvestigating

   We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 29. april 2026 kl. 06.35 UTCresolved

   This incident has been resolved.

1. 24. marts 2026 kl. 01.10 UTCidentified

   We are currently experiencing issues with provisioning Cadence and Kafka Connect clusters on AWS when provisioning into a Private Network through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.  Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 24. marts 2026 kl. 08.36 UTCresolved

   A fix for this issue has been deployed.

1. 10. marts 2026 kl. 03.22 UTCinvestigating

   We are currently experiencing issues with provisioning clusters through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. In addition, operations on existing clusters such as replacing nodes and restores aren't functional, and we are investigating elevated latencies with the Monitoring API. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 10. marts 2026 kl. 04.54 UTCinvestigating

   We are further seeing elevated latencies and error rates with our Monitoring API and Cluster Management API and additionally seeing issues logging into our Management Console. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are partially degraded at this time. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

3. 10. marts 2026 kl. 06.04 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 10. marts 2026 kl. 06.28 UTCmonitoring

   A fix has been implemented and operations such as provisioning clusters, replacing nodes and restores are now functional as-well. The Management Console and Cluster Management API are now fully operational. We are still seeing some elevated latencies with the Monitoring API and have implemented a fix for this. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

5. 10. marts 2026 kl. 06.53 UTCresolved

   This incident has been resolved.

1. 4. marts 2026 kl. 00.18 UTCidentified

   We are currently experiencing issues with provisioning Cadence and Kafka Connect clusters on AWS when provisioning into an existing VPC through the Cluster Management API and Management Console. Provisioning a Cadence cluster into the same VPC as its linked Cassandra cluster or a Kafka Connect cluster into the same VPC as its linked Kafka cluster will fail. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 4. marts 2026 kl. 06.05 UTCresolved

   This incident has been resolved.

1. 12. februar 2026 kl. 01.47 UTCinvestigating

   We are currently experiencing issues with provisioning OpenSearch clusters on all providers through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 12. februar 2026 kl. 02.46 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12. februar 2026 kl. 07.22 UTCresolved

   A fix has been deployed and the ability to provision OpenSearch clusters has been restored.

1. 27. januar 2026 kl. 23.06 UTCinvestigating

   We are currently investigating increased latencies and error rates affecting our Cluster Management API. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause. During this time, you may experience slower load times on the Management Console and delayed API responses. Existing cluster operations are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 28. januar 2026 kl. 00.37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28. januar 2026 kl. 01.03 UTCresolved

   This incident has been resolved.

1. 27. januar 2026 kl. 09.37 UTCinvestigating

   We are currently experiencing delays with applying configuration and Kafka Integration changes to Clickhouse clusters via Terraform, the Cluster Management API and Management Console. During this time, making configuration changes to Clickhouse clusters may take longer than usual. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 27. januar 2026 kl. 21.31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28. januar 2026 kl. 08.56 UTCmonitoring

   We have additionally identified that making changes to Kafka User via Terraform, the Cluster Management API, and the Management Console is also experiencing delays. We have implemented a fix that has significantly reduced the delays experienced when applying configuration and Kafka integration changes to Clickhouse clusters and also reduced the delays when making changes to Kafka Users on Kafka Clusters via Terraform, the Cluster Management API, and the Management Console. We will continue to monitor the results of the fix and provide additional updates as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

4. 29. januar 2026 kl. 01.24 UTCresolved

   This incident has been resolved.

1. 23. januar 2026 kl. 00.19 UTCinvestigating

   We are currently experiencing delays with provisioning clusters through the Cluster Management API and Management Console. During this time, cluster provisioning (and other related operations such as adding and removing nodes) may take longer than usual. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 23. januar 2026 kl. 01.18 UTCidentified

   We are still experiencing delays with provisioning clusters through the Cluster Management API and Management Console and we have also identified API causing delays when adding/deleting Kafka Integrations. As a result these API's may take longer than usual. Due to this Customer-initiated resize via the console and API have been temporarily disabled. If you require a resize of your cluster, please contact our support team. We have identified the cause and our team is working on resolving this problem. We apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

3. 23. januar 2026 kl. 02.17 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

4. 23. januar 2026 kl. 03.27 UTCresolved

   This incident has been resolved.

1. 9. januar 2026 kl. 00.48 UTCidentified

   We are currently fixing the unavailability of Microsoft Social SSO login for our Management Console. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Other login methods for Management Console are still working. The Cluster Management API, Monitoring API, Prometheus API and Support Portal are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 9. januar 2026 kl. 04.56 UTCresolved

   Microsoft Social SSO login for Management Console has been fixed and customers can use the Sign in with Microsoft option again.

1. 23. december 2025 kl. 21.40 UTCinvestigating

   We are currently investigating some delayed aggregated metrics on our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. This issue means that the "last 3 hours" and "last 6 hours" view for metrics on the console (and the monitoring API) are not working. Realtime metrics, and viewing metrics over a longer duration still works. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 23. december 2025 kl. 23.01 UTCmonitoring

   We've identified the issue and have implemented a fix. We have monitored a decrease in the delay for these aggregated metrics. We will continue to monitor the issue while the backlog of metrics are processed.

3. 24. december 2025 kl. 04.04 UTCmonitoring

   We have monitored a further decrease in the delay for these aggregated metrics. We will continue to monitor the issue while more of the backlog of metrics are processed. As a result the "last 3 hours" and "last 6 hours" view for metrics on the console (and the monitoring API) are now showing a limited set of metrics. Realtime metrics, and viewing metrics over a longer duration still works. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

4. 24. december 2025 kl. 10.35 UTCmonitoring

   We have monitored an even further decrease in the delay for these aggregated metrics. Most of the backlog of metrics have been processed. As a result the "last 3 hours" view for metrics on the console (and the monitoring API) may not show some metrics. Realtime metrics, and viewing metrics over a longer duration still works. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

5. 24. december 2025 kl. 23.27 UTCresolved

   This incident has been resolved.

1. 20. oktober 2025 kl. 09.33 UTCmonitoring

   Multiple Instaclustr systems have been affected by an incident which is affecting multiple AWS services in us-east-1 During this incident, cluster provisioning operations will not work. Existing clusters and our monitoring systems are unaffected. We have disabled some platform functionality including customer-initated resizes to limit the impact of this issue. We are continuing to monitor the incident and will restore disabled functionality when the issue is resolved. For more information, refer to https://status.instaclustr.com or contact [email protected]

2. 20. oktober 2025 kl. 10.52 UTCmonitoring

   Multiple Instaclustr systems have been affected by an incident which is affecting AWS DynamoDB and related services in us-east-1. Many systems are showing signs of recovery, however we are continuing to see some issues affecting provisioning operations. We are continuing to investigate these issues Cluster resizes and node replaces remain disabled. For more information, refer to https://status.instaclustr.com or contact [email protected]

3. 20. oktober 2025 kl. 12.30 UTCmonitoring

   We are continuing to see issues with provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. We are continuing to monitor these issues. For more information, refer to https://status.instaclustr.com or contact [email protected]

4. 20. oktober 2025 kl. 13.58 UTCmonitoring

   We are continuing to see issues with provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable. For more information, refer to https://status.instaclustr.com or contact [email protected]

5. 20. oktober 2025 kl. 17.06 UTCmonitoring

   We are continuing to see issues with provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. At this time AWS is still reporting a large number of impacted services, and EC2 operations are being rate-limited. We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable. For more information, refer to https://status.instaclustr.com or contact [email protected]

6. 20. oktober 2025 kl. 20.33 UTCmonitoring

   Update - We are seeing recovery for provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. At this time AWS is still reporting some throttling of EC2 instance launches, though it has been reduced. We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable. For more information, refer to https://status.instaclustr.com or contact [email protected]

7. 21. oktober 2025 kl. 00.22 UTCmonitoring

   Update - We have observed stable provisioning operations in AWS us-east-1, and AWS has reported all AWS services have returned to normal operations. Resize and replace operations have been restored on the Instaclustr Managed Platform, and no additional impact is remaining from this incident.

8. 21. oktober 2025 kl. 00.26 UTCresolved

   Update - We have observed stable provisioning operations in AWS us-east-1, and AWS has reported all AWS services have returned to normal operations. Resize and replace operations have been restored on the Instaclustr Managed Platform, and no additional impact is remaining from this incident.

1. 8. oktober 2025 kl. 17.27 UTCinvestigating

   We are experiencing issues with downloading certificates for Kafka clusters via the Instaclustr Console and API. This affects both new and existing Kafka-only clusters downloads. Other application clusters remain unaffected by this issue Our team is actively investigating the problem and working on a resolution. We will provide updates as soon as more information becomes available.If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 8. oktober 2025 kl. 17.55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8. oktober 2025 kl. 19.25 UTCinvestigating

   We are continuing to investigate this issue.

4. 8. oktober 2025 kl. 19.26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 8. oktober 2025 kl. 19.48 UTCresolved

   This incident has been resolved.