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    15 Intricately incidents · juli 2019 — official updates, affected components, duration and resolution details.

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    Hardware incident with our primary database

    Startede 29. november 2024 kl. 23.17 UTC · 52m

    OutageKritisk hændelse
    Berørte komponenter
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 29. november 2024 kl. 23.17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 29. november 2024 kl. 23.22 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 30. november 2024 kl. 00.09 UTCresolved

      This incident has been resolved.

    Availability of Intricately Platform

    Startede 24. februar 2022 kl. 17.07 UTC · 17m

    OutageKritisk hændelse
    Berørte komponenter
    Enrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 24. februar 2022 kl. 17.07 UTCinvestigating

      Our engineering team is investigating a connectivity issue affecting Intricately Platforms. Users can't currently access the Intricately platform and the Chrome Extension. We'll keep this page updated.

    2. 24. februar 2022 kl. 17.18 UTCmonitoring

      The affected components are operational, and we're monitoring the results.

    3. 24. februar 2022 kl. 17.25 UTCresolved

      This incident has been resolved.

    Salesforce Connector Enrichment Delays

    Startede 17. september 2021 kl. 15.45 UTC · 5h 15m

    IssuesMindre hændelse
    Berørte komponenter
    Enrichment
    1. 17. september 2021 kl. 15.45 UTCidentified

      We are experiencing delays enriching Salesforce records due to a large increase in enrichment requests. We're working on scaling up our capacity to bring enrichment times back down to a few seconds.

    2. 17. september 2021 kl. 15.45 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 17. september 2021 kl. 16.04 UTCmonitoring

      We have stabilized Salesforce record enrichment times. We'll continue to actively monitor enrichment times to ensure continued smooth operation.

    4. 17. september 2021 kl. 21.00 UTCresolved

      This incident has been resolved.

    Salesforce Connector Enrichment Delays

    Startede 1. september 2021 kl. 23.31 UTC · 23h 16m

    IssuesMindre hændelse
    Berørte komponenter
    Enrichment
    1. 1. september 2021 kl. 23.31 UTCinvestigating

      We are currently investigating Salesforce record enrichment delays with our Salesforce Connector. We'll provide further updates as soon as we have them.

    2. 2. september 2021 kl. 04.06 UTCmonitoring

      We have stabilized Salesforce record enrichment times by scaling up our infrastructure. We'll continue to actively monitor enrichment times for the next 24 hours to ensure continued smooth operation.

    3. 2. september 2021 kl. 22.48 UTCresolved

      This incident has been resolved.

    Salesforce record enrichment issues

    Startede 23. juni 2021 kl. 23.38 UTC · 1d 10h

    OutageStørre hændelse
    Berørte komponenter
    Enrichment
    1. 23. juni 2021 kl. 23.38 UTCinvestigating

      We are actively investigating intermittent Salesforce record enrichment failures. We will provide additional updates as soon as they become available.

    2. 24. juni 2021 kl. 13.38 UTCinvestigating

      We are deploying an emergency release this morning to give us greater visibility into the issue.

    3. 24. juni 2021 kl. 20.11 UTCinvestigating

      All Salesforce Lead and Account records created as of 15 minutes ago have been enriched and all enrichment failures we have encountered throughout our investigation have been due to Salesforce field validation errors (issues with the Salesforce record, unrelated to Intricately). We continue to investigate anecdotal reports of records not being enriched and will post updates as we have them.

    4. 25. juni 2021 kl. 10.26 UTCmonitoring

      Our Salesforce Connector has been operating smoothly for the past 36 hours without any enrichment failures or delays. All enrichment errors thus far have been attributed to Salesforce record validation errors, unrelated to the Salesforce Connector itself. We continue to closely monitor Salesforce record enrichment but, at this time, are marking this incident as resolved.

    5. 25. juni 2021 kl. 10.27 UTCresolved

      This incident has been resolved.

    Email delivery delays

    Startede 13. maj 2021 kl. 18.16 UTC · 3h 9m

    Pending
    Berørte komponenter
    Login and Signup
    1. 13. maj 2021 kl. 18.16 UTCinvestigating

      We are investigating reports of email delivery delays. We'll be providing updates ahere s soon as we have them.

    2. 13. maj 2021 kl. 21.25 UTCresolved

      All email delivery is now back to normal.

    CSV file enrichment uploads are not working

    Startede 26. april 2021 kl. 15.26 UTC · 12m

    OutageStørre hændelse
    Berørte komponenter
    List Enrichment
    1. 26. april 2021 kl. 15.26 UTCinvestigating

      We are currently investigating this issue. Note: Enriching domains by pasting them directly into intricately.com continues to work without issue.

    2. 26. april 2021 kl. 15.38 UTCresolved

      This incident has been resolved and all enrichment services are operational.

    Smart Lists are currently unavailable

    Startede 11. januar 2021 kl. 19.29 UTC · 33m

    OutageKritisk hændelse
    Berørte komponenter
    Smart Lists
    1. 11. januar 2021 kl. 19.29 UTCinvestigating

      We are actively working on restoring Smart List functionality.

    2. 11. januar 2021 kl. 20.03 UTCresolved

      This incident has been resolved.

    Delays in Data Deliveries

    Startede 4. januar 2021 kl. 18.05 UTC · 0m

    IssuesMindre hændelse
    1. 7. januar 2021 kl. 18.20 UTCresolved

      We are investigating delays in data deliveries due to availability issues from one of our infrastructure providers.

    Service Outage

    Startede 3. november 2020 kl. 19.39 UTC · 1h 9m

    OutageKritisk hændelse
    Berørte komponenter
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 3. november 2020 kl. 19.39 UTCinvestigating

      We are currently investigating this incident.

    2. 3. november 2020 kl. 20.48 UTCresolved

      This incident has been resolved.

    Emergency Maintenance (Network Connectivity Issues)

    Startede 29. oktober 2020 kl. 21.23 UTC · 1h 24m

    OutageKritisk hændelse
    Berørte komponenter
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 29. oktober 2020 kl. 21.23 UTCinvestigating

      Our web / API platform is experiencing network connectivity issues - we are actively investigating this incident.

    2. 30. oktober 2020 kl. 03.40 UTCresolved

      This incident has been resolved.

    Smart List Creation Experience Degraded

    Startede 15. juni 2020 kl. 19.52 UTC · 8h 21m

    IssuesMindre hændelse
    Berørte komponenter
    Smart Lists
    1. 15. juni 2020 kl. 19.52 UTCinvestigating

      Our new Smart Lists creation page is missing welcome messaging and instructions for how to create your Smart List. We are currently investigating this issue.

    2. 16. juni 2020 kl. 00.20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16. juni 2020 kl. 04.12 UTCresolved

      This incident has been resolved.

    Smart List Download Notification Email Delivery Delays

    Startede 15. juni 2020 kl. 18.44 UTC · 0m

    Pending
    Berørte komponenter
    Smart Lists
    1. 15. juni 2020 kl. 18.44 UTCresolved

      This incident has been resolved.

    APIs and intricately.com application are down

    Startede 11. juli 2019 kl. 18.38 UTC · 3m

    OutageKritisk hændelse
    Berørte komponenter
    Enrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 11. juli 2019 kl. 18.38 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 11. juli 2019 kl. 18.41 UTCresolved

      This incident has been resolved.

    Unable to create new Smart Lists

    Startede 5. juli 2019 kl. 16.39 UTC · 26m

    OutageStørre hændelse
    Berørte komponenter
    Smart Lists
    1. 5. juli 2019 kl. 16.39 UTCinvestigating

      We are currently investigating this issue.

    2. 5. juli 2019 kl. 17.04 UTCresolved

      Smart List operation is now back to normal.