Invoca driftsforstyrrelser

1. 29. september 2026 kl. 17.21 UTCinvestigating

   Vi undersøger et problem, der påvirker de planlagte rapporter leverancer til kunder på den nye Insights & Analytics oplevelse. Standard rapportering og manuel dataeksport er fortsat upåvirket.

2. 29. september 2026 kl. 18.20 UTCidentified

   Spørgsmålet er blevet identificeret, og en rettelse vil blive gennemført kl 12: 00 PT. Insights & Analytics vil være nede i cirka 5 minutter under denne opdatering.

3. 29. september 2026 kl. 19.08 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger. Insights & Analytics adgang er tilbage.

4. 29. september 2026 kl. 19.45 UTCresolved

   This incident has been resolved.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. august 2026 kl. 17.50 UTCresolved

   Juli 2026 Invoca Tilgængelighed Metrics Call Routing: 100% Web / API: 99,89%

Automatisk oversat fra den officielle hændelsesopdatering.

1. 12. august 2026 kl. 21.53 UTCidentified

   We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.

2. 12. august 2026 kl. 23.40 UTCresolved

   This issue has been resolved. Smart Alerts emails are now sending as expected.

1. 22. juli 2026 kl. 14.07 UTCresolved

   Juni 2026 Invoca Tilgængelighed Metrics Call Routing: 100% Web / API: 100%

Automatisk oversat fra den officielle hændelsesopdatering.

1. 22. juli 2026 kl. 13.13 UTCinvestigating

   Vi er i øjeblikket ved at undersøge et problem, der påvirker antal swapping og call tildeling på tværs af Invoca platformen. Kunderne kan opleve manglende eller forsinkede tildelingsdata i løbet af denne periode. Vores ingeniørhold arbejder aktivt på at genoprette tjenesten.

2. 22. juli 2026 kl. 13.46 UTCmonitoring

   Vores ingeniørhold har identificeret og løst det underliggende problem. Tjenesterne er blevet genstartet, og antallet af swaping og call attribution er ved at blive genoprettet. Vi overvåger aktivt for at bekræfte fuld bedring

3. 22. juli 2026 kl. 13.57 UTCresolved

   Denne hændelse er blevet løst. Afbrydelsen skyldtes en hardware fejl på en af vores servere, som midlertidigt tog vores Dynamic Number Indsats og call attribution tjenester offline. Vores ingeniør team erstattet den berørte hardware, restaurerede tjenester, og bekræftet fuld inddrivelse Anslagsvindue: 5: 50AM - 6: 37AM PDT

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. juli 2026 kl. 18.33 UTCinvestigating

   Invoca oplever i øjeblikket en forsinkelse i Signalfil behandling (både manuel og automatiseret fil import) begynder 8. juli 2026 på 10: 30 AM PT, med normal service forventes at genoptage mellem 3: 00-6: 00 PM PT i dag. Alle filer indsendt under dette vindue er i kø og vil behandle automatisk uden handling kræves. Alle andre signalrelaterede tjenester fungerer normalt.

2. 8. juli 2026 kl. 22.56 UTCmonitoring

   Signalbehandling af filer er nu blevet genoptaget, og vi overvåger, at alle filer i kø behandles som forventet.

3. 9. juli 2026 kl. 00.52 UTCmonitoring

   Vi fortsætter med at overvåge for yderligere spørgsmål.

4. 9. juli 2026 kl. 00.53 UTCresolved

   Signaluploads behandles med succes.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 19. juni 2026 kl. 11.54 UTCinvestigating

   We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.

2. 19. juni 2026 kl. 12.23 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19. juni 2026 kl. 12.58 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 19. juni 2026 kl. 13.23 UTCresolved

   The incident has been resolved. Reports, dashboards and webhooks are firing as expected.

1. 9. juni 2026 kl. 22.47 UTCresolved

   May 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.98%

1. 26. maj 2026 kl. 18.46 UTCresolved

   From 9:05 AM to 9:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.

1. 8. maj 2026 kl. 18.59 UTCresolved

   April 2026 Invoca Availability Metrics Call Routing: 99.92% Web/API: 99.89%

1. 8. maj 2026 kl. 16.29 UTCmonitoring

   We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.

2. 8. maj 2026 kl. 18.54 UTCmonitoring

   AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.

3. 8. maj 2026 kl. 23.23 UTCmonitoring

   We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary

4. 10. maj 2026 kl. 18.26 UTCresolved

   The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.

1. 13. april 2026 kl. 16.42 UTCresolved

   March 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 7. april 2026 kl. 18.45 UTCidentified

   We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.

2. 7. april 2026 kl. 18.50 UTCresolved

   This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.

1. 6. april 2026 kl. 18.58 UTCinvestigating

   We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.

2. 6. april 2026 kl. 19.48 UTCmonitoring

   Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.

3. 6. april 2026 kl. 20.35 UTCresolved

   Platform latency issue has been resolved.

1. 1. marts 2026 kl. 09.17 UTCresolved

   February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 27. februar 2026 kl. 17.31 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]

2. 27. februar 2026 kl. 17.57 UTCresolved

   The Invoca Support Portal is now fully accessible.

1. 17. februar 2026 kl. 21.32 UTCinvestigating

   We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.

2. 17. februar 2026 kl. 22.21 UTCmonitoring

   We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly

3. 17. februar 2026 kl. 23.19 UTCresolved

   Services continue operate as expected and our reporting backlog has cleared.

1. 2. februar 2026 kl. 15.24 UTCresolved

   January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 29. januar 2026 kl. 16.47 UTCinvestigating

   We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.

2. 29. januar 2026 kl. 17.41 UTCidentified

   While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.

3. 29. januar 2026 kl. 22.20 UTCresolved

   We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.

1. 22. januar 2026 kl. 03.05 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].

2. 22. januar 2026 kl. 15.54 UTCmonitoring

   A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.

3. 22. januar 2026 kl. 15.55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 22. januar 2026 kl. 19.52 UTCresolved

   This incident has been resolved.