38 Ironclad incidents · januar 2026 — official updates, affected components, duration and resolution details.
En hændelse, der påvirker Dropbox Sign, er i øjeblikket i gang. Vi vil levere opdateringer, når de kommer.
The incident with Dropbox Sign has been resolved.
Automatisk oversat fra den officielle hændelsesopdatering.
Brugere med foretrukne sprogindstillinger, der forårsager latency og lang belastning gange, når brugerne skifter deres foretrukne sprog til noget andet end engelsk (US). Vores team arbejder på at gennemføre et fix for at løse problemet.
Vi har løst problemet.
Automatisk oversat fra den officielle hændelsesopdatering.
Ironcoat oplever i øjeblikket et problem med vores e-mail-underprocessor, som kan forårsage forsinkelser eller svigt i at modtage indgående e-mails relateret til meddelelser, workflow aktivitet feed, og e-mail påmindelser.
Vi har identificeret problemet relateret til en af vores e-mail-under- processorer og arbejder på at gennemføre en rettelse.
Vi har løst problemet med vores e-mail Sub- Processor, og du bør nu se indgående e-mails levere.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi har identificeret et problem med Mailgun, som i øjeblikket påvirker Ironplettet Platform. I løbet af denne periode kan der være uventede forsinkelser eller svigt i at sende eller modtage meddelelser e-mails, påmindelse e-mails og signatur e-mails inden for Ironplettet Platform. Så snart dette spørgsmål er løst, vil vi rapportere tilbage.
Vi har taget skridt til at løse e-mail-fejl, og vi fortsætter med at overvåge for yderligere spørgsmål.
Vi har behandlet problemet, der får arbejdsgange til at nå en fejltilstand og arbejder aktivt på at løse arbejdsgange påvirket.
Automatisk oversat fra den officielle hændelsesopdatering.
Ironcoat oplever et problem, hvor kunder, der bor uden for USA, kan opleve latency og lange belastningstider. Vi undersøger aktivt dette spørgsmål og identificerer en beslutning.
Vi har identificeret et problem med vores foretrukne sprogindstillinger, der forårsager latency og lange belastningstider, når brugerne skifter deres foretrukne sprog til noget andet end engelsk. Vores team arbejder på at gennemføre et fix for at løse problemet.
Vores team har indsat en rettelse, og alle brugere kan nu bruge deres foretrukne sprog indstilling uden at opleve latency eller lange belastningstider.
Vores team har indsat en rettelse, og alle brugere kan nu bruge deres foretrukne sprog indstilling uden at opleve latency eller lange belastningstider.
Automatisk oversat fra den officielle hændelsesopdatering.
Brugerne kan opleve lidt længere belastningstider og generel latenstid, når de handler inden for Ironplettet platform. Vores team undersøger dette spørgsmål, som vi mener kan være relateret til en afbrydelse på vores cloud infrastruktur udbyder, og arbejder på at bekræfte den grundlæggende årsag.
Spørgsmålet er helt løst. Vores team identificerede den grundlæggende årsag som en forstyrrelse på vores cloud infrastruktur udbyder, som var årsag til længere belastning gange og generel latency på tværs af Ironplettet platform. Alle systemer fungerer nu som forventet. Tak for din tålmodighed under hele denne hændelse, og vær venlig at række ud, hvis du fortsætter med at opleve nogen problemer.
Automatisk oversat fra den officielle hændelsesopdatering.
Ironplettet er erfaring tekniske spørgsmål i øjeblikket. Vi er klar over, at platformen er utilgængelig, og vi arbejder så hurtigt som muligt på at løse dette problem.
Vi har løst denne hændelse. Vi er helt tilbage online.
Automatisk oversat fra den officielle hændelsesopdatering.
Ironcoat oplevede et teknisk problem med udrulning af vores nye Global Conditions-funktion. Holdet hurtigt deaktiveret funktionen til sikker adresse og re- aktivere funktionen. Vi skriver her, når Global Conditions er genaktiveret.
Vores team arbejder stadig på at omfordele vores Global Conditions-funktion. Vi opdaterer vores statusside, når det er overstået. Alle systemer er fuldt online.
Tak for tålmodigheden. Vi har med succes rullet vores nye Global Conditions-funktion ud på tværs af alle miljøer.
Automatisk oversat fra den officielle hændelsesopdatering.
We are actively investigating this issue an issue with Public Workflows. Currently if someone attempts to submit a Public Workflow they will receive a Form Validation Error.
This issue has been resolved and all Public Workflows can be submitted as intended.
At the moment, Acrobat Services is experiencing technical difficulties which negatively impact's Ironclad's PDF -> DOCX conversion feature. We are monitoring their incident closely and will update our statuspage once Adobe's incident is resolved.
Adobe has resolved their incident. Ironclad's PDF -> DOCX conversion services are fully restored.
Vi sporer et problem med performance på tværs af kunder med intermitterende latency og loading fejl på tværs af produktions- og Demo-miljøer.
We continuing to investigate intermittent performance issues affecting some customers when using Ironclad. Our team is actively investigating the cause and working toward a resolution. We appreciate your patience and will provide another update as more information becomes available.
We are continuing to monitor and investigate the latency issues and will provide updates when available.
We have resolved the intermittent latency and loading failures across all environments
Automatisk oversat fra den officielle hændelsesopdatering.
Vi er ved at undersøge forhøjede fejlrater påvirker Smart Import kontrakt anerkendelse. Vores hold har bekræftet, at dette er forbundet til en OpenAI-hændelse, der er blevet anerkendt af deres hold. Smart Import anmodning behandling er delvist genvundet, men kontrakt type udvinding forbliver deaktiveret, mens vi validerer service stabilitet. Vi er aktivt at overvåge opstrømsservice og vil sende en anden opdatering, når fuld funktionalitet er genoprettet.
Fra kl. 17 er tilgængeligheden af OpenAI-tjenester forbedret, og vi overvåger fortsat.
OpenAI har løst problemet påvirker Smart Import kontrakt anerkendelse. Vi vil fortsætte med at overvåge, men alle påvirket funktionalitet er blevet genoprettet.
Automatisk oversat fra den officielle hændelsesopdatering.
Conversational Search oplever forringet ydeevne. Vi fortsætter med at undersøge.
Søgningen fungerer normalt.
Automatisk oversat fra den officielle hændelsesopdatering.
We are actively investigating an issue affecting entity and counterparty search on workflow launch forms in production. Some customers may see “no matching options” when selecting an entity for their counterparty, which prevents certain workflows from being launched.
We've confirmed that the issue is tied to bad logic underlying how the Entity picker displays options to select. We are working on a fix to address this bad logic and making it available on Production as soon as we can.
We have implemented a fix for the issue affecting entity and counterparty search on workflow launch forms in production. We are seeing recovery and are continuing to monitor closely to confirm stable performance across impacted workflows.
We have resolved the issue affecting entity and counterparty search on workflow launch forms in production. Customers will now be able to search for and select counterparties normally when launching impacted workflows. We will continue to review the incident internally.
We are investigating an issue affecting Clickwrap. Impacted customers may see workflow processing failures or errors during submission. Our team is actively investigating and we will share another update as soon as we have more information.
We have implemented mitigation and are seeing recovery in Clickwrap. We are monitoring the platform closely while additional background services are brought back online. During the incident, impacted customers may have experienced workflow processing failures or errors during submission.
The issue affecting Clickwrap has been mitigated and service has been restored. During the incident, impacted customers may have experienced workflow processing failures or errors during submission. We will continue to review the incident internally to confirm full stability.
We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.
We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.
A code fix to address the syncing issue between Ironclad and Salesforce affecting documents and approvals has been deployed. We are actively monitoring that the fix is performing as expected.
Our engineering team has confirmed that the code fix deployed to address the syncing issue between Ironclad and Salesforce is working as expected. Documents and approvals are now syncing successfully. This incident is resolved.
End users reported that they are unable to access records within Ironclad Repository. We identified the issue and implemented a fix and now all users can view records as intended.
End users reported that they are unable to access records within Ironclad Repository. We identified the issue and implemented a fix and now all users can view records as intended.
A fix has been implemented and the incident has been resolved. API requests are no longer receiving intermittent 502 error responses.
API requests are experiencing intermittent 502 server error responses.
We are investigating an issue affecting some customers in **NA1 production** where **bulk** **document download, dashboard export, and preview actions are failing**. We have identified elevated errors in the document service and are actively working to mitigate the issue. Our current investigation indicates the problem is related to backend database latency impacting dependent document-processing jobs. We will share another update as soon as we have more information.
We've made changes on the backend to address the issues with downloads and exports and are monitoring for any further issues.
We have verified and confirmed that the issue has been resolved
Ironclad is currently experiencing Latency in platform. This may cause issues with updating workflows and records with users seeing an error ("Something is not working").
We have resolved all latency issues in Production.
