50 Jimdo incidents · august 2020 — official updates, affected components, duration and resolution details.
An error started occurring in our CMS Editor around 12:00 CET, causing a partial outage. We have identified the issue and are applying a fix. Thank you for your patience.
A fix has been implemented, and the CMS Editor is accessible again. We're closely monitoring the situation.
The incident has been resolved. All systems are operational. Thank you for your patience.
We are investigating an issue where some changes made to Creator websites are not immediately published. We apologize for the interruption while we are looking to eliminated the cause.
The issue has been resolved. Please refresh the browser window in case the last updates are not yet reflected.
This incident has been resolved.
The CMS for Jimdo Creator websites seems to be unavailable at the moment. We are investigating the cause. Web delivery of published websites should be unaffected.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing availability issues with Jimdo websites and internal systems due to service disruptions at one of our infrastructure providers. This may affect the availability of Jimdo customers' websites and parts of our platform. We’re monitoring the situation closely and will update as soon as our infrastructure provider has resolved the situation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing availability issues with Jimdo websites and internal systems due to ongoing problems with one of our infrastructure providers. This may affect the availability of Jimdo customers' websites and parts of our platform. We’re monitoring the situation closely and will update as soon as our infrastructure provider has resolved the situation.
The issue has been identified and a fix is being implemented.
Our service provider has made changes that have allowed affected systems to recover. They are continuing working on restoring all services.
A fix has been implemented and the incident should now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
All services have been reported as operating normally again.
We're currently facing an issue with webmail access. Our provider is investigating the problem. Email delivery is unaffected, and you can still access your emails through clients like Outlook, Apple Mail, or others. We will provide updates as soon as possible.
Our email hoster has resolved the issue.
This incident has been resolved.
We are currently experiencing an issue with our legacy website builder (Creator) where some customers might encounter problems when trying to upgrade to a new paid plan or upgrade an existing paid plan. Our team is actively working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing a disruption affecting a subset of customer email accounts due to an issue with a third-party provider. Our team is closely monitoring the situation.
This incident has been resolved.
PayPal is experiencing some issues with their payment platform which might cause errors while purchasing via PayPal, more info here: https://www.paypal-status.com/incident/production
This incident has been resolved.
We are investigating an issue blocking users from creating new websites in the Creator tool. The Jimdo Website Builder (Dolphin) is not affected.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
The incident is still under investigation. The error occurs intermittently. If you are affected, please try again after a few minutes.
The issue has been mitigated. We're continuing to monitor the systems and optimize stability.
This incident has been resolved.
Jimdo users are currently unable to access their dashboards, so that editing websites is not possible. Our engineering teams are investigating the issue and working on a fix.
A fix was implemented and we are now closely monitoring the systems.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating an issue with Creator websites not loading, returning a "bad gateway" error message.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The incident has been mitigated. All websites should be available again. We're closing monitoring the systems to ensure stable functionality.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing an issue with the redirection of our local domains (e.g., jimdo.de, jimdo.es, jimdo.it) to their respective Jimdo sites. Our team is actively working on a fix. In the meantime, please access our services via jimdo.com.
The issues has been resolved, all Jimdo domains should resolver properly again. NB: No user websites were affected.
We are currently investigating an issue where domain settings for a portion of our customers appear to have been reset. As a result, customers who use their Jimdo domain with external email providers may experience disruptions, such as being unable to send or receive emails through their domain-based email addresses. If your domain is affected, manually restoring the email settings should resolve this presently while our engineers are working on a global solution.
Our engineers have implemented a fix for the issue. It will take a couple of hours to roll out. In the meanwhile, manually restoring the settings will still work.
The error has been resolved. All missing records should be restored. If you need any assistance, please reach out to our support team
The websites connecting through static IPs aren't accessible. We're investigating the issue and have escalated it to our third-party provider. Thank you for your patience.
The incident is mitigated, and the websites are accessible. We're monitoring the services.
The incident is resolved. All systems are operational.
On opening the CMS some users are seeing a Cloudflare error. Our engineering team are working on fixing the issue. Thank you for your patience!
The issue has been resolved. Website editing should work again as expected.
We're currently facing an issue with webmail access. Our provider is investigating the problem. Email delivery is unaffected, and you can still access your emails through clients like Outlook, Apple Mail, or others. We will provide updates as soon as possible.
This incident has been resolved.
We're currently facing an issue with webmail access. Our provider is investigating the problem. Email delivery is unaffected, and you can still access your emails through clients like Outlook, Apple Mail, or others. We will provide updates as soon as possible.
We are continuing to investigate this issue.
This incident has been resolved.
We have identified an issue with our Edit Mode that causes the Menu to not appear. Our technicians are working on it currently and we hope to have this resolved as quickly as possible.
This incident has been resolved.
We're currently facing an issue with webmail access. Our provider is investigating the problem. Email delivery is unaffected, and you can still access your emails through clients like Outlook, Apple Mail, or others. We will provide updates as soon as possible.
This incident has been resolved.