Kajeet driftsforstyrrelser

1. 7. oktober 2026 kl. 16.55 UTCinvestigating

   Nogle kunder, der bruger T- Mobile tjenester, kan i øjeblikket opleve konnektivitet problemer. Kajeet er klar over problemet og arbejder aktivt på at identificere årsagen og genoprette normal service. Vi vil give yderligere opdateringer, efterhånden som flere oplysninger bliver tilgængelige.

2. 7. oktober 2026 kl. 17.26 UTCresolved

   De forbindelsesproblemer, der påvirker nogle T-Mobile brugere er blevet løst, og tjenester fungerer normalt på dette tidspunkt. Kajeet vil fortsat overvåge miljøet for eventuelle yderligere spørgsmål. Vi sætter pris på din tålmodighed, mens dette blev behandlet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 25. september 2026 kl. 20.08 UTCinvestigating

   Vi undersøger i øjeblikket dette spørgsmål.

2. 25. september 2026 kl. 21.15 UTCinvestigating

   Vi fortsætter med at undersøge intermitterende forbindelse påvirker en delmængde af enheder på tværs af flere bærere. Tekniske hold forbliver i funktion og tester berørte enheder for at bestemme årsagen.

3. 25. september 2026 kl. 23.53 UTCidentified

   Vi undersøger intermitterende forbindelser, der påvirker en delmængde af enheder. Trafik er blevet omdirigeret fra en påvirket netværksudbyder, hvor det er muligt, men nogle enheder kan fortsætte med at opleve forringet forbindelse, mens udbyderen undersøgelsen fortsætter.

4. 27. september 2026 kl. 16.01 UTCidentified

   Serviceforholdene er forbedret betydeligt efter netafbødning. Alle kundesupport billetter forbundet med denne hændelse er blevet lukket, og ingen nye relaterede billetter er blevet rapporteret. Et begrænset antal netundernet er stadig potentielt påvirket. Disse undernet understøtter et lille antal kunder, og vi fortsætter med at overvåge for yderligere service indvirkning, mens vores netværksudbyder arbejder på at løse det resterende problem.

5. 28. september 2026 kl. 17.44 UTCresolved

   Forbindelsen blev genoprettet kl. 17.42 den 27. september efter afslutningen af den planlagte vedligeholdelse af datacentret. Alle rapporterede kundeproblemer er blevet løst, og der er ikke rapporteret om nye relaterede problemer. Det underliggende problem med netværksleverandøren undersøges fortsat, men påvirker ikke længere kundeservice. Tak for din tålmodighed, mens vi arbejdede for at genoprette tjenesten. Hvis du fortsætter med at opleve problemer, bedes du indsende en støtteanmodning eller kontakte Kajeet Support på support @ kajeet.com eller 877- 352- 5338.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. september 2026 kl. 20.21 UTCinvestigating

   Kunder rapporterer, at Rogers forbindelse har været nede siden ca. 1: 30 AM CT. Per Greg Fulton, der var routingrelaterede problemer med Rogers under ændringer udført i aftes. Det ser ud til Rogers har foretaget en yderligere ændring efter CHG-6087, der forstyrrede vores netværksforbindelse. Fra et CustOps perspektiv, enhederne synes at være online og med succes tilsluttet til carrier-netværket. Vi ser også nogle trafikpas periodisk, hvilket tyder på, at problemet er sandsynligt ud over enheden eller bærer registreringslag. Dette skal eskaleres til Rogers support team til yderligere undersøgelse af netværk og routing sti.

2. 8. september 2026 kl. 21.54 UTCresolved

   Forbindelsen er blevet genoprettet til alle berørte kundelinjer. Vi vil fortsat overvåge tjenestestabiliteten. Tak for din tålmodighed, mens vi arbejdede for at genoprette tjenesten. Hvis du fortsætter med at opleve problemer med at indsende en støtteanmodning, bedes du kontakte Kajeet Support på support @ kajeet.com eller 877- 352- 5338.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 21. august 2026 kl. 20.47 UTCinvestigating

   Vi undersøger et problem, der påvirker en delmængde af T-Mobile linjer, som kan resultere i tab af service. Vi arbejder sammen med luftfartsselskabet for at bekræfte omfanget og genoprette de berørte linjer.

2. 21. august 2026 kl. 21.22 UTCresolved

   Vi har identificeret et problem, der påvirker en delmængde af T-Mobile linjer. Genaktivering er afsluttet, og vi arbejder med bæreren på rodårsagen. Tak for din tålmodighed, mens vi arbejdede for at genoprette tjenesten. Hvis du fortsætter med at opleve problemer med at indsende en støtteanmodning, bedes du kontakte Kajeet Support på support @ kajeet.com eller 877- 352- 5338.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 13. august 2026 kl. 20.48 UTCinvestigating

   We are investigating an issue affecting Verizon Wireless device activations. Activation attempts may fail while we work with the carrier to determine scope and restore service.

2. 13. august 2026 kl. 22.45 UTCresolved

   Resolved: Verizon Wireless device activations are completing successfully. We will continue working with Verizon to review the incident and monitor service. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 6. august 2026 kl. 21.44 UTCinvestigating

   Verizon Wireless (VZW) is reporting issues with provisioning transactions which may result in processing delays. Our team is actively monitoring the situation and working with the appropriate parties to restore normal processing as quickly as possible. We will continue to provide updates as more information becomes available.

2. 6. august 2026 kl. 22.05 UTCresolved

   Verizon Wireless provisioning transactions are processing normally again. Some earlier transactions may remain delayed while outstanding callbacks complete. Kajeet will continue monitoring the remaining transaction backlog. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 31. juli 2026 kl. 15.50 UTCresolved

   Vi identificerede et problem, der påvirker AT & T Enterprise dataforbindelse for nogle kunder. Der blev lavet en routing konfiguration for at løse problemet, service er blevet genoprettet, og hold er overvågning for stabilitet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 20. juli 2026 kl. 14.13 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

2. 20. juli 2026 kl. 14.14 UTCinvestigating

   Vi oplever i øjeblikket et problem med at indsende støttesager gennem Sentinel Portal. Hvis du skal rapportere et problem, bedes du enten: E-mail support @ kajeet.com Opkald 877- 352- 5338 Vi beklager ulejligheden og værdsætter Deres tålmodighed, mens vi arbejder på at løse dette problem.

3. 20. juli 2026 kl. 18.07 UTCresolved

   Det spørgsmål, der vedrører støttesag indlæg gennem Sentinel Portal er blevet løst. Kunderne kan nu indsende støttesager via portalen som normalt. Tak for din tålmodighed, mens vi arbejdede for at genoprette tjenesten. Hvis du fortsætter med at opleve problemer med at indsende en støtteanmodning, bedes du kontakte Kajeet Support på support @ kajeet.com eller 877- 352- 5338.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 15. juli 2026 kl. 10.52 UTCinvestigating

   Vi undersøger et problem, der påvirker Sentinel, herunder Sentinel App adgang og relateret behandling. Holdene arbejder aktivt på problemer med databasens ydeevne og vil give endnu en opdatering, når virkningen og afbødningen er bekræftet.

2. 15. juli 2026 kl. 12.28 UTCresolved

   Sentinel service ydeevne er vendt tilbage til normal efter den interne ThouandEyes overvågning transaktion test Sentinel UI login blev stoppet på omkring 07: 53 EDT. Vi overvåger fortsat stabiliteten. Hvis du oplever yderligere tekniske vanskeligheder, bedes du kontakte vores kundesupport team på support @ kajeet.com, online på Support. Kajeet.com, eller ring 1 (877) 352- 5338 at tale med nogen med det samme.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 29. juni 2026 kl. 16.14 UTCinvestigating

   We are investigating an issue affecting Sentinel report generation. Some reports may remain pending or take longer than expected to create. Engineering is actively investigating. We apologize for any inconvenience this may be causing.

2. 29. juni 2026 kl. 17.27 UTCinvestigating

   We continue to investigate delayed Sentinel report generation. The usage reports server has been restarted to clear stuck Jasper jobs, but validation is still in progress and reports are not yet confirmed as fully processing.

3. 29. juni 2026 kl. 20.03 UTCinvestigating

   We continue to investigate delayed Sentinel usage report generation. A previously pending test report has now completed, but Engineering is still validating whether report processing is stable and fully restored. We apologize for any inconvenience this may be causing.

4. 29. juni 2026 kl. 20.50 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25. juni 2026 kl. 17.42 UTCinvestigating

   Some customers may be experiencing issues loading Insights Dashboard data. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 25. juni 2026 kl. 19.01 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 11. juni 2026 kl. 13.46 UTCinvestigating

   We are investigating reports of Direct Access connectivity issues affecting multiple customers. Network teams are engaged and reviewing VPN/BGP status and traffic flow; the next update time has not yet been confirmed.

2. 11. juni 2026 kl. 17.29 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 8. juni 2026 kl. 19.14 UTCinvestigating

   We experienced an issue that may have resulted in a temporary service interruption for a subset of customers. Our engineering teams have identified the cause and implemented mitigation steps. We are now seeing impacted devices begin to come back online, and service restoration is progressing. While recovery is underway, we are continuing active work to fully resolve the remaining impact and ensure all devices return to normal operation. We will continue to monitor the environment closely until full stability is confirmed. We apologize for the disruption and appreciate your continued patience.

2. 8. juni 2026 kl. 19.31 UTCinvestigating

   We are continuing to investigate this issue.

3. 8. juni 2026 kl. 19.34 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4. juni 2026 kl. 15.57 UTCinvestigating

   We are currently experiencing an issue that is affecting Device Settings for certain devices. We apologize for any inconvenience this may cause. If you require immediate configuration changes, please submit a support ticket and our team will assist you as quickly as possible.

2. 5. juni 2026 kl. 16.42 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 10. marts 2026 kl. 00.39 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 10. marts 2026 kl. 13.18 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 3. marts 2026 kl. 16.25 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 3. marts 2026 kl. 17.15 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25. februar 2026 kl. 20.57 UTCinvestigating

   As of 2:30 PM ET this afternoon, some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 25. februar 2026 kl. 21.15 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 17. februar 2026 kl. 18.02 UTCinvestigating

   Some customer may be experiencing issues exporting worksheets from Sentinel Insights. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 17. februar 2026 kl. 22.12 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4. februar 2026 kl. 14.08 UTCinvestigating

   We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels: Submit a case via Sentinel Email us at [email protected] Visit kajeet.com and use the chat feature We appreciate your patience and will provide updates as more information becomes available.

2. 4. februar 2026 kl. 17.59 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2. februar 2026 kl. 15.17 UTCresolved

   Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026. Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause. We apologize for any inconvenience this may have caused and appreciate your patience.