Klarna driftsforstyrrelser

1. 29. juli 2026 kl. 17.58 UTCinvestigating

   Vi oplever i øjeblikket problemer med Merchant Onboarding gennem Integration Guides App i Merchant Portal i alle regioner. Vi arbejder på at genoprette tjenesten så hurtigt som muligt. Tak for din tålmodighed.

2. 29. juli 2026 kl. 19.29 UTCinvestigating

   Vi undersøger stadig spørgsmålet. Tak for din tålmodighed.

3. 29. juli 2026 kl. 20.56 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

4. 29. juli 2026 kl. 22.01 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

5. 29. juli 2026 kl. 22.20 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 24. juli 2026 kl. 08.07 UTCinvestigating

   Nogle kunder på iOS (Safari / Chrome) kan være ude af stand til at afslutte Klarna udtjekning i popup tilstand efter login. Android og desktop checkout er ikke påvirket. Årsag: tredjeparts browser ændring. Vi arbejder på at genoprette tjenesterne så hurtigt som muligt. Tak for din tålmodighed.

2. 24. juli 2026 kl. 08.40 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 27. juli 2026 kl. 14.20 UTCmonitoring

   Overvågningsperioden viser forbedringer, men holdene fortsætter med at arbejde på fuld genopretning og fortsætter med at overvåge.

4. 31. juli 2026 kl. 13.40 UTCmonitoring

   Overvågningsperioden er fortsat forbedret fra tidligere lempelser. Holdene er aktivt at implementere yderligere rettelser og gradvist muliggøre forbedringer for de berørte købmænd, mens de fortsætter med at arbejde på fuld genopretning og overvåge virkningen.

5. 4. august 2026 kl. 11.50 UTCmonitoring

   Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base.

6. 7. august 2026 kl. 13.40 UTCmonitoring

   Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 1. juni 2026 kl. 09.47 UTCinvestigating

   We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

2. 1. juni 2026 kl. 11.21 UTCinvestigating

   We are continuing to investigate this issue.

3. 1. juni 2026 kl. 11.48 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1. juni 2026 kl. 12.22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 1. juni 2026 kl. 12.58 UTCresolved

   This incident has been resolved, and Customer Service operations have been fully restored across all regions.

1. 8. maj 2026 kl. 01.28 UTCinvestigating

   We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

2. 8. maj 2026 kl. 01.44 UTCidentified

   We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

3. 8. maj 2026 kl. 02.48 UTCidentified

   We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

4. 8. maj 2026 kl. 04.06 UTCmonitoring

   We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

5. 8. maj 2026 kl. 05.02 UTCmonitoring

   We are seeing recovery on additional services, we are still monitoring the issue closely.

6. 8. maj 2026 kl. 06.52 UTCmonitoring

   We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

7. 8. maj 2026 kl. 10.23 UTCmonitoring

   Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.

8. 8. maj 2026 kl. 12.05 UTCresolved

   This incident has been resolved.

1. 7. maj 2026 kl. 08.14 UTCinvestigating

   We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

2. 7. maj 2026 kl. 13.59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7. maj 2026 kl. 13.59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7. maj 2026 kl. 16.44 UTCresolved

   This incident has been resolved.

1. 30. april 2026 kl. 12.07 UTCinvestigating

   We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 30. april 2026 kl. 12.27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30. april 2026 kl. 12.27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30. april 2026 kl. 12.44 UTCresolved

   This incident has been resolved.

1. 26. april 2026 kl. 12.12 UTCinvestigating

   We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

2. 26. april 2026 kl. 12.55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26. april 2026 kl. 12.55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26. april 2026 kl. 12.56 UTCresolved

   This incident has been resolved.

1. 18. april 2026 kl. 03.32 UTCinvestigating

   We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

2. 18. april 2026 kl. 05.41 UTCresolved

   This incident has been resolved.

1. 17. april 2026 kl. 11.50 UTCinvestigating

   We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17. april 2026 kl. 12.38 UTCresolved

   This incident has been resolved.

1. 9. april 2026 kl. 08.37 UTCinvestigating

   We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

2. 9. april 2026 kl. 09.19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9. april 2026 kl. 11.57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10. april 2026 kl. 09.43 UTCresolved

   All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

1. 30. marts 2026 kl. 08.59 UTCinvestigating

   Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

2. 30. marts 2026 kl. 09.22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30. marts 2026 kl. 09.50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30. marts 2026 kl. 09.50 UTCresolved

   This incident has been resolved.

1. 25. marts 2026 kl. 11.10 UTCinvestigating

   We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

2. 25. marts 2026 kl. 11.41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25. marts 2026 kl. 11.42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25. marts 2026 kl. 11.56 UTCresolved

   This incident has been resolved.

1. 22. marts 2026 kl. 11.03 UTCinvestigating

   We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22. marts 2026 kl. 12.21 UTCresolved

   Issue has been resolved.

1. 22. marts 2026 kl. 03.26 UTCinvestigating

   We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22. marts 2026 kl. 05.15 UTCresolved

   This incident has been resolved.

1. 17. marts 2026 kl. 12.24 UTCinvestigating

   We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17. marts 2026 kl. 17.24 UTCresolved

   This incident has been resolved.

1. 11. marts 2026 kl. 16.18 UTCinvestigating

   A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information becomes available.

2. 11. marts 2026 kl. 18.19 UTCresolved

   This incident has been resolved.

1. 10. marts 2026 kl. 17.33 UTCinvestigating

   We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10. marts 2026 kl. 19.47 UTCresolved

   This incident has been resolved.

1. 9. marts 2026 kl. 23.45 UTCinvestigating

   We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10. marts 2026 kl. 00.12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10. marts 2026 kl. 00.44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10. marts 2026 kl. 00.55 UTCresolved

   This incident has been resolved.

1. 4. marts 2026 kl. 12.54 UTCinvestigating

   We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. 4. marts 2026 kl. 13.45 UTCresolved

   This incident has been resolved.

1. 17. februar 2026 kl. 02.01 UTCinvestigating

   We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

2. 17. februar 2026 kl. 02.04 UTCidentified

   Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

3. 17. februar 2026 kl. 04.04 UTCresolved

   This incident has been resolved.