Kontentai driftsforstyrrelser

1. 20. oktober 2026 kl. 14.56 UTCidentified

   Vi har identificeret et problem, hvor eventuelle anmodninger ved hjælp af "* .krigothoud.com" domæne mønster mislykkes på grund af en DNS- relateret problem. Dette omfatter levering API, Management API, og andre anmodninger i selve programmet. Vores udviklere er i øjeblikket i færd med at løse dette, men i mellemtiden kan anmodninger ændres til at bruge "kontent.ai" domænet i stedet.

2. 20. oktober 2026 kl. 16.49 UTCmonitoring

   Den relevante DNS-ændring for "kletiocloud.com" er nu blevet vendt tilbage, og vi overvåger resultaterne. For dem, der bruger en lokal DNS resolver, kan ændringen tage op til 48 timer at formere, medmindre cachen skylles manuelt. Kun forældede domæner blev påvirket af dette problem, og alle SDK versioner udgivet siden udgangen af 2019 var upåvirket.

3. 20. oktober 2026 kl. 18.48 UTCresolved

   Mellem 13: 30 UTC og 16: 06 UTC, anmodninger ved hjælp af den forældet "* .krigothoud.com" domæne mønster mislykkedes på grund af en ændring til domænet i domænenavnet registrator. Ændringen blev vendt tilbage omkring 16: 06 UTC, og baseret på vores udviklere overvågning af logs og verifikation af domænet i domænenavnet registrator, problemet synes at være løst. Der er ikke observeret eller rapporteret andre problemer.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 24. september 2026 kl. 06.48 UTCinvestigating

   Vi oplever i øjeblikket en delvis funktionsforringelse i applikationen. Nogle brugere kan støde på problemer, når du gemmer indhold elementer. Vores team undersøger aktivt årsagen og arbejder på at genoprette normal service så hurtigt som muligt. Vi undskylder ulejligheden og vil give yderligere opdateringer, så snart mere information bliver tilgængelig.

2. 24. september 2026 kl. 07.20 UTCmonitoring

   Vi har identificeret den grundlæggende årsag til problemet påvirker indhold element gemme operationer og har gennemført korrigerende foranstaltninger. Spørgsmålet var begrænset til projekter i vores EU datacenter og specifikt berørte indholdselementer, der indeholder tekst eller rige tekstelementer med regex valideringsregler. Service er blevet genoprettet, og gemme operationer fungerer normalt. Vores team følger aktivt situationen for at sikre fortsat stabilitet. Vi undskylder ulejligheden og værdsætter din tålmodighed.

3. 24. september 2026 kl. 07.28 UTCresolved

   Vi har løst problemet påvirker indhold element gemme operationer. Virkningen var begrænset til en delmængde af projekter, der var hostet i vores EU datacenter og påvirkede indholdselementer, der indeholder tekst eller rige tekstelementer med regex validering. Løsningen er blevet gennemført med succes, og vi har modtaget bekræftelse fra berørte kunder, der sparer operationer fungerer som forventet. Vi vil fortsat overvåge platformen, men hændelsen betragtes nu som løst. Vi undskylder ulejligheden og takker dig for din tålmodighed.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. september 2026 kl. 12.47 UTCinvestigating

   Vi undersøger i øjeblikket et problem, der påvirker vores GraphQL service. Vores ingeniørhold arbejder aktivt på at identificere årsagen og genoprette fuld funktionalitet så hurtigt som muligt. Bemærk, at både Levering API og Management API forbliver fuldt operationelle og er upåvirket af dette problem. Vi forstår den virkning, dette kan have, og oprigtigt undskylde for ulejligheden. Vi vil give yderligere opdateringer, så snart mere information bliver tilgængelig. Tak for Deres tålmodighed og forståelse. I tilfælde af spørgsmål, tøv ikke med at kontakte vores support team via chat eller på support @ kontent.ai

2. 16. september 2026 kl. 12.52 UTCmonitoring

   Vi har identificeret den grundlæggende årsag til problemet, der påvirker vores GraphQL service og har gennemført afbødende foranstaltninger til at genoprette service funktionalitet. På nuværende tidspunkt fungerer GraphQL-tjenesten som forventet, og vores team overvåger aktivt situationen for at sikre stabilitet og bekræfter, at problemet er løst fuldt ud. I hele dette, levering API og Management API forblev fuldt operationelle og var ikke påvirket. Vi undskylder oprigtigt for eventuelle ulemper denne afbrydelse kan have forårsaget og værdsætter din tålmodighed, mens vi arbejdede for at løse problemet. Vi vil fortsat overvåge nøje og om nødvendigt fremlægge yderligere opdateringer.

3. 16. september 2026 kl. 13.18 UTCresolved

   Spørgsmålet om vores GraphQL service er blevet løst. Efter at have identificeret den grundlæggende årsag, vi gennemført korrigerende foranstaltninger og nøje overvåget tjenesten for at bekræfte stabilitet. GraphQL funktionalitet er blevet fuldt restaureret, og vi har ikke observeret nogen yderligere spørgsmål. Under denne hændelse, levering API og Management API forblev fuldt operationelle og var ikke påvirket. Vi undskylder oprigtigt for eventuelle ulemper denne afbrydelse kan have forårsaget og værdsætter din tålmodighed og forståelse, mens vi arbejdede for at løse problemet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 30. juli 2026 kl. 11.54 UTCresolved

   Vi oplevede forringelser forårsaget af misbrug af manglende validering, der overbelastede vores godkendelsessystem. Som et resultat, nogle kunder stødte på problemer adgang til ansøgningen i omkring en time. Bemærk venligst, at kun adgang til app.kontent.ai blev påvirket. API tilgængelighed og ydeevne forblev upåvirket under hele hændelsen. Virkningen opstod primært under to forskellige pigge, der varede omkring 5 minutter og 20 minutter. Vores team har identificeret årsagen, mindsket den umiddelbare virkning, og er ved at gennemføre yderligere sikkerhedsforanstaltninger for at forhindre lignende hændelser i at forekomme i fremtiden.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 26. juni 2026 kl. 07.09 UTCinvestigating

   We are currently experiencing issues with user logins to the application. Our development team is actively investigating the problem, and resolving it is our top priority. We apologize for the inconvenience. We will provide updates as soon as more information becomes available. No APIs are affected. Do not hesitate to contact us at support chat with any questions.

2. 26. juni 2026 kl. 07.23 UTCmonitoring

   Login functionality has been restored, and we are seeing normal service behavior. The issue stemmed from our authentication provider (Auth0) and has since been resolved. We will continue monitoring to confirm stability.

3. 26. juni 2026 kl. 10.18 UTCresolved

   The service has recovered from the issue, and this incident is now resolved.

1. 24. juni 2026 kl. 20.44 UTCinvestigating

   Changes to content may not be propagating to the Delivery API and Delivery Preview API in the AUEAST data center. Because of this, webhook notifications also may not be sent as expected.

2. 24. juni 2026 kl. 21.30 UTCmonitoring

   Our developers are still investigating the root cause, but they have implemented a fix, and changes seem to be propagating successfully to the Delivery API. Webhook notifications also seem to be sending successfully.

3. 25. juni 2026 kl. 09.25 UTCresolved

   The incident has been resolved. All affected services, including the Delivery API and webhook notifications, have fully recovered and are operating as expected.

1. 15. april 2026 kl. 12.16 UTCinvestigating

   We are currently experiencing a partial outage affecting the Delivery API and Preview Delivery API. The issue impacts only a subset of content items, which may result in inconsistent behavior for some requests. This is our top priority, and our development team is actively investigating and working on a resolution. If you have any questions or need assistance, please contact our support team via chat.

2. 15. april 2026 kl. 12.23 UTCidentified

   Update: The issue occurs only for requests that include the excludeElements parameter. Requests that do not use this parameter should function normally. Our developers are working on a fix to mitigate the issue, which is expected to be released soon. Our development team has identified the root cause of the partial outage and is currently working on a fix. Content items that were modified after approximately 9:25 AM (CET) today may be affected. This issue remains our top priority. If you have any questions or need assistance, please contact our support team via chat.

3. 15. april 2026 kl. 13.46 UTCmonitoring

   A fix has been implemented and deployed. We are monitoring the results.

4. 15. april 2026 kl. 15.27 UTCresolved

   We can now confirm that this issue has been resolved. All components are operational and functioning properly.

5. 17. april 2026 kl. 14.45 UTCpostmortem

   # Incident summary – Deliver API excludeElements error \(2026-04-15\) ## Summary On 2026-04-15, a change introduced an incompatibility in our content processing that caused some Deliver API requests using the excludeElements query parameter to fail. Specifically, in certain cases an item could be returned without an expected field, and the excludeElements processing path did not handle that scenario. This resulted in an internal error and a 500 response. ## Impact to Customers Customer requests to the Deliver API that included the excludeElements query parameter could intermittently receive HTTP 500 responses during the incident window. The issue affected a limited subset of traffic \(only requests meeting specific conditions were impacted\). The failures occurred only when all of the following were true: * The requested variant \(or one of its dependencies\) had been updated after the deployment. * The request was served uncached \(or required a fresh origin fetch\). * The request included the excludeElements query parameter. ## Resolution ### Timeline \(CEST\): * 08:58 – Deployment completed. * 13:33 – Customer reported errors through Support; we started triage. * 13:37 – Engineering investigation started. * 14:17 – Root cause identified and fix prepared. * 15:32 – Fix deployed. * 16:00 – Service monitored; error rates returned to normal. ### Detection We became aware of the incident after a customer reported the issue via Support. We then confirmed elevated error rates on the affected request path and engaged engineering to investigate and mitigate. ### Guidance During the incident window, retrying the request could succeed depending on whether a fresh fetch was required. If errors were persistent for a specific call, temporarily removing excludeElements would avoid the affected code path \(with the tradeoff of a larger response\). No data loss occurred; this was a request-processing error only. ### Preventive actions * Add end-to-end test coverage for excludeElements, including missing-field scenarios. * Improve automated detection and alerting specifically for elevated 5xx rates on Deliver API request paths. * Add additional safeguards in the API code to handle missing/optional fields defensively. ### Duration Incident window: approximately 08:58–15:32 CEST

1. 18. februar 2026 kl. 10.17 UTCidentified

   A recent Chrome update (version 145) introduced an issue that may lead to occasional CORS errors and HTTP 425 responses when making Delivery API calls. Our CDN provider and the Chromium team are already investigating the root cause. In the meantime, a simple workaround is to update your front‑end to perform a dummy Delivery API request in the background, ignore its errors, and wait briefly before sending further Delivery API requests. Thanks to this, all the other calls should not be affected. Please note that this does not affect users who are using the latest version of our SDK or have a properly implemented retry policy in their codebase. If you have any questions, feel free to contact our Technical Support Team via chat.

2. 18. februar 2026 kl. 10.25 UTCidentified

   We are continuing to work on a fix for this issue.

3. 19. februar 2026 kl. 12.58 UTCmonitoring

   A workaround has been implemented on our side. The Chromium team is currently testing their fix together with our CDN provider. We are monitoring the situation, and everything should remain fully operational even before their fix is officially released, as our workaround already addresses it.

4. 23. februar 2026 kl. 11.43 UTCresolved

   Following the update implemented by our developers, CORS and HTTP 425 errors no longer occur. After monitoring, we can confirm that the issue is now resolved.

1. 16. februar 2026 kl. 11.13 UTCidentified

   There is currently a delay in the appearance of assets when accessing an asset's preview URL due to our preview storage being overloaded in the U.S. data center. Accessing the published version of an asset still functions as expected.

2. 17. februar 2026 kl. 20.12 UTCresolved

   Our development team has implemented a fix, and accessing an asset via its preview URL after upload is functioning as expected, with minimal delay in processing.

1. 13. februar 2026 kl. 17.11 UTCidentified

   There is currently a delay in the appearance of assets when accessing an asset's preview URL due to our preview storage being overloaded in the U.S. data center. Accessing the published version of an asset still functions as expected.

2. 15. februar 2026 kl. 23.12 UTCresolved

   Delays accessing assets by preview URL have resolved. Accessing both published and preview versions of assets is functioning normally.

1. 22. januar 2026 kl. 16.32 UTCinvestigating

   We are experiencing a problem in which the Fastly API isn't purging outdated content in the US and EU regions. We are currently investigating the issue and will provide updates as soon as possible.

2. 22. januar 2026 kl. 17.16 UTCidentified

   The problem has been identified as a bug in a recent update. We are working to fix this currently.

3. 22. januar 2026 kl. 19.25 UTCresolved

   This incident has been resolved. Ultimately, the issue stemmed from an error that prevented entities from being deleted in a given database table. All of the failed deletions were manually cleared, and now cache purging works as intended. We will continue to investigate how this occurred, but the Delivery API shouldn't be returning stale content at this point.

1. 9. januar 2026 kl. 20.11 UTCmonitoring

   Our integrated chat tool is currently experiencing a full outage: https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W If you're in need of technical support, please reach out to our Support team using the following email: [email protected].

2. 9. januar 2026 kl. 20.59 UTCmonitoring

   Intercom has implemented a fix, and our integrated chat tool is now only experiencing degraded performance: https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W

3. 9. januar 2026 kl. 21.22 UTCmonitoring

   Our integrated chat tool, Intercom, reports a full recovery of services as of 4:18pm EST. Full functionality of the support chat function is now fully restored. https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W#updates

4. 9. januar 2026 kl. 21.23 UTCresolved

   This incident has been resolved.

5. 9. januar 2026 kl. 21.24 UTCpostmortem

   # **Intercom Outage** There was an interval of time \(approximately from 3:00pm - 4:25pm EST\) in which customers were unable to reach the [Kontent.ai](http://Kontent.ai) Support team via chat due to an issue with our third party chat integration Intercom. Intercom’s RCA regarding the issue will be available soon at the following: [Intercom is down - US Hosting Status](https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W#updates). Customers were still able to contact the Support Team via email. The Support team monitored the shared inbox for any incoming issues, promptly updated the [Kontent.ai](http://Kontent.ai) status page to ensure customers were aware of the issue, and monitored Intercom’s status to make sure that any updates were promptly communicated to customers via our status page.

1. 20. oktober 2025 kl. 18.14 UTCidentified

   Our Learn portal is currently experiencing slower loading times. Our development team has identified the root cause and is actively working on a fix.

2. 20. oktober 2025 kl. 18.20 UTCresolved

   Our development team has implemented the fix, and the Learn portal is fully operational.

1. 20. oktober 2025 kl. 16.18 UTCmonitoring

   Our integrated chat tool experiences problems occasionally -> https://www.intercomstatus.com/us-hosting/incidents/01K806QKYFHM9TEA167TNMT12F If you can't contact our technical support via the in-app chat, please send it to [email protected].

2. 20. oktober 2025 kl. 22.00 UTCresolved

   The issues with our integrated chat tool have been resolved, and it is now functioning as expected -> https://www.intercomstatus.com/us-hosting/incidents/01K806QKYFHM9TEA167TNMT12F

1. 14. oktober 2025 kl. 12.40 UTCinvestigating

   The UI of Kontent.ai doesn't load properly due to internal api and Management API problems. We are investigating the issue at the moment. All other public APIs (Delivery API, Preview API, GraphQL, Subscription API) work properly.

2. 14. oktober 2025 kl. 12.58 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. oktober 2025 kl. 13.15 UTCidentified

   We have identified the issue, and currently we are restoring our server to its working state.

4. 14. oktober 2025 kl. 13.18 UTCmonitoring

   The server was restored, and everything seems to be up and working as usual. We keep monitoring all the services for any issues.

5. 14. oktober 2025 kl. 14.00 UTCresolved

   The incident has been fully resolved. All services are now operational.

1. 25. september 2025 kl. 20.57 UTCinvestigating

   We are currently investigating this issue.

2. 25. september 2025 kl. 21.16 UTCinvestigating

   We are continuing to investigate this issue.

3. 25. september 2025 kl. 21.27 UTCidentified

   Our developers have identified the root cause as a network issue within Microsoft Azure, and they are cooperating with Microsoft Azure to resolve the issue.

4. 25. september 2025 kl. 22.35 UTCmonitoring

   All services seem to be functioning normally. We are continuing to monitor performance.

5. 26. september 2025 kl. 08.44 UTCresolved

   This incident has been resolved.

1. 22. august 2025 kl. 11.44 UTCinvestigating

   We have identified an outage of GraphQL in the US East region (both Live and Preview), which started around 11:25 AM UTC. Our team is actively investigating the issue.

2. 22. august 2025 kl. 12.01 UTCidentified

   Our team has identified the issue: the recent release caused a problem with production and staging settings. We are working to fix it.

3. 22. august 2025 kl. 12.30 UTCidentified

   GraphQL is now functional. More app services were affected, but the GraphQL-related ones should be fine already. We are continuing to work on a fix for the remaining issues.

4. 22. august 2025 kl. 12.53 UTCresolved

   The incident has been fully resolved. All services and components are now operational.

1. 15. april 2025 kl. 14.29 UTCidentified

   We have identified an issue where the Delivery API, Delivery Preview API, and Delivery GraphQL API are currently returning outdated content. Our development team will be releasing a fix soon.

2. 15. april 2025 kl. 14.35 UTCidentified

   We are continuing to work on a fix for this issue.

3. 15. april 2025 kl. 15.45 UTCidentified

   We have identified that our webhooks are also being affected. Our development team is continuing to work on a fix.

4. 15. april 2025 kl. 16.07 UTCmonitoring

   Our development team has released a fix, and we are monitoring the results. The latest changes to content should now be reflected in the Delivery API.

5. 15. april 2025 kl. 16.39 UTCresolved

   Between 13:56 UTC and 15:59 UTC, we experienced an issue with the latest content changes not being reflected in the Delivery API, Delivery Preview API, and Delivery GraphQL API. Webhook functionality was also affected because of this. These issues impacted all regions. Our development team released a fix at 15:59 UTC, and after a period of monitoring, no further issues have been observed.

1. 14. april 2025 kl. 13.44 UTCidentified

   We are currently experiencing significant delays in our content inventory search functionality. Our development team has identified the root cause and is actively working on a fix. We appreciate your patience and will keep you updated.

2. 14. april 2025 kl. 14.32 UTCmonitoring

   We have issued a fix for the delays in our content inventory search functionality and are monitoring the results.

3. 14. april 2025 kl. 15.48 UTCresolved

   Between 11:25 UTC and 15:20 UTC, we experienced an issue with delays in our content inventory search functionality. This impacted users with projects in our East US data center. After a period of monitoring, no further delays have been observed.

1. 15. marts 2025 kl. 13.10 UTCinvestigating

   We are investigating an issue with slower propagation of changes to Delivery API in EU data center.

2. 15. marts 2025 kl. 13.32 UTCmonitoring

   We have found and fixed the issue. We are now monitoring our services and everything should work as usual.

3. 15. marts 2025 kl. 18.25 UTCresolved

   All changes are propagated to Delivery API with no delays.