Lattice driftsforstyrrelser

1. 21. august 2026 kl. 17.19 UTCinvestigating

   Lattice oplever i øjeblikket en hændelse på admin Kompensation Cycle Anbefalinger side. Tabellen med anbefalinger viser en "noget gik galt" fejl.

2. 21. august 2026 kl. 17.22 UTCidentified

   Vores team har identificeret den underliggende rodårsag og er ved at gennemføre en rettelse for at løse fejlen administratorer se på siden Kompensation Cycle Anbefalinger.

3. 21. august 2026 kl. 18.00 UTCmonitoring

   Et fix er blevet udsendt. Administrerer visning Kompensationscyklus Anbefalinger bør opdatere siden og se data med succes. Vi vil fortsætte overvågningen indtil videre.

4. 21. august 2026 kl. 18.24 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 20. august 2026 kl. 20.23 UTCresolved

   Lattice oplevede et problem med Lattice AI Agent og åbenbart-baseret Anmeldelser generation mellem 12: 30 Pacific og 1: 15 Pacific. AI agent og åbenbart-baserede anmeldelser generation er blevet restaureret.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 18. august 2026 kl. 21.32 UTCmonitoring

   I cirka 30 minutter, e-mail og Slack-beskeder undladt at sende. Et fix er blevet indsat, og nye beskeder er nu at sende som forventet. Meddelelser sendt under det berørte vindue kan blive forsinket. Vi fortsætter med at overvåge tjenesten.

2. 18. august 2026 kl. 21.33 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 14. august 2026 kl. 19.32 UTCresolved

   From 10:52–11:36 AM PDT, some users may have experienced issues logging in, making changes in Lattice, or using API requests to create or update data. This issue has now been resolved.

1. 10. august 2026 kl. 13.39 UTCinvestigating

   Lattice oplever en afbrydelse i automatiserede gennemgang cyklus tidsplaner. Alle gennemgange på en automatiseret tidslinje har ikke flyttet deres tilstand fremad og automatiserede påmindelser har ikke sendt siden torsdag. Vores team arbejder aktivt på at identificere den underliggende årsag og gennemføre en løsning.

2. 10. august 2026 kl. 15.20 UTCidentified

   Our team has identified the underlying root cause and are implementing a fix. All missed review cycle state changes will be made and associated notifications will be delivered.

3. 10. august 2026 kl. 17.06 UTCidentified

   Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.

4. 10. august 2026 kl. 17.58 UTCresolved

   All delayed review cycle state updates and notifications have now been sent. Automated review schedules are operating on time.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 6. august 2026 kl. 23.14 UTCinvestigating

   Some users who previously had Slack notifications active now have Slack notifications deactivated. These can be reactivated in Profile -> Manage Settings -> Notifications. Our engineering team is actively investigating.

2. 7. august 2026 kl. 00.51 UTCresolved

   Slack notification settings have now been restored.

1. 5. august 2026 kl. 03.37 UTCinvestigating

   After editing Default roles, the displayed counts for viewable and editable field-level permissions may be incorrect until the page is refreshed. As a workaround, refresh the page after saving. Our engineering team is actively investigating.

2. 5. august 2026 kl. 18.07 UTCidentified

   Our team has identified the underlying root cause and will be implementing a fix shortly.

3. 5. august 2026 kl. 20.14 UTCresolved

   This issue has been resolved.

1. 24. juli 2026 kl. 11.46 UTCresolved

   Cloudflare, en opstrømsleverandør, oplever i øjeblikket et problem. Dette midlertidigt påvirket Lattice site ydeevne og forårsagede forbindelse timeout fejl for nogle brugere. Lattice ydeevne er vendt tilbage til normal. Vores ingeniørhold fortsætter med at overvåge situationen.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. juni 2026 kl. 12.54 UTCresolved

   We are aware of an issue present over the weekend that meant that an error message appeared when attempting to end goals as complete or incomplete. Our Engineering Team have released a fix for this issue, and this has now been resolved.

1. 5. maj 2026 kl. 09.45 UTCinvestigating

   Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.

2. 5. maj 2026 kl. 11.02 UTCresolved

   Our Engineering Team has investigated this issue, and we are seeing a restoration of performance across Lattice. We will be continuing to investigate the root cause behind the slow down.

1. 14. april 2026 kl. 12.59 UTCinvestigating

   Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].

2. 14. april 2026 kl. 13.05 UTCidentified

   The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.

3. 14. april 2026 kl. 14.00 UTCresolved

   This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.

1. 9. april 2026 kl. 01.49 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 9. april 2026 kl. 03.52 UTCresolved

   This incident has been resolved.

1. 8. april 2026 kl. 16.48 UTCidentified

   Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.

2. 8. april 2026 kl. 18.26 UTCresolved

   This issue has been resolved.

1. 26. marts 2026 kl. 22.49 UTCidentified

   When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.

2. 27. marts 2026 kl. 01.08 UTCresolved

   This incident has been resolved.

1. 26. marts 2026 kl. 20.35 UTCinvestigating

   We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.

2. 26. marts 2026 kl. 20.48 UTCidentified

   A solution has been identified and a fix is being implemented.

3. 26. marts 2026 kl. 22.18 UTCresolved

   This incident has been resolved.

1. 25. marts 2026 kl. 23.17 UTCidentified

   Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.

2. 26. marts 2026 kl. 02.26 UTCresolved

   This incident has been resolved.

1. 24. marts 2026 kl. 14.05 UTCresolved

   Users may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is investigating the root cause behind the slowdown.

1. 26. februar 2026 kl. 14.58 UTCresolved

   An issue with an upstream provider, AWS, caused an outage of the Lattice platform. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.

1. 12. februar 2026 kl. 22.00 UTCinvestigating

   We are currently investigating an issue that prevents admins from exporting PowerPoint slides from Engagement survey results.

2. 12. februar 2026 kl. 22.10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12. februar 2026 kl. 23.46 UTCresolved

   This incident has been resolved.

1. 2. februar 2026 kl. 21.34 UTCinvestigating

   Our upstream provider, Courier, is currently experiencing an issue which is affecting our ability to successfully redirect email links. This has also caused a delay to all Lattice product notifications sent via email, MS Teams, or Slack. Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.

2. 2. februar 2026 kl. 22.29 UTCresolved

   Courier is reporting that a fix has been implemented and the issue has been resolved, and we are seeing the Lattice application redirect emails successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services. All Lattice product notifications that were delayed as a result of this incident have now been delivered. Some notifications may have been delayed by up to one day.