Lexia driftsforstyrrelser

1. 3. september 2026 kl. 15.10 UTCinvestigating

   Vi er i øjeblikket ved at undersøge et problem, hvor nogle studerende i PowerUp kan ende med at gå ind i placering i stedet for deres nuværende plads i programmet. Vi vil levere opdateringer som tilgængelig, og undskylde ulejligheden.

2. 4. september 2026 kl. 12.26 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 4. september 2026 kl. 20.07 UTCmonitoring

   De fleste studerende bør kunne bruge PowerUp uden problemer. For et lille antal studerende arbejder vi på at gendanne deres data i begyndelsen af næste uge.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. september 2026 kl. 14.50 UTCidentified

   Studerende kan opleve et problem med en nylig ChromeOS LTS version 144.0.7559.257, der forhindrer Core5, PowerUp og Lexia engelsk fra at fungere korrekt på berørte enheder. Den anbefalede opløsning er en mindre opdatering til ChromeOS version 144.0.7559.258 eller en senere version. Denne opdatering indeholder en rettelse, der har løst problemet for enheder, der er blevet opdateret.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 28. april 2026 kl. 19.22 UTCinvestigating

   We have discovered an issue with our program, Core5. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 29. april 2026 kl. 00.52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4. maj 2026 kl. 20.07 UTCresolved

   This incident has been resolved.

1. 23. februar 2026 kl. 14.05 UTCinvestigating

   We have discovered an issue with our LETRS program. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 23. februar 2026 kl. 15.18 UTCinvestigating

   A patch has been applied resolving customer-impacting issues. Development teams continue ongoing review to ensure continued stability.

3. 23. februar 2026 kl. 16.37 UTCmonitoring

   Development teams continue ongoing review to ensure continued stability.

4. 24. februar 2026 kl. 01.15 UTCresolved

   This incident has been resolved.

1. 6. februar 2026 kl. 16.29 UTCidentified

   Anticipated resolution with scheduled maintenance tonight, Friday 2/6.

2. 9. februar 2026 kl. 16.42 UTCresolved

   This issue have been resolved.

1. 9. september 2025 kl. 19.08 UTCinvestigating

   Lexia Academy is currently unavailable, and we are investigating the cause. Lexia Community and the Help Center are not affected. We apologize for the inconvenience and thank you for your patience!

2. 9. september 2025 kl. 19.18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9. september 2025 kl. 21.19 UTCresolved

   This incident has been resolved.

1. 6. august 2025 kl. 15.26 UTCinvestigating

   We are currently working on resolving errors appearing in the community. We apologize for any inconvenience, and thank you for your patience!

2. 6. august 2025 kl. 17.39 UTCresolved

   The issue has been resolved! Users should no longer encounter errors while working in Lexia Community.

1. 17. juni 2025 kl. 15.44 UTCidentified

   There is required maintenance taking place on the phone system that may cause issues when trying to call. We recommend going to the Help Center to contact Support if you experience any issues: https://help.lexialearning.com/s/contact

2. 20. juni 2025 kl. 18.43 UTCresolved

   The phone system maintenance has been completed. Calls should be processed as expected. Thank you for your patience!

1. 21. maj 2025 kl. 23.16 UTCinvestigating

   We have discovered an issue with our programs, Core5 and myLexia. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 22. maj 2025 kl. 01.43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22. maj 2025 kl. 01.44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 22. maj 2025 kl. 17.52 UTCresolved

   This incident has been resolved.

1. 10. marts 2025 kl. 15.24 UTCinvestigating

   We are currently investigating an issue with PowerUp students' dashboards showing last week's usage/units gained. We apologize for the inconvenience and thank you for your patience! We will update you once we know more about the root cause.

2. 11. marts 2025 kl. 19.29 UTCresolved

   This incident has been resolved.

1. 25. februar 2025 kl. 14.28 UTCinvestigating

   LETRS and Lexia Aspire are experiencing an outage. We are actively investigating.

2. 25. februar 2025 kl. 15.20 UTCresolved

   This incident has been resolved.

1. 6. februar 2025 kl. 15.02 UTCinvestigating

   Users may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.

2. 6. februar 2025 kl. 17.19 UTCresolved

   This incident has been resolved.

1. 27. januar 2025 kl. 15.14 UTCinvestigating

   We are actively investigating this issue and will provide updates soon. Current issue description: Upon clicking on PowerUp from the Clever iOS app, the user receives an error message. Workaround: The user should instead navigate to the Lexia PowerUp product app and click the "Login with Clever" button

2. 6. februar 2025 kl. 15.07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6. februar 2025 kl. 16.04 UTCresolved

   This incident has been resolved.

1. 16. januar 2025 kl. 14.05 UTCinvestigating

   We are currently experiencing an issue that may be preventing students from accessing our PowerUp program. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 16. januar 2025 kl. 15.36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16. januar 2025 kl. 22.07 UTCresolved

   This incident has been resolved.

1. 8. januar 2025 kl. 16.02 UTCinvestigating

   There is currently an issue with PowerUp displaying students’ usage data on the PowerUp student homepage. All usage is correct and up to date in myLexia. We are working to resolve the issue quickly. We apologize for any inconvenience this might cause.

2. 16. januar 2025 kl. 17.28 UTCresolved

   This incident has been resolved.

1. 14. august 2024 kl. 19.18 UTCinvestigating

   Some Clever rostered users (staff and students) are not being processed overnight, which subsequently affects access to all Lexia products for those users. We are actively investigating this issue and will provide an update as soon as possible.

2. 3. september 2024 kl. 12.06 UTCmonitoring

   Clever syncs are running successfully now, but we are still monitoring to ensure everything is processed smoothly.

3. 3. oktober 2024 kl. 15.05 UTCresolved

   This incident has been resolved.

1. 29. juli 2024 kl. 14.42 UTCinvestigating

   Students and staff may experience a disruption when accessing Core5, PowerUp, Lexia English, and the myLexia platform via Classlink Single Sign On. We are actively investigating the issue and will provide an update when a resolution and timeline is defined. Thank you for your patience while this issue is being resolved.

2. 29. juli 2024 kl. 16.26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30. juli 2024 kl. 12.10 UTCresolved

   This incident has been resolved.

1. 19. juli 2024 kl. 17.52 UTCidentified

   We are actively working on a fix for an issue where students are unable to log in successfully when using the Clever iOS App to access Core5, PowerUp, and Lexia English via the Clever dashboard. As a workaround, students can go to the Core5, PowerUp, or Lexia English App and, from the program login page, click the "Login with Clever" button to log in using their Clever credentials (badges do not work). We apologize for any inconvenience this might cause.

2. 19. juli 2024 kl. 17.53 UTCidentified

   We are continuing to work on a fix for this issue.

3. 31. juli 2024 kl. 13.48 UTCidentified

   The student login issue for our Core5 users using the Clever iOS app has now been resolved. Core5 users are now able to login to Core5 via the Clever dashboard or Clever badge. We are still working on a fix for PowerUp and Lexia English.

4. 7. august 2024 kl. 13.57 UTCmonitoring

   A fix has been implemented, and we are monitoring results.

5. 8. august 2024 kl. 20.21 UTCresolved

   This incident has been resolved!

1. 30. april 2024 kl. 23.07 UTCinvestigating

   We have discovered an issue with our programs, LETRS and Lexia Aspire. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 1. maj 2024 kl. 05.14 UTCinvestigating

   We are continuing to investigate this issue.

3. 1. maj 2024 kl. 05.15 UTCresolved

   This incident has been resolved.

1. 27. juli 2023 kl. 17.08 UTCinvestigating

   We are currently investigating an issue that is affecting students and staff that log in through Classlink SSO.

2. 31. juli 2023 kl. 15.20 UTCresolved

   This incident has been resolved.