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    Liaison Edu driftsforstyrrelser

    46 Liaison Edu incidents · maj 2020 — official updates, affected components, duration and resolution details.

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    ETL Processes Experiencing Delays

    Startede 2. marts 2026 kl. 16.29 UTC · 21h 35m

    IssuesMindre hændelse
    Berørte komponenter
    WebAdMITETL (CAS->WA Data Integration)
    1. 2. marts 2026 kl. 16.29 UTCinvestigating

      We are experiencing a delay with ETLs (transmitting application updates from CAS to downstream systems). Our support team is working to resolve the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2. marts 2026 kl. 22.00 UTCidentified

      Our team has identified the issue and is deploying a fix, after which we will begin resynchronizing data between CAS and WebAdMIT. We will provide an update on progress in the morning. If you have exports from WebAdMIT that run overnight, you may wish to pause them.

    3. 3. marts 2026 kl. 14.04 UTCresolved

      Our team has resolved the issue and resynchronized data between CAS and WebAdMIT. If you paused exports from WebAdMIT, you may want to restart them at this time.

    Configuration Portal Access is Down

    Startede 24. april 2025 kl. 20.25 UTC · 16h 50m

    OutageStørre hændelse
    Berørte komponenter
    Configuration PortalConfiguration Portal
    1. 24. april 2025 kl. 20.25 UTCinvestigating

      Access to the configuration portal is currently unavailable on both prelaunch and production. Our support team is investigating.

    2. 25. april 2025 kl. 13.15 UTCresolved

      Configuration Portal access has been restored; thank you for you patience as our team worked through this issue.

    ETL processes are experiencing a delay

    Startede 28. februar 2025 kl. 15.08 UTC · 1h 59m

    IssuesMindre hændelse
    Berørte komponenter
    WebAdMITWebAdMIT API
    1. 28. februar 2025 kl. 15.08 UTCinvestigating

      We are experiencing a delay with ETLs (transmitting application updates from CAS to downstream systems). Our support team is working to resolve the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 28. februar 2025 kl. 16.59 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 28. februar 2025 kl. 17.07 UTCresolved

      This incident has been resolved.

    Intermittent Connectivity Issues

    Startede 12. november 2024 kl. 14.50 UTC · 3h 21m

    IssuesMindre hændelse
    Berørte komponenter
    Applicant PortalEvaluator Portal (LORs)Configuration PortalCAS APIApplicant Portal PDFs
    1. 12. november 2024 kl. 14.50 UTCinvestigating

      Intermittent Connectivity Issues We are experiencing intermittent connectivity issues which may prevent some users from accessing the following portals: CAS Applicant Portal Applicant Portal PDFs Evaluator Portal (LORs) CAS API Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 12. november 2024 kl. 16.28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 12. november 2024 kl. 18.11 UTCresolved

      This incident has been resolved.

    WebAdMIT Degraded Performance

    Startede 12. november 2024 kl. 14.20 UTC · 3h 51m

    OutageStørre hændelse
    Berørte komponenter
    WebAdMITWebAdMIT PDFs
    1. 12. november 2024 kl. 14.20 UTCinvestigating

      We are aware that some users are experiencing slower load times accessing WebAdMIT and issues downloading the following types of PDFs: - Full Application - Transcript - Evaluation Our technical support team is currently looking into the issue and will provide an update when we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 12. november 2024 kl. 16.29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 12. november 2024 kl. 18.11 UTCresolved

      This incident has been resolved.

    WebAdMIT Degraded Performance

    Startede 3. januar 2024 kl. 22.47 UTC · 15h 2m

    Pending
    Berørte komponenter
    WebAdMITWebAdMIT PDFs
    1. 3. januar 2024 kl. 22.47 UTCinvestigating

      WebAdMIT is currently experiencing degraded performance, leading to intermittent slowness in system responses. Our Technical Support team is working to identify and resolve the issue.

    2. 4. januar 2024 kl. 03.39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4. januar 2024 kl. 13.45 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 4. januar 2024 kl. 13.49 UTCresolved

      Performance issues have been resolved. Our team is monitoring the system to ensure the issue does not reoccur.

    Intermittent API Issues

    Startede 11. september 2023 kl. 18.22 UTC · 1h 37m

    OutageStørre hændelse
    Berørte komponenter
    WebAdMIT API
    1. 11. september 2023 kl. 18.22 UTCinvestigating

      We are experiencing intermittent connectivity issues which may prevent some users from accessing the WebAdMIT APIs. Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 11. september 2023 kl. 19.24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11. september 2023 kl. 20.00 UTCresolved

      This incident has been resolved.

    PDFs Degraded Performance

    Startede 6. juni 2023 kl. 19.20 UTC · 15h 30m

    IssuesMindre hændelse
    Berørte komponenter
    WebAdMIT PDFs
    1. 6. juni 2023 kl. 19.20 UTCinvestigating

      We are aware that some users may be experiencing slowness accessing the following types of PDFs: - Applicant Uploads, and PDFs - Evaluator PDFs - Transcripts Our technical support team is currently looking into the issue and will provide an update when we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 7. juni 2023 kl. 10.51 UTCresolved

      This incident has been resolved.

    PDFs Unavailable

    Startede 30. maj 2023 kl. 13.33 UTC · 1h 50m

    IssuesMindre hændelse
    Berørte komponenter
    WebAdMIT PDFsApplicant Portal PDFs
    1. 30. maj 2023 kl. 13.33 UTCinvestigating

      We are aware that some users may be experiencing slowness accessing the following types of PDFs: - Applicant Uploads, and PDFs - Evaluator PDFs - Transcripts Our technical support team is currently looking into the issue and will provide an update when we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 30. maj 2023 kl. 15.23 UTCresolved

      This incident has been resolved.

    Prelaunch CAS Configuration Portal - Intermittent Connectivity Issues

    Startede 3. april 2023 kl. 12.53 UTC · 1h 10m

    IssuesMindre hændelse
    Berørte komponenter
    Configuration Portal
    1. 3. april 2023 kl. 12.53 UTCinvestigating

      We are experiencing intermittent connectivity issues which may prevent some users from accessing the following portal: 1. Prelaunch CAS Configuration Portal Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 3. april 2023 kl. 14.03 UTCresolved

      This incident has been resolved.

    Transcript Delay Notice

    Startede 18. januar 2023 kl. 20.15 UTC · 0m

    Pending
    Berørte komponenter
    WebAdMIT PDFsApplicant Portal PDFs
    1. 18. januar 2023 kl. 20.15 UTCresolved

      Delivery of some official transcripts to Liaison was delayed. These transcripts have now been received and processed. We encourage schools to consider any transcript with a posted date of 01/19/23 or earlier to have arrived before any January deadlines.

    Delays Transmitting Applicants into WebAdMIT

    Startede 27. oktober 2022 kl. 14.03 UTC · 22h 11m

    IssuesMindre hændelse
    Berørte komponenter
    WebAdMIT
    1. 27. oktober 2022 kl. 14.03 UTCinvestigating

      Following last night’s maintenance, our team has made some progress on mitigating the delays transmitting applicant data into WebAdMIT but we have more improvements to make. As a reminder: • All applicant data is transmitting, it is just taking longer to arrive in WebAdMIT than expected. • If you are exporting data nightly from WebAdMIT to other systems and your exports look only for applications submitted yesterday, you will need to rerun last night’s export in the morning. Alternatively, you can adjust your export to include applicants submitted in the previous two days. We will keep you updated on progress.

    2. 27. oktober 2022 kl. 18.15 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28. oktober 2022 kl. 01.43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28. oktober 2022 kl. 12.14 UTCresolved

      This incident has been resolved.

    Some PDFs Unavailable

    Startede 12. september 2022 kl. 14.36 UTC · 10h 22m

    OutageStørre hændelse
    Berørte komponenter
    WebAdMIT PDFs
    1. 12. september 2022 kl. 14.36 UTCinvestigating

      We are aware that some users may be experiencing issues downloading Full Application PDFs from WebAdMIT. Please re-try if you are having difficulty as that may solve the issue. Our technical support team is currently looking into the issue and will provide an update when we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 12. september 2022 kl. 17.40 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 12. september 2022 kl. 23.56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13. september 2022 kl. 00.57 UTCresolved

      This incident has been resolved.

    Intermittent Connectivity Issues

    Startede 12. august 2022 kl. 13.25 UTC · 11h 8m

    IssuesMindre hændelse
    Berørte komponenter
    Applicant PortalUniversal Advisor PortalEvaluator Portal (LORs)WebAdMITConfiguration PortalWebAdMIT PDFsWebAdMIT APICAS APIApplicant Portal PDFs
    1. 12. august 2022 kl. 13.25 UTCinvestigating

      We are experiencing intermittent connectivity issues which may prevent some users from accessing the following portals: CAS Portals WebAdMIT Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 12. august 2022 kl. 17.58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 12. august 2022 kl. 19.24 UTCmonitoring

      A fix has been implemented and we are monitoring the results. However some users may still experience intermittent connectivity issue.

    4. 13. august 2022 kl. 00.33 UTCresolved

      This incident has been resolved.

    WebAdMIT - Intermittent Connectivity Issues

    Startede 21. juni 2022 kl. 18.50 UTC · 1h 51m

    OutageStørre hændelse
    Berørte komponenter
    Universal Advisor PortalWebAdMITConfiguration PortalWebAdMIT PDFsWebAdMIT API
    1. 21. juni 2022 kl. 18.50 UTCinvestigating

      We are experiencing intermittent connectivity issues which may prevent some users from accessing WebAdMIT Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 21. juni 2022 kl. 19.45 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 21. juni 2022 kl. 20.29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 21. juni 2022 kl. 20.41 UTCresolved

      This incident has been resolved.

    Some PDFs Unavailable

    Startede 31. maj 2022 kl. 21.47 UTC · 7h 13m

    IssuesMindre hændelse
    Berørte komponenter
    Applicant PortalUniversal Advisor PortalEvaluator Portal (LORs)WebAdMITWebAdMIT PDFsApplicant Portal PDFs
    1. 31. maj 2022 kl. 21.47 UTCinvestigating

      We are aware that some users may be experiencing issues downloading PDFs. Our technical support team is currently looking into the issue and will provide an update when we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 31. maj 2022 kl. 23.43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1. juni 2022 kl. 00.06 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 1. juni 2022 kl. 05.00 UTCresolved

      This incident has been resolved.

    PDFs Unavailable

    Startede 26. maj 2022 kl. 13.09 UTC · 2h 39m

    OutageStørre hændelse
    Berørte komponenter
    Applicant PortalUniversal Advisor PortalEvaluator Portal (LORs)WebAdMITWebAdMIT PDFsWebAdMIT APICAS APIApplicant Portal PDFs
    1. 26. maj 2022 kl. 13.09 UTCidentified

      We are aware that some users may be experiencing issues downloading PDFs. Our technical support team is currently looking into the issue and will provide an update when we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 26. maj 2022 kl. 15.48 UTCresolved

      This incident has been resolved.

    Intermittent Connectivity Issues - Prelaunch portals

    Startede 18. april 2022 kl. 14.25 UTC · 24m

    IssuesMindre hændelse
    Berørte komponenter
    Applicant Portal
    1. 18. april 2022 kl. 14.25 UTCidentified

      We are aware that some users are experiencing intermittent connectivity issues which may prevent them from accessing the following portals: - Applicant Portal - Prelaunch environment Our technical support team has identified the issue and is working to restore full access at this time. We will provide an update once resolved. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 18. april 2022 kl. 14.26 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 18. april 2022 kl. 14.49 UTCresolved

      During our monitoring period, no other connectivity issues were observed by our technical support team. This issue is now resolved.

    Prelaunch CAS Application - Intermittent Connectivity Issues

    Startede 18. april 2022 kl. 00.11 UTC · 2h 0m

    OutageStørre hændelse
    Berørte komponenter
    Applicant PortalConfiguration Portal
    1. 18. april 2022 kl. 00.11 UTCinvestigating

      We are experiencing intermittent connectivity issues which may prevent some users from accessing the following portals: - Prelaunch CAS Application Portal - Prelaunch CAS Configuration Portal - Prelaunch Application PDFs Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause. NOTE: Production Applications are not impacted.

    2. 18. april 2022 kl. 02.11 UTCresolved

      This incident has been resolved.

    Prelaunch CAS Application - Intermittent Connectivity Issues

    Startede 4. april 2022 kl. 19.09 UTC · 45m

    IssuesMindre hændelse
    Berørte komponenter
    Applicant PortalConfiguration Portal
    1. 4. april 2022 kl. 19.09 UTCinvestigating

      We are experiencing intermittent connectivity issues which may prevent some users from accessing the following portals: - Prelaunch CAS Application Portal - Prelaunch CAS Configuration Portal - Prelaunch Application PDFs Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause. NOTE: Production Applications are not impacted.

    2. 4. april 2022 kl. 19.54 UTCresolved

      This incident has been resolved.