Lifesize Cloud driftsforstyrrelser

1. 7. oktober 2026 kl. 07.47 UTCinvestigating

   Call Management Service - EU Region Brugere kan ikke deltage i Lifesize Multiparty-opkald og Connect + GW-opkald. Point til point opkald fungerer fint.

2. 7. oktober 2026 kl. 09.27 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 7. oktober 2026 kl. 10.55 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 4. september 2026 kl. 13.25 UTCidentified

   Call Management Service - Americas Region Brugere kan ikke deltage i Lifesize Multiparty-opkald, Point to point opkald fungerer fint.

2. 4. september 2026 kl. 14.52 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 4. september 2026 kl. 18.37 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 4. september 2026 kl. 13.20 UTCresolved

   Call Management Service - OS Region Brugere kan ikke deltage i Lifesize Multiparty-opkald, Point to point opkald fungerer fint.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 25. marts 2026 kl. 14.15 UTCinvestigating

   We are currently investigating this issue.

2. 25. marts 2026 kl. 15.05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25. marts 2026 kl. 16.32 UTCresolved

   This incident has been resolved.

1. 17. marts 2026 kl. 13.52 UTCinvestigating

   We are currently investigating this issue.

2. 17. marts 2026 kl. 13.52 UTCinvestigating

   We are continuing to investigate this issue.

3. 17. marts 2026 kl. 14.23 UTCidentified

   The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

4. 17. marts 2026 kl. 14.47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 17. marts 2026 kl. 17.36 UTCresolved

   This incident has been resolved.

1. 21. januar 2026 kl. 13.52 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 21. januar 2026 kl. 13.56 UTCidentified

   We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

3. 21. januar 2026 kl. 15.33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21. januar 2026 kl. 17.21 UTCresolved

   This incident has been resolved.

1. 20. oktober 2025 kl. 12.36 UTCmonitoring

   We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

2. 20. oktober 2025 kl. 12.36 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 20. oktober 2025 kl. 14.20 UTCidentified

   We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

4. 20. oktober 2025 kl. 20.59 UTCmonitoring

   We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

5. 21. oktober 2025 kl. 00.39 UTCresolved

   This incident has been resolved.

1. 12. marts 2025 kl. 00.56 UTCidentified

   Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

2. 12. marts 2025 kl. 01.07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12. marts 2025 kl. 01.25 UTCresolved

   This incident has been resolved.

1. 5. december 2024 kl. 09.36 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 5. december 2024 kl. 09.36 UTCinvestigating

   We are continuing to investigate this issue.

3. 5. december 2024 kl. 10.48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9. december 2024 kl. 06.13 UTCresolved

   Over the weekend, a fix was implemented to prevent the issue from occurring again.

1. 25. november 2024 kl. 09.51 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 25. november 2024 kl. 09.51 UTCinvestigating

   We are continuing to investigate this issue.

3. 25. november 2024 kl. 11.08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26. november 2024 kl. 07.09 UTCresolved

   This incident has been resolved.

1. 1. oktober 2024 kl. 15.50 UTCidentified

   Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

2. 3. oktober 2024 kl. 02.51 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

3. 3. oktober 2024 kl. 16.00 UTCresolved

   Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

1. 29. august 2024 kl. 09.34 UTCinvestigating

   Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

2. 29. august 2024 kl. 09.52 UTCinvestigating

   Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

3. 29. august 2024 kl. 10.01 UTCmonitoring

   A fix has been implemented and we are monitoring the result

4. 29. august 2024 kl. 13.41 UTCresolved

   This incident has been resolved.

1. 10. juli 2023 kl. 06.25 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10. juli 2023 kl. 06.27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10. juli 2023 kl. 06.45 UTCresolved

   This incident has been resolved.

1. 8. juli 2023 kl. 03.39 UTCinvestigating

   A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

2. 8. juli 2023 kl. 05.39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8. juli 2023 kl. 07.20 UTCresolved

   This incident has been resolved.

1. 8. juli 2023 kl. 02.04 UTCinvestigating

   We are currently investigating the issue.

2. 8. juli 2023 kl. 02.23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8. juli 2023 kl. 03.03 UTCresolved

   This incident has been resolved.

1. 13. juni 2023 kl. 20.21 UTCinvestigating

   Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

2. 13. juni 2023 kl. 20.32 UTCidentified

   Issue traced to underlying service. Awaiting fix.

3. 13. juni 2023 kl. 20.34 UTCresolved

   This incident has been resolved.

1. 10. februar 2023 kl. 21.10 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 10. februar 2023 kl. 22.57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10. februar 2023 kl. 23.50 UTCresolved

   This incident has been resolved.

1. 9. februar 2023 kl. 16.49 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 9. februar 2023 kl. 18.34 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

3. 10. februar 2023 kl. 00.42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10. februar 2023 kl. 13.37 UTCresolved

   This incident has been resolved.

1. 7. februar 2023 kl. 16.20 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

2. 7. februar 2023 kl. 17.28 UTCmonitoring

   The services restored to normal and we are monitoring further.

3. 7. februar 2023 kl. 19.02 UTCresolved

   This incident has been resolved.

1. 14. december 2022 kl. 16.47 UTCinvestigating

   Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

2. 14. december 2022 kl. 17.07 UTCresolved

   This incident has been resolved.