Lightspeed Systems driftsforstyrrelser

1. 23. oktober 2026 kl. 12.56 UTCinvestigating

   Vi undersøger et problem, hvor klasser mangler fra Lightspeed Classroom læreren instrumentbræt. Dette påvirker kun organisationer, der bruger OneRoster sync. Vores ingeniørteam arbejder på et fix og vil opdatere dig snart.

2. 23. oktober 2026 kl. 13.03 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 23. oktober 2026 kl. 13.18 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

4. 23. oktober 2026 kl. 13.38 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

5. 23. oktober 2026 kl. 13.49 UTCmonitoring

   Vi fortsætter med at overvåge for yderligere spørgsmål.

6. 23. oktober 2026 kl. 14.58 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 21. oktober 2026 kl. 20.07 UTCmonitoring

   Lightspeed Systems har gennemgået de nyligt afslørede PHP sårbarheder og bekræftet, at Rocket apparater og SmartShield ikke er påvirket af disse sårbarheder. Vi har anvendt de opdaterede patches eller fjernet berørte systemer fra service, alt efter hvad der er relevant, for systemer inden for rækkevidde. Hidtil har vores gennemgang af relaterede tjenester ikke identificeret nogen kompromisindikatorer. Vi vil fortsat være omhyggelige og løbende overvåge situationen og vores systemer. Vi sætter pris på din tillid til Lightspeed Systems.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 6. februar 2026 kl. 22.34 UTCinvestigating

   Lightspeed StopIt 2-way messaging and Team Comms are currently unavailable, so messages cannot be sent to students or internal teams. Incidents can still be reported as normal and will continue to be reviewed by the IRC team. Our team is investigating and working to restore service as quickly as possible.

2. 6. februar 2026 kl. 22.35 UTCinvestigating

   We are continuing to investigate this issue.

3. 7. februar 2026 kl. 02.35 UTCresolved

   This incident has been resolved.

1. 1. oktober 2025 kl. 12.27 UTCinvestigating

   We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices, and processing commands. Our engineering team is working to resolve the issue and will provide another update shortly.

2. 1. oktober 2025 kl. 14.21 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1. oktober 2025 kl. 18.10 UTCresolved

   This incident has been resolved.

1. 27. august 2025 kl. 16.15 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter iOS Cloud Proxy users may be experiencing slow or unresponsive Google/YouTube traffic. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 27. august 2025 kl. 16.25 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 27. august 2025 kl. 17.30 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 27. august 2025 kl. 17.30 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 27. august 2025 kl. 20.09 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 20. august 2025 kl. 15.41 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter & UI/UX users may be experiencing slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube. This also includes possible prompts for teachers to sign into a-fallback-lightspeed.ably.io, when managing a class. Our engineering team is working to resolve the issue and will provide another update shortly.

2. 20. august 2025 kl. 15.49 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 20. august 2025 kl. 16.58 UTCidentified

   We are continuing to work on a fix for this issue.

4. 20. august 2025 kl. 19.13 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

5. 20. august 2025 kl. 19.51 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21. august 2025 kl. 15.45 UTCresolved

   This incident has been resolved.

1. 22. maj 2025 kl. 12.10 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter users may be experiencing a filtering error. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 22. maj 2025 kl. 12.20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22. maj 2025 kl. 15.29 UTCresolved

   This incident has been resolved.

1. 12. maj 2025 kl. 15.13 UTCinvestigating

   We are currently experiencing an issue affecting SMS message delivery with Notify. Push notifications and email alerts remain fully operational. Our team is actively working to resolve this and restore full service as quickly as possible. We'll update this page as soon as the issue is resolved. Thank you for your patience

2. 12. maj 2025 kl. 15.17 UTCidentified

   We have identified that a 3rd party outage is causing the issues with SMS message delivery. We will post an update as soon as we have more information.

3. 12. maj 2025 kl. 15.59 UTCidentified

   We are continuing to work on a fix for this issue.

4. 12. maj 2025 kl. 16.47 UTCresolved

   This incident has been resolved.

1. 30. april 2025 kl. 15.38 UTCinvestigating

   We are actively investigating reports that the Lightspeed Systems Filter may be applying only the CIPA-based policy through the FilterAgent for Windows and macOS, instead of the intended organization- or user-specific policies. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this issue is resolved. Our engineering team is working to resolve the issue and will provide another update shortly.

2. 30. april 2025 kl. 15.51 UTCidentified

   Our engineering team has identified the issue and is currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this is resolved. Thank you for your patience and understanding.

3. 30. april 2025 kl. 15.59 UTCmonitoring

   Our engineering team has corrected the issue, and we are confirming that all services are functional. Customers can now resume making changes to their SSL Exclusion list. We will continue to monitor the situation and will provide a final update shortly.

4. 30. april 2025 kl. 18.43 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 26. marts 2025 kl. 16.07 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter users may be experiencing a 504 Error or a slow response/loading times from the UI. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 26. marts 2025 kl. 16.19 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 26. marts 2025 kl. 16.44 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 26. marts 2025 kl. 16.45 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 27. december 2024 kl. 15.13 UTCinvestigating

   We are actively investigating reports that Lightspeed MDM users may be experiencing issues with usability. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 27. december 2024 kl. 15.24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27. december 2024 kl. 15.46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27. december 2024 kl. 19.42 UTCresolved

   This incident has been resolved.

1. 28. august 2024 kl. 17.52 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter's Cloud DNS users may be experiencing timeouts when attempting to make a resolution. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 28. august 2024 kl. 18.02 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 28. august 2024 kl. 18.57 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 28. august 2024 kl. 19.36 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 20. august 2024 kl. 20.11 UTCinvestigating

   Lightspeed response to Google’s changes to YouTube that are impacting the iOS Cloud Proxy and causing a message to prompt requiring logging in to view any videos. Google has recently updated the way their YouTube bot detection works in a way that is inadvertently flagging traffic from our Cloud Proxy as bot traffic. This change requires the end user to log into YouTube to view videos. Lightspeed is currently investigating possible solutions to this issue and is working with the Google team to find an optimal path forward. This only impacts our Cloud Proxy service and does not impact filtering on ChromeOS, Windows, or MacOS. SmartShield is still being validated but does not seem to be impacted.

2. 12. september 2024 kl. 16.48 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 20. august 2024 kl. 15.51 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter's iOS Cloud Proxy users may be experiencing issues navigating Google & YouTube. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 20. august 2024 kl. 16.02 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

3. 20. august 2024 kl. 20.09 UTCresolved

   This incident has been resolved.

1. 30. juli 2024 kl. 20.51 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

2. 30. juli 2024 kl. 21.07 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

3. 30. juli 2024 kl. 21.23 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 14. juni 2024 kl. 20.01 UTCidentified

   Digital Insight is currently experiencing a delay in UI reporting. You will not see any data in your UI starting Thursday, June 13, 2024 at 5:30pm EST. This is caused by an issue with a third party partner that they are actively working to resolve. In the meantime, data is still being collected and stored, and the UI will catch up shortly after the issue is resolved. We will continue to post updates as we work towards a resolution. Thank you for your patience.

2. 15. juni 2024 kl. 04.25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15. juni 2024 kl. 16.42 UTCresolved

   This incident has been resolved.

1. 16. maj 2024 kl. 17.44 UTCinvestigating

   We are actively investigating reports that Lightspeed Classroom users may be experiencing an issue viewing students screens. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 16. maj 2024 kl. 18.45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16. maj 2024 kl. 19.02 UTCresolved

   This incident has been resolved.

1. 1. maj 2024 kl. 20.34 UTCinvestigating

   We are actively investigating reports that Lightspeed Classroom users may be experiencing degraded performance or slow loading. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 2. maj 2024 kl. 01.03 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 16. april 2024 kl. 08.26 UTCinvestigating

   We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 16. april 2024 kl. 10.09 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 16. april 2024 kl. 10.25 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 16. april 2024 kl. 10.45 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 10. april 2024 kl. 17.50 UTCinvestigating

   The monitoring mechanisms that we have in place for Lightspeed Alert have revealed an increase in alert volume within our system, which may impact human review response times. Ensuring student safety by reviewing alerts promptly is our top priority. Our team is actively working through the increased alert volume. We appreciate your patience and understanding as we work to resolve this volume increase. Rest assured that your district user interface will still receive all alerts as soon as identified. Should you have any concerns or require immediate assistance, please do not hesitate to contact us. We are here to help and will keep you updated on our progress.

2. 12. april 2024 kl. 23.16 UTCresolved

   This incident has been resolved.