Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    Litium driftsforstyrrelser

    57 Litium incidents · februar 2024 — official updates, affected components, duration and resolution details.

    Tilbage til aktuel status

    Hændelse - Niveau 3: Kritisk indvirkning - Netværksforstyrrelser i den serverless Cloud

    Startede 16. oktober 2026 kl. 09.43 UTC · 13h 11m

    OutageKritisk hændelse
    Berørte komponenter
    Litium SearchDatabase servicesCloud APIApp Services
    1. 16. oktober 2026 kl. 09.43 UTCinvestigating

      Vi oplever i øjeblikket et problem med netværksforbindelse, der påvirker vores infrastrukturleverandør. Påvirkning: Kunder kan opleve service manglende tilgængelighed og konnektivitet problemer på tværs af berørte tjenester. Vores team undersøger aktivt problemet sammen med vores leverandør. Vi arbejder på at bestemme omfanget af virkningen og identificere tilgængelige afbødningsmuligheder. Vi vil give en opdatering inden 12.30. Vi undskylder ulejligheden og værdsætter din tålmodighed. Litiumstøttehold

    2. 16. oktober 2026 kl. 10.26 UTCmonitoring

      En rettelse er blevet implementeret af vores infrastruktur udbyder, og berørte tjenester er begyndt at komme sig. Impact: Service tilgængelighed er ved at blive genoprettet, og de fleste kunder bør nu være i stand til at få adgang til deres tjenester normalt. Nogle kunder kan fortsætte med at opleve intermitterende forbindelse problemer, mens inddrivelse aktiviteter er afsluttet. Vi overvåger miljøet tæt sammen med vores leverandør for at sikre stabilitet. Vi vil levere en opdatering inden 13: 30. Vi undskylder ulejligheden og takker dig for din tålmodighed. Litiumstøttehold

    3. 16. oktober 2026 kl. 10.56 UTCinvestigating

      Efter den tidligere opsving, netværksforbindelse problemer er opstået igen og igen påvirker vores tjenester. Impact: Kunder kan opleve service manglende tilgængelighed eller intermitterende forbindelse. Vi undersøger aktivt den fornyede forstyrrelse sammen med vores infrastrukturleverandør. Vi leverer en opdatering senest kl. 14.00. Vi undskylder ulejligheden og takker dig for din tålmodighed. Litiumstøttehold

    4. 16. oktober 2026 kl. 11.12 UTCmonitoring

      Service tilgængelighed er blevet genoprettet, og berørte tjenester er i øjeblikket fungerer normalt. Impact: Kunderne bør nu være i stand til at få adgang til deres tjenester normalt. Vi fortsætter med at overvåge miljøet nøje, mens vi undersøger den underliggende årsag. Vi vil give en anden opdatering, så snart der er mere information til rådighed, eller senest 14: 11. Vi undskylder ulejligheden og takker dig for din tålmodighed. Litiumstøttehold

    5. 16. oktober 2026 kl. 12.06 UTCmonitoring

      Tjenester forbliver tilgængelige og fungerer i øjeblikket normalt. Vi holder fortsat nøje øje med miljøet. Vores undersøgelse af den underliggende årsag til konnektivitet er i gang. Vi vil give en anden opdatering, så snart mere information er tilgængelig, eller senest 15: 00. Vi undskylder ulejligheden og takker dig for din tålmodighed. Litiumstøttehold

    6. 16. oktober 2026 kl. 13.02 UTCmonitoring

      Tjenester forbliver tilgængelige og fungerer i øjeblikket normalt. Vi holder fortsat nøje øje med miljøet. Vores undersøgelse af den underliggende årsag til konnektivitet er i gang. Vi har identificeret en mulig årsag til nettets ustabilitet. Vi vil give en anden opdatering, så snart mere information er tilgængelig, eller senest 16: 00. Vi undskylder ulejligheden og takker dig for din tålmodighed. Litiumstøttehold

    7. 16. oktober 2026 kl. 14.05 UTCmonitoring

      Tjenester forbliver tilgængelige og fungerer i øjeblikket normalt. Vi holder fortsat nøje øje med miljøet. Vi vil give en anden opdatering, så snart mere information er tilgængelig, eller senest 17: 00. Vi undskylder ulejligheden og takker dig for din tålmodighed. Litiumstøttehold

    8. 16. oktober 2026 kl. 15.20 UTCmonitoring

      Tjenester forbliver tilgængelige og fungerer i øjeblikket normalt. Vi holder fortsat nøje øje med miljøet. Vi vil give en anden opdatering, så snart der er mere information til rådighed, eller senest 18: 20. Vi undskylder ulejligheden og takker dig for din tålmodighed. Litiumstøttehold

    9. 16. oktober 2026 kl. 16.14 UTCmonitoring

      Tjenester forbliver tilgængelige og fungerer i øjeblikket normalt. Holdet udvikler aktivt et fix for det identificerede problem. Vi holder fortsat nøje øje med miljøet. Vi vil give en anden opdatering, så snart mere information er tilgængelig. Vi undskylder ulejligheden og takker dig for din tålmodighed. Litiumstøttehold

    10. 16. oktober 2026 kl. 19.52 UTCinvestigating

      Vi undersøger i øjeblikket dette spørgsmål.

    11. 16. oktober 2026 kl. 20.04 UTCmonitoring

      Holdet udvikler aktivt et fix for det identificerede problem. Vi holder fortsat nøje øje med miljøet. Vi vil give en anden opdatering, så snart mere information er tilgængelig. Vi undskylder ulejligheden og takker dig for din tålmodighed. Litiumstøttehold

    12. 16. oktober 2026 kl. 22.53 UTCresolved

      De nødvendige afbødende foranstaltninger er blevet iværksat, og forbindelsen til tjenesterne har været konstant stabil. Vores team vil opretholde aktiv overvågning for at bekræfte langsigtet stabilitet. Efter mortem: En detaljeret rapport vil blive stillet til rådighed, når vi har afsluttet den grundlæggende årsag analyse. Vi undskylder ulejligheden og takker dig for din tålmodighed. Litiumstøttehold

    Automatisk oversat fra den officielle hændelsesopdatering.

    Hændelse - Niveau 3: Kritisk indvirkning - Netværksforstyrrelser i den serverless Cloud

    Startede 23. september 2026 kl. 16.16 UTC · 1h 34m

    OutageKritisk hændelse
    Berørte komponenter
    Litium SearchDatabase servicesCloud APIApp Services
    1. 23. september 2026 kl. 16.16 UTCinvestigating

      Vi er ved at undersøge sagen.

    2. 23. september 2026 kl. 17.07 UTCinvestigating

      Vi oplever i øjeblikket et problem med netværksforbindelse, der påvirker vores infrastrukturleverandør. Påvirkning: Kunder kan opleve service manglende tilgængelighed og konnektivitet problemer på tværs af berørte tjenester. Vores team undersøger aktivt problemet sammen med vores leverandør. Vi arbejder på at bestemme omfanget af virkningen og identificere tilgængelige afbødningsmuligheder. Vi vil give en opdatering inden 20: 15. Vi undskylder ulejligheden og værdsætter din tålmodighed. Litiumstøttehold

    3. 23. september 2026 kl. 17.41 UTCmonitoring

      En rettelse er blevet implementeret af vores infrastruktur udbyder, og berørte tjenester er begyndt at komme sig. Impact: Service tilgængelighed er ved at blive genoprettet, og de fleste kunder bør nu være i stand til at få adgang til deres tjenester normalt. Nogle kunder kan fortsætte med at opleve intermitterende forbindelse problemer, mens inddrivelse aktiviteter er afsluttet. Vi overvåger miljøet tæt sammen med vores leverandør for at sikre stabilitet. Vi undskylder ulejligheden og takker dig for din tålmodighed. Litiumstøttehold

    4. 23. september 2026 kl. 17.50 UTCresolved

      Det problem, der påvirker forbindelsen mellem tjenester, er blevet løst fra 19: 36. Årsag / Opløsning: Vores infrastruktur udbyder oplevet en netværksforstyrrelse, der påvirkede forbindelse til berørte tjenester. Forbindelsen er genoprettet, og tjenesterne er vendt tilbage til normal drift. Alle systemer fungerer nu normalt. Vi vil fortsat overvåge miljøet for at sikre fortsat stabilitet. Efter mortem: En detaljeret rapport vil blive stillet til rådighed, når vi har afsluttet den grundlæggende årsag analyse. Vi undskylder ulejligheden og takker dig for din tålmodighed. Litiumstøttehold

    Automatisk oversat fra den officielle hændelsesopdatering.

    Hændelse - Niveau 3: Kritisk virkning - Midlertidig tilgængelighed forstyrrelse i Serverless Cloud

    Startede 15. september 2026 kl. 13.30 UTC · 0m

    Pending
    1. 15. september 2026 kl. 13.43 UTCresolved

      Spørgsmålet om Serverless Cloud services er blevet løst fra 15: 35 CEST. Påvirkning: Arbejdsbelastninger, der kører på den Serverless Cloud platform oplevede en midlertidig tilgængelighed afbrydelse mellem 15: 30 og 15: 35 CEST. Årsag / Resolution: Vi har identificeret, at afbrydelsen var relateret til et problem med en af vores underliggende tjenesteudbydere. Vi afventer i øjeblikket yderligere oplysninger om den grundlæggende årsag. Alle systemer fungerer nu normalt. Vi vil fortsat overvåge platformen nøje for at sikre fortsat stabilitet. Vi undskylder ulejligheden. Litiumstøttehold

    Automatisk oversat fra den officielle hændelsesopdatering.

    Hændelse - Niveau 3: Kritisk indvirkning - Database service afbrydelse for en af vores SQL klynger

    Startede 18. august 2026 kl. 06.30 UTC · 0m

    Pending
    1. 18. august 2026 kl. 12.59 UTCresolved

      Mellem 08: 40 og 10: 40 i dag oplevede en af vores SQL-klynger intermitterende forbindelsesproblemer. Impact: Kunder, der er hostet på denne klynge, kan have oplevet lejlighedsvise databasetimeouts og midlertidige serviceforstyrrelser i denne periode. Spørgsmålet blev løst kl. 10.40, og alle systemer fungerer nu normalt. Vi vil fortsat overvåge miljøet for at sikre fortsat stabilitet. Vi undskylder ulejligheden og takker dig for din tålmodighed.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Hændelse - Niveau 1: Mindre indvirkning - Afbrydelse af telefonitjeneste

    Startede 31. juli 2026 kl. 07.16 UTC · 2h 28m

    IssuesMindre hændelse
    Berørte komponenter
    Support Phone
    1. 31. juli 2026 kl. 07.16 UTCinvestigating

      Litium telefonsupport oplever i øjeblikket en tjenesteforstyrrelse. I denne periode er telefonsupport ikke tilgængelig. Men du kan stadig nå støtte via e-mail, og sager vil stadig blive forvaltet. Medtag venligst URGENT i emnelinjen, hvis din sag kræver øjeblikkelig opmærksomhed. regards Litiumstøtte

    2. 31. juli 2026 kl. 09.08 UTCmonitoring

      Et fix er blevet gennemført, og vi overvåger resultaterne.

    3. 31. juli 2026 kl. 09.44 UTCresolved

      Denne hændelse er blevet løst.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Hændelse - Niveau 1: Mindre indvirkning - Afbrydelse af telefonitjeneste

    Startede 23. juli 2026 kl. 18.48 UTC · 3h 28m

    IssuesMindre hændelse
    Berørte komponenter
    Support Phone
    1. 23. juli 2026 kl. 18.48 UTCinvestigating

      Litium telefonsupport oplever i øjeblikket en tjenesteforstyrrelse. I denne periode er telefonsupport ikke tilgængelig. Men du kan stadig nå støtte via e-mail, og sager vil stadig blive forvaltet. Medtag venligst URGENT i emnelinjen, hvis din sag kræver øjeblikkelig opmærksomhed. regards Litiumstøtte

    2. 23. juli 2026 kl. 18.48 UTCinvestigating

      Vi fortsætter med at undersøge dette spørgsmål.

    3. 23. juli 2026 kl. 22.15 UTCresolved

      Denne hændelse er blevet løst.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Incident – Level 3: Critical Impact – Database service disruption

    Startede 22. juni 2026 kl. 05.30 UTC · 0m

    Pending
    1. 22. juni 2026 kl. 08.54 UTCresolved

      We experienced a database service disruption between 07.18 and 08.28. During this period, some customers experienced service unavailability. All other services continued to operate normally. The issue was caused by an OS service allocating memory than usual causing the SQL service to get OOM killed. Service was restored after restart, and the database is now operating normally. We are investigating why this service used up more memory than normal to see if its something we can prevent in the future. All systems are currently stable, and we continue to monitor closely. We apologize for the inconvenience and appreciate your patience. — Litium Support Team

    Intermittent issues with Litium Search

    Startede 9. juni 2026 kl. 10.45 UTC · 1d 22h

    IssuesMindre hændelse
    Berørte komponenter
    Litium Search
    1. 9. juni 2026 kl. 10.45 UTCinvestigating

      We are experiencing intermittent issues with Litium Search. Both search functionality and Backoffice may be affected. Troubleshooting is currently in progress. Impact: Search may return incomplete or no results Backoffice may be slow or intermittently unavailable Next update: No later than 13:50

    2. 9. juni 2026 kl. 11.50 UTCinvestigating

      We are still actively working on the issue with Litium Search. The problem remains intermittent, and investigation is ongoing. We will provide a new update no later than 14:50. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    3. 9. juni 2026 kl. 12.52 UTCinvestigating

      We are still actively working on the issue with Litium Search. The problem remains intermittent, and investigation is ongoing. We will provide a new update no later than 15:50. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    4. 9. juni 2026 kl. 13.24 UTCmonitoring

      The issue has been identified and resolved. We are monitoring the service closely to ensure everything is functioning as expected. Litium Support Team

    5. 11. juni 2026 kl. 08.49 UTCresolved

      This incident has been resolved.

    Incident – Level 1: Minor Impact – Phone support service disruption

    Startede 1. maj 2026 kl. 03.18 UTC · 2h 28m

    IssuesMindre hændelse
    Berørte komponenter
    Support Phone
    1. 1. maj 2026 kl. 03.18 UTCinvestigating

      Litium phone support is currently experiencing a service disruption. During this time, phone support is unavailable. However, you can still reach the support via email, and cases will still be managed. Please include URGENT in the subject line if your matter requires immediate attention. Regards Litium Support

    2. 1. maj 2026 kl. 03.19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 1. maj 2026 kl. 05.46 UTCresolved

      This incident has been resolved.

    Level 3: Critical Impact – Storage service unavailable in Serverless Cloud

    Startede 22. april 2026 kl. 05.16 UTC · 5h 49m

    OutageStørre hændelse
    Berørte komponenter
    App Services
    1. 22. april 2026 kl. 05.16 UTCinvestigating

      We are currently experiencing an availability issue affecting the Storage service in Serverless Cloud. Impact: Customers using Serverless Cloud are impacted. Other services outside Serverless Cloud are not affected. Our team is actively investigating the issue to identify the root cause and restore service as quickly as possible. We will provide an update latest by 08:15. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    2. 22. april 2026 kl. 05.37 UTCidentified

      We have identified the cause of the issue affecting the Storage service in Serverless Cloud. Our team is currently implementing the solution, and we are seeing positive results as the Storage service begins to function again. We will provide an update latest by 08:30. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    3. 22. april 2026 kl. 06.08 UTCmonitoring

      A fix has been implemented for the issue affecting the Storage service in Serverless Cloud. Storage functionality is now available again for customers in Serverless Cloud. We are monitoring the system closely to ensure continued stability. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    4. 22. april 2026 kl. 11.05 UTCresolved

      This incident has been resolved.

    Resolved: Degraded performance in Serverless Cloud Storage

    Startede 17. april 2026 kl. 12.00 UTC · 0m

    Pending
    1. 17. april 2026 kl. 14.17 UTCresolved

      Today, between 14:05 and 14:47 (CEST), some customers may have experienced degraded performance related to Storage in Serverless Cloud. The root cause has been identified. There is currently no impact, and the service is operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. — Litium Support Team

    [Resolved] Incident – Level 3: Serverless Sites Unavailable

    Startede 16. april 2026 kl. 13.11 UTC · 1h 29m

    Pending
    Berørte komponenter
    App Services
    1. 16. april 2026 kl. 13.11 UTCmonitoring

      Earlier today, at 14:50 we experienced a service disruption affecting sites running on our Serverless platform. Impact: During the incident, customer websites hosted on the Serverless platform were unavailable or not responding as expected. The issue has now been resolved, and all services are operating normally. We continue to monitor the platform closely to ensure stability. We apologize for the inconvenience this may have caused and thank you for your patience. Litium Support Team

    2. 16. april 2026 kl. 14.40 UTCresolved

      This incident has been resolved.

    Level 2: Partial Impact – Log collection and SMTP delivery issues

    Startede 24. marts 2026 kl. 08.56 UTC · 2d 1h

    IssuesMindre hændelse
    Berørte komponenter
    Shared servicesLitium Insights
    1. 24. marts 2026 kl. 08.56 UTCinvestigating

      We are currently experiencing an issue affecting log collection and outgoing email sent via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing emails using our SMTP service are currently not being delivered. All other services are not affected at this time. Our team is actively investigating the issue to identify the root cause and restore normal functionality. We will provide an update by 10:30 CET. We apologize for the inconvenience. Litium Support Team

    2. 24. marts 2026 kl. 09.33 UTCidentified

      We have identified the cause of the issue affecting log collection and outgoing email via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing email delivery via SMTP remains unavailable. No other services are affected. Our team is currently working on implementing a fix to restore full functionality. We will provide the next update by 11:00 CET. We apologize for the inconvenience. Litium Support Team

    3. 24. marts 2026 kl. 10.04 UTCidentified

      We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively progressing with the fix. We will provide the next update by 11:45 CET. Thank you for your patience. Litium Support Team

    4. 24. marts 2026 kl. 10.45 UTCidentified

      We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively working toward resolution. We will provide the next update at latest by 12:45 Thank you for your patience. Litium Support Team

    5. 24. marts 2026 kl. 11.31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 25. marts 2026 kl. 10.22 UTCmonitoring

      We are going to do a short maintenance on the affected service to ensure a long term solution. The maintenance will be performed on the 26th of march at 10.00. We except no disturbances during this maintenance.

    7. 26. marts 2026 kl. 10.51 UTCresolved

      This incident has been resolved.

    Incident – Level 3: Critical Impact – Legacy Cloud service disruption

    Startede 15. marts 2026 kl. 10.42 UTC · 6h 20m

    IssuesMindre hændelse
    Berørte komponenter
    Shared servicesDatabase servicesNetwork & infrastructure
    1. 15. marts 2026 kl. 10.42 UTCinvestigating

      We are currently experiencing a service disruption affecting Legacy Cloud. Impact: Most customers may experience degraded performance or unavailability on Legacy Cloud environments. Other Litium services remain unaffected. Our team is investigating the issue to identify the root cause and implement a solution. We apologize for the inconvenience. Litium Support Team

    2. 15. marts 2026 kl. 11.00 UTCmonitoring

      A fix has been implemented for the issue affecting Legacy Cloud, and service recovery is ongoing. Impact: Services are returning to normal, and most customers should now experience stable performance. The underlying cause was network issues at one of our suppliers. We are monitoring the systems closely to ensure continued stability. A full post‑mortem with more details will follow once the root‑cause analysis is completed. We apologize for the inconvenience. Litium Support Team

    3. 15. marts 2026 kl. 17.02 UTCresolved

      This incident has been resolved.

    Incident - Level 3: Litium Search Legacy outage

    Startede 14. marts 2026 kl. 14.18 UTC · 37m

    OutageKritisk hændelse
    Berørte komponenter
    Litium Search
    1. 14. marts 2026 kl. 14.18 UTCidentified

      Status: Identified Impact: The issue is causing significant degradation to the Litium Search Legacy service, resulting in reduced search functionality for affected environments. Message: We have identified the cause of the issue affecting Litium Search in our legacy cloud. Our team is currently working on implementing a fix to restore full functionality as soon as possible. We apologize for the inconvenience. — Litium Support Team

    2. 14. marts 2026 kl. 14.55 UTCresolved

      This incident has been resolved.

    Incident – Level 2: Partial Impact – Some customers may experience degraded performance

    Startede 24. februar 2026 kl. 07.31 UTC · 8h 25m

    OutageStørre hændelse
    Berørte komponenter
    Cloud APIApp Services
    1. 24. februar 2026 kl. 07.31 UTCinvestigating

      We are currently experiencing an issue affecting one or more services. Impact: Some users may notice degraded performance or limited availability. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide the next update as soon as more information is available. We apologize for the inconvenience. Litium Support Team

    2. 24. februar 2026 kl. 08.41 UTCmonitoring

      A fix has been implemented for the issue, and affected services has recovered. We are monitoring the system closely to ensure it remains stable. We apologize for the inconvenience. Litium Support Team

    3. 24. februar 2026 kl. 10.34 UTCidentified

      We are currently experiencing an ongoing issue in Litium Search where some customers are still impacted after the previously deployed fix. Impact: Some customers are still seeing issues with Litium Search, while others are not affected. Our team is actively investigating the remaining issues to identify and implement a complete solution. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    4. 24. februar 2026 kl. 13.23 UTCidentified

      We are still working on mitigation.

    5. 24. februar 2026 kl. 14.10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 24. februar 2026 kl. 15.57 UTCresolved

      This incident has been resolved.

    Level 1: Minor Impact – Short service disturbance

    Startede 20. februar 2026 kl. 10.30 UTC · 0m

    IssuesMindre hændelse
    1. 20. februar 2026 kl. 11.09 UTCresolved

      For a short period, a small number of customers experienced limited access issues. Our monitoring systems detected the disturbance immediately, and our redundant infrastructure responded as intended, keeping the impact minimal. The total duration for the affected services was less than 10 minutes. All services are operating normally. We apologize for any inconvenience this have caused and appreciate your understanding. Litium Support Team

    Level 1: Minor Impact – Deployment Registry Issues

    Startede 10. februar 2026 kl. 12.24 UTC · 1d 3h

    IssuesMindre hændelse
    Berørte komponenter
    Cloud API
    1. 10. februar 2026 kl. 12.24 UTCinvestigating

      We are currently experiencing an issue affecting one of our container registries, which may prevent some deployments from completing successfully. Impact: Only deployment operations are affected; all running services remain operational and customer‑facing systems are not impacted. Our team is investigating the issue to identify the root cause and implement a solution. We will provide an update as soon as we have more information. We apologize for the inconvenience. Litium Support Team

    2. 10. februar 2026 kl. 12.48 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11. februar 2026 kl. 15.49 UTCresolved

      This incident has been resolved.

    Storage outage

    Startede 4. februar 2026 kl. 15.46 UTC · 0m

    Pending
    Berørte komponenter
    App Services
    1. 4. februar 2026 kl. 15.46 UTCresolved

      We experienced an outage related to file and media access in Litium’s Serverless Cloud environment. The issue caused some media files (such as product images) to fail loading or display incorrectly, and features dependent on this storage layer (for example, CLI operations) were also affected. Other parts of the platform continued to operate normally. The problem was traced to an issue within the storage layer, and a fix was implemented. Services began recovering shortly after, and the incident was confirmed fully resolved later the same day. No data was lost. Litium continues to monitor the systems to ensure ongoing stability.

    Incident – Partial impact – Storage access issues in Serverless Cloud

    Startede 23. januar 2026 kl. 07.30 UTC · 4h 11m

    IssuesMindre hændelse
    Berørte komponenter
    Cloud APIApp Services
    1. 23. januar 2026 kl. 07.30 UTCinvestigating

      We are currently experiencing a storage-related issue affecting storage file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is investigating the issue in the storage layer to identify the root cause and implement a solution. We will provide an update latest by 09:00 CET. We apologize for the inconvenience. Litium Support Team

    2. 23. januar 2026 kl. 08.29 UTCidentified

      We have identified the root cause of the storage issue affecting file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is currently implementing a fix to restore normal access and stability. We will provide the next update latest by 10:00 CET. We apologize for the inconvenience. Litium Support Team

    3. 23. januar 2026 kl. 08.38 UTCmonitoring

      A fix has been implemented for the issue affecting storage access in Serverless Cloud, and the service is starting to recover. Impact: Early signs show improved stability. Media retrieval and storage-dependent functionality (including CLI operations) are gradually returning to normal. We will continue to monitor the system closely to ensure full recovery and stability. We apologize for the inconvenience. Litium Support Team

    4. 23. januar 2026 kl. 11.41 UTCresolved

      The issue affecting storage access in Serverless Cloud has now been fully resolved as of 09:32 CET. Cause/Resolution: The problem was traced to an issue within storage layer. A permanent fix has been implemented and verified. No data has been lost as a result of this incident. All systems are now operating normally, and we will continue to monitor to ensure ongoing stability. We apologize for the disruption and thank you for your patience. Litium Support Team