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    Magic Labs driftsforstyrrelser

    50 Magic Labs incidents · august 2022 — official updates, affected components, duration and resolution details.

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    Service Interruption

    Startede 3. juni 2026 kl. 17.51 UTC · 43m

    OutageKritisk hændelse
    Berørte komponenter
    Wallet OperationsAPIAuthentication
    1. 3. juni 2026 kl. 18.12 UTCinvestigating

      We are currently investigating this issue.

    2. 3. juni 2026 kl. 18.45 UTCresolved

      This incident has been resolved.

    Partial Degraded Experience

    Startede 18. februar 2026 kl. 07.15 UTC · 36m

    IssuesMindre hændelse
    Berørte komponenter
    Wallet Operations
    1. 18. februar 2026 kl. 07.15 UTCinvestigating

      We are currently investigating this issue.

    2. 18. februar 2026 kl. 07.50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18. februar 2026 kl. 07.52 UTCresolved

      This incident has been resolved.

    Issues with Signing

    Startede 9. februar 2026 kl. 19.29 UTC · 36m

    OutageStørre hændelse
    Berørte komponenter
    Wallet Operations
    1. 9. februar 2026 kl. 19.29 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 9. februar 2026 kl. 19.37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9. februar 2026 kl. 20.05 UTCresolved

      This incident has been resolved.

    Elevated timeouts in Signing service

    Startede 13. januar 2026 kl. 20.01 UTC · 16m

    OutageStørre hændelse
    1. 13. januar 2026 kl. 21.23 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 13. januar 2026 kl. 21.24 UTCresolved

      This incident has been resolved.

    Service Interruption

    Startede 5. december 2025 kl. 09.08 UTC · 14m

    OutageKritisk hændelse
    Berørte komponenter
    APIDashboardAuthentication
    1. 5. december 2025 kl. 09.08 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 5. december 2025 kl. 09.15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5. december 2025 kl. 09.22 UTCresolved

      This incident has been resolved.

    Service Interruption

    Startede 18. november 2025 kl. 12.52 UTC · 3h 10m

    OutageStørre hændelse
    Berørte komponenter
    APIDashboardAuthentication
    1. 18. november 2025 kl. 12.52 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 18. november 2025 kl. 16.03 UTCresolved

      This incident has been resolved.

    Service Interruption

    Startede 18. november 2025 kl. 11.30 UTC · 0m

    Pending
    1. 18. november 2025 kl. 12.29 UTCresolved

      Users were unable to login via email or sign messages due to upstream provider outage.

    Service Interruption

    Startede 27. august 2025 kl. 00.40 UTC · 1h 5m

    OutageKritisk hændelse
    Berørte komponenter
    DashboardAuthentication
    1. 27. august 2025 kl. 01.25 UTCinvestigating

      We are currently investigating this issue.

    2. 27. august 2025 kl. 01.45 UTCresolved

      This incident has been resolved.

    Newton Agent History Latency

    Startede 11. juni 2025 kl. 17.26 UTC · 1h 32m

    IssuesMindre hændelse
    Berørte komponenter
    Newton Agents
    1. 11. juni 2025 kl. 17.26 UTCidentified

      We've identified an issue causing latency with the Newton Agent History. A fix is in the works.

    2. 11. juni 2025 kl. 18.58 UTCresolved

      This incident has been resolved.

    Magic is investigating an issue with Newton Agents

    Startede 29. maj 2025 kl. 05.55 UTC · 1h 7m

    OutageKritisk hændelse
    Berørte komponenter
    Newton Agents
    1. 29. maj 2025 kl. 06.37 UTCidentified

      New agents were unable to be deployed due to a 3rd party service provider outage. We're actively working with them to resolve the service outage.

    2. 29. maj 2025 kl. 06.41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29. maj 2025 kl. 06.50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 29. maj 2025 kl. 07.01 UTCresolved

      This incident has been resolved.

    Degraded service affecting some customers

    Startede 22. marts 2025 kl. 14.30 UTC · 10m

    IssuesMindre hændelse
    1. 22. marts 2025 kl. 23.22 UTCresolved

      Some users experienced degraded service for our email auth flows. This was due to a Cloudflare change against Vercel as noted in the following blog: https://developers.cloudflare.com/changelog/2025-03-22-next-js-vulnerability-waf/

    Degraded performance on Auth and API

    Startede 12. februar 2025 kl. 03.34 UTC · 3d 20h

    IssuesMindre hændelse
    Berørte komponenter
    APIAuthentication
    1. 12. februar 2025 kl. 03.34 UTCidentified

      We're currently experiencing a degradation in our Auth and Wallet signing processes. The problem has been identified and are working towards a solution.

    2. 13. februar 2025 kl. 03.11 UTCidentified

      Our team is making progress on a fix for this issue. We are currently in the testing phase internally to ensure stability and prevent recurrence. We will provide another update as soon as testing is complete.

    3. 14. februar 2025 kl. 01.12 UTCmonitoring

      A fix has been implemented and we're monitoring the results.

    4. 15. februar 2025 kl. 23.52 UTCresolved

      This incident has been resolved.

    Intermittent Errors

    Startede 4. december 2024 kl. 21.55 UTC · 4h 1m

    IssuesMindre hændelse
    Berørte komponenter
    APIDashboardAuthentication
    1. 4. december 2024 kl. 21.55 UTCinvestigating

      We are currently investigating this issue.

    2. 5. december 2024 kl. 01.30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5. december 2024 kl. 01.56 UTCresolved

      This incident has been resolved.

    API and Auth endpoints exceeding rate limiting rules

    Startede 29. oktober 2024 kl. 15.30 UTC · 0m

    IssuesMindre hændelse
    1. 29. oktober 2024 kl. 16.28 UTCresolved

      We've identified an issue where customers received a rate limiting response from our systems. We've since mitigated those rate limits and adjusted the rules to allow customer traffic.

    Login issues

    Startede 15. oktober 2024 kl. 17.02 UTC · 1h 49m

    OutageKritisk hændelse
    Berørte komponenter
    DashboardSMS Delivery
    1. 15. oktober 2024 kl. 18.36 UTCinvestigating

      We are currently investigating login issues with Dashboard and SMS

    2. 15. oktober 2024 kl. 18.42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 15. oktober 2024 kl. 18.50 UTCresolved

      This incident has been resolved.

    General Outage

    Startede 11. oktober 2024 kl. 22.21 UTC · 1h 14m

    Pending
    Berørte komponenter
    APIAuthentication
    1. 11. oktober 2024 kl. 22.51 UTCinvestigating

      We are currently investigating this issue.

    2. 11. oktober 2024 kl. 23.20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11. oktober 2024 kl. 23.35 UTCresolved

      This incident has been resolved.

    Emails not sending for applications using Custom Email Provider feature with Postmark SMTP

    Startede 16. september 2024 kl. 05.01 UTC · 8h 12m

    OutageStørre hændelse
    Berørte komponenter
    Third Party
    1. 16. september 2024 kl. 05.01 UTCmonitoring

      Postmark SMTP server outage is causing emails not to send for applications using our Custom Email Provider feature with Postmark. Our team will continue to monitor and update this incident once the issue is resolved.

    2. 16. september 2024 kl. 13.12 UTCresolved

      This incident was resolved by the Postmark team at 02:45 PDT. https://status.postmarkapp.com/notices/5jmmv4cyfqboak2v-service-issue-outbound-smtp-sending-issues

    Service Impact from Vendor Outage

    Startede 7. august 2024 kl. 19.47 UTC · 0m

    OutageStørre hændelse
    Berørte komponenter
    DashboardAuthentication
    1. 7. august 2024 kl. 19.47 UTCresolved

      This incident has been resolved.

    User Login Issue

    Startede 10. juli 2024 kl. 22.09 UTC · 0m

    Pending
    1. 10. juli 2024 kl. 22.09 UTCresolved

      We are currently investigating this issue.

    User Login Issue

    Startede 10. juni 2024 kl. 09.45 UTC · 12h 0m

    Pending
    Berørte komponenter
    Authentication
    1. 10. juni 2024 kl. 22.09 UTCresolved

      This incident has been resolved.