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    Marvel driftsforstyrrelser

    39 Marvel incidents · juni 2015 — official updates, affected components, duration and resolution details.

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    Design Tool storage intermittent failures

    Startede 7. august 2024 kl. 10.34 UTC · 4d 22h

    OutageStørre hændelse
    Berørte komponenter
    Design Tool
    1. 7. august 2024 kl. 10.34 UTCinvestigating

      Our design tool storage system is experiencing intermittent failures that we are currently investigating.

    2. 7. august 2024 kl. 10.42 UTCinvestigating

      We are continuing to investigate this issue.

    3. 7. august 2024 kl. 15.04 UTCmonitoring

      A fix has been implemented and we are monitoring results.

    4. 8. august 2024 kl. 16.54 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 12. august 2024 kl. 08.54 UTCresolved

      Our infrastructure has been upgraded and monitoring has ensured that we are experiencing no more intermittent errors on our design tool storage systems.

    Outage of backend system supporting Marvel

    Startede 20. februar 2024 kl. 11.02 UTC · 3h 19m

    OutageStørre hændelse
    Berørte komponenter
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 20. februar 2024 kl. 11.02 UTCinvestigating

      We are currently investigating this issue.

    2. 20. februar 2024 kl. 11.43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20. februar 2024 kl. 11.44 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 20. februar 2024 kl. 13.10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 20. februar 2024 kl. 14.21 UTCresolved

      Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

    Infrastructure Outage

    Startede 6. juni 2023 kl. 15.20 UTC · 24m

    OutageKritisk hændelse
    Berørte komponenter
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 6. juni 2023 kl. 15.20 UTCinvestigating

      We are currently investigating this issue. Google's infrastructure is potentially having issues with networking and load balancing affecting our service.

    2. 6. juni 2023 kl. 15.36 UTCidentified

      Confirmed issue with Google's infrastructure.

    3. 6. juni 2023 kl. 15.38 UTCidentified

      Traffic beginning to hit Marvel's database again. We are monitoring the situation.

    4. 6. juni 2023 kl. 15.44 UTCresolved

      Marvel is operational again. We will continue to monitor the situation.

    DNS Failure

    Startede 19. februar 2023 kl. 00.23 UTC · 37m

    Pending
    Berørte komponenter
    Design syncProject EditorPrototypesGraphQL Platform APIDesign Tool
    1. 19. februar 2023 kl. 00.23 UTCinvestigating

      We are currently investigating this issue.

    2. 19. februar 2023 kl. 01.00 UTCresolved

      This incident has been resolved.

    Parts of the service are not responding

    Startede 14. december 2022 kl. 12.10 UTC · 6m

    IssuesMindre hændelse
    Berørte komponenter
    Sketch pluginProject EditorPrototypesGraphQL Platform API
    1. 14. december 2022 kl. 12.10 UTCinvestigating

      We are currently investigating an issue where prototypes and some parts of the system are not responding.

    2. 14. december 2022 kl. 12.15 UTCresolved

      The incident has been resolved.

    Marvel web app is experiencing intermittent outages

    Startede 3. december 2022 kl. 01.24 UTC · 43m

    Pending
    Berørte komponenter
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 3. december 2022 kl. 01.24 UTCinvestigating

      We are currently investigating this issue.

    2. 3. december 2022 kl. 02.07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3. december 2022 kl. 02.07 UTCresolved

      This incident has been resolved.

    Infrastructure Issue

    Startede 29. april 2022 kl. 06.44 UTC · 57m

    OutageKritisk hændelse
    Berørte komponenter
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 29. april 2022 kl. 06.44 UTCinvestigating

      We are currently investigating this issue.

    2. 29. april 2022 kl. 07.03 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29. april 2022 kl. 07.06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 29. april 2022 kl. 07.41 UTCresolved

      This incident has been resolved.

    Marvel backend update failure

    Startede 13. april 2022 kl. 10.21 UTC · 2h 51m

    OutageKritisk hændelse
    Berørte komponenter
    Project EditorPrototypesBillingDesign Tool
    1. 13. april 2022 kl. 10.21 UTCinvestigating

      We are currently investigating an issue where a code deploy has disabled our frontend site from functioning.

    2. 13. april 2022 kl. 10.27 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 13. april 2022 kl. 10.37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13. april 2022 kl. 13.12 UTCresolved

      This incident has been resolved.

    Partial outage due to cache server issue

    Startede 21. september 2021 kl. 06.30 UTC · 14m

    IssuesMindre hændelse
    Berørte komponenter
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 21. september 2021 kl. 06.30 UTCinvestigating

      We are currently investigating this issue.

    2. 21. september 2021 kl. 06.33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 21. september 2021 kl. 06.44 UTCresolved

      This incident has been resolved.

    Design API backend Issue

    Startede 21. juli 2021 kl. 16.40 UTC · 3h 58m

    OutageStørre hændelse
    Berørte komponenter
    Sketch pluginDesign syncDesign Tool
    1. 21. juli 2021 kl. 16.40 UTCinvestigating

      We are currently investigating this issue.

    2. 21. juli 2021 kl. 19.19 UTCinvestigating

      We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.

    3. 21. juli 2021 kl. 20.14 UTCidentified

      Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue.

    4. 21. juli 2021 kl. 20.24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 21. juli 2021 kl. 20.37 UTCresolved

      This incident has been resolved.

    CDN hosting service experiencing issues

    Startede 8. juni 2021 kl. 09.58 UTC · 3h 56m

    IssuesMindre hændelse
    Berørte komponenter
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 8. juni 2021 kl. 09.58 UTCinvestigating

      We are currently investigating an issue with our edge content network having a failure. Our service is currently unavailable at this time

    2. 8. juni 2021 kl. 10.27 UTCinvestigating

      The outage is affecting specific locations where Fastly is down. We are still able to host to a number of countries globally.

    3. 8. juni 2021 kl. 10.46 UTCmonitoring

      Our CDN provider appears to be addressing the issue and we are seeing some of the service reappear in different locations.

    4. 8. juni 2021 kl. 11.19 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 8. juni 2021 kl. 13.54 UTCresolved

      This incident has been resolved.

    Issue with application servers: http 503

    Startede 24. maj 2021 kl. 13.28 UTC · 3m

    OutageKritisk hændelse
    Berørte komponenter
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 24. maj 2021 kl. 13.28 UTCinvestigating

      We are currently investigating the issue and will update you as soon as we can.

    2. 24. maj 2021 kl. 13.31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24. maj 2021 kl. 13.32 UTCresolved

      Incident resolved

    Unsplash API integration failure

    Startede 10. marts 2021 kl. 15.59 UTC · 3h 24m

    OutageStørre hændelse
    Berørte komponenter
    Design Tool
    1. 10. marts 2021 kl. 15.59 UTCinvestigating

      We are currently investigating an issue with our Unsplash Image API integration which is failing to load images added to a design in our design tool.

    2. 10. marts 2021 kl. 16.48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10. marts 2021 kl. 18.45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10. marts 2021 kl. 19.23 UTCresolved

      This incident has been resolved.

    Issue serving Design tool, Sketch and Handoff

    Startede 19. januar 2021 kl. 11.12 UTC · 31m

    OutageKritisk hændelse
    Berørte komponenter
    Sketch pluginDesign syncDesign Tool
    1. 19. januar 2021 kl. 11.12 UTCidentified

      We are currently fixing an issue that affects the Design Tool, Sketch and Handoff. These features are currently offline.

    2. 19. januar 2021 kl. 11.42 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 19. januar 2021 kl. 11.43 UTCresolved

      Fixed, but we will continue to monitor.

    Global CDN disruption

    Startede 12. januar 2021 kl. 15.59 UTC · 57m

    IssuesMindre hændelse
    Berørte komponenter
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 12. januar 2021 kl. 15.59 UTCinvestigating

      Our CDN provider Fastly is experiencing some issues https://status.fastly.com/incidents/1rbr326kjsmt

    2. 12. januar 2021 kl. 16.53 UTCmonitoring

      Fastly has a fix out and they are monitoring.

    3. 12. januar 2021 kl. 16.55 UTCresolved

      This incident has been resolved.

    Degraded operations due to Google service outage.

    Startede 14. december 2020 kl. 12.24 UTC · 3h 29m

    IssuesMindre hændelse
    Berørte komponenter
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 14. december 2020 kl. 12.24 UTCinvestigating

      We are currently investigating this issue.

    2. 14. december 2020 kl. 12.47 UTCmonitoring

      Google appear to have stabilised their performance issues and the service appears to be back to normal operation, we will continue monitoring to ensure everything is working correctly.

    3. 14. december 2020 kl. 15.53 UTCresolved

      This incident was Google related and appears resolved their end.

    Backend sync queues degraded

    Startede 30. november 2020 kl. 13.17 UTC · 3h 56m

    IssuesMindre hændelse
    Berørte komponenter
    Design syncPrototypesGraphQL Platform APIDesign Tool
    1. 30. november 2020 kl. 13.17 UTCinvestigating

      We are currently investigating this issue.

    2. 30. november 2020 kl. 13.51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30. november 2020 kl. 14.39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30. november 2020 kl. 17.13 UTCresolved

      This incident has been resolved.

    Backend failure on hosting service

    Startede 28. august 2020 kl. 11.10 UTC · 3h 33m

    IssuesMindre hændelse
    Berørte komponenter
    Blog
    1. 28. august 2020 kl. 11.10 UTCinvestigating

      We are currently investigating this issue.

    2. 28. august 2020 kl. 12.08 UTCidentified

      The issue with the blog not loading is localised so far to locations in the UK, specifically London. We are working with our hosting provider to solve the issue.

    3. 28. august 2020 kl. 12.08 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 28. august 2020 kl. 14.43 UTCresolved

      This incident has been resolved.

    Images not loading for some customers - Image Hosting Provider

    Startede 11. august 2020 kl. 07.00 UTC · 0m

    IssuesMindre hændelse
    1. 13. august 2020 kl. 17.44 UTCresolved

      An SSL network error prevented certain customers from being able to see images on the platform. This issue was affecting customers utilising internal network proxies which prevented the images from loading due to an SSL Protocol error. All of our images are hosted via our CDN system Fast.ly. We altered the Fastly system to force TLS and HSTS security headers for all clients requesting image URLs and it solved the issue. We are still investigating the root cause of why this suddenly occurred as no configuration was changed or altered in the Fast.ly hosting system. We will be working to determine further with Fastly and our customers to determine the specific conditions leading to the error occurring.

    Design API Node Failure

    Startede 14. juni 2020 kl. 20.18 UTC · 3h 8m

    IssuesMindre hændelse
    Berørte komponenter
    Design syncDesign Tool
    1. 14. juni 2020 kl. 20.18 UTCinvestigating

      We are currently investigating this issue.

    2. 14. juni 2020 kl. 20.33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14. juni 2020 kl. 22.54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14. juni 2020 kl. 23.25 UTCresolved

      This incident has been resolved.