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    53 Mavenlink undefined incidents · maj 2024 — official updates, affected components, duration and resolution details.

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    Salesforce Service Disruption

    Startede 16. september 2026 kl. 14.06 UTC · 5h 20m

    Pending
    1. 16. september 2026 kl. 14.06 UTCinvestigating

      Den tredje part service (Salesforce) vi bruger til vores support tilbud (Live Hjælp, Support Cases, og Support Portal) er i øjeblikket ned. Vi overvåger dens status og vil opdatere, så snart de rapporterer, at deres systemer er online igen.

    2. 16. september 2026 kl. 17.49 UTCmonitoring

      Salesforce-tjenesterne er ved at komme sig, men problemet er endnu ikke helt løst. Kunder kan fortsætte med at opleve problemer adgang til Support Portal. Vi fortsætter med at overvåge situationen og vil give endnu en opdatering, når tjenesten er fuldt restaureret.

    3. 16. september 2026 kl. 19.25 UTCresolved

      The Salesforce teknologi team har nu informeret brugerne om, at platformens stabilitet og ydeevne er nu igen på forventede niveauer, og hændelsen er blevet løst.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Databehandlingsforsinkelser - Indsigt Dataeksport

    Startede 31. august 2026 kl. 15.22 UTC · 1h 30m

    OutageStørre hændelse
    Berørte komponenter
    Kantata OX APIKantata OX InsightsKantata OX Application
    1. 31. august 2026 kl. 15.22 UTCinvestigating

      Vores edb-infrastruktur er ved at løbe bagud, hvilket forårsager Insights Dataeksport ikke at blive behandlet.

    2. 31. august 2026 kl. 15.51 UTCidentified

      Vi har fundet årsagen til problemet og arbejder nu på et fix.

    3. 31. august 2026 kl. 16.17 UTCmonitoring

      Vi har implementeret et fix og overvåger nu resultaterne. Tingene burde vende tilbage til normale, men vi vil fortsætte med at holde tæt øje.

    4. 31. august 2026 kl. 16.53 UTCresolved

      Denne hændelse er blevet løst. Insights Data Eksport er nu at behandle som normalt. Tak for din tålmodighed.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Tegnet Event API: Forsinket i begivenhedsgenerering

    Startede 18. august 2026 kl. 14.33 UTC · 2h 1m

    IssuesMindre hændelse
    Berørte komponenter
    Kantata OX Subscribed Events API
    1. 18. august 2026 kl. 14.33 UTCmonitoring

      Der er i øjeblikket en forsinkelse i at generere tegnede begivenheder. Vi har identificeret problemet, og et fix er blevet gennemført. Tidligere begivenheder er stadig tilgængelige. Der forventes ingen tab af data. Nye begivenheder fortsætter med at generere, men med en forsinkelse.

    2. 18. august 2026 kl. 16.33 UTCresolved

      Denne hændelse er blevet løst. Nye begivenheder er nu genererer normalt i den Abonnede Begivenheder API, herunder begivenheder i hændelsesperioden. Vi undskylder for eventuelle ulemper dette spørgsmål kan have forårsaget.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Forsinkede indrykninger

    Startede 27. juli 2026 kl. 00.04 UTC · 27m

    IssuesMindre hændelse
    Berørte komponenter
    Kantata OX Insights
    1. 27. juli 2026 kl. 00.04 UTCinvestigating

      Vi undersøger et problem med standard Insights data belastninger. Nogle konti modtager enten ikke deres data eller modtager dem efter en forsinket tidsplan. For at lære at se status for dine uploads, se venligst artiklen Insights Oversigt Knowledge Base.

    2. 27. juli 2026 kl. 00.11 UTCmonitoring

      Vi har implementeret et fix og overvåger nu resultaterne. Tingene burde vende tilbage til normale, men vi vil fortsætte med at holde tæt øje.

    3. 27. juli 2026 kl. 00.32 UTCresolved

      Denne hændelse er blevet løst. Alle områder af Kantata OX er tilbage til normal. Tak for din tålmodighed!

    Automatisk oversat fra den officielle hændelsesopdatering.

    Template Task Ordering

    Startede 18. juni 2026 kl. 20.12 UTC · 3h 8m

    Pending
    Berørte komponenter
    Kantata OX Application
    1. 18. juni 2026 kl. 20.12 UTCinvestigating

      We are investigating reports that the tasks reordering in templates is not working correctly.

    2. 18. juni 2026 kl. 20.31 UTCidentified

      The likely cause of the issue has been identified and a potential fix is in the works.

    3. 18. juni 2026 kl. 21.54 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 18. juni 2026 kl. 22.54 UTCidentified

      We have identified the issue and are deploying a fix.

    5. 18. juni 2026 kl. 23.20 UTCresolved

      We have a deployed a fix and task reordering in templates is functioning correctly again.

    Export Time is not Clickable on the Project Time & Expense Tab

    Startede 15. juni 2026 kl. 13.10 UTC · 1h 45m

    Pending
    Berørte komponenter
    Kantata OX Application
    1. 15. juni 2026 kl. 13.10 UTCinvestigating

      We are currently investigating this issue.

    2. 15. juni 2026 kl. 13.45 UTCinvestigating

      We continue to investigate the issue and believe we have discovered the root cause. Thank you for your patience as we work to implement and deploy a fix.

    3. 15. juni 2026 kl. 14.11 UTCinvestigating

      We are continuing to investigate this issue.

    4. 15. juni 2026 kl. 14.14 UTCidentified

      The root cause of the issue has been verified and we are now actively reverting the file changes for deployment.

    5. 15. juni 2026 kl. 14.34 UTCidentified

      We are continuing to work on a fix for this issue.

    6. 15. juni 2026 kl. 14.43 UTCmonitoring

      A partial fix has been deployed that re-enables the export functionality. There continues to be a known styling issue related to the form. This will also be fixed soon.

    7. 15. juni 2026 kl. 14.55 UTCresolved

      The project time and expense export functionality is now available again.

    Resource Center Projects Tab Missing Dropdown

    Startede 12. juni 2026 kl. 16.55 UTC · 57m

    IssuesMindre hændelse
    Berørte komponenter
    Kantata OX Application
    1. 12. juni 2026 kl. 16.55 UTCinvestigating

      We are investigating an issue where projects in the Resource Center Projects tab are missing dropdown arrow.

    2. 12. juni 2026 kl. 17.09 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 12. juni 2026 kl. 17.52 UTCresolved

      This incident has been resolved.

    Loading issues for Global Time Entry and Global Expenses

    Startede 2. juni 2026 kl. 18.40 UTC · 1h 41m

    Pending
    Berørte komponenter
    Kantata OX Application
    1. 2. juni 2026 kl. 18.40 UTCinvestigating

      We are currently investigating this issue.

    2. 2. juni 2026 kl. 19.09 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2. juni 2026 kl. 19.31 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2. juni 2026 kl. 20.01 UTCmonitoring

      A fix has been deployed and we are monitoring the results.

    5. 2. juni 2026 kl. 20.21 UTCresolved

      This incident has been resolved.

    Unable to move tasks in task tracker

    Startede 13. maj 2026 kl. 20.29 UTC · 8m

    IssuesMindre hændelse
    Berørte komponenter
    Kantata OX Application
    1. 13. maj 2026 kl. 20.29 UTCinvestigating

      Some users have reported that tasks are not moving to their intended position when reordering in the task tracker. We are currently investigating the issue.

    2. 13. maj 2026 kl. 20.32 UTCidentified

      The issue has been identified and a fix is being rolled out.

    3. 13. maj 2026 kl. 20.34 UTCmonitoring

      The fix has been implemented and we are monitoring the results.

    4. 13. maj 2026 kl. 20.34 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 13. maj 2026 kl. 20.38 UTCresolved

      This incident has been resolved.

    Insights Dashboards Inaccessible for some Accounts

    Startede 30. april 2026 kl. 23.01 UTC · 3h 16m

    OutageStørre hændelse
    Berørte komponenter
    Kantata OX Audit LogsKantata OX Insights
    1. 30. april 2026 kl. 23.01 UTCinvestigating

      We are investigating an issue with standard Insights. A small subset of accounts are unable to view their dashboards. We have contacted our BI Partner and they are working on a fix. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.

    2. 1. maj 2026 kl. 00.08 UTCinvestigating

      Our BI partner is continuing to work on a fix. We're unable to provide an ETA at this time, but we will update with more information as we receive it.

    3. 1. maj 2026 kl. 02.17 UTCresolved

      The issue is resolved, and a data load has finished successfully for all accounts. We thank you for your patience an apologize for any inconvenience.

    Delayed Insights Loads

    Startede 21. april 2026 kl. 12.17 UTC · 1h 7m

    OutageKritisk hændelse
    Berørte komponenter
    Kantata OX APIKantata OX Insights
    1. 21. april 2026 kl. 12.17 UTCinvestigating

      We are investigating an issue with standard Insights data loads. Some accounts are either not receiving their data or receiving it on a delayed schedule. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.

    2. 21. april 2026 kl. 12.38 UTCidentified

      We’ve found the underlying cause of the problem and are now working on a fix. We should have everything back to normal soon!

    3. 21. april 2026 kl. 13.13 UTCmonitoring

      We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

    4. 21. april 2026 kl. 13.14 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 21. april 2026 kl. 13.24 UTCresolved

      This incident has been resolved. All areas of Kantata OX are back to normal. Thank you for your patience!

    Investigating Issues with MBridge Syncing Data

    Startede 6. april 2026 kl. 15.21 UTC · 58m

    IssuesMindre hændelse
    Berørte komponenter
    Kantata OX M-Bridge
    1. 6. april 2026 kl. 15.21 UTCinvestigating

      We are currently noticing data sync issues on MBridge.

    2. 6. april 2026 kl. 15.35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6. april 2026 kl. 15.42 UTCmonitoring

      A fix has been implemented and we are monitoring the results. You may experience some delays as we work through the backlog of jobs.

    4. 6. april 2026 kl. 16.19 UTCresolved

      This incident has been resolved.

    Delay in Audit Log Data

    Startede 1. april 2026 kl. 23.09 UTC · 3h 29m

    Pending
    Berørte komponenter
    Kantata OX Audit Logs
    1. 1. april 2026 kl. 23.09 UTCidentified

      Audit Logs data has not been updated since March 30, 4:30pm Pacific. All reports are functional but will not reflect recent updates. The problem has been identified and the fix is running. No data has been lost, and we expect the system to take time to catch up. We will monitor progress and update status when we have an estimate of the time to complete.

    2. 1. april 2026 kl. 23.31 UTCmonitoring

      We estimate that it will take between 6-7 hours for the system to have all data up to date. Progress will continue to be monitored, and we will update status regularly.

    3. 2. april 2026 kl. 02.32 UTCmonitoring

      Processing the data backlog took less time than expected. All data in audit logs should be nearly up to date, and will be completely up to date soon.

    4. 2. april 2026 kl. 02.39 UTCresolved

      All data in audit logs is now up to date.

    Pulse Surveys Unavailable

    Startede 26. marts 2026 kl. 17.29 UTC · 1h 16m

    OutageKritisk hændelse
    Berørte komponenter
    Kantata Pulse
    1. 26. marts 2026 kl. 17.29 UTCinvestigating

      We are currently aware of an issue that is preventing Pulse surveys from loading and are actively working on a solution.

    2. 26. marts 2026 kl. 17.42 UTCidentified

      We’ve found the underlying cause of the problem and are now working on a fix. We should have everything back to normal soon!

    3. 26. marts 2026 kl. 17.48 UTCmonitoring

      We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

    4. 26. marts 2026 kl. 18.45 UTCresolved

      This incident has been resolved. Thank you for your patience!

    Elevated Errors

    Startede 14. januar 2026 kl. 15.41 UTC · 2h 45m

    IssuesMindre hændelse
    Berørte komponenter
    Kantata OX APIKantata OX M-BridgeKantata OX ApplicationSmart Upload ManagerKantata Connect
    1. 14. januar 2026 kl. 15.41 UTCinvestigating

      We’re noticing a higher number of errors than usual in Kantata OX. We’re working to resolve this as quickly as possible. Thanks for your patience! Users experiencing this issue can refresh the page and continue to work as usual.

    2. 14. januar 2026 kl. 16.17 UTCinvestigating

      We’re continuing to investigate the issue and working to resolve this as quickly as possible. Thank you for your patience! Users experiencing this issue can refresh the page and continue to work as usual.

    3. 14. januar 2026 kl. 16.24 UTCinvestigating

      We are continuing to investigate this issue.

    4. 14. januar 2026 kl. 16.29 UTCidentified

      The issue has been identified and a fix is being implemented. Thank you for your patience while we work to resolve this issue.

    5. 14. januar 2026 kl. 16.37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 14. januar 2026 kl. 16.57 UTCinvestigating

      We are continuing to observe elevated error rates. We're continuing to work to resolve this as quickly as possible. Thank you for your patience!

    7. 14. januar 2026 kl. 17.53 UTCmonitoring

      We have identified the issue and deployed a fix. Error rates are now decreasing and we will continue to monitor performance and errors until returning to normal operation. Thank you for your patience as we work to fully resolve this.

    8. 14. januar 2026 kl. 18.25 UTCresolved

      This incident has been resolved. Users and integrations that encountered 502 or 504 errors are safe to retry operations. Some M-Bridge and Connect integrations may have automatically disabled due to elevated error rates and may need to be manually re-enabled.

    Performance Issue

    Startede 16. december 2025 kl. 17.42 UTC · 1h 51m

    Pending
    Berørte komponenter
    Kantata OX APIMavenpageKantata OX ApplicationSmart Upload Manager
    1. 16. december 2025 kl. 17.42 UTCinvestigating

      We are currently noticing slowness across Kantata OX. We appreciate your patience as we investigate this issue.

    2. 16. december 2025 kl. 18.00 UTCinvestigating

      Site load times have returned to normal.

    3. 16. december 2025 kl. 18.20 UTCidentified

      We have identified the issue and we are working on a fix for it.

    4. 16. december 2025 kl. 18.40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 16. december 2025 kl. 19.34 UTCresolved

      This incident has been resolved.

    Elevated Kantata AI Errors

    Startede 21. november 2025 kl. 00.44 UTC · 5d 2h

    IssuesMindre hændelse
    Berørte komponenter
    Kantata OX Application
    1. 21. november 2025 kl. 00.44 UTCinvestigating

      We’re noticing a higher number of errors than usual with our Project Agent and Status Report Agent. We’re working to resolve this as quickly as possible. Thanks for your patience!

    2. 21. november 2025 kl. 17.30 UTCidentified

      We’ve found the underlying cause of the problem to be an issue with one of our AI sub-processors and are now working on a fix.

    3. 24. november 2025 kl. 17.31 UTCidentified

      We are continuing to work on a fix for the issue with one of our AI sub-processors. Thank you for your patience.

    4. 26. november 2025 kl. 00.40 UTCmonitoring

      We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

    5. 26. november 2025 kl. 02.44 UTCresolved

      This incident has been resolved. Thank you for your patience!

    Insights Pipeline is Down

    Startede 29. oktober 2025 kl. 18.28 UTC · 1h 37m

    OutageKritisk hændelse
    Berørte komponenter
    Kantata OX Insights
    1. 29. oktober 2025 kl. 18.28 UTCidentified

      Our Business Intelligence Partner is currently offline, they are undergoing emergency maintenance. We are continuing to monitor the situation.

    2. 29. oktober 2025 kl. 18.35 UTCidentified

      Our Business Intelligence Partner has identified the issue and they are working on a fix.

    3. 29. oktober 2025 kl. 19.04 UTCidentified

      Our Business Intelligence Partner is working on a fix for this issue. We are continuing to monitor the situation.

    4. 29. oktober 2025 kl. 19.13 UTCidentified

      The issue has been resolved, and Insights reports are now accessible. Data refreshes will be resumed when we have confirmed those systems are accessible.

    5. 29. oktober 2025 kl. 19.29 UTCmonitoring

      Our BI partner has confirmed that all systems are operational. Data refreshes are resumed, and we expect all data to be up to date within an hour.

    6. 29. oktober 2025 kl. 20.05 UTCresolved

      Data refreshes have completed for all accounts, and Insights reports will reflect up to date data. Thank you for your patience regarding this issue.

    Smart Upload Manager connectivity issues

    Startede 20. oktober 2025 kl. 16.04 UTC · 3h 9m

    OutageKritisk hændelse
    Berørte komponenter
    Smart Upload Manager
    1. 20. oktober 2025 kl. 16.04 UTCinvestigating

      We’re noticing issues that are preventing access to Smart Upload Manager right now. We’re looking into it and will keep you updated. Thanks for your understanding.

    2. 20. oktober 2025 kl. 16.20 UTCidentified

      Our third party provider is experiencing a service disruption that is affecting Smart Upload Manager. We are working with our provider to resolve the issue.

    3. 20. oktober 2025 kl. 18.02 UTCmonitoring

      The application is now accessible but some features and functions may still present intermittent issues. We will continue to monitor until performance is fully restored.

    4. 20. oktober 2025 kl. 19.13 UTCresolved

      The incident is now resolved. Thank you for your patience.

    Delayed Insights Loads

    Startede 29. september 2025 kl. 22.45 UTC · 18m

    IssuesMindre hændelse
    Berørte komponenter
    Kantata OX Insights
    1. 29. september 2025 kl. 22.45 UTCinvestigating

      We are investigating an issue with delayed Insights data loads. All accounts appear to be affected at this time. We will provide more information as we have it.

    2. 29. september 2025 kl. 22.51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29. september 2025 kl. 22.52 UTCmonitoring

      The issue has been identified. Users can expect their Insights data loads to be refreshed within the next 20-30 minutes.

    4. 29. september 2025 kl. 23.02 UTCresolved

      This incident has been resolved.