Mindtickle driftsforstyrrelser

1. 24. oktober 2026 kl. 13.19 UTCresolved

   Oversigt • To kritiske sårbarheder i PHP runtime ("PHP2Shell") blev offentliggjort den 21. oktober 2026. • Mindtickle platformen, herunder kundeindlæringswebsteder og customer-domæne implementeringer, er bygget primært på Go, JavaScript, TypeScript, Python og Java, og er ikke påvirket. Berørt komponent • En støttekomponent brugt PHP: backend service for in-app "Rapport et problem" feedback formular. Det er adskilt fra help- artikel søgning og chat funktioner i samme support panel, som kører på andre tjenester og er ikke påvirket. • Det tjener feedback formular og modtager en rapport, når en bruger indsender en. Tjenesten sender rapporten til vores supportholds helpdesk. • Det kører adskilt fra kernen Mindtickle platform. Det er ikke en del af, hvordan læringswebsteder betjenes, hvordan brugerne logger ind, eller hvordan læringsindhold og lejerdata lagres eller behandles. Det har ingen adgang til de systemer, der indeholder disse data. Rengøring • På 23 okt 2026, anvendte vi de formildende konfigurationsændringer anbefales i PHP sikkerhed rådgivning for at reducere risikoen for udnyttelse, mens vi forberedt opgraderingen. • På 24 okt 2026 opgraderede vi komponenten til PHP 8.3.36, den faste udgivelse, på tværs af alle produktionsområder og verificerede fixet. • Vi tilføjede også en anmodning-filtrering kontrol som en forsvars- in- dybde foranstaltning. Komponenten forblev i drift hele tiden, uden nedetid. Undersøgelse • Vi gennemgik logs fra 20 okt 2026, dagen før offentliggørelse, gennem oprensning på 24 okt 2026. • Vi fandt ingen beviser for udnyttelse og ingen beviser for, at nogen kundedata var tilgængelige eller udsat. Ingen handling påkrævet • Der er ingen grund til at rotere adgangskoder, API nøgler, SSO indstillinger, eller integration legitimation. • Vi fortsætter med at overvåge og vil opdatere denne side, hvis noget ændres. • For spørgsmål, dokumentation eller en formel erklæring, e-mail infosec @ mindtickle.com.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 21. september 2026 kl. 13.13 UTCinvestigating

   Brugerne kan i øjeblikket ikke logge ind på Mindtickle-platformen. Brugere, der allerede er logget ind, er ikke påvirket og kan fortsætte med at bruge platformen. Vores team undersøger sagen aktivt.

2. 21. september 2026 kl. 13.53 UTCidentified

   Vi har identificeret årsagen til login-problemet og arbejder i øjeblikket på en patch.

3. 21. september 2026 kl. 15.10 UTCmonitoring

   Vi ser tegn på opsving, og nogle brugere bør nu være i stand til at logge ind på Mindtickle platform. Vi fortsætter med at overvåge opsvinget og arbejde gennem de resterende berørte brugere.

4. 21. september 2026 kl. 15.46 UTCmonitoring

   Opdatering: Login funktionalitet er nu blevet restaureret for de fleste brugere. Vi vil fortsat overvåge platformen nøje for at sikre fuld genopretning og stabilitet.

5. 21. september 2026 kl. 16.42 UTCresolved

   Det login problem, der påvirker platformen er blevet løst, og brugerne kan nu logge ind normalt. Afbrydelsen varede fra 04: 52 AM PT til 9: 42 AM PT. Ingen kundedata blev påvirket. Brugere, der allerede var logget ind på Mindtickle var i stand til at få adgang til platformen uden nogen bekymringer. Vi beklager forstyrrelsen. Hvis du stadig ikke kan logge ind, bedes du kontakte os @ mtsupport @ mindtickle.com. Vi vil fuldføre en intern post mortem og offentliggøre RCA her inden for de næste par dage.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. september 2026 kl. 13.33 UTCidentified

   Vi er klar over et problem, der påvirker Salesforce-relaterede arbejdsgange, forårsaget af en vedvarende afbrydelse på Salesforce side. Dette er ikke resultatet af et problem i Mindtickle. Hvad er påvirket: Kunder, der bruger Salesforce integration kan se svigt eller forsinkelser i følgende: 1. Salesforce Integration (SFDC): CRM data sync, brugerforsyning / sync, modul / aktiver anbefalinger, og lærende ydeevne sync til Salesforce 2. Digital Sales Room: synkronisering af muligheder, kontakter, automatisk room creation for Salesforce muligheder, og konti fra Salesforce, og skrive room aktivitet tilbage til Salesforce. Kernen DSR funktionalitet (oprettelse og deling af rum, indhold, analytics) forbliver tilgængelig. 3. Ring AI: kortlægning optagelser til Salesforce optegnelser og viser Salesforce mulighed / konto felter på et møde, når det er tilgængeligt, skubbe opkald indsigt tilbage til Salesforce, og Salesforce Dialer opkald capture. Core Call AI funktionalitet (optagelse, transskription, indsigt) forbliver tilgængelig. Hvad er ikke påvirket: Non-Salesforce arbejdsgange, centrale produkt funktionalitet, og kunder, der ikke bruger Salesforce integration er alle opererer normalt. Vi overvåger aktivt udbruddet af Salesforce og vurderer virkningen.

2. 16. september 2026 kl. 17.01 UTCresolved

   Salesforce-udbruddet er blevet løst, og alle berørte arbejdsgange fungerer nu normalt.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 31. august 2026 kl. 11.08 UTCinvestigating

   Sælger Copilot oplever høje fejlrater på grund af en nedstrøms afbrydelse i Azure datacenter understøtter denne anvendelse sag. Også, Mindtickle chat support kan opleve fejl i at generere svar på dine spørgsmål.

2. 31. august 2026 kl. 11.40 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 31. august 2026 kl. 12.10 UTCmonitoring

   der er blevet gennemført et fix, og vi overvåger situationen.

4. 31. august 2026 kl. 13.06 UTCresolved

   Hændelsen er blevet løst, og alle systemer er nu operationelle.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 19. august 2026 kl. 17.16 UTCinvestigating

   Vi undersøger et problem, hvor en delmængde af kunder kan se dårlige data i visse analytics rapporter, specielt: SSR, Custom Dashboards, Manager & Relationship rapporter, og Oversigt / adoption / Performance rapporter. Andre rapporter og produktområder er ikke berørt. Hvis dine analyser afspejler aktuelle data, er der ikke behov for handling. Vi sender en opdatering snart.

2. 20. august 2026 kl. 02.07 UTCresolved

   Dette spørgsmål er løst. Alle berørte rapporter viser nu aktuelle data. Tak for din tålmodighed.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 13. juni 2026 kl. 00.35 UTCinvestigating

   We are currently experiencing a partial service disruption on Mindtickle platform. Users may encounter errors, intermittent failures, or degraded performance across the platform. Our engineering team is actively investigating and mitigating the issue while closely monitoring recovery efforts.

2. 13. juni 2026 kl. 00.51 UTCidentified

   We have identified the cause of the elevated error rates and are deploying mitigation measures. We are monitoring the platform closely and working to restore normal service.

3. 13. juni 2026 kl. 01.01 UTCmonitoring

   Mitigation has been deployed and services are operating normally. We are continuing to monitor the platform closely to ensure stability.

4. 15. juni 2026 kl. 03.36 UTCresolved

   The incident has been resolved and services are operating normally. We will continue to monitor the platform to ensure stability. A detailed Root Cause Analysis will be shared shortly.

5. 18. juni 2026 kl. 12.24 UTCpostmortem

   # **Incident Summary** On June 12, 2026, Mindtickle experienced a service disruption caused by an unexpected surge in processing activity within one of our backend workflows. The resulting increase in downstream traffic exceeded the capacity of a critical platform dependency, leading to service degradation and eventual unavailability. The issue was mitigated by reducing processing throughput and allowing affected systems to recover. **Impact Duration:** **3 hours and 15 minutes**. ## **Impact** During the incident window, customers may have experienced: * Delays in invitation-related workflows * Elevated latency and intermittent errors across affected services * Temporary degradation of platform functionality dependent on the impacted backend systems ## **Incident Timeline** * ‌**Jun 12, 03:00 PM**: A critical backend dependency becomes saturated, resulting in service degradation and elevated error rates. * **Jun 12, 03:15 PM**: The issue is detected through automated monitoring and customer reports. Investigation begins. * **Jun 12, 04:50 PM**: Mitigation measures are implemented to reduce processing throughput and stabilize affected systems. * **Jun 12, 05:46 PM**: Platform functionality is restored fully ## **Root Cause** A backend workflow generated a significantly higher volume of processing activity than historical norms. As the system worked through the resulting backlog, requests propagated through multiple downstream services, creating sustained load across the platform. While each component behaved as designed, the combined volume exposed capacity and protection gaps within the processing chain. The resulting amplification effect overwhelmed a critical backend dependency, causing service degradation and eventual unavailability. ## **Resolution** The team mitigated the incident by reducing the rate at which backlog processing occurred, allowing downstream systems to stabilize and recover. Once traffic levels returned to normal operating ranges, affected services resumed normal operation and platform functionality was fully restored. ## **Corrective and Preventive Actions** * Introduce rate limiting and additional safeguards for high-volume processing workflows to prevent a single workflow from generating excessive downstream load. * Implement backpressure, circuit-breaking, and load-shedding mechanisms across critical processing paths to better protect downstream dependencies during traffic spikes. * Review platform capacity limits, concurrency settings, and monitoring to improve resilience and provide earlier visibility into abnormal processing patterns.

1. 3. juni 2026 kl. 17.06 UTCresolved

   On June 2nd, between 7:19 AM PDT and 9:21 AM PDT, our third-party recording provider experienced a disruption that prevented the Call AI bot from joining meetings. A limited number of customers were impacted, and unfortunately, the affected recordings are non-recoverable. We sincerely apologize for the disruption and any impact to your workflows. The issue is fully resolved, and recordings are functioning normally. If your account was affected, your account team will reach out with specific details.

1. 21. maj 2026 kl. 15.29 UTCinvestigating

   Users may experience issues starting Two-Way Roleplay sessions. In addition admins may be unable to preview roleplays. The team is actively investigating the issue and working toward resolution.

2. 21. maj 2026 kl. 15.59 UTCidentified

   We have identified the root cause as a service disruption at a third-party provider that powers parts of the Two-Way Roleplay workflow. We are actively working with the vendor to restore the service and recover impacted functionality as quickly as possible.

3. 21. maj 2026 kl. 17.07 UTCidentified

   Recovery efforts are still ongoing, and we continue to work closely with our third-party partners to restore the impacted service. Our teams remain actively engaged on the issue.

4. 21. maj 2026 kl. 17.18 UTCidentified

   We are seeing partial recovery in the impacted service, and some roleplay attempts are now completing successfully. We continue to work with the third-party provider toward full restoration.

5. 21. maj 2026 kl. 17.49 UTCmonitoring

   The impacted systems are now operational again, and roleplay workflows are functioning successfully. We are continuing to monitor the systems closely to ensure stability.

6. 21. maj 2026 kl. 18.30 UTCresolved

   All impacted systems are now operating normally, and Two-Way Roleplay functionality has been fully restored. We will continue to monitor the systems closely. The incident is now resolved.

1. 18. maj 2026 kl. 13.17 UTCinvestigating

   The 'Featured Hubs' widget, wherever used on the Mindtickle platform, is not loading. The Hubs and individual media/assets are working properly. We are currently investigating this. All other capabilities of the Mindtickle platform are operating normally.

2. 18. maj 2026 kl. 13.21 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18. maj 2026 kl. 13.31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18. maj 2026 kl. 13.55 UTCresolved

   This incident has been resolved. The 'Featured Hubs' widget is now loading as expected, and the Mindtickle platform is fully operational.

1. 11. maj 2026 kl. 14.25 UTCinvestigating

   We are currently investigating an issue impacting call recordings in Call AI. Users may experience failures while recording calls. The team is actively working on identifying the root cause and restoring normal functionality. Further updates will be shared shortly.

2. 11. maj 2026 kl. 16.35 UTCresolved

   The issue has now been identified and resolved, and Call AI services are operating normally again. We will share a detailed Root Cause Analysis (RCA) shortly.

1. 26. marts 2026 kl. 11.50 UTCresolved

   Between 07:50 AM and 11:25 AM PT on March 24, 2026, the Mindtickle platform experienced a service disruption affecting Call Recordings. Full service was restored by 11:25 AM PT. We are currently conducting a thorough investigation and will publish a detailed Root Cause Analysis (RCA) shortly.

2. 27. marts 2026 kl. 03.50 UTCpostmortem

   We experienced a service disruption impacting **Call AI bot functionality**. During this time, **select scheduled meetings were affected**, where Call AI bots were unable to join and record. The issue has been fully resolved, and services have returned to normal operation. ‌ **Impact** * Call AI bots were unable to join **select scheduled meetings** * Call recordings and transcriptions were not generated for impacted meetings ‌ **Timeline** * **07:50 AM PT:** Incident began; bots unable to join select meetings * **07:52 AM PT:** Alerts triggered; issue detected and investigation initiated * **09:00 AM PT:** Root cause identified within Call AI bot infrastructure * **10:15 AM PT:** Mitigation measures applied; service recovery in progress * **11:25 AM PT:** Service fully restored; bots resumed normal operation ‌ **Root Cause** This incident was caused by a **transient issue within the Call AI bot infrastructure**, which impacted service availability during the affected period. ‌ **Next Steps** * Exploring & implement enhanced failover mechanisms to improve system resilience * Introducing more granular monitoring and alerting for faster detection ‌ We apologize for the inconvenience caused and appreciate your patience.

1. 19. februar 2026 kl. 14.33 UTCinvestigating

   we are currently investigating an issue affecting the Analytics Platform. While out of the box dashboards remain functional, users may be unable to open existing custom reports or create new ones. Our engineering team is identifying the root cause, and we will provide an update as soon as more information is available. We apologize for the interruption to your workflow.

2. 19. februar 2026 kl. 14.50 UTCinvestigating

   We are continuing to investigate this issue.

3. 19. februar 2026 kl. 14.52 UTCresolved

   We have successfully resolved the issue affecting the Analytics Platform. All custom reports should now load correctly, and the ability to create new reports has been fully restored. Our team has verified the fix, and we are monitoring the system to ensure continued stability. Thank you for your patience while we worked to get this back online.

1. 12. februar 2026 kl. 03.29 UTCinvestigating

   We are observing high error rates for both admins and end users for select customer instances. We are investigating the issue and will share an update shortly.

2. 12. februar 2026 kl. 03.29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12. februar 2026 kl. 03.36 UTCmonitoring

   We have implemented a fix and are monitoring the progress. We are seeing the error rates coming down.

4. 12. februar 2026 kl. 03.37 UTCresolved

   The incident has been resolved. All admins and end users should be able to access the platform without any concerns.

1. 6. februar 2026 kl. 13.23 UTCresolved

   [Resolved] A subset of customers (admins only) experienced intermittent failures when admins attempted to upload content to the platform. End users were not impacted and were able to view existing content without issues. The issue has been resolved, and all admin content upload workflows are operating as expected. Incident Timeline Start Time: 05 Feb 2026, 11:15 PM PT Resolved Time: 06 Feb 2026, 05:12 AM PT We will share a detailed RCA once the post-incident review is complete.

1. 18. november 2025 kl. 14.45 UTCidentified

   The Two-Way Roleplay Missions feature is currently experiencing an outage and is inaccessible. This is a direct consequence of the ongoing, widespread Cloudflare network outage. We are closely monitoring Cloudflare's recovery efforts and expect the service to be restored as soon as their network disruption is resolved.

2. 18. november 2025 kl. 14.54 UTCmonitoring

   Cloudflare has confirmed the deployment of a fix for the underlying network issue. We are now observing a significant decrease in error rates on our platform, with Two-Way Roleplay Missions starting to become accessible again. We will continue to monitor the platform closely as services stabilize, and will post a final resolution notice once all operations are confirmed to be fully back to normal.

3. 18. november 2025 kl. 15.37 UTCmonitoring

   Two-Way Roleplay Missions are operational. We will continue to monitor the platform closely to ensure stability before marking this incident as fully resolved.

4. 18. november 2025 kl. 17.17 UTCresolved

   All services are normal. A detailed Root Cause Analysis (RCA) will be published shortly.

1. 20. oktober 2025 kl. 16.30 UTCidentified

   There has been a second surge of error rates and latencies reported due to an AWS outage in the US-East-1 region. The AWS team is actively working on this and we are monitoring the status closely. Though the platform is up and some features are working, select customers and users may face intermittent failues in accessing the platform. We will keep updating the status page as soon as we receive updates from AWS. We apologize for the inconvenience caused here. AWS Outage Status: https://health.aws.amazon.com/health/status

2. 20. oktober 2025 kl. 17.51 UTCidentified

   As per AWS, their internal subsystems are now showing early signs of recovering in a few Availability Zones (AZs) in the US-EAST-1 Region. They are now applying mitigations to the remaining AZs at which point we expect launch errors and network connectivity issues to subside. We will share an update once the AWS team has applied the mitigations and we have verified at our end.

3. 20. oktober 2025 kl. 19.43 UTCmonitoring

   Post the recovery and fix from the AWS team, we are observing a significant improvement in the Mindtickle platform performance. Most Mindtickle workflows are now functioning normally. Our teams continue to monitor the situation closely and will provide an update once the issue is fully resolved. AWS Outage Status: https://health.aws.amazon.com/health/status

4. 20. oktober 2025 kl. 20.55 UTCresolved

   The incident has been resolved, and the Mindtickle platform is now operating normally. We continue to closely monitor performance to ensure everything remains stable.

1. 20. oktober 2025 kl. 10.07 UTCmonitoring

   Earlier today, some Mindtickle customers experienced high error rates and intermittent service disruptions due to an AWS outage in the US-East-1 region. AWS has since deployed a fix, and we’re observing steady recovery across our systems. Error rates are declining, and most services are returning to normal. Our teams continue to monitor the platform closely to ensure full stability. We’ll share a final update once all systems are fully restored. Thank you for your patience and understanding.

2. 20. oktober 2025 kl. 11.03 UTCresolved

   The incident has been resolved, and the Mindtickle platform is operating normally.

1. 16. oktober 2025 kl. 03.54 UTCinvestigating

   We’ve identified an issue where specific pages within the Analytics section are displaying stale or incorrect data for select customers. Our team is actively investigating the issue and will share further updates as soon as possible. Impacted Areas: 1. OData Routes (Partial Routes) – Stale data visible 2. Analytics Platform Pages (Series, Modules, Learner & Learner Groups) – Incorrect data displayed 3. Custom Reports shared with customers via Email (in the last 12 hours) – Incorrect data displayed

2. 16. oktober 2025 kl. 04.29 UTCmonitoring

   A fix has been implemented and we are running a sanity check at our end.

3. 16. oktober 2025 kl. 04.50 UTCresolved

   This incident has been resolved. We will share an RCA once the postmortem is complete.

1. 15. oktober 2025 kl. 11.19 UTCresolved

   Between October 14, 2025, 12:10 AM PT and October 15, 2025, 3:00 AM PT, select Call AI customers experienced a delay in the processing of call recordings. Impact: 1. Call recordings generated during this period were temporarily not visible on the Call Listing page. What Continued to Work: 1. All recordings captured before the incident window remained accessible on the Call Listing page. 2. For calls recorded during the incident, Recording Ready emails were successfully sent to end users, allowing access to the recordings via the email links. We are conducting a post-incident analysis to identify the root cause. A detailed Root Cause Analysis (RCA) report will be shared once the investigation is complete.

1. 24. september 2025 kl. 09.01 UTCinvestigating

   We're currently experiencing an high error rate in our in-platform analytics and are actively investigating the root cause to restore full functionality.

2. 24. september 2025 kl. 09.40 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24. september 2025 kl. 09.51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24. september 2025 kl. 10.09 UTCresolved

   A fix has been applied, and the incident has been resolved. We are continuing to monitor this closely.