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    11 Mist incidents · september 2023 — official updates, affected components, duration and resolution details.

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    EMEA-03 is unavailable - Resolution in progress

    Startede 2. marts 2026 kl. 10.48 UTC · 9d 22h

    Pending
    1. 12. marts 2026 kl. 08.53 UTCresolved

      **Final Update:** All services including claiming of devices have been fully restored in the new environment as part of disaster recovery of UAE instance.Thank you for your patience during this time.

    Impact of AWS EAST Issues on Global 03 Operations

    Startede 20. oktober 2025 kl. 20.09 UTC · 3h 12m

    Pending
    1. 20. oktober 2025 kl. 23.21 UTCresolved

      The telemetry is now being rendered for the Service Level Expectation Metrics and Insights in the Mist portal UI for the last hour in the Global 03 environment. Thank you again for your patience.

    Intermittent Timeouts in Global 02, Global 04, and EMEA 02

    Startede 12. juni 2025 kl. 19.30 UTC · 3h 12m

    Pending
    1. 12. juni 2025 kl. 22.42 UTCresolved

      We've now resolved the incident. All functions have returned to normal.

    Unable to Login to Global 02

    Startede 30. april 2025 kl. 20.33 UTC · 50m

    Pending
    1. 30. april 2025 kl. 21.23 UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Subset of APs showing disconnected

    Startede 17. juli 2024 kl. 16.06 UTC · 3h 29m

    Pending
    1. 17. juli 2024 kl. 19.35 UTCresolved

      We've now resolved the incident. APs are showing connected. And Wi-Fi clients are displayed. Thanks for your patience.

    Access Points are displaying as disconnected on Global 01

    Startede 23. april 2024 kl. 15.16 UTC · 2h 8m

    Pending
    1. 17. juli 2024 kl. 19.27 UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Email [email protected] to open or update support tickets

    Startede 23. april 2024 kl. 11.24 UTC · 33m

    Pending
    1. 23. april 2024 kl. 11.57 UTCresolved

      We've now resolved the incident. Thanks for your patience. Tickets can be opened and updated as normal.

    Cloud Technical Issue

    Startede 22. marts 2024 kl. 11.17 UTC · 1h 11m

    Pending
    1. 22. marts 2024 kl. 12.28 UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Unable to login to Global 02

    Startede 9. februar 2024 kl. 16.50 UTC · 37m

    Pending
    1. 9. februar 2024 kl. 17.28 UTCresolved

      We've now resolved the incident, users are able to login to Global 02 (manage.gc1.mist.com). Thanks for your patience.

    Cloud Performance Degraded on Global 1

    Startede 23. januar 2024 kl. 15.18 UTC · 1h 8m

    IssuesMindre hændelse
    1. 23. januar 2024 kl. 16.25 UTCresolved

      We've now resolved the incident. Thanks for your patience.

    WLAN configuration Anomalies

    Startede 1. september 2023 kl. 14.24 UTC · 1h 4m

    Pending
    1. 1. september 2023 kl. 15.28 UTCresolved

      Issue with intermittent wireless operations have been fully restored - please reach out to [email protected] if you have any issues. Apologies for the inconvenience caused