Ncedcloud driftsforstyrrelser

1. 31. maj 2024 kl. 14.15 UTCresolved

   23. maj 2024 9: 35AM EDT Identificeret - NCDPI og Identity Automation har identificeret et dataproblem, der forsinker behandlingen af data fra studerende og personale her til morgen. Spørgsmålet er blevet identificeret, og vi arbejder i øjeblikket på en beslutning. 23. maj 2024 10: 26AM EDT Identificeret - NCDPI og Identity Automation forventer i øjeblikket data skal behandles med succes i morgen formiddag, 5 / 24 under næste filkørsel. 24 maj 2024 9: 16AM EDT Identificeret - Den Studerende og Personale databehandling forsinkelse fortsætter fra 5 / 24. NCDPI og Identity Automation fortsætter med at arbejde hen imod en opløsning og vil fortsætte med at kommunikere status, indtil problemet er fuldt løst. Maj 30, 2024 10: 14AM EDT Identificeret - Studenter- og personaledata er nøjagtige op til 5 / 28. Mens den underliggende årsag til filen problemer bliver undersøgt, NCDPI og Identity Automation har en plan om manuelt at fastsætte og behandle filerne på mandage, onsdage, og fredage indtil problemet er løst. De næste Student og Personale filer vil blive behandlet på 5 / 31. 31 maj 2024 10: 15AM Edt Opløst - Student og Medarbejder filer blev behandlet som forventet på 5 / 31.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 29. marts 2024 kl. 12.49 UTCresolved

   27 marts, 2024 4: 55PM EDT Identificeret - NCEdCloud Staff dataopdateringer er i øjeblikket forsinket på grund af et problem, hvor et brugerfelt i kildedata er for stort for data iscenesættelse system. NCDPI og Identity Automation er i færd med at undersøge og har udarbejdet et forslag til beslutning. En anden status opdatering vil blive offentliggjort om morgenen af 3 / 28. Personaledata bør være nøjagtige op til 3 / 22 på dette tidspunkt. Bemærk, at medarbejderen tilføjer er ikke påvirket, kun opdateringer af eksisterende medarbejdere. 28 Marts 2024 9: 58AM EDT Overvågning - NCEdCloud personale data bør være aktuelle fra 3 / 28. NCPDI og Identity Automation arbejder på at bekræfte, at problemet ikke vil gentage sig i 3 / 29 personale fil. 29 marts, 2024 8: 49AM EDT Resolved - Emne er blevet løst som personale data proces med succes som forventet på 3 / 29.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 21. februar 2024 kl. 13.45 UTCresolved

   20 Februar 2024 8: 33AM EST Undersøgelse - NCEdCloud Source Databehandling er i øjeblikket på hold på grund af fil levering spørgsmål. NCDPI og Identity Automation undersøger aktivt. NCEdCloud data bør være aktuelle op til 2 / 18. 20 Februar 2024 3: 53PM EST Identificeret - NCDPI og Identity Automation forventer, at filen behandling problem vil blive løst på 2 / 21. 21. februar 2024 8: 45AM EST Resolved - Data i NCEdCloud er aktuelle fra 2 / 21.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 31. januar 2024 kl. 14.57 UTCresolved

   30 januar 2024 10: 02AM EST Undersøgelse - NCEdCloud kilde databehandling er i øjeblikket forsinket på grund af et uventet antal e-mails mangler på brugerkonti. Spørgsmålet undersøges af IDAuto og NCDPI. Ingen NCEdCloud konti er blevet påvirket, men behandling vil blive forsinket, indtil nye filer er behandlet. 31 januar 2024 9: 57AM EST Resolved - Kildedata for 1 / 31 er blevet behandlet med succes.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 29. september 2022 kl. 18.03 UTCresolved

   September 15, 2022 10:28AM EDT Investigating - We have identified there is an issues and latency is expected at this time. We are investigating the core issue and will update site as details are available. September 15, 2022 2:16PM EDT Monitoring - At this time we are monitoring the site in order to ensure there are no additional issues. Upgraded to Operational. September 16, 2022 8:24AM EDT Investigating - It appears that we are experiencing latency within NCEdCloud 9-16-22. Currently amending the situation within AWS and will be monitor situation soon. September 21, 2022 12:44PM EDT Monitoring - Currently still monitoring issues that were happening with NCEdCloud last week. RCA occurring. September 29, 2022 2:03PM EDT Resolved - Issue is resolved. This is a 24 hours a day 7 days a week monitored event with alerts attached. RCA being determined.

1. 1. marts 2022 kl. 14.42 UTCresolved

   February 28, 2022 1:37PM EST Monitoring - Amazon SNS service enables Rapid Identity to send SMS text messages directly to your employees. This service is currently having issues with specifically T-Mobile carrier. There is no indication that there are issues with any other carriers at this time. February 28, 2022 4:23PM EST Monitoring - The issue is not causing all carriers to be affected only T-Mobile and Sprint. March 1, 2022 9:42AM EST Resolved - On February 26, 2022, it appears that T-mobile's SMS servers started blocking the 10 origin numbers associated with our Amazon SNS account. We've reached out to the carrier to get reason behind the blockage, but at this time have still not heard back from them. To mitigate this issue we generated a new bank of origin phone numbers to send from. This change to origin numbers appears to have worked as we are now seeing successful delivery rate creep back up to normal. SMS service should now be restored for your T-mobile users. From what we can tell, this issue did not affect any other phone carrier.

1. 10. februar 2022 kl. 18.00 UTCresolved

   February 10, 2022 11:11AM EST Investigating - We are currently experiencing a service disruption for NCDPI/NCEdCloud. We have identified the issue and are currently working to repair. No estimate at this time for repair. The ticket number for reference is 00062626. February 10, 2022 11:31AM EST Monitoring - Issue is being monitored and root cause analysis is being performed. All users should be able to access NCEdCloud at this time. February 10, 2022 1:00PM EST Resolved - This morning we experienced a 20 minute downtime that caused intermittent problems logging into NCEdCloud. The interruption has been identified and resolved with AWS and Identity Automation. Users should not be experiencing any further issues logging into NCEdCloud.

1. 31. januar 2022 kl. 03.25 UTCresolved

   January 28, 2022 9:14AM EST Identified - There was an issue with a sync in PowerSchool that has been identified. There is a file that has not been able to process since Wednesday, January 26, 2022 identified as the Student file. We are currently working on a resolution for this issue. There will be no interruption or degradation of performance. Identity Automation appreciates your patience while we rectify the matter. January 30, 2022 10:25PM EST Resolved - All student file have been processed at this time.

1. 10. januar 2022 kl. 02.50 UTCresolved

   January 9, 2022 9:50PM EST Identified - All internal Identity Automation emails are back up at this time. We do not expect any further downtime. January 9, 2022 9:50PM EST Resolved - All internal Identity Automation emails are back up at this time. We do not expect any further downtime.