Netdocuments Us driftsforstyrrelser

1. 23. september 2026 kl. 12.43 UTCinvestigating

   Vi undersøger i øjeblikket et problem, der berører den amerikanske tjeneste. Kunderne kan opleve langsom navigation i Tjenesten og kan se fejl kontrollere dokumenter ind eller ud. Hvis du oplever problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: http: / / support.netdocuments.com /

2. 23. september 2026 kl. 13.34 UTCinvestigating

   Vi undersøger stadig et problem, der berører den amerikanske tjeneste. Kunderne kan opleve intermitterende langsom navigation i Tjenesten - herunder forsinkelser med at indlæse workspace resuméer og hjemmeside poster - og kan se fejl kontrollere dokumenter ind eller ud, herunder dokumenter viser som låst. Hvis du oplever problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: https: / / support.netdocuments.com /

3. 23. september 2026 kl. 15.11 UTCinvestigating

   Vi undersøger stadig et problem, der berører den amerikanske tjeneste. Kunderne har oplevet periodisk langsom navigation i Tjenesten - herunder forsinkelser med at indlæse workspace resuméer og hjemmeside poster - og kan se fejl kontrollere dokumenter ind eller ud, herunder dokumenter viser som låst. Hvis du oplever problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: https: / / support.netdocuments.com /

4. 23. september 2026 kl. 16.24 UTCinvestigating

   Vi undersøger stadig et problem, der berører den amerikanske tjeneste. Vi har identificeret det område af Tjenesten, der er ansvarlig for problemet, men endnu ikke nået den egentlige årsag. Vi fortsætter med at se vedvarende langsom navigation i Tjenesten med intermitterende fejl lastning arbejdsområde og hjemmeside elementer. Vi ser også fejl ved at tjekke dokumenter ind eller ud, herunder dokumenter, der viser sig som låst. Hvis du oplever problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: https: / / support.netdocuments.com /

5. 23. september 2026 kl. 17.38 UTCidentified

   Vi har taget skridt til at mindske problemet, der påvirker den amerikanske tjeneste. Vi ser performance begynde at komme sig, men problemet er stadig i gang. Mens systemet fortsætter med at inddrive der kan stadig være langsom navigation i Tjenesten med intermitterende fejl indlæsning arbejdsområde og hjemmeside poster sammen med de fejl, der har været til stede. Inddrivelse sker gradvist, og vi forventer mest funktionalitet til at fortsætte med at forbedre sig i de kommende timer. Vi vil opdatere dette indlæg igen i de næste par timer med yderligere opsving fremskridt. Brug ndOffice til at interagere med dokumenter har vist bedre ydeevne og sucuts satser end at bruge internettet direkte. Hvis du stadig oplever problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: https: / / support.netdocuments.com /

6. 23. september 2026 kl. 22.06 UTCidentified

   Responstider og ydeevne for US Service er stabiliseret. Vi overvåger situationen nøje og udfører yderligere arbejde for at genoprette fuld funktionalitet. En del af denne indsats omfatter rebalancering arbejde på en påvirket database. Mens rebalancering arbejde er afsluttet er der mulige dokument tilgængelighed spørgsmål på en delmængde af dokumenter relateret til dokumentet eller arbejdsområde ID. Det er muligt, hvis et dokument eller workspace id gemmes, hvor rebalancering vedligeholdelsesarbejde udføres aktivt, vil det vises som midlertidigt utilgængelige. Men det vil vende tilbage til normal tilgængelighed og interaktion, efterhånden som den rebalancering arbejde afsluttes. Vi vil opdatere dette indlæg igen i de næste par timer med yderligere opsving fremskridt eller som ny information er tilgængelig. Hvis du stadig oplever problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: https: / / support.netdocuments.com /

7. 24. september 2026 kl. 04.38 UTCmonitoring

   Responstider og ydeevne for US Service er forblevet stabile. Vi fortsætter med at overvåge situationen nøje, og det resterende arbejde for at genoprette fuld funktionalitet vil blive afsluttet i natten timer uden behov for en erklæret vedligeholdelse vindue. Vi vil opdatere dette indlæg igen i starten af den amerikanske bankdag på torsdag med resolution information. Hvis du oplever yderligere problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: https: / / support.netdocuments.com

8. 24. september 2026 kl. 12.12 UTCmonitoring

   Responstider og ydeevne for US Service er fortsat stabile. Vi har afsluttet en systembalance og er i færd med at synkronisere dokumenter ID 'er. Vi fortsætter med at overvåge situationen nøje, mens vi udfører det resterende arbejde for at genoprette fuld funktionalitet. Vi vil opdatere dette indlæg som yderligere fremskridt er gjort. Hvis du oplever yderligere problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: https: / / support.netdocuments.com

9. 24. september 2026 kl. 15.09 UTCmonitoring

   Vi har afsluttet arbejdet med at rebalancere databasen. Det resterende trin er synkronisering dokument id 'er. De fleste dokumenter og arbejdsområder er allerede tilgængelige som forventet, med en lille procentdel af denne synkronisering arbejde tilbage. Vi er aktivt i gang med at forbedre tidsoverslag og arbejde på at fremskynde fremskridt, hvor det er muligt. I øjeblikket forventer vi, at dette bliver afsluttet inden for de næste 1-2 timer. Når synkroniseringen er færdig, vil vi begynde at genoprette de resterende Service komponenter, der blev væltet til at støtte inddrivelse, herunder baggrundsbehandling og API-tilsluttede integreringer. Vi anbefaler at rydde din browser cache og tvinge en side genindlæses for at sikre, at du ser de mest aktuelle data fra Tjenesten. Vi vil opdatere dette indlæg igen inden for en time med yderligere fremskridt. Hvis du oplever yderligere problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: https: / / support.netdocuments.com

10. 24. september 2026 kl. 16.14 UTCmonitoring

    Synkroniseringen af dokument- og arbejdsrums-id 'er er afsluttet. Vi anbefaler at rydde din browser cache og tvinge en side genindlæses for at sikre, at du ser de mest aktuelle data fra Tjenesten. Vi er nu reaktivere Service komponenter, der blev væltet til at støtte inddrivelse, herunder baggrunds behandling og API forbundne integreringer. Baggrundsbehandlingens køer vil have en ophobning af job at arbejde igennem, mens de behandler emner indsendt i løbet af de sidste 24 timer. Derudover er det muligt, at nogle kunder kan se ufuldstændige eller duplikerede arbejdsområder. Vi arbejder på at identificere disse arbejdsområder proaktivt og vil være i stand til at adressere dem via et script. Vi vil fortsætte med at opdatere dette indlæg igen med yderligere oplysninger, da det bliver tilgængeligt. Hvis du oplever yderligere problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: https: / / support.netdocuments.com

11. 24. september 2026 kl. 17.27 UTCmonitoring

    Alle baggrunds behandlingskøer og API-forbundne integreringer er blevet genaktiveret. Tjenesten fortsætter med at udføre på forventede niveauer. Baggrundsbehandling køer hurtigt indhente og forventes at vende tilbage til typiske behandlingstider for alle emner inden for de næste par timer. Vi anbefaler at rydde din browser cache og tvinge en side genindlæses for at sikre, at du ser de mest aktuelle data fra Tjenesten som et første skridt, hvis du ikke ser noget, du forventer at. Oprydning af de ufuldstændige eller duplikerede arbejdsområder skrider frem. Vi forventer, at arbejdet også vil være færdigt i de kommende timer. Vi vil fortsætte med at opdatere dette indlæg igen med yderligere oplysninger, da det bliver tilgængeligt. Hvis du oplever yderligere problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: https: / / support.netdocuments.com

12. 24. september 2026 kl. 22.02 UTCmonitoring

    På nuværende tidspunkt er næsten alle genopretningsaktiviteter fra hændelsen fuldført. Vi anbefaler at rydde din browser cache og tvinge en side genindlæses for at sikre, at du ser de mest aktuelle data fra Tjenesten som et første skridt, hvis du ikke ser noget, du forventer at. - Alle baggrunds behandling køer og API-tilsluttede integreringer er blevet re- aktiveret og opererer på præ-hændelse niveauer. - Udbedring af de ufuldstændige eller duplikerede arbejdsområder er afsluttet. - Manglen på job til baggrundsbehandling har indhentet de fleste køer. Eventuelle tilbageværende optrapning forventes at blive afsluttet natten over. Hvis du oplever yderligere problemer, eller du stadig ikke ser noget, hvor du forventer at, bedes du kontakte Support via portalen: https: / / support.netdocuments.com

13. 28. september 2026 kl. 21.19 UTCresolved

    Den hændelse, der påvirker den amerikanske tjeneste, er blevet løst. Vi fortsætter med at arbejde med et begrænset sæt af kunder for at sikre, at alle workspace spørgsmål er fuldt renset. Hvis du ikke er aktivt engageret i kundesupport, og du stadig oplever problemer, bedes du kontakte os for yderligere undersøgelse: https: / / support.netdocuments.com Tak. NetDocumentsupport

Automatisk oversat fra den officielle hændelsesopdatering.

1. 18. september 2026 kl. 15.56 UTCinvestigating

   Vi er i øjeblikket ved at undersøge et problem med Smartview dokument previews og fil detaljer undlader at indlæse i US Service. Alle andre funktioner i tjenesten fungerer normalt. Åbning af dokumenter direkte via internettet eller gennem ndOffice er det anbefalede arbejde rundt for at se dokumenter, indtil problemet er løst. Vi vil fortsætte med at opdatere dette indlæg, da flere oplysninger er tilgængelige. Hvis du oplever problemer, bedes du kontakte support via portalen for at logge din Support sag. http: / / support.netdocuments.com /

2. 19. september 2026 kl. 03.27 UTCmonitoring

   Vi har opklaret det problem, der påvirker SmartView-dokument forhåndsvisninger i US Service og fortsætter med at fejlfinding Azure forbindelse med vores tredjeparts partnere. Vi fortsætter med at overvåge situationen nøje og vil give yderligere opdateringer til dette indlæg, hvis noget ændrer sig. Hvis du stadig oplever problemer eller har yderligere spørgsmål, bedes du kontakte Support via portalen: http: / / support.netdocuments.com /

3. 21. september 2026 kl. 16.30 UTCresolved

   Spørgsmålet, der påvirker SmartView dokument previews i US Service er blevet løst. Hvis du stadig oplever problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: https: / / support.netdocuments.com /

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. juli 2026 kl. 10.45 UTCidentified

   Vi har identificeret et problem, der påvirker M365 Outlook og Co- Forfatter Login at være en global hændelse med en tredjeparts udbyder. Vi samarbejder med den tredje part om en beslutning. Som workout, skal du bruge ndOffice til at gemme og redigere dokumenter, som ikke er påvirket af dette spørgsmål. Vi vil give opdateringer til dette indlæg som mere information bliver tilgængelig. Hvis du oplever problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: http: / / support.netdocuments.com /

2. 16. juli 2026 kl. 11.38 UTCmonitoring

   Spørgsmålet om M365 Outlook og Co- Forfatter Login er blevet løst, og vi vil fortsætte med at overvåge tæt. Hvis du stadig oplever problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: http: / / support.netdocuments.com /

3. 16. juli 2026 kl. 12.32 UTCresolved

   Spørgsmålet om M365 Outlook og Co- Forfatter Login er løst. Hvis du stadig oplever problemer og gerne vil indsende en støttesag, bedes du kontakte Support via portalen: http: / / support.netdocuments.com /

Automatisk oversat fra den officielle hændelsesopdatering.

1. 30. juni 2026 kl. 19.58 UTCinvestigating

   We are currently investigating an issue affecting the US Service. Some customers may experience a Navigation Error when browsing workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 30. juni 2026 kl. 20.12 UTCmonitoring

   We have remediated the issue impacting the US Service and causing the Navigation Error when browsing workspaces. We continue to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

3. 30. juni 2026 kl. 20.33 UTCresolved

   The issue impacting the US Service and causing the Navigation Error when browsing workspaces has been resolved. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

1. 19. maj 2026 kl. 12.59 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 19. maj 2026 kl. 13.29 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 19. maj 2026 kl. 16.28 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 19. maj 2026 kl. 17.36 UTCmonitoring

   We have identified the issue impacting the US Service response times. Response times have recovered and Service performance has returned to normal. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 19. maj 2026 kl. 18.14 UTCresolved

   We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

1. 18. maj 2026 kl. 21.42 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 18. maj 2026 kl. 22.06 UTCidentified

   We are have identified the issue causing the disruption in the US Service and are working toward remediation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 18. maj 2026 kl. 22.43 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 18. maj 2026 kl. 23.12 UTCresolved

   The issue affecting the US service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 8. maj 2026 kl. 23.10 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 8. maj 2026 kl. 23.39 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice. Opening documents via Office for the web or downloading documents directly should be functioning normally. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 9. maj 2026 kl. 00.06 UTCmonitoring

   We have remediated the issue with the US Service. The Service response has returned to normal. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

4. 9. maj 2026 kl. 01.12 UTCresolved

   The issue with the US Service is resolved. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

1. 27. april 2026 kl. 14.04 UTCinvestigating

   We are investigating an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 27. april 2026 kl. 14.08 UTCidentified

   We have identified an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 27. april 2026 kl. 14.19 UTCmonitoring

   A fix has been implemented and verified to resolve the 500 errors. PatternBuilder is confirmed working. We will continue to provide updates as monitoring continues If you are still experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 27. april 2026 kl. 14.51 UTCmonitoring

   The issue affecting PatternBuilder has been fully resolved. Access to PatterBuilder apps is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

5. 27. april 2026 kl. 14.52 UTCresolved

   This incident has been resolved.

1. 25. februar 2026 kl. 14.50 UTCmonitoring

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 27. februar 2026 kl. 15.35 UTCresolved

   This incident has been resolved.

1. 18. februar 2026 kl. 20.57 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may receive an error message when attempting to login to the Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 18. februar 2026 kl. 21.37 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 19. februar 2026 kl. 04.21 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved as the Service response has remained at typical levels, and all aspects of the Service are functioning normally. Additionally, during the Emergency Maintenance window, we were able rapidly deploy enhancements to the impacted subsystem to further its resiliency. The work completed with no disruption of the Service and the full time-window forecast was not required. We will continue to provide updates through Support Cases and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 17. februar 2026 kl. 14.54 UTCidentified

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 20. februar 2026 kl. 15.42 UTCresolved

   This incident has been resolved.

1. 2. februar 2026 kl. 22.20 UTCinvestigating

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 13. februar 2026 kl. 14.26 UTCresolved

   This incident has been resolved.

1. 2. januar 2026 kl. 10.40 UTCinvestigating

   We are currently investigating an issue affecting the US service that may impact the creation of new documents and containers, including workspaces. Editing existing documents is not affected at this time. Additional symptoms may occur intermittently while we continue our investigation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2. januar 2026 kl. 11.15 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. Creation of new documents and containers, including workspaces, will still be affected. Editing existing documents may be affected. Additional symptoms may occur intermittently while we continue our investigation. We will continue to provide updates as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2. januar 2026 kl. 11.51 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. There is no change to impact at this time. We will continue to provide updates as more information becomes available.

4. 2. januar 2026 kl. 12.17 UTCidentified

   We have identified the cause of the issue affecting the US service and are actively working on remediation. We will continue to provide updates as remediation progresses. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2. januar 2026 kl. 12.56 UTCmonitoring

   A fix has been implemented for the issue affecting the US service, and we are actively monitoring to ensure stability. Creation of new documents and containers, including workspaces, should now be functioning normally. Editing existing documents remained unaffected. We will continue to provide updates as monitoring continues. If you are still experiencing issues, please contact Support via the portal: https://support.netdocuments.com/

6. 2. januar 2026 kl. 13.54 UTCresolved

   The issue affecting the US service has been fully resolved. Creation of new documents and containers, including workspaces, is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 15. december 2025 kl. 13.10 UTCinvestigating

   We are currently investigating a potential issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for documents. Other symptoms may present themselves intermittently. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 15. december 2025 kl. 14.29 UTCidentified

   We have identified an issue with the US Service. The database infrastructure became impacted after a change window. We have engaged our database vendor and are actively working to resolve the issue. During this time, some users may experience difficulty with searching for workspaces or documents. Other symptoms may present themselves intermittently. Several actions have been taken and some areas of the Service are seeing improved performance. Advanced Searching and Go To searching are still impacted. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 15. december 2025 kl. 15.16 UTCidentified

   We are actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. The actions taken thus far have been effective and we are tracking progress as the work continues. Our current estimate for full recovery is approximately 90 minutes from now. That estimate is based on all the information currently available and may change if new information arises. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 15. december 2025 kl. 17.03 UTCidentified

   We are still actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. From the work that has been completed, improvement is being observed in the performance of workspace searching and lookup table interactions, but full recovery across the platform has not yet been completely achieved.  As a result, the previous estimate for recovery has been extended another 60 minutes. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 15. december 2025 kl. 18.21 UTCidentified

   The work to remediate the issue with the US Service is continuing. While the actions taken today have not yet returned full functionality to the Service we are seeing some improvements in Service response. At this time, some users are experiencing difficulty with searching for workspaces or using the Advanced Search page. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

6. 15. december 2025 kl. 20.05 UTCidentified

   We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. At this time, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

7. 15. december 2025 kl. 23.12 UTCidentified

   Update - We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. We are working on a more comprehensive update that we will post here within an hour. The current status is similar to the previous update, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

8. 16. december 2025 kl. 01.20 UTCidentified

   Update – US Service database incident and current status We recognize that today’s disruption remains ongoing, and that earlier progress noted on our trust site did not persist or lead to full recovery. We apologize for the continued impact on your work and want to provide more detail about what is happening, how it relates to a prior incident, what we’re doing now, and mitigations that might be options for your team members. Summary of impact: In the US region • Workspace search, Advanced Search, and Lookup Table interactions are still degraded. • Some users may see intermittent errors or slow responses in other parts of the Service. • Direct access to content (for example via Favorites, Recents, direct workspace links, or Echo-synced documents on your local device) generally continues to work. How today’s issue started We deployed an upgrade to our Lookup Table database platform outside of business hours. This upgrade was part of our long-term plan to move from a NetDocuments patch to our database provider’s own permanent fix for a bug that previously affected the US Service. Despite having tested this upgrade extensively in our lab environment when it was applied to the US production cluster we experienced a disruption that meant: • Memory pressure within the cluster caused database nodes to become unresponsive and require repeated restarts. • As the cluster became unstable, our search and lookup indexes (including Full Text indexes and Lookup Table structures that power workspace search and Advanced Search) were affected. • Our cloud operations team deleted and rebuilt one of the Full Text index replicas and then recreated the replica, but indexing did not fully recover. As soon as we saw the impact to the cluster stability, we followed our protocol and rolled back the change to the previous database version. Why service did not fully recover after the rollback The rollback itself completed, but unexpectedly the cluster recovery process did not successfully complete across all nodes. How this relates to the earlier database incident Earlier this year, a bug in the Lookup Table database platform caused a serious disruption in the US Service. In response, we: • Deployed an application-level patch in our software that enforces query timeouts independently of the database configuration. Our application-level patch has remained effective and resilient. Today’s incident arose when we fulfilled our commitment to deploy the database provider’s permanent fix via a database upgrade. Both incidents involved unexpected behavior in our database layer. We’re working closely with the database providers’ engineering as part of our remediation efforts, and we’re reviewing our deployment and testing practices to help reduce the risk of recurrence. What we are doing now Our teams are working around the clock to restore full service. Specifically, we are: • Collaborating directly with senior engineers at the platform provider to pinpoint and remediate the memory and indexing behavior we saw after the upgrade. • Completing the rebuild and rebalance of the affected Full Text and Lookup Table indexes in the US cluster. • Carefully restarting web and API servers as indexes recover, while monitoring performance and error rates in real time. Because the remaining work is dominated by index recovery and validation, we are not publishing a precise time estimate for full restoration at this point. Previous estimates were based on the best information we had at the time, but as the incident evolved, they proved too optimistic. We will only provide an ETA when we have high confidence. What you can do in the meantime While we work to restore full search and lookup functionality*: • Team members will be able to access a workspace; you can often still do so from Favorites, Recents, or via a direct link to the workspace. Direct links can be sent from one team member to another as needed if they have access to the workspace. • Documents that have been synchronized locally via Echo can be accessed directly from your local Echo folder. Please ensure you and collaborators review final documents to ensure merging of updates. We will continue to post updates here as we make progress on index recovery and will also publish a full root cause analysis after the incident is fully resolved, including the specific actions we are taking in coordination with the database provider and within our own change and testing processes to reduce the risk of recurrence.

9. 16. december 2025 kl. 05.23 UTCmonitoring

   The Lookup Table issue that has been impacting the US Service is now stabilized. Searching, Workspace access, and all other functions are operating normally at this time. We are monitoring the situation closely for any further impacts. We are continuing the work with our database vendor to confirm the ultimate root cause and will share a detailed update explaining what occurred and the steps we are taking to prevent it from happening again. The incident on this page will remain in a Monitoring state, and we will update this post immediately if the situation changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

10. 17. december 2025 kl. 00.46 UTCresolved

    At this time, we are updating the status of the Trust Site posting to Resolved as Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 10. november 2025 kl. 20.06 UTCinvestigating

   We are investigating an issue with document access in the US Service region that is impacting some customers ability to upload or download documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 10. november 2025 kl. 20.35 UTCidentified

   We have identified the issue with document access in the US Service region that is impacting some customers' ability to upload or download documents and are currently taking action to remediate the symptoms. We will continue to provide updates to this post as the issue is investigated further. We anticipate the next update to be within the next 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

3. 10. november 2025 kl. 21.28 UTCmonitoring

   We have remediated the issue with document access in the US Service region that was impacting some customers' ability to upload or download documents. We are continuing to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 10. november 2025 kl. 22.30 UTCresolved

   The issue with document access in the US Service region that was impacting some customers' ability to upload or download documents is now resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 29. oktober 2025 kl. 18.11 UTCidentified

   We aware of an ongoing issue with Microsoft Azure. They have posted an impacting event on their status page that is actively being investigated in the US. Details can be found here: https://azure.status.microsoft/en-us/status As a result of the Microsoft impact, NetDocuments customers may experience problems with some components in their application. Possible impacts may include: PatternBuilder - Admin Apps Tab PatternBuilder - Word Add-in M365 Outlook Add-In M365 Word Add-In Chatlink SetBuilder We will continue to provide updates to this post as the Microsoft incident is updated.

2. 29. oktober 2025 kl. 21.55 UTCmonitoring

   Update: Our internal testing of the issue with Azure is indicating improved functionality of the features impacted by the Microsoft outage. Because their remediation will take time to fully propagate through Azure it is possible some customers may still be experiencing issues. Full DNS resolution for the issue may take up to 24 hours. Many NetDocuments customers, however, are already reporting all components have returned to normal operation. Again, the latest detail of their issue can be found here: https://azure.status.microsoft/en-us/status We will continue monitoring this situation closely and post additional updates here if anything changes.

3. 30. oktober 2025 kl. 16.19 UTCresolved

   Microsoft has resolved their issue with Azure and internal testing shows all NetDocuments applications are functional at this time. Details of Microsoft Azure status can be found here: https://azure.status.microsoft/en-us/status

1. 27. oktober 2025 kl. 20.25 UTCidentified

   We have identified an issue with performance in the US Service region and are currently taking action to remediate. A limited subset of users may experience general slowness when navigating to workspaces, empty workspaces, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 27. oktober 2025 kl. 21.09 UTCmonitoring

   We have remediated the issue with performance in the US Service region that was affecting a limited subset of customers. Users that were experiencing issues when searching or navigating to workspaces should see response times returning to normal levels. Document searching may remain affected for documents uploaded in the last 90 minutes as those are still being indexed. We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes. If you are continuing to experience difficulty, and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 30. oktober 2025 kl. 16.24 UTCresolved

   At this time, all documents that were uploaded during the Service disruption have been fully processed and the system is performing as expected. If you are unable to find documents uploaded during that time in their proper locations, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ or reply to your currently open Case.

1. 19. oktober 2025 kl. 20.29 UTCresolved

   We received reports of a limited issue affecting approximately 20 customers within the US Service. Impacted users experienced difficulties accessing documents through the web, including when using co-authoring, editing, or sending documents to integrated third-party applications. We believe we have remedied the issue and are conducting follow-up calls to confirm that service has fully returned to normal for each impacted customer. This issue was isolated and unrelated to last week’s disruption. If you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 15. oktober 2025 kl. 15.45 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 15. oktober 2025 kl. 18.11 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to log a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 15. oktober 2025 kl. 19.09 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. Our teams are working closely with technical experts from our database provider and are actively engaging to identify and remediate the issue. The problem we have identified is centered around the lookup table queries in our database environment, which is contributing to the experience customers are encountering. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 15. oktober 2025 kl. 19.51 UTCinvestigating

   We continue to actively troubleshoot the issue and our teams remain fully engaged in resolving it. We’ll provide our next update here within the next 75 minutes—or sooner if new details become available. We appreciate your continued patience and understanding. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 15. oktober 2025 kl. 21.18 UTCinvestigating

   Our team is continuing to troubleshoot the issue and working toward full stability. While we’ve seen some recovery, we’re still investigating the root cause and monitoring system behavior closely. We’ll share another update as soon as more information becomes available within the next 90 minutes or sooner. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 15. oktober 2025 kl. 23.55 UTCinvestigating

   Update: We are continuing to actively investigate this issue and have not yet confirmed a root cause or permanent resolution. The platform is currently stable, with normal Service response times and all features available. If you are still experiencing any issues, please contact Support via the NetDocuments Support Portal : https://support.netdocuments.com/ Because our investigation of the root cause is ongoing, we are maintaining Investigation status and continuing to monitor the platform closely to ensure sustained stability. We will provide another update as more information becomes available or if the situation changes.

7. 16. oktober 2025 kl. 23.10 UTCmonitoring

   The US Service response times have remained at typical levels today and all aspects of the Service are functioning normally at this time. This incident will remain open as we continue to monitor the situation closely. We’ll share another update here tomorrow or add additional information if anything further changes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

8. 17. oktober 2025 kl. 23.52 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved because Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 14. oktober 2025 kl. 16.11 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 14. oktober 2025 kl. 16.19 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. oktober 2025 kl. 16.47 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 14. oktober 2025 kl. 17.46 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

5. 14. oktober 2025 kl. 20.28 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times from all NetDocuments apps. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 14. oktober 2025 kl. 21.19 UTCmonitoring

   Remediation is now in place to resolve the issue impacting the US Service. We are monitoring the remediation to ensure it is stable. Users may need to log out and back in to their NetDocuments Service in order to be returned to their expected performance levels. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/

7. 14. oktober 2025 kl. 22.08 UTCresolved

   The issue impacting the US Service is now resolved. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/