Nextiva driftsforstyrrelser

1. 27. oktober 2026 kl. 17.59 UTCinvestigating

   En undergruppe af kunder er oplever intermitterende spørgsmål med lydkvalitet og deres evne til at placere og modtage opkald. Vores ingeniørhold undersøger sagen aktivt.

2. 27. oktober 2026 kl. 18.44 UTCresolved

   Vi observerer ikke længere intermitterende problemer med lydkvalitet eller evnen til at placere og modtage opkald til den ramte delmængde af kunder. Hændelsen er blevet løst

Automatisk oversat fra den officielle hændelsesopdatering.

1. 20. oktober 2026 kl. 07.22 UTCidentified

   En undergruppe af brugere i Europa oplever problemer med at navigere i applikationen, foretage og modtage opkald og håndtere arbejdsemner. Ingeniører har identificeret problemet og arbejder hen imod en løsning

2. 20. oktober 2026 kl. 08.15 UTCidentified

   Vi arbejder fortsat på at løse dette problem. Mens vi ser generel app navigation vende tilbage til den ramte delmængde af europæiske kunder, indgående og udgående opkald forbliver påvirket.

3. 20. oktober 2026 kl. 09.40 UTCresolved

   Ingeniørerne har taget fat på det resterende problem, og indgående og udgående opkald fungerer efter hensigten for den ramte undergruppe af Europa. Hændelsen er løst på dette tidspunkt.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 1. oktober 2026 kl. 21.30 UTCidentified

   Vi arbejder på at løse et problem, hvor brugerne støder på en spinningcirkel eller fejl, mens de forsøger at starte en salgschat. I nogle tilfælde oplever brugerne også blanke skærme adgang til support chat. For salgshjælp bedes du nå ud til 800- 799- 0600 For support assistance, kan du få adgang help.nextiva.com for support chat.

2. 1. oktober 2026 kl. 22.19 UTCidentified

   Vi fortsætter med at arbejde på at løse de fejl, der opstod, da vi forsøgte at starte en salgschat. Vi har truffet foranstaltninger til at afbøde de periodiske fejl, der er opstået, når der indledes støttekampe, og vi arbejder efter hensigten. For salgshjælp bedes du fortsætte med at nå ud til 800- 799- 0600

3. 1. oktober 2026 kl. 23.55 UTCidentified

   Vi fortsætter med at arbejde på fix for at starte en snak med Sales. For salgshjælp bedes du fortsætte med at nå ud til 800- 799- 0600

4. 2. oktober 2026 kl. 02.44 UTCidentified

   Et fix er blevet anvendt, og vi er i færd med at genaktivere vores salgschat. For salgshjælp bedes du fortsætte med at nå ud til 800- 799- 0600

5. 2. oktober 2026 kl. 06.15 UTCresolved

   Salgschats kan indledes efter hensigten. Spørgsmålet er løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 18. september 2026 kl. 14.34 UTCidentified

   En delmængde af brugere oplever problemer logge ind på deres Nextiva call center konto via brugernavn. Ingeniører er engageret og arbejder i øjeblikket på løsning. Brugere kan logge ind via e-mail som en workout indtil dette problem er løst

2. 18. september 2026 kl. 14.41 UTCresolved

   Denne hændelse er blevet løst

Automatisk oversat fra den officielle hændelsesopdatering.

1. 11. september 2026 kl. 13.38 UTCinvestigating

   En delmængde af vores kunder oplever problemer med indgående opkald i Nextiva Contact Center. Ingeniørerne er engagerede og undersøger problemet.

2. 11. september 2026 kl. 13.55 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført. Vi begynder at se en løsning for nogle af de berørte brugere, da ændringen fortsat anvendes. Vi vil fortsætte med at opdatere gennem fuld afslutning af oprensningsindsatsen.

3. 11. september 2026 kl. 14.05 UTCresolved

   Denne hændelse er blevet løst, og indgående opkald fungerer som tilsigtet for alle kunder.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 13. august 2026 kl. 13.16 UTCinvestigating

   We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.

2. 13. august 2026 kl. 13.59 UTCidentified

   We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

3. 13. august 2026 kl. 14.49 UTCidentified

   Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

4. 13. august 2026 kl. 15.32 UTCidentified

   We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

5. 13. august 2026 kl. 16.10 UTCidentified

   We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

6. 13. august 2026 kl. 16.32 UTCidentified

   We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

7. 13. august 2026 kl. 17.10 UTCmonitoring

   We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.

8. 13. august 2026 kl. 17.58 UTCresolved

   All services have continued to remain stable after resolution actions. Incident is resolved.

1. 7. august 2026 kl. 16.21 UTCinvestigating

   We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.

2. 7. august 2026 kl. 16.53 UTCinvestigating

   Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.

3. 7. august 2026 kl. 17.39 UTCidentified

   We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.

4. 7. august 2026 kl. 18.11 UTCmonitoring

   We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.

5. 7. august 2026 kl. 18.12 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 7. august 2026 kl. 18.55 UTCresolved

   This incident has been resolved.

1. 16. juli 2026 kl. 20.41 UTCinvestigating

   Nogle brugere kan opleve døde luft ved at kalde deres XBert AI Medarbejder. Vores ingeniørhold undersøger sagen aktivt.

2. 16. juli 2026 kl. 20.50 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 16. juli 2026 kl. 21.46 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 1. juli 2026 kl. 12.44 UTCinvestigating

   Nextiva Contact Center brugere oplever problemer logge ind gennem Salesforce CTI, nulstille adgangskoder, og indlæse dashboards inden for deres konto. Ingeniørerne er engagerede og undersøger problemet.

2. 1. juli 2026 kl. 13.10 UTCresolved

   Et fix er blevet implementeret, og brugerne bør ikke længere opleve problemer med at indlæse dashboards, nulstille adgangskoder eller logge ind via Salesforce CTI. Hvis du fortsætter med at opleve problemer, bedes du rydde din browser cache og cookies, før du prøver igen. Hændelsen er løst på dette tidspunkt.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 19. juni 2026 kl. 19.26 UTCinvestigating

   Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue

2. 19. juni 2026 kl. 19.47 UTCmonitoring

   A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.

3. 19. juni 2026 kl. 21.12 UTCresolved

   After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved.

1. 21. maj 2026 kl. 17.39 UTCinvestigating

   A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

2. 21. maj 2026 kl. 18.02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21. maj 2026 kl. 18.32 UTCidentified

   We are continuing to work on the fix for this issue.

4. 21. maj 2026 kl. 18.51 UTCidentified

   We are continuing to work on a fix for this issue.

5. 21. maj 2026 kl. 19.19 UTCidentified

   Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.

6. 21. maj 2026 kl. 19.53 UTCidentified

   Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.

7. 21. maj 2026 kl. 20.19 UTCidentified

   While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.

8. 21. maj 2026 kl. 20.30 UTCmonitoring

   We continue to see full functionality of core services and will continue to monitor for full resolution.

9. 21. maj 2026 kl. 21.02 UTCresolved

   This incident has been resolved.

1. 31. marts 2026 kl. 16.52 UTCinvestigating

   We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.

2. 31. marts 2026 kl. 17.20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31. marts 2026 kl. 19.04 UTCresolved

   This incident has been resolved.

1. 16. februar 2026 kl. 18.39 UTCinvestigating

   We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.

2. 16. februar 2026 kl. 19.10 UTCmonitoring

   A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.

3. 16. februar 2026 kl. 19.37 UTCresolved

   This incident has been resolved.

1. 5. februar 2026 kl. 00.04 UTCidentified

   A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

2. 5. februar 2026 kl. 00.29 UTCmonitoring

   Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.

3. 5. februar 2026 kl. 00.52 UTCresolved

   This Incident has been resolved.

1. 30. januar 2026 kl. 17.56 UTCidentified

   A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

2. 30. januar 2026 kl. 18.23 UTCmonitoring

   A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.

3. 30. januar 2026 kl. 18.37 UTCresolved

   After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.

1. 30. januar 2026 kl. 16.24 UTCinvestigating

   A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.

2. 30. januar 2026 kl. 16.39 UTCresolved

   A fix has been implemented and impact has been mitigated. The incident is resolved.

1. 29. januar 2026 kl. 15.48 UTCinvestigating

   A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.

2. 29. januar 2026 kl. 16.04 UTCidentified

   This issue has been identified, and teams are working on implementing a fix.

3. 29. januar 2026 kl. 16.53 UTCidentified

   We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.

4. 29. januar 2026 kl. 17.34 UTCidentified

   Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.

5. 29. januar 2026 kl. 18.14 UTCidentified

   We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.

6. 29. januar 2026 kl. 18.26 UTCmonitoring

   A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.

7. 29. januar 2026 kl. 19.03 UTCresolved

   This incident has been resolved.

1. 29. januar 2026 kl. 00.35 UTCinvestigating

   A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.

2. 29. januar 2026 kl. 01.06 UTCidentified

   The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.

3. 29. januar 2026 kl. 01.25 UTCresolved

   This incident has been resolved, and logins are working as intended.

1. 7. januar 2026 kl. 03.42 UTCinvestigating

   We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.

2. 7. januar 2026 kl. 03.58 UTCidentified

   Engineers have identified the issue and currently taking steps to remediate the incident.

3. 7. januar 2026 kl. 04.10 UTCresolved

   Logins are working as intended. The incident has been resolved.

1. 12. december 2025 kl. 01.49 UTCinvestigating

   We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.

2. 12. december 2025 kl. 02.21 UTCidentified

   The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.

3. 12. december 2025 kl. 02.55 UTCidentified

   Engineers are implementing a fix. We will continue to update through completion.

4. 12. december 2025 kl. 03.26 UTCidentified

   We are continuing to work on the fix for this issue.

5. 12. december 2025 kl. 03.41 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.

6. 12. december 2025 kl. 03.54 UTCresolved

   This Incident has bene resolved.