Pandadoc driftsforstyrrelser

1. 7. september 2026 kl. 02.47 UTCinvestigating

   Vi modtager rapporter om, at dokument management funktioner kan være utilgængelige for nogle kunder. Du kan ikke åbne, downloade eller arkivere dokumenter. Vi undersøger aktivt problemet og vil dele opdateringer, så snart mere information bliver tilgængelig. Næste opdatering om ~ 30 minutter.

2. 7. september 2026 kl. 02.52 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 7. september 2026 kl. 03.35 UTCidentified

   Vi har bekræftet, at dokument management funktioner er utilgængelige eller nedbrudt for berørte kunder. Du kan være ude af stand til at oprette, åbne eller downloade dokumenter / skabeloner via appen eller PandaDoc API. Vores team arbejder aktivt på en resolution. Næste opdatering om ~ 30 minutter.

4. 7. september 2026 kl. 04.16 UTCmonitoring

   Vi har indsat en rettelse for dokument management funktioner og overvåger systemet for at bekræfte fuld inddrivelse. Når vi er færdige med oparbejdning mislykkedes begivenheder og tjenesten stabiliserer, nogle kunder kan stadig kort opleve problemer skabe, åbne, eller downloade dokumenter eller skabeloner.

5. 7. september 2026 kl. 16.12 UTCresolved

   Denne hændelse er løst. Dokumentbehandling (private og offentlige dokumenter) fungerer normalt fra 20: 28 PDT. Hvad skete der: Mellem 17: 00 og 20: 28 PDT, dokumentbehandling (private og offentlige dokumenter) var ikke tilgængelig for mange kunder. Efter at have modtaget rapporter, vi tog handling, undersøgt, og genoprettet normal drift. Hvis du blev påvirket, bedes du kontakte vores supporthold med dit dokumentlink, hvis du har dokumenter, der blev afsluttet mellem 17: 00-20: 28 PDT og mangler en underskrevet PDF - vores team vil generere det for dig internt. Kontakt vores supporthold, hvis du fortsætter med at opleve problemer: http: / / support.pandadoc.com / en / articles / 9715061-how- to- actact- pandadoc- support

Automatisk oversat fra den officielle hændelsesopdatering.

1. 1. september 2026 kl. 16.54 UTCmonitoring

   Vi har identificeret den grundlæggende årsag påvirker inline felter i modtagervisningen for nogle brugere. Vi fortsætter med at overvåge ydeevne og vil sende en endelig opdatering, når fuld opløsning er bekræftet.

2. 1. september 2026 kl. 17.19 UTCmonitoring

   Vi fortsætter med at overvåge for yderligere spørgsmål.

3. 1. september 2026 kl. 17.20 UTCresolved

   Vi er klar! Inline felter fungerer korrekt, og hændelsen er blevet helt løst. Hvis du fortsætter med at opleve problemer med dette, bedes du kontakte vores support team (https: / / support.pandadoc.com / en / artikler / 9715061- how- to- kontakt- pandadoc- support).

Automatisk oversat fra den officielle hændelsesopdatering.

1. 20. august 2026 kl. 17.03 UTCinvestigating

   Vi undersøger aktivt det igangværende spørgsmål. Tjek venligst tilbage her for opdateringer, og vi sætter pris på din tålmodighed, mens vi får dette løst.

2. 20. august 2026 kl. 17.20 UTCinvestigating

   Vi har mindsket problemet, der påvirker dokumentets oprettelse og visning, og vi ser ikke længere nedbrydning. Vi fortsætter med at arbejde på at identificere den grundlæggende årsag. Vi vil give en yderligere opdatering, når vi lærer mere.

3. 20. august 2026 kl. 21.42 UTCresolved

   Vi er klar! PandaDoc arbejder godt, og hændelsen er blevet løst. Hvis du fortsætter med at opleve problemer med dette, bedes du kontakte vores support team (https: / / support.pandadoc.com / en / artikler / 9715061- how- to- kontakt- pandadoc- support).

Automatisk oversat fra den officielle hændelsesopdatering.

1. 3. august 2026 kl. 14.50 UTCinvestigating

   Live chat er i øjeblikket ikke tilgængelig på grund af en afbrydelse med vores udbyder, Intercom (se flere detaljer her https: / / www.finstatus.com / us- hosting). Hvis du har indsendt en støtteanmodning, arbejder vores team stadig gennem køen, og svartider kan blive forsinket. Vi sætter pris på din tålmodighed og vil genoprette chat så hurtigt som muligt.

2. 3. august 2026 kl. 15.18 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 3. august 2026 kl. 16.40 UTCmonitoring

   Live chat bør være tilgængelig for brugerne nu. Programmet ydeevne er stadig overvåges, og vi vil sende en endelig "ALL SET" besked, når vi har bekræftet, at problemet er fuldt løst.

4. 3. august 2026 kl. 17.55 UTCresolved

   Live chat fungerer korrekt, og hændelsen bør løses fuldt ud.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 30. juli 2026 kl. 10.35 UTCinvestigating

   Vi undersøger aktivt det igangværende spørgsmål. Tjek venligst tilbage her for opdateringer, og vi sætter pris på din tålmodighed, mens vi får dette løst.

2. 30. juli 2026 kl. 11.08 UTCidentified

   Vi har bekræftet, at CRM dokument oprettelse flow er utilgængelig eller ikke fungerer som forventet for berørte kunder. Du kan opleve problemer med indlæsning af PandaDoc-modulet inden for CRM-integration under dokumentoprettelsesprocessen. Vores team arbejder aktivt på at løse det! Vi sender næste opdatering om 30 minutter.

3. 30. juli 2026 kl. 11.40 UTCidentified

   Holdet fortsætter med at arbejde på fix for problemet.

4. 30. juli 2026 kl. 12.01 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 15. juli 2026 kl. 15.54 UTCinvestigating

   Vi undersøger aktivt det igangværende spørgsmål. Tjek venligst tilbage her for opdateringer, og vi sætter pris på din tålmodighed, mens vi får dette løst.

2. 15. juli 2026 kl. 16.12 UTCidentified

   Vi har løst problemet påvirker offentlige API anmodninger, og kunderne bør nu være i stand til at bruge offentlige API normalt. Vi arbejder fortsat med spørgsmålet om dokumentudsendelse via platformen. Vi vil give en anden opdatering, så snart mere information bliver tilgængelig.

3. 15. juli 2026 kl. 16.22 UTCmonitoring

   Spørgsmålet er løst. Kunderne bør nu være i stand til at oprette og sende nye dokumenter via platformen og bruge offentlige API-anmodninger normalt. Bemærk venligst, at dokumenter oprettet under hændelsesvinduet stadig ikke kan sendes. Vi arbejder på at fjerne blokeringen af disse berørte dokumenter og vil give en opdatering, når de er tilgængelige for at sende.

4. 15. juli 2026 kl. 17.05 UTCresolved

   Klar. Spørgsmålet er helt løst. Dokumenter oprettet under hændelsesvinduet er også blevet låst op og er nu tilgængelige for afsendelse.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 30. juni 2026 kl. 21.46 UTCidentified

   We’ve identified the issue with editing sent documents and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

2. 1. juli 2026 kl. 12.28 UTCidentified

   We've confirmed that editing is currently unavailable for document sent more than 30 days ago. Affected clients may experience unresponsive editor behavior when attempting to edit such documents. Our team is actively working to resolve it.

3. 1. juli 2026 kl. 20.56 UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 21. maj 2026 kl. 15.07 UTCinvestigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. 21. maj 2026 kl. 15.20 UTCmonitoring

   We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

3. 21. maj 2026 kl. 15.33 UTCinvestigating

   We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.

4. 21. maj 2026 kl. 16.04 UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 19. maj 2026 kl. 14.30 UTCinvestigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. 19. maj 2026 kl. 14.58 UTCmonitoring

   We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

3. 19. maj 2026 kl. 15.09 UTCresolved

   We're all set! PandaDoc is working properly, and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 6. maj 2026 kl. 19.28 UTCinvestigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. 6. maj 2026 kl. 20.03 UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 30. april 2026 kl. 20.23 UTCinvestigating

   We are currently investigating the issue.

2. 30. april 2026 kl. 20.40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30. april 2026 kl. 20.53 UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 22. april 2026 kl. 09.32 UTCinvestigating

   We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

2. 22. april 2026 kl. 09.46 UTCidentified

   We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress.

3. 22. april 2026 kl. 10.01 UTCidentified

   We are continuing to work on a fix for this issue.

4. 22. april 2026 kl. 10.46 UTCmonitoring

   Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress.

5. 22. april 2026 kl. 11.27 UTCmonitoring

   The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience.

6. 22. april 2026 kl. 11.31 UTCresolved

   This incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

1. 9. januar 2026 kl. 20.56 UTCinvestigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved. Customers currently cannot reach support, and the support team is unable to respond.

2. 9. januar 2026 kl. 21.26 UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 27. oktober 2025 kl. 16.49 UTCinvestigating

   We are currently experiencing a slowdown in key document operations. While the system remains operational, some actions may be significantly slower than usual. Our team is actively working to resolve the issue, and we expect improvements as soon as possible.

2. 27. oktober 2025 kl. 17.52 UTCresolved

   This incident has been resolved.

1. 20. oktober 2025 kl. 13.34 UTCinvestigating

   We are currently investigating this issue.

2. 20. oktober 2025 kl. 13.55 UTCmonitoring

   We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

3. 20. oktober 2025 kl. 14.06 UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 28. juli 2025 kl. 16.02 UTCidentified

   We’ve identified the issue and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

2. 28. juli 2025 kl. 16.37 UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 12. juni 2025 kl. 19.13 UTCinvestigating

   We’re currently experiencing issues with identity verification due to an incident on our third-party provider’s side (Persona). Impact: Notarization: Persona verification is unavailable. Workaround: Please use Personally Known verification instead. Document Verification (ID Check): ID Check for Advanced Verification may not function as expected. Workaround: You can switch the recipient’s verification method to another available type, such as Knowledge-Based Authentication (KBA). Instructions: KBA Setup Guide We recommend using these alternatives until the issue with Persona is resolved. Our team is monitoring the situation closely.

2. 13. juni 2025 kl. 08.25 UTCresolved

   This incident has been resolved.

1. 23. april 2025 kl. 14.30 UTCinvestigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. 23. april 2025 kl. 15.17 UTCinvestigating

   The Pipedrive integration should be back and running! If the issue persists on your end, please reconnect the integration from PandaDoc's end -> Settings -> Integrations (clear the "Cached images and files" for "All Time" period and if anything goes wrong during the reconnect and try again). The team is doing their best to resolve the search issue, thank you for your patience!

3. 23. april 2025 kl. 19.33 UTCinvestigating

   The development team carries on the investigation and is putting all the possible effort in pursuit to restore the search functionality. Check back here for updates and we will get this back on track as soon as possible!

4. 23. april 2025 kl. 22.18 UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 5. marts 2025 kl. 13.53 UTCinvestigating

   We are actively investigating the ongoing issue with document creation from existing templates and loading of Templates and CLIs lists. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. 5. marts 2025 kl. 14.50 UTCidentified

   We have identified the cause of the issue and are currently in the process of implementing a solution. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

3. 5. marts 2025 kl. 16.20 UTCidentified

   The search for template function has been disabled to aid our efforts to quickly implement a solution for the affected services. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

4. 5. marts 2025 kl. 17.16 UTCresolved

   We are all set! All affected services are now operational. Users will now be able to create documents from existing templates, as well as open template and CLI lists. We will continue monitoring services. If you continue to experience issues with this, please contact our Support team

1. 26. februar 2025 kl. 16.42 UTCmonitoring

   Thumbnails generation can work with delays. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

2. 26. februar 2025 kl. 20.17 UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).