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    Papertrail driftsforstyrrelser

    50 Papertrail incidents · maj 2022 — official updates, affected components, duration and resolution details.

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    Delayed log ingestion

    Startede 18. november 2025 kl. 13.59 UTC · 4h 38m

    IssuesMindre hændelse
    Berørte komponenter
    WebsiteLog CollectionSearch AlertsLog Search
    1. 18. november 2025 kl. 13.59 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 18. november 2025 kl. 15.20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18. november 2025 kl. 18.37 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Startede 5. november 2025 kl. 19.32 UTC · 4h 18m

    IssuesMindre hændelse
    Berørte komponenter
    Log CollectionSearch AlertsLog Search
    1. 5. november 2025 kl. 19.32 UTCinvestigating

      We are currently investigating this issue.

    2. 5. november 2025 kl. 23.50 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Startede 3. november 2025 kl. 13.48 UTC · 1d 5h

    IssuesMindre hændelse
    Berørte komponenter
    Log CollectionSearch AlertsLog Search
    1. 3. november 2025 kl. 13.48 UTCinvestigating

      We are currently investigating this issue.

    2. 4. november 2025 kl. 19.10 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Startede 31. oktober 2025 kl. 15.15 UTC · 3h 36m

    IssuesMindre hændelse
    Berørte komponenter
    Log CollectionSearch AlertsLog Search
    1. 31. oktober 2025 kl. 15.15 UTCinvestigating

      We are currently investigating this issue.

    2. 31. oktober 2025 kl. 18.51 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Startede 31. oktober 2025 kl. 02.48 UTC · 38m

    IssuesMindre hændelse
    Berørte komponenter
    Log CollectionSearch AlertsLog Search
    1. 31. oktober 2025 kl. 02.48 UTCinvestigating

      We are currently investigating this issue.

    2. 31. oktober 2025 kl. 03.26 UTCresolved

      This incident has been resolved.

    Alerts delayed

    Startede 20. oktober 2025 kl. 16.02 UTC · 2h 33m

    IssuesMindre hændelse
    Berørte komponenter
    Search Alerts
    1. 20. oktober 2025 kl. 16.02 UTCidentified

      Alerts service disruption due outage at provider: https://health.aws.amazon.com/health/status#multipleservices-us-east-1_1760944260

    2. 20. oktober 2025 kl. 18.07 UTCidentified

      The alert service latencies have returned to normal, but changes to port destinations are delayed.

    3. 20. oktober 2025 kl. 18.36 UTCresolved

      This incident has been resolved.

    Alerts delayed

    Startede 20. oktober 2025 kl. 09.34 UTC · 1h 27m

    IssuesMindre hændelse
    Berørte komponenter
    Search Alerts
    1. 20. oktober 2025 kl. 09.34 UTCinvestigating

      Alerts delayed due to outage at provider: https://health.aws.amazon.com/health/status#multipleservices-us-east-1_1760944260

    2. 20. oktober 2025 kl. 09.36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20. oktober 2025 kl. 11.01 UTCresolved

      This incident has been resolved.

    Delayed logs and search alerts

    Startede 21. august 2025 kl. 17.56 UTC · 2h 11m

    IssuesMindre hændelse
    Berørte komponenter
    Search AlertsLog Search
    1. 21. august 2025 kl. 17.56 UTCinvestigating

      We are currently investigating this issue.

    2. 21. august 2025 kl. 19.18 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 21. august 2025 kl. 20.07 UTCresolved

      This incident has been resolved.

    Some logs delivered from the Heroku AddOn may not arrive.

    Startede 9. juli 2025 kl. 23.31 UTC · 22m

    IssuesMindre hændelse
    Berørte komponenter
    Log Collection
    1. 9. juli 2025 kl. 23.31 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 9. juli 2025 kl. 23.54 UTCresolved

      This incident has been resolved.

    Delayed log ingestion and alerts

    Startede 7. juli 2025 kl. 08.36 UTC · 2h 8m

    IssuesMindre hændelse
    Berørte komponenter
    Log CollectionSearch AlertsLog Search
    1. 7. juli 2025 kl. 08.36 UTCinvestigating

      We are currently investigating this issue.

    2. 7. juli 2025 kl. 10.44 UTCresolved

      This incident has been resolved.

    Logs from some of the applications on Heroku platform are not received in Papertrail

    Startede 10. juni 2025 kl. 08.28 UTC · 17h 14m

    OutageStørre hændelse
    Berørte komponenter
    Log Collection
    1. 10. juni 2025 kl. 08.28 UTCmonitoring

      We are observing an issue with log delivery from Heroku to Papertrail due to an ongoing Heroku incident. This may affect a subset of customers using the Heroku plug-in to send logs to Papertrail. More details on the Heroku incident are available at https://status.heroku.com/incidents/2822.

    2. 10. juni 2025 kl. 18.55 UTCmonitoring

      The Heroku incident is not yet resolved but log delivery from Heroku to Papertrail is nearly back to normal.

    3. 11. juni 2025 kl. 01.42 UTCresolved

      Log delivery from Heroku to Papertrail has returned to normal. If it appears that Heroku isn't sending logs to your Papertrail account please follow the instructions at https://status.heroku.com/incidents/2822 and/or contact Heroku support.

    Alert Delivery

    Startede 6. maj 2025 kl. 09.20 UTC · 1h 7m

    IssuesMindre hændelse
    Berørte komponenter
    Search Alerts
    1. 6. maj 2025 kl. 09.20 UTCinvestigating

      We are currently investigating this issue.

    2. 6. maj 2025 kl. 10.09 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6. maj 2025 kl. 10.26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6. maj 2025 kl. 10.26 UTCresolved

      This incident has been resolved.

    Delays in log ingestion

    Startede 18. marts 2025 kl. 20.41 UTC · 2h 23m

    IssuesMindre hændelse
    Berørte komponenter
    Log CollectionSearch AlertsLog Search
    1. 18. marts 2025 kl. 20.41 UTCinvestigating

      We are currently investigating this issue.

    2. 18. marts 2025 kl. 22.12 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 18. marts 2025 kl. 22.50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 18. marts 2025 kl. 23.04 UTCresolved

      This incident has been resolved.

    Delay in log ingestion

    Startede 27. februar 2025 kl. 14.45 UTC · 41m

    IssuesMindre hændelse
    Berørte komponenter
    Log CollectionLog Search
    1. 27. februar 2025 kl. 14.45 UTCinvestigating

      We are currently investigating this issue.

    2. 27. februar 2025 kl. 15.17 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27. februar 2025 kl. 15.17 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27. februar 2025 kl. 15.26 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 27. februar 2025 kl. 15.26 UTCresolved

      This incident has been resolved.

    Some Search Alerts searched partial data.

    Startede 24. januar 2025 kl. 21.30 UTC · 0m

    IssuesMindre hændelse
    1. 24. januar 2025 kl. 23.32 UTCresolved

      From 21:49 to 22:43 on 2025-01-24 UTC some Search Alerts searched partial data

    Delay in log ingestion

    Startede 5. december 2024 kl. 02.05 UTC · 59m

    IssuesMindre hændelse
    Berørte komponenter
    Log CollectionSearch AlertsLog Search
    1. 5. december 2024 kl. 02.05 UTCinvestigating

      We are currently investigating this issue.

    2. 5. december 2024 kl. 02.49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5. december 2024 kl. 03.04 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Startede 9. november 2024 kl. 01.42 UTC · 27m

    IssuesMindre hændelse
    Berørte komponenter
    Log CollectionSearch AlertsLog Search
    1. 9. november 2024 kl. 01.42 UTCinvestigating

      We are currently investigating this issue.

    2. 9. november 2024 kl. 01.58 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9. november 2024 kl. 02.09 UTCresolved

      This incident has been resolved.

    papertrailapp.com is unavailable

    Startede 21. oktober 2024 kl. 13.46 UTC · 58m

    OutageKritisk hændelse
    Berørte komponenter
    Website
    1. 21. oktober 2024 kl. 13.46 UTCinvestigating

      We are currently investigating this issue.

    2. 21. oktober 2024 kl. 14.30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 21. oktober 2024 kl. 14.33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 21. oktober 2024 kl. 14.44 UTCresolved

      This incident has been resolved.

    Log ingestion delayed

    Startede 16. oktober 2024 kl. 19.37 UTC · 1h 25m

    IssuesMindre hændelse
    Berørte komponenter
    Search AlertsLog Search
    1. 16. oktober 2024 kl. 19.37 UTCinvestigating

      We are currently investigating this issue.

    2. 16. oktober 2024 kl. 20.17 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16. oktober 2024 kl. 20.49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16. oktober 2024 kl. 21.02 UTCresolved

      This incident has been resolved.

    Connections to web site delayed or timing out

    Startede 20. august 2024 kl. 22.49 UTC · 28m

    OutageStørre hændelse
    Berørte komponenter
    Website
    1. 20. august 2024 kl. 22.49 UTCinvestigating

      We are currently investigating this issue.

    2. 20. august 2024 kl. 22.55 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20. august 2024 kl. 23.17 UTCresolved

      This incident has been resolved.