Parchment driftsforstyrrelser

1. 4. september 2026 kl. 12.39 UTCinvestigating

   Vi undersøger i øjeblikket et problem med multifaktorverifikation e-mails fra vores e-mail-udbyder ikke bliver sendt til brugere logge ind.

2. 4. september 2026 kl. 13.36 UTCidentified

   Spørgsmålet er blevet identificeret, og en rettelse er ved at blive gennemført fra tjenesteyderen. Vi vil give en anden opdatering, så snart den bliver tilgængelig.

3. 4. september 2026 kl. 15.06 UTCidentified

   Vi fortsætter med at arbejde på en løsning på dette problem.

4. 4. september 2026 kl. 15.08 UTCmonitoring

   Et fix er blevet implementeret af tjenesten, og vi overvåger i øjeblikket resultaterne.

5. 4. september 2026 kl. 18.58 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. august 2026 kl. 16.59 UTCinvestigating

   Vejret i Manila holdt omkring en tredjedel af vores support team ude i dag, så vi afkorte live support timer til 10 am-4 pm, ET, starter i dag gennem slutningen af ugen. Det gælder telefoner og live chat: inden for disse timer chat overførsler til en menneskelig agent, og uden dem det ikke.

2. 9. september 2026 kl. 14.48 UTCresolved

   This incident has been resolved.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 30. juli 2026 kl. 20.20 UTCmonitoring

   I dag kl. 5: 00 EDT er der en kort systemopdatering for at forbedre vores Skolesøgning på vores Parchment.com hjemmeside. Mens vi ikke forventer det, kan du opleve en midlertidig afbrydelse, der varer blot et par minutter.

2. 30. juli 2026 kl. 21.47 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 27. juli 2026 kl. 14.41 UTCinvestigating

   Vi er i øjeblikket ved at undersøge rapporter om siden spinning, når du forsøger at bestille en kredit.

2. 27. juli 2026 kl. 16.32 UTCinvestigating

   Vi fortsætter med at undersøge rapporter fra et lille antal brugere, der oplever lastproblemer, når de forsøger at bestille en kredit. Dette problem er intermitterende og påvirker ikke alle brugere eller alle ordrer.

3. 27. juli 2026 kl. 18.01 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 27. juli 2026 kl. 19.02 UTCmonitoring

   Vi fortsætter med at overvåge for yderligere spørgsmål.

5. 27. juli 2026 kl. 20.37 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 20. juli 2026 kl. 21.12 UTCinvestigating

   Vi undersøger i øjeblikket et problem, hvor brugerne ser en "Fejl: Mislykkedes at få ordrer" besked, når de forsøger at se deres To Do Lists.

2. 20. juli 2026 kl. 21.12 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 20. juli 2026 kl. 21.50 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål. Tak for Deres tålmodighed, mens vores team arbejder hen imod en beslutning.

4. 20. juli 2026 kl. 22.24 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

5. 20. juli 2026 kl. 22.38 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

6. 20. juli 2026 kl. 23.03 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 18. juni 2026 kl. 23.00 UTCidentified

   Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.

2. 18. juni 2026 kl. 23.03 UTCidentified

   We are continuing to work on a fix for this issue.

3. 22. juni 2026 kl. 13.38 UTCresolved

   This incident has been resolved.

1. 5. juni 2026 kl. 18.50 UTCinvestigating

   We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

2. 5. juni 2026 kl. 19.00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5. juni 2026 kl. 21.19 UTCmonitoring

   Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.

4. 5. juni 2026 kl. 23.03 UTCresolved

   This incident has been resolved. All impacted orders have been successfully sent.

1. 4. juni 2026 kl. 16.18 UTCinvestigating

   We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.

2. 4. juni 2026 kl. 16.55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4. juni 2026 kl. 17.26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4. juni 2026 kl. 17.30 UTCresolved

   This incident has been resolved.

1. 26. maj 2026 kl. 20.08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

2. 26. maj 2026 kl. 21.32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26. maj 2026 kl. 21.58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27. maj 2026 kl. 14.00 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

5. 27. maj 2026 kl. 15.58 UTCinvestigating

   We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.

6. 27. maj 2026 kl. 19.42 UTCinvestigating

   We are continuing to investigate this issue.

7. 27. maj 2026 kl. 20.20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

8. 27. maj 2026 kl. 21.43 UTCresolved

   This incident has been resolved.

1. 18. maj 2026 kl. 17.46 UTCinvestigating

   We're investigating reports of users unable to access the website. We'll share an update as soon as we have more information.

2. 26. maj 2026 kl. 20.08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

3. 26. maj 2026 kl. 21.32 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26. maj 2026 kl. 21.58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 27. maj 2026 kl. 14.01 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

6. 27. maj 2026 kl. 16.00 UTCinvestigating

   We're investigating new reports of learners having trouble accessing their Parchment Learner accounts and website delays. We'll share an update as soon as we have more information.

7. 27. maj 2026 kl. 19.42 UTCinvestigating

   We are continuing to investigate this issue.

8. 27. maj 2026 kl. 20.20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

9. 27. maj 2026 kl. 21.43 UTCresolved

   This incident has been resolved.

1. 5. maj 2026 kl. 17.21 UTCinvestigating

   Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.

2. 16. juni 2026 kl. 14.48 UTCresolved

   ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.

1. 5. maj 2026 kl. 16.41 UTCidentified

   We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.

2. 5. maj 2026 kl. 18.24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6. maj 2026 kl. 22.16 UTCresolved

   This incident has been resolved.

1. 5. maj 2026 kl. 15.43 UTCidentified

   We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).

2. 6. maj 2026 kl. 15.04 UTCresolved

   A fix has been implemented and all formats of phone numbers are accepted.

1. 1. maj 2026 kl. 16.09 UTCinvestigating

   We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.

2. 1. maj 2026 kl. 17.04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1. maj 2026 kl. 18.35 UTCresolved

   This incident is resolved.

1. 31. marts 2026 kl. 18.23 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 31. marts 2026 kl. 18.28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31. marts 2026 kl. 18.48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 31. marts 2026 kl. 21.25 UTCresolved

   This incident has been resolved.

1. 30. marts 2026 kl. 16.50 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 30. marts 2026 kl. 17.35 UTCinvestigating

   Login performance is slower than usual.

3. 30. marts 2026 kl. 17.36 UTCinvestigating

   We are continuing to investigate this issue.

4. 30. marts 2026 kl. 20.10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30. marts 2026 kl. 21.39 UTCresolved

   This incident has been resolved.

1. 30. marts 2026 kl. 14.23 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 30. marts 2026 kl. 14.50 UTCresolved

   This incident has been resolved.

1. 28. marts 2026 kl. 16.02 UTCinvestigating

   We will be undergoing scheduled maintenance during this time.

2. 28. marts 2026 kl. 19.16 UTCinvestigating

   We are continuing to investigate this issue.

3. 28. marts 2026 kl. 19.17 UTCresolved

   Maintenance has been completed.

1. 16. marts 2026 kl. 18.21 UTCinvestigating

   We are investigating an issue where submitted orders are experiencing a delay in processing, we will provide more information as it becomes available.

2. 16. marts 2026 kl. 20.20 UTCresolved

   This incident has been resolved.

1. 13. marts 2026 kl. 13.36 UTCinvestigating

   We're currently investigating reports of longer loading times within the Parchment applications. We'll provide updates as soon as they become available.

2. 13. marts 2026 kl. 13.36 UTCinvestigating

   We are continuing to investigate this issue.

3. 13. marts 2026 kl. 22.08 UTCresolved

   This incident has been resolved.