Payments Hub driftsforstyrrelser

1. 23. oktober 2026 kl. 13.23 UTCmonitoring

   Nogle BMO-forhandlere kan opleve forsinkede indskud i dag på grund af en tidligere ACH-fil behandling problem på BMO. Problemet er løst, og indskud forventes at sende senere i dag, indtil bekræftelse fra BMO. Vi arbejder aktivt med BMO og EPX for at bekræfte finansieringsfristerne og vil levere vores næste opdatering kl. 10.30 ET.

2. 23. oktober 2026 kl. 14.42 UTCmonitoring

   Vi arbejder stadig på en endelig finansiering tidslinje og vil give vores næste opdatering inden 11: 30 AM ET.

3. 23. oktober 2026 kl. 14.58 UTCmonitoring

   BMO har bekræftet, at den forsinkede ACH-fil er blevet behandlet med succes for samme dag finansiering. Berørte BMO-forhandlere bør modtage deres indskud ved udgangen af bankdagen i dag, den 23. oktober. Vi vil fortsætte med at overvåge indlånsaktiviteten for at sikre, at midlerne bogføres som forventet.

4. 23. oktober 2026 kl. 22.48 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 23. oktober 2026 kl. 12.54 UTCmonitoring

   Depositum Forsinkelser (23 okt.): Nogle BMO handlende kan opleve forsinkede indskud i dag. Berørte midler forventes at sende inden udgangen af bankdagen eller mandag den 26. oktober.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. september 2026 kl. 16.51 UTCmonitoring

   Kunderne rapporterer intermitterende servicespørgsmål. Vores systemer og mængder ser sunde ud, men vi ser forhøjede rapporter om internettrafik spørgsmål på tværs af flere store ISP 'er i USA. Vi fortsætter med at undersøge og overvåge situationen.

2. 2. september 2026 kl. 21.10 UTCresolved

   Rapporter om servicespørgsmål er aftaget, og observerede forbindelser på tværs af alle regioner er stabiliseret uden yderligere forstyrrelser rapporteret.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 27. august 2026 kl. 14.15 UTCidentified

   Vi oplever i øjeblikket tekniske vanskeligheder med godkendelse af bankkonti. Brugere kan ikke være i stand til at gå videre forbi siden Business information efter indtastning bankoplysninger. Vores ingeniørhold er aktivt ved at undersøge dette spørgsmål, og vi vil levere en opdatering, så snart en beslutning er nået.

2. 27. august 2026 kl. 15.13 UTCresolved

   Dette spørgsmål er blevet løst, og nye applikationer fungerer som forventet. Hvis en bruger blev påvirket, blev appen gemt og kan genoptages - ingen data gik tabt.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 13. august 2026 kl. 16.32 UTCinvestigating

   We are currently experiencing elevated failure rates with credit card processing. Our engineering team is actively investigating the issue, and we will provide immediate updates as new information becomes available.

2. 13. august 2026 kl. 17.44 UTCmonitoring

   We have identified the issue affecting credit card authorizations and a fix has been applied. We are monitoring the recovery of success rates.  You may begin re-attempting transactions. Thank you for your patience.

3. 13. august 2026 kl. 20.40 UTCresolved

   Credit card processing is fully restored. All systems are back to normal operations, and transaction processing has stabilized.

1. 10. august 2026 kl. 14.06 UTCinvestigating

   Some users are currently experiencing issues logging in to the Partner Portal and receiving a "page not found" error upon login. The issue is intermittent and does NOT impact merchant processing. If you receive this message you can access the site and pages via the left side navigation.

2. 10. august 2026 kl. 17.03 UTCresolved

   The issue was identified and resolved. Thank you for your patience.

1. 1. august 2026 kl. 11.23 UTCinvestigating

   Vi undersøger et problem på Payoveralt app hvor udskrivning af batch rapport kan rapportere inkonsistente batch numre. Vores team arbejder aktivt på en rettelse og vil levere opdateringer her, så snart de er tilgængelige.

2. 1. august 2026 kl. 20.53 UTCinvestigating

   Hvis købmænd har problemer med at udskrive deres batch rapport, gå til transaktioner, skal du vælge Summaries, og tryk på Print på den udvidede afsluttende rapport.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 31. juli 2026 kl. 22.22 UTCidentified

   Vi undersøger et problem på Payments Hub, hvor tilføjelse af en kundes fysiske adresse, når du bruger Virtual Terminal forhindrer kunden i at blive gemt. Workaround: Lad adressefelterne være tomme under transaktionen for at gemme kunden og afslutte salget. Du kan derefter tilføje den fysiske adresse direkte gennem kunderegistret. Vores team arbejder aktivt på en rettelse og vil levere opdateringer her, så snart de er tilgængelige.

2. 1. august 2026 kl. 01.09 UTCresolved

   En rettelse er blevet indsat for at tilføje en kundes fysiske adresse under en virtuel Terminal transaktion. Arbejdet er ikke længere påkrævet. Vi undskylder for eventuelle ulemper.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. juli 2026 kl. 19.57 UTCresolved

   Outage Update: Kommunikationsspørgsmål mellem dit betalingssystem og værten kan have forårsaget duplikerede verserende tilladelser for nogle kortindehavere. Vores transaktionsrevisor er aktivt ved at vende disse duplikater for at sikre, at dine kortholders saldi ikke påvirkes. Der er ikke brug for handling fra din side.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. juli 2026 kl. 18.57 UTCinvestigating

   Vi oplever midlertidige forsinkelser med behandling og godkendelse. Vores team undersøger sagen.

2. 17. juli 2026 kl. 19.41 UTCresolved

   Forarbejdning og godkendelse fungerer nu normalt. Tak for Deres tålmodighed, mens vi løste dette spørgsmål.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. juli 2026 kl. 18.44 UTCinvestigating

   Vi oplever midlertidige forsinkelser med behandling og godkendelse. Vores team undersøger sagen.

2. 17. juli 2026 kl. 18.47 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. juli 2026 kl. 13.49 UTCinvestigating

   We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.

2. 2. juli 2026 kl. 19.01 UTCresolved

   The issue has been identified and addressed. The team confirmed there was no impact to merchant processing. All systems are healthy at this time. We will continue to monitor the service closely. Thank you for your continued patience.

1. 22. juni 2026 kl. 20.25 UTCidentified

   We are aware of a funding delay impacting a subset of merchants today utilizing Citizens bank. Due to a delay in ACH file processing, some deposits were not processed as originally scheduled. The impacted files were successfully processed by 10:00 AM ET, and affected merchants should receive their funding by close of the business day today. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.

2. 23. juni 2026 kl. 14.02 UTCresolved

   This incident has been resolved.

1. 18. juni 2026 kl. 16.30 UTCinvestigating

   We are currently investigating an issue impacting Visa transactions that are causing funding discrepancies for some merchants. Our teams are actively working to identify the root cause and determine the scope of impact. We will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

2. 18. juni 2026 kl. 21.05 UTCresolved

   The issue impacting certain Visa transactions has been identified and corrected. Affected Visa transactions that did not previously settle have now been successfully settled and are scheduled for funding. Due to the banking holiday, funding for impacted transactions is expected to be received on Monday. We apologize for any inconvenience and appreciate your patience while we worked to resolve this matter.

1. 18. juni 2026 kl. 14.25 UTCinvestigating

   We are currently investigating an issue that may cause some American Express card transactions to display incorrect merchant descriptor information on cardholder digital applications. Our teams are actively working to identify the cause and assess the scope of impact. We will provide updates as additional information becomes available. We apologize for any inconvenience and appreciate your patience.

2. 23. juni 2026 kl. 14.30 UTCresolved

   This incident has been resolved.

1. 15. juni 2026 kl. 17.44 UTCmonitoring

   Due to an issue encountered following planned maintenance, funding files for Merrick Bank Next Day Funding (NDF) merchants with Saturday and Sunday processing were submitted after the Federal Reserve's processing deadline. All impacted merchants will still receive funding today. Funds are being processed as Same Day Funding (SDF) and are expected to be available by approximately 1:30 PM ET today. We apologize for the inconvenience and will continue to monitor processing through completion.

2. 16. juni 2026 kl. 04.15 UTCresolved

   Issue has been resolved and all funds have been released.

1. 10. juni 2026 kl. 13.49 UTCinvestigating

   We are currently experiencing intermittent login issues affecting both Payanywhere and Payments Hub. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

2. 10. juni 2026 kl. 16.19 UTCmonitoring

   Update: We are seeing significant improvements to login issues for Payanywhere and Payments Hub. Please retry logging in if you experienced a problem earlier. Our team will continue to monitor the situation closely.

3. 10. juni 2026 kl. 21.56 UTCresolved

   All systems are operational. We will continue monitoring performance closely. We appreciate your patience as we worked to resolve the issue.

1. 22. maj 2026 kl. 20.48 UTCmonitoring

   Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation.  We are working to resolve this through an automated software update as quickly as possible. If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below: How to Reset Your Terminal 1. Locate the Yellow button and the Special Characters button on the keypad. 2. Press and hold both buttons simultaneously. 3. Continue holding until the screen goes blank and the terminal begins to reboot. Need Further Assistance? If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help. Support Line: 866-485-8999 Thank you for your patience and for being a valued customer.

2. 10. juni 2026 kl. 22.33 UTCresolved

   This incident has been resolved.

1. 18. maj 2026 kl. 15.47 UTCmonitoring

   We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy

2. 20. maj 2026 kl. 18.49 UTCresolved

   This incident has been resolved.

1. 3. marts 2026 kl. 15.15 UTCmonitoring

   If you are experiencing delays or issues with funding today, March 3, 2026, please be advised that the Federal Reserve System is currently experiencing technical issues that may be impacting transaction processing nationwide. Our teams are actively monitoring the situation. We appreciate your patience and understanding as resolution efforts are underway.

2. 3. marts 2026 kl. 22.23 UTCresolved

   Federal Reserve Funding Update Status: Restored The Federal Reserve System has returned to normal operations. Our team is closely monitoring the funding to ensure all transfers are completed as quickly as possible. Final arrival times will depend on your individual bank’s processing schedule. Please allow 1–2 business days for funds to reflect in your account balance. Action Required: None. Track Activity: Please log in to paymentshub.com to review your deposits. No further action is required on your part.