Paytrace driftsforstyrrelser

1. 27. oktober 2026 kl. 14.19 UTCinvestigating

   Vi modtager i øjeblikket rapporter om, at nogle brugere oplever vanskeligheder med at logge ind på platformen, ofte kræver flere forsøg på at få adgang til deres konti. Vores indledende undersøgelse viser, at det primære spørgsmål stammer fra kunden loading side, som derfor får andre områder af webstedet til at køre langsommere end normalt. Vær sikker på, at vores DevOps team er fuldt bevidst om situationen og har alle hænder på dækket aktivt arbejder på at identificere roden årsag og genoprette fuld funktionalitet så hurtigt som muligt. Vi undskylder for eventuelle forstyrrelser, der kan forårsage din arbejdsgang. Vi vil give endnu en opdatering, så snart vi har flere oplysninger, eller når spørgsmålet er løst fuldt ud. Tak for Deres tålmodighed og forståelse.

2. 27. oktober 2026 kl. 15.24 UTCresolved

   Vores DevOps team har identificeret problemet og rullet ud en vellykket rettelse. Platformen er stabiliseret, og stedet er tilbage op og kører med fuld hastighed. Tak for Deres tålmodighed, mens vi arbejdede på at løse dette!

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. september 2026 kl. 05.38 UTCinvestigating

   Vi undersøger i øjeblikket et problem, der forbinder til TSYS behandlingsplatformen. Merchants bruger TSYS-platformen får i øjeblikket ikke svar på transaktionsanmodninger.

2. 8. september 2026 kl. 05.41 UTCresolved

   TSYS transaktionsbehandling er tilbage og kører med fuld hastighed. Vi vil give en post mortem efter vi samle alle oplysninger omkring roden årsag.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 3. september 2026 kl. 22.06 UTCinvestigating

   Flere PayTrace-tjenester oplever i øjeblikket en afbrydelse på grund af en udbredt udfald med vores cloud-udbyder, Amazon Web Services (AWS). Vores ingeniørhold overvåger situationen og sporer AWS 'fremskridt mod en løsning. Vi vil give en anden opdatering, så snart mere information er tilgængelig.

2. 3. september 2026 kl. 22.52 UTCresolved

   Vores ingeniørhold har bekræftet, at alle tjenester nu er fuldt operationelle. Mens AWS endnu ikke har opdateret deres offentlige status side for at afspejle opsving, vores interne overvågning viser, at det underliggende problem er helt løst. Tak for din tålmodighed.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 13. august 2026 kl. 17.20 UTCinvestigating

   Our systems have detected degraded performance affecting the processing network EPX. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 13. august 2026 kl. 18.14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13. august 2026 kl. 20.51 UTCresolved

   This incident has been resolved.

1. 4. juni 2026 kl. 23.40 UTCinvestigating

   Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

2. 5. juni 2026 kl. 00.27 UTCresolved

   This incident has been resolved.

1. 3. juni 2026 kl. 19.27 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3. juni 2026 kl. 20.14 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 3. juni 2026 kl. 18.37 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3. juni 2026 kl. 18.54 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 1. maj 2026 kl. 19.35 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 1. maj 2026 kl. 20.26 UTCidentified

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

3. 1. maj 2026 kl. 21.21 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 30. april 2026 kl. 19.27 UTCinvestigating

   Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

2. 30. april 2026 kl. 20.20 UTCinvestigating

   We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

3. 30. april 2026 kl. 21.59 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 19. marts 2026 kl. 20.07 UTCidentified

   We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

2. 19. marts 2026 kl. 20.27 UTCresolved

   Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

1. 5. december 2025 kl. 08.56 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 5. december 2025 kl. 09.15 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 14. september 2025 kl. 15.23 UTCidentified

   PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

2. 14. september 2025 kl. 17.13 UTCresolved

   We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

1. 16. juli 2025 kl. 14.12 UTCidentified

   Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

2. 16. juli 2025 kl. 15.11 UTCresolved

   The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

1. 2. juli 2025 kl. 14.12 UTCidentified

   We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

2. 2. juli 2025 kl. 22.45 UTCresolved

   We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

1. 13. juni 2025 kl. 01.19 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 13. juni 2025 kl. 01.24 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 8. april 2025 kl. 14.46 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

2. 8. april 2025 kl. 16.34 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

1. 20. februar 2025 kl. 16.29 UTCidentified

   We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

2. 20. februar 2025 kl. 17.08 UTCresolved

   The NGT Team has resolved the issue, and processing is back up and running normally.

1. 6. januar 2025 kl. 15.45 UTCinvestigating

   We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

2. 6. januar 2025 kl. 15.46 UTCresolved

   TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

1. 25. september 2024 kl. 18.55 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 25. september 2024 kl. 18.59 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 12. september 2024 kl. 18.37 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

2. 12. september 2024 kl. 19.14 UTCresolved

   Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.