Payu Latam driftsforstyrrelser

1. 29. august 2026 kl. 11.58 UTCresolved

   Kære kunde Den 28. august 2026, mellem 19: 34: 00 og 22: 14: 00 (UTC- 5), PayU platform oplevede en midlertidig transaktionsmæssig nedbrydning påvirker REDELATION QR betalinger. Dette skyldtes et problem med vores tredjeparts udbyder, DING, som returnerede svarkode B006 ('Teknisk fejl i den modtagende deltager'). En lille undergruppe af transaktioner resulterede derfor i en stigning i status over uafsluttede, udløbne eller fejlbehæftede transaktioner. Vores støtte- og ingeniørhold arbejdede tæt sammen med leverandøren for at løse problemet. Tjenesten er nu fuldt genvundet, og systemdriften er vendt tilbage til normal. Hændelsesdetaljer: • Udstedelsesdato: 28. august 2026 • Starttid: 19: 34: 00 UTC- 5 (Colombia tid) • Sluttid: 22: 14: 00 UTC- 5 (Colombia tid) • Samlet varighed: 2 timer, 40 minutter • Berørt region: Colombia Vi undskylder for alt det besvær, det kan have forårsaget og værdsætter din tålmodighed. Tak. Med venlig hilsen, PayU kundeservice.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 28. august 2026 kl. 19.11 UTCinvestigating

   Kære kunde Siden 11: 00 GMT - 5 vi har problemer med PSE i COLOMBIA for PayU platform, faldt transaktioner steg, hvilket indikerer, at vi præsenterer en transaktionsmæssig nedbrydning, men netværket ikke præsentere en total fald. Vi arbejder sammen med vores supporthold for at finde en hurtig løsning. En lille delmængde af vores kunder kan opleve faldende transaktioner, vi undskylder for eventuelle ulemper, dette kan forårsage. Med venlig hilsen, PayU kundeservice.

2. 29. august 2026 kl. 02.06 UTCresolved

   Kære kunde. Hændelsen er blevet løst, PSE i COLOMBIA for PayU platformen i de sidste 83 minutter fungerer. Med venlig hilsen, PayU kundeservice.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 23. august 2026 kl. 06.29 UTCinvestigating

   Kære kunde Siden den 23. august 2026 på 00: 34: 00 UTC -5 (Colombias tid) vi har problemer med PRISMA i ARGENTINA for PayU platform, faldt transaktioner steg med svarkoder som NOT _ ACCEPTED _ TRANSACTION, hvilket indikerer, at vi præsenterer en transaktionel nedbrydning, men netværket ikke præsentere en total fald. Vi arbejder sammen med vores supporthold for at finde en hurtig løsning. En lille delmængde af vores kunder kan opleve mislykkede / afviste transaktioner, vi undskylder for eventuelle ulemper, dette kan forårsage. Med venlig hilsen, PayU kundeservice.

2. 23. august 2026 kl. 07.16 UTCresolved

   Kære kunde. Siden 01: 56 er problemet løst, PRISMA AR i ARGENTINA for PAYU GPO Latam platform fungerer normalt. Netværkets Stabilitet bekræftes fra deres afslutning, og transaktionernes normalitet dokumenteres. Med venlig hilsen, PayU kundeservice.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 15. august 2026 kl. 15.04 UTCidentified

   Kære kunde Siden 09: 00 GMT - 5 vi har problemer med PSE i COLOMBIA for PayU platform, faldt transaktioner steg, hvilket indikerer, at vi præsenterer en transaktionsmæssig nedbrydning, men netværket ikke præsentere en total fald. Vi arbejder sammen med vores supporthold for at finde en hurtig løsning.

2. 15. august 2026 kl. 15.19 UTCresolved

   Kære kunde. Hændelsen er blevet løst, PSE i LAND for PayU platform i de sidste 6 minutter fungerer. Med venlig hilsen, PayU kundeservice.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 30. juni 2026 kl. 14.58 UTCinvestigating

   Kære kunde Siden 09: 32 GMT - 5 har vi problemer med MOVII i COLOMBIA for PayU platform, faldt transaktioner steg med svarkoder som INTERN _ BETALING _ provider _ ERROR, hvilket indikerer, at vi præsenterer en transaktionsmæssig nedbrydning, men netværket ikke præsentere en total fald. Vi arbejder sammen med vores supporthold for at finde en hurtig løsning. En lille delmængde af vores kunder kan opleve faldende transaktioner, vi undskylder for eventuelle ulemper, dette kan forårsage. Med venlig hilsen, PayU kundeservice.

2. 30. juni 2026 kl. 15.25 UTCresolved

   Kære kunde. Siden 10: 00 GMT - 5 hændelsen er blevet løst, MOVII i COLOMBIA for PAYU platformen er operationelle og funktionelle. Med venlig hilsen, PayU kundeservice.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 23. juni 2026 kl. 17.18 UTCinvestigating

   Kære kunde Siden 10: 20 GMT - 5 vi har problemer med PSE i COLOMBIA for PayU platform, faldt transaktioner steg med svarkoder som BANK _ UNREACHABLE, hvilket indikerer, at vi præsenterer en transaktionsmæssig nedbrydning, men netværket ikke præsentere en total fald. Vi arbejder sammen med vores supporthold for at finde en hurtig løsning. En lille delmængde af vores kunder kan opleve faldende transaktioner, vi undskylder for eventuelle ulemper, dette kan forårsage. Med venlig hilsen, PayU kundeservice.

2. 23. juni 2026 kl. 21.22 UTCresolved

   Kære kunde. Hændelsen er blevet løst, PSE i LAND for PayU platformen i de sidste 287 minutter fungerer. Med venlig hilsen, PayU kundeservice.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 22. juni 2026 kl. 14.40 UTCresolved

   Dear customer,  We are writing to notify you about The payment processing Network in COLOMBIA, REDEBAN had a service degradation, which occurred during the last few hours due to a security certificate update on their end. Please find the event details below for your visibility and monitoring: Affected: REDEBAN Root Cause: Certificate update for the domain: www.txsprodrbm.com Time Window: From June 21, 2026, at 23:59 to June 22, 2026, at 05:00 GTM -5 Impact: Service degradation during this timeframe, which may have caused intermittent timeouts, communication errors, or transaction declines through this specific channel. Current Status The scheduled maintenance window has now concluded. We are currently in a monitoring phase to ensure that the transaction flow with the new certificate has fully stabilized

1. 11. juni 2026 kl. 13.58 UTCinvestigating

   Dear Customer Since 2:35 Hours GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions decrease with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12. juni 2026 kl. 13.47 UTCresolved

   Dear Customer, The incident has been resolved, IZIPAY in PERU for the PayU platform in the last 890 minutes is operating. Sincerely, PayU customer service.

1. 24. maj 2026 kl. 09.28 UTCinvestigating

   Dear Customer Since 3:30 GMT - 5 we are experiencing problems with REDEBAN QR (BRE-B) in COLOMBIA for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service

2. 24. maj 2026 kl. 21.07 UTCresolved

   Dear Customer, Since 15:30 GMT-5 the problem has been solved, REDEBAN QR (BRE-B) in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 22. maj 2026 kl. 23.08 UTCinvestigating

   Dear Customer Since 17:30 GMT - 5 we are having problems with BANCOLOMBIA BANK in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 22. maj 2026 kl. 23.38 UTCresolved

   Dear Customer, Since 18:25 GMT-5 the problem has been solved, BANCOLOMBIA BANK in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 22. maj 2026 kl. 22.48 UTCinvestigating

   Dear Customer Since 17:30 GMT - 5 we are having problems with ACH-PSE BANCOLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 22. maj 2026 kl. 23.36 UTCresolved

   Dear Customer, Since 18:25 GMT-5 the problem has been solved, ACH-PSE BANCOLOMBIA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 22. maj 2026 kl. 01.22 UTCinvestigating

   Dear Customer Since 20:10 GMT - 5 we are having problems with ADDI in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 22. maj 2026 kl. 02.27 UTCinvestigating

   We are continuing to investigate this issue.

3. 22. maj 2026 kl. 02.28 UTCresolved

   Dear Customer, Since 21:10 hs. the problem has been solved,ADDI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 19. maj 2026 kl. 07.07 UTCinvestigating

   Dear Customer Since 01:40 GMT - 5 we are having problems with YAPE in PERU for PayU platform, declined transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 19. maj 2026 kl. 09.59 UTCresolved

   Dear Customer, Since 04:30 GMT-5 the problem has been solved,YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 14. maj 2026 kl. 15.33 UTCinvestigating

   Dear Customer Since 10:15 GMT - 5 we are having problems with YAPE in PERU for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 14. maj 2026 kl. 15.42 UTCresolved

   Dear Customer, Since 10:34 GMT-5. The problem has been solved, YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 14. maj 2026 kl. 15.24 UTCinvestigating

   Dear Customer We are having problems with BANCOMER BANK REFERENCED in MEXICO for PayU platform, pending transactions increased with response codes like PENDING_TRANSACTION_CONFIRMATION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing pending transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 14. maj 2026 kl. 21.22 UTCresolved

   Dear Customer, Since the 16:00 GMT - 5 the problem has been solved, BANCOMER BANK REFERENCED in Mexico for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.

1. 12. maj 2026 kl. 15.46 UTCinvestigating

   Dear Customer, Since 10:00 GMT - 5 we are experiencing problems with our Merchant Panel in LATAM for the PayU platform. We are working together with the Support Team to get a quick solution. We apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12. maj 2026 kl. 17.30 UTCresolved

   Dear Customer, Since 11:19 GMT-5 the incident has been resolved, MERCHANT PANEL in COLOMBIA for the PAYU platform is operational and functional Sincerely, PayU customer service.

1. 12. maj 2026 kl. 11.52 UTCinvestigating

   Dear Customer Since 06:47 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12. maj 2026 kl. 12.45 UTCresolved

   Dear Customer, Since 07:34 GMT-5. The problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 12. maj 2026 kl. 03.23 UTCinvestigating

   Dear Customer Since 22:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12. maj 2026 kl. 04.06 UTCresolved

   Dear Customer, Since 22:45 GMT-5 the problem has been solved,ACH-PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 11. maj 2026 kl. 23.03 UTCinvestigating

   Dear Customer Since 17:50 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 11. maj 2026 kl. 23.46 UTCresolved

   Dear Customer, Since 18:05 hs GMT - 5. the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 11. maj 2026 kl. 19.34 UTCinvestigating

   Dear Customer Since 14:30 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 11. maj 2026 kl. 20.01 UTCresolved

   Dear Customer, The incident has been resolved, KLAP in CHILE for the PayU platform in the last 20 minutes is operating. Sincerely, PayU customer service.