55 Phonecheck incidents · oktober 2022 — official updates, affected components, duration and resolution details.
Vi undersøger i øjeblikket det spørgsmål, der påvirker Phonecheck
Serviceforstyrrelsen er blevet løst, og Phonecheck bør nu fungere normalt.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi undersøger i øjeblikket et problem med Phonecheck
Spørgsmålet er blevet identificeret, og det er blevet løst, Phonecheck bør være operationel på dette tidspunkt.
Vi overvåger alle tjenester for at sikre, at de er stabile
Alle tjenester har været stabile i de sidste 3 timer, betragtes som løst.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi er i færd med at undersøge spørgsmålet, vær venlig at stå klar, når vi giver en løsning så hurtigt som muligt
Phonecheck-tjenesten bør nu være operationel igen. Vi fortsætter imidlertid med at overvåge systemet nøje, da det kan tage nogen tid for alle tjenester at stabilisere sig fuldt ud.
Denne hændelse er blevet løst, vi vil være sikre på at stå til regnskab for dette spørgsmål og give en løsning for at forhindre denne hændelse i at ske igen.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi har bekræftet, at Verizons finanskontrol er nede. Vi venter på at høre tilbage fra Verizon for en ETA på, hvornår dette vil komme tilbage online.
Verizon har bekræftet, at finanskontrollen skal være online igen. Vi overvåger for øjeblikket, at det virker.
Verizon Finance ESN server er tilbage online
Automatisk oversat fra den officielle hændelsesopdatering.
Bemærk venligst, at API 'er til CarrierLock og SimLock oplever intermitterende problemer på skrivebordet og er helt ude af stand til at blive brugt på Single / Bulk IMEI checker.
Denne hændelse er blevet løst; SIM-låse- og bærelåseserverne bør fungere normalt igen.
Automatisk oversat fra den officielle hændelsesopdatering.
Our dev team is working on resolving the issue with the Remote App
This should be fixed. Please confirm and provide feedback.
This incident is being reported as resolved by all clients.
We’re currently experiencing an issue where Apple server disruptions are causing inaccurate carrier and activation policy results worldwide. To ensure accuracy and protect your experience, we’ve temporarily paused the affected services. Our team is actively monitoring Apple’s recovery progress and running internal tests. Services will resume as soon as we confirm that everything is fully stable again. Thank you for your patience and understanding. If you have any urgent concerns, please feel free to reach out to our support team.
Please note: Desktop Simlock checks remain fully operational and are not affected for users running version 3.12.8 or later. This disruption currently affects only the API services. We are confirming with our providers which specific services are recovering and will share updates as soon as those details are available. Our team is actively monitoring Apple’s recovery and performing internal validation. Services will resume as soon as we confirm full stability. Thank you for your patience and understanding. If you have any urgent concerns, please get in touch with our support team.
Apple’s carrier information service has recovered, and Carrier Information lookups are now back online. However, SIMLock-only checks remain paused due to continued instability with Apple’s SIMLock service. Desktop Simlock checks for users on version 3.12.8f and above remain fully operational and are not impacted. We’re continuing to monitor Apple’s recovery progress and will reopen SIMLock-only API services as soon as stability is confirmed. Thank you for your patience. Please reach out to our support team if you have any urgent needs.
This incident has been resolved.
We are currently investigating the issue
This incident has been resolved. Recently processed devices are now appearing correctly in the Cloud Database.
We’re currently experiencing an issue where the Phonecheck iOS app may not open for some users. This is due to recent changes made by Apple that place new limits on certain connection requests our app relies on. These limits can temporarily disrupt access. Our development team is already implementing an update to ensure our app fully adapts to Apple’s new requirements. This update will be released on Monday as an over-the-air (OTA) update. Until then, we’re making temporary adjustments on our systems throughout the day to keep the app accessible. If the app becomes unresponsive, restarting Phonecheck after we’ve applied these changes should allow you to continue processing. We truly appreciate your understanding as we work to quickly bring you a permanent solution.
We are continuing to monitor for any further issues.
Hello team, A mandatory update for Phonecheck3 has been pushed (3.12.6batch2) and must be accepted on all stations. This update is required in order to continue processing iOS devices. Due to recent changes from Apple, older versions of Phonecheck3 will no longer function reliably. Updating ensures the iOS app remains operational and prevents processing disruptions. Please ensure you update all stations as soon as possible. Our team will continue to monitor and assist with any issues that may arise. Thank you for your cooperation.
We are currently investigating an issue that is stemming from Apple's Servers experiencing an outage.
We’re aware that the Phonecheck iOS app is currently not opening. This issue is not on our side — it’s being caused by a problem with Apple’s servers. Apple Business Manager experienced outages yesterday and today, which has created a backlog of requests in their API. Unfortunately, this backlog is affecting the ability for our iOS app to launch properly. We’re closely monitoring Apple’s status and expect the issue to resolve once their systems finish processing the queued requests.
Good News -- We’re starting to receive reports that the iOS app is operational again. Please restart Phonecheck, select "Clear Cache" from the options at login, and then try processing your iOS devices. Let us know if everything is working on your end.
Our development team is working to resolve an issue affecting the cloud portal and mobile processing.
The issue should be resolved at this time
We are currently investigating the issue
The issue should be resolved. Please restart Phonecheck if needed.
Issue has been confirmed to be resolved
We are currently investigating an outage that is causing issues with device processing on Phonecheck.
This incident has been resolved.
Apple is currently experiencing an issue on its end, which is preventing Phonecheck from accessing the mobile application for iOS. Please note that Androids can be processed at this time, while we wait to hear back from Apple.
Apple has resolved the issue on their end; we are getting reports of users able to open the iOS app once again. Please restart Phonecheck and try again.
The iOS app is fully operational
We are currently investigating an issue with performance degraded reported on Phonecheck
Phonecheck performance has improved and should be operational; some users may still experience random device delays.
Phonecheck performance issue has been resolved
We are currently investigating an issue with performance reported on Phonecheck
We are continuing to investigate this issue.
Please restart Phonecheck; performance should be back to normal. We are currently monitoring the situation.
Phonecheck performance issue has been resolved
Our iOS app is currently being affected by Apple's current server issue, we are waiting on Apple to fix the issue.
Important Notice: Apple Server Issues Affecting Device Processing: We're experiencing intermittent problems processing Apple devices due to ongoing Apple server issues. While Apple's status page indicates this issue has been resolved, we're continuing to see inconsistent connectivity affecting the ability to process some Apple devices. What you need to know: This is an Apple server-side issue, not a problem with our systems Android devices can be processed without any issues For Apple devices: Some devices will process normally For devices that won't open/process, please close the app, wait a few minutes, and try again You may need to retry several times for successful processing We're actively working with Apple to ensure complete resolution of this issue. We apologize for any inconvenience and appreciate your patience while Apple addresses these server problems. https://www.apple.com/support/systemstatus/
We've escalated this to Apple Senior Tech Support, who have reported the issue to Apple Engineering for investigation. Apple's status page has confirmed this outage, noting "some users are affected" and "users may be experiencing intermittent issues with this service." https://www.apple.com/support/systemstatus/ Impact: Apple device processing may fail or be delayed to open the app. Android devices remain unaffected. Workaround: If experiencing issues with Apple devices, please close the application, wait a few minutes, and try processing again. We're monitoring the situation closely and will update you as Apple resolves the server issue. Thank you for your patience.
Service Status Update: Apple Server Performance Issues We have an important update regarding the Apple server issue. Apple's status page has now changed this to a performance issue rather than an outage, indicating: "Performance: Yesterday, 10:00 AM - ongoing. Some users are affected. This service may be slow or unavailable." https://www.apple.com/support/systemstatus/ Our team confirms that Apple devices are processing, but server slowness is causing delays. This is an improvement from the previous complete outage situation. Impact: Apple device processing is working but may be slower than normal. You might experience longer wait times when processing Apple devices. Android devices continue to function normally. Recommendation: Please allow extra time for Apple device processing. If a device seems stuck, the previous workaround of closing the application, waiting a few minutes, and trying again may still help. We continue to monitor the situation and are in contact with Apple regarding the full resolution of these performance issues. We appreciate your patience.
We're pleased to inform you that the Apple server performance issues have been resolved. According to Apple's status page, the issue that affected some users from February 27th at 10:00 AM until March 1st at 3:00 PM has been addressed. https://www.apple.com/support/systemstatus/ Our support team has been monitoring the situation overnight and confirms that the iOS app is now performing well with normal processing speeds for all Apple devices. You should now be able to process all devices, both Apple and Android, without experiencing any delays or connectivity issues. Thank you for your patience and understanding during this service disruption. As always, if you encounter any issues with our service, please contact our support team.
Our iOS app is currently being affected by Apple's current server issue, we are waiting on Apple to fix the issue.
Apple resolved their server issue - https://www.apple.com/support/systemstatus/
We are currently receiving reports of users unable to sign in or process devices.
We are receiving reports that Phonecheck is operational at this time
This incident has been resolved.
We were experiencing degraded performance causing issues with users' processing devices; this should be resolved by restarting Phonecheck. We are monitoring the situation should anything change.
Degraded Performance has been resolved; Cloud should be operating at full speed.
