Planning Center driftsforstyrrelser

1. 9. september 2026 kl. 13.01 UTCinvestigating

   Vores team er opmærksom på og ser på rapporter om fejl, når du bruger Multitracks integration (ex: forbinder brugere, adgang til diagrammer, lytte til filer). Vi undersøger i øjeblikket problemet for at genoprette fuld funktionalitet.

2. 9. september 2026 kl. 13.06 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 9. september 2026 kl. 13.24 UTCidentified

   Multitracks API returnerer i øjeblikket 401 fejl. Deres team undersøger det, og vi vil opdatere denne side, som vi hører mere.

4. 9. september 2026 kl. 14.40 UTCmonitoring

   Multitracks har implementeret et fix på deres side, og vi overvåger fix.

5. 9. september 2026 kl. 14.40 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 5. september 2026 kl. 17.17 UTCinvestigating

   Vi er i øjeblikket på udkig efter advarsler om, at nogle tomgang stationer kan ikke modtage live opdateringer efter 2 timers inaktivitet (fx skabelon ændringer). Vores team undersøger årsagen til afbrydelsen og arbejder på at finde en løsning. Manuel interaktion med stationen vil løse problemet i mellemtiden.

2. 5. september 2026 kl. 18.01 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 6. september 2026 kl. 10.28 UTCinvestigating

   De gennemførte rettelser har ikke løst problemet fuldt ud, så vi fortsætter med at undersøge den grundlæggende årsag. Tågestationer kan stadig gå glip af live opdateringer (fx skabelon ændringer) efter 2 timers inaktivitet. Hvis en station vises ud af dato, skal du klikke på "Start over" knappen for at gendanne live opdateringer.

4. 6. september 2026 kl. 17.18 UTCmonitoring

   Der er indført en ordning, og vi overvåger fortsat resultaterne.

5. 6. september 2026 kl. 18.18 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. september 2026 kl. 14.34 UTCidentified

   Kunder kan opleve problemer, når de forsøger at behandle donationer. Vores team har identificeret årsagen og arbejdet på en beslutning.

2. 2. september 2026 kl. 14.37 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 2. september 2026 kl. 14.39 UTCmonitoring

   Vi har indsat et fix og ser fejlrater falde. Donationer bør behandles med succes nu, og vi vil fortsætte overvågningen.

4. 2. september 2026 kl. 15.12 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 12. juli 2026 kl. 16.16 UTCinvestigating

   Vi undersøger rapporter om, at nogle stationer er ude af stand til at indlæse Check-Ins og vise en 403 fejl. Vores team undersøger årsagen til afbrydelsen og arbejder på at løse problemet.

2. 12. juli 2026 kl. 16.25 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 12. juli 2026 kl. 16.39 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 12. juli 2026 kl. 19.27 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 11. juli 2026 kl. 18.52 UTCinvestigating

   Brugere kan opleve problemer logge ind på deres konti. Vores team undersøger årsagen til afbrydelsen og arbejder på at genoprette fuld adgang.

2. 11. juli 2026 kl. 19.09 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 11. juli 2026 kl. 19.09 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 12. juli 2026 kl. 01.25 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 23. juni 2026 kl. 21.24 UTCresolved

   Tjenester oplevede en kort 3- minutters afbrydelse på grund af databaseforespørgsler timeouts under planlagt vedligeholdelse. Spørgsmålet blev løst kl. 13.50 Pacific, og Services har været stabil siden. Vi undskylder for eventuelle forstyrrelser.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 7. juni 2026 kl. 14.17 UTCinvestigating

   On sermon channels livestreaming with a persistent YouTube embed link, congregants may see intermittent video disruptions when viewing on Church Center (both app and web). We are currently investigating.

2. 7. juni 2026 kl. 15.15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7. juni 2026 kl. 15.32 UTCresolved

   This incident has been resolved.

1. 13. maj 2026 kl. 00.25 UTCinvestigating

   We are currently investigating an issue where new users are unable to add their first name during the initial login process on Church Center app. This may affect the ability to complete the setup of a new account on the latest version of the app (2026.5.6).

2. 13. maj 2026 kl. 01.56 UTCidentified

   We've identified the root cause of the new account creation issue in the Church Center app and have a fix in progress. In the meantime, new customers can create their Church Center account without issue on Church Center web.

3. 13. maj 2026 kl. 11.00 UTCresolved

   We have resolved the issue affecting new account creation in the Church Center app. To receive the update, force close the app and reopen it — this may take a few attempts. You can confirm you have the latest version by checking your profile for v2026.5.6 Build#5792 Update f212.

1. 10. maj 2026 kl. 19.49 UTCinvestigating

   Our team is aware of and looking into some reports of event registrations unable to be completed.

2. 10. maj 2026 kl. 19.51 UTCidentified

   Our team has identified the issue preventing some event registrations from being completed and are working on a fix.

3. 10. maj 2026 kl. 20.13 UTCresolved

   This incident has been resolved and registering for events should be back to fully operational.

1. 15. april 2026 kl. 13.40 UTCidentified

   We've identified the cause of crashes affecting Services mobile app users on iOS 17 and below and are preparing a fix for App Store submission.

2. 15. april 2026 kl. 15.09 UTCidentified

   Our team is actively working on a fix for this issue affecting Services mobile app users on iOS 17 and below, and hope to have a patch submitted to the App Store with an expedited review soon.

3. 15. april 2026 kl. 16.23 UTCidentified

   We have a fix in place, and have submitted to the App Store for expedited review. Once approved, this will available in a new App version update, 6.8.2

4. 15. april 2026 kl. 19.49 UTCidentified

   Update: Our fix is currently in App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2

5. 15. april 2026 kl. 22.52 UTCidentified

   We are continuing to monitor the status of the App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2

6. 16. april 2026 kl. 01.14 UTCresolved

   The fix has been approved and shipped to the App Store in the form of a new version update, 6.8.2 This issuwchasxnow been resolved.

1. 9. april 2026 kl. 15.44 UTCinvestigating

   Users may experience an error message when attempting to send chat messages in the Church Center app. Our team is currently investigating the issue to identify the cause and restore full functionality.

2. 9. april 2026 kl. 16.10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9. april 2026 kl. 16.22 UTCresolved

   Our team has completed a fix, and sending messages through Chat will no longer trigger an error.

1. 18. marts 2026 kl. 13.37 UTCinvestigating

   Customers may experience issues with certain buttons not being visible unless hovered over, such as "New Batch" or "Enter Pledge." Our team is working to resolve the issue promptly.

2. 18. marts 2026 kl. 13.58 UTCresolved

   This has been resolved. All buttons are visible again.

1. 3. marts 2026 kl. 15.18 UTCinvestigating

   Customers may experience difficulties accessing the People product. Our team is currently investigating the cause of this disruption.

2. 3. marts 2026 kl. 15.28 UTCmonitoring

   People is back up and running. We’re currently evaluating whether any follow-up actions are needed.

3. 3. marts 2026 kl. 15.56 UTCresolved

   This has been fully resolved.

1. 26. februar 2026 kl. 19.02 UTCinvestigating

   Users may experience issues with Calendar Kiosks not displaying events. Our team is currently investigating the cause of this disruption.

2. 26. februar 2026 kl. 19.13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26. februar 2026 kl. 19.55 UTCresolved

   This incident has been resolved.

1. 14. februar 2026 kl. 22.08 UTCinvestigating

   Users may experience difficulties printing from the Services mobile app as the AirPrint option is not showing the native print options as expected. We are currently investigating the issue.

2. 14. februar 2026 kl. 22.50 UTCidentified

   We have identified the issue and are working on a fix via a new app version update.

3. 15. februar 2026 kl. 02.51 UTCidentified

   Our team has implemented a fix for plan printing in the Services mobile app that is currently under App Store review. Once approved it’ll be available in the app store for download.

4. 15. februar 2026 kl. 05.12 UTCidentified

   Our team has submitted for an expedited review from the App Store for a fix that addresses an AirPrinting issue within Services mobile. Once approved a new Services mobile version (iOS) will release to the App Store immediately and be available for download.

5. 15. februar 2026 kl. 14.01 UTCidentified

   Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (6.7.7) in the App Store with a fix for airprinting. In the meantime, if you are needing to print your order of service, you can print from the mobile browser or services web view. We'll keep you updated on the status.

6. 15. februar 2026 kl. 16.34 UTCresolved

   This incident has been resolved. You can get the updated Services mobile iOS app version (6.7.7) in the App Store, which includes a fix for AirPrinting.

1. 22. januar 2026 kl. 20.38 UTCidentified

   We are currently experiencing email delivery issues to Outlook/Microsoft 365 addresses due to a temporary error on Microsoft's side. We are actively monitoring the situation and emails are being retried automatically and should be successfully sent once Microsoft fixes the issue. We'll post an update once services are restored to normal.

2. 23. januar 2026 kl. 13.54 UTCresolved

   Microsoft has resolved their issue, and our delivery rates have returned to normal. Outgoing emails that had previously bounced during this incident have been successfully delivered.

1. 17. januar 2026 kl. 17.03 UTCinvestigating

   We are currently investigating issues with Music Stand sessions not syncing on iOS devices when using the Pusher connection path. - Multipeer connections remain unaffected.

2. 17. januar 2026 kl. 17.27 UTCinvestigating

   We are continuing to investigate this issue.

3. 17. januar 2026 kl. 17.45 UTCidentified

   We’ve identified the cause of page turns not syncing for Music Stand Sessions joined via Pusher, and we’re working on a fix that will ship in an upcoming App Store update. If you’re currently in an active service on iOS, switch your Session connection to Multipeer to keep Sessions running without interruption.

4. 17. januar 2026 kl. 19.12 UTCidentified

   Our team is actively working on getting a new iOS version build with a fix to address Music Stand sessions not syncing for specific connection types. If you’re currently in an active service on iOS and need sessions, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll update the status every 30 minutes to keep you up-to-date.

5. 17. januar 2026 kl. 19.49 UTCmonitoring

   A fix has been verified via our internal builds and an approved fix has been sent to the App Store for expedited review. Once the build has been approved by Apple, you will be able to download the new version (4.7.3) in the App Store with a fix for synced session connections. We'll keep you updated every 30 minutes on the status.

6. 17. januar 2026 kl. 20.34 UTCmonitoring

   Our implemented fix is still awaiting App Store review before being made available in the App Store for download. We'll continue to update this status on the status of the Store review.

7. 17. januar 2026 kl. 21.25 UTCmonitoring

   Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (4.7.3) in the App Store with a fix for synced session connections. In the meantime, if you are needing to use sessions for a Saturday night service, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll keep you updated on the status.

8. 17. januar 2026 kl. 23.18 UTCmonitoring

   Our patch fix is still awaiting review from the App Store. In the meantime, if you are needing to use sessions for a Saturday night service, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll continue updating the status page on the App Store review status.

9. 18. januar 2026 kl. 00.45 UTCmonitoring

   Update: Our Music Stand connected sessions fix is still waiting App Store review with Apple. Once reviewed and approved we'll update this status page. If you are needing to use sessions for a Saturday night service, switch your Session connection to Multipeer to keep Sessions running without interruption.

10. 18. januar 2026 kl. 02.26 UTCmonitoring

    Update: We’re awaiting App Store approval for a release that fixes Music Stand Sessions sync. We’ll keep this incident updated.

11. 18. januar 2026 kl. 04.17 UTCmonitoring

    We’re still awaiting App Store approval for a release that addresses an issue with Music Stand Sessions sync using Pusher connection. In the meantime, you can use sessions with "multipeer" connection to utilize the feature without interruption.

12. 18. januar 2026 kl. 07.17 UTCmonitoring

    Update; App Store approval is still pending review. We’ll continue to monitor the status of the review which addresses an issue with Music Stand sessions around syncing page turning. In the meantime, you can use sessions with "multipeer" connection to utilize the feature without interruption.

13. 18. januar 2026 kl. 11.24 UTCmonitoring

    Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (4.7.3) in the App Store with a fix for synced session connections. In the meantime, if you are needing to use sessions for service, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll keep you updated on the status.

14. 18. januar 2026 kl. 17.17 UTCresolved

    This incident has been resolved and the App Store has approved our patch fix that addressed a bug with Music Stand sessions not correctly syncing page turns across devices. Update to our latest build in the App Store Music Stand(4.7.3) to receive the fix.

1. 13. november 2025 kl. 18.38 UTCinvestigating

   Our team is investigating users experiencing issues accessing Rehearsal Mix search features and files not playing correctly or display licensing errors.

2. 13. november 2025 kl. 19.00 UTCresolved

   The Multitracks Team has implemented a fix that fixed an issue with Multitracks searches being down as well as RehearsalMix files returning an error message. Things should be back to normal.

1. 9. november 2025 kl. 15.04 UTCinvestigating

   Users may experience errors or degraded performance when accessing services reliant on the Multitracks API. We are currently investigating the issue to restore full functionality.

2. 9. november 2025 kl. 15.25 UTCidentified

   The issue has been identified and our team is working on a fix.

3. 9. november 2025 kl. 15.42 UTCresolved

   We experienced a service disruption caused by an unexpected spike from outbound API requests from our system to Multitracks. This led to instability in both their API and our own services that rely on it. A fix has been implemented on our side, and all services should be back to normal.

4. 13. november 2025 kl. 21.31 UTCpostmortem

   # **Post-Mortem: Service Disruption Caused by Excessive Outbound API Requests to Multitracks** **Date of Incident:** November 9, 2025 **Duration:** ~1 hour **Impacted:** MultiTracks integration; indirect impact to Services and Check-Ins ## **Overview** On November 9, Planning Center experienced a disruption in our MultiTracks integration caused by an internal change to our caching logic. This change unintentionally triggered a large spike in outbound API requests to MultiTracks, which led to their service throttling our traffic. The resulting failures also caused secondary errors in Planning Center services that rely on responses from that API. This issue was rooted in Planning Center’s system behavior, and we take full responsibility for the impact. ## **What Happened** A caching pattern change dramatically increased the number of API requests we sent to MultiTracks. Their service began throttling our traffic, and our retry behavior amplified the load on both systems. This led to elevated errors in the MultiTracks integration and related Planning Center processes. The impact to customers was somewhat minimized because Music Stand apps use local caching, but some experienced errors, slow responses, or missing data. ## **Resolution** We quickly identified the regression and deployed a revert of the caching change. Once reverted, our outbound traffic returned to normal and MultiTracks’ throttling stopped, allowing dependent systems to recover. ## **Root Cause** * A caching change that generated excessive outbound API requests * Retry and timeout behaviors that worsened cascading failures ## **Preventive Actions** 1. Review and tune third-party timeouts to avoid cascading failures 2. Improve graceful degradation strategies for external dependencies 3. Enhance pre-deployment checks for changes affecting outbound request volume ## **Current Status** The MultiTracks integration is stable. We are implementing the above improvements to prevent similar issues and ensure our systems remain resilient even when dependencies become unstable.

1. 28. oktober 2025 kl. 15.29 UTCinvestigating

   We're investigating delays in processing background tasks across Planning Center.

2. 28. oktober 2025 kl. 15.43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28. oktober 2025 kl. 15.52 UTCresolved

   This incident has been resolved.