57 Poplapay incidents · juli 2023 — official updates, affected components, duration and resolution details.
Vi observerer forhøjede autorisationsfejl og undersøger
Der var en stigning i godkendelse fejl på flere erhvervende forbindelser fra: 54 til: 57, men trafikken er kommet sig. Fejlkoderne tyder på et problem med et opstrømssystem. Vi overvåger situationen.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi har identificeret et problem, der påvirker afvikling behandling for handlende, der bruger Nets Finland erhverver. Betalinger for transaktioner behandlet den 2026- 10- 21 er blevet forsinket og vil blive modtaget en dag senere end normalt. Spørgsmålet er blevet identificeret, og der er truffet korrigerende foranstaltninger. Vi følger situationen for at bekræfte den fulde beslutning. Vi undskylder for eventuelle ulemper forårsaget og vil give en yderligere opdatering, når bosættelser bekræftes som behandlet.
Den mislykkede afviklingsfil er blevet genbehandlet og leveret. Der vil blive indført en afbødning for at forhindre gentagelse. Vi undskylder ulejligheden.
Den tilbageværende afviklingsfil blev bekræftet behandlet med succes.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi undersøger intermitterende betalingstilladelser fejl påvirker terminaler routing gennem Nets erhverve. * Indvirkning: * Nogle betalingstilladelser og annulleringsforsøg har været mislykkede siden ca. 06: 08 UTC (08: 08 EST / 09: 08 EEST). Fejl forekommer i korte brister på 234 minutter, efterfulgt af bedring, med gentagelse. Den seneste fiasko episode var omkring 07: 21- 07: 25 UTC (09: 21- 09: 25 CEST / 10: 21- 10: 25 EEST). Vi behandler dette som en vedvarende hændelse. * Påvirkede: * Terminaler, hvor Nets erhverver sig i hele Danmark, Sverige, Norge og Finland. * Status: * Vi undersøger aktivt forbindelsesproblemet med vores overtagende partner. Terminaler, der oplever fejl, kan gentage transaktioner, når forbindelsen genoprettes. Vi vil give en opdatering, så snart vi har flere oplysninger.
Kortbetalinger på terminaler i Danmark, Sverige, Norge og Finland har været stabile siden ca. 08: 51 UTC (10: 51 EST / 11: 51 EEST). Vi følger situationen nøje. Tidligere i morges fejlede nogle kortbetalinger og aflysninger periodisk på tværs af flere korte episoder mellem 06: 08 og 08: 50 UTC (08: 08- 10: 50 CEST / 09: 08- 11: 50 EEST). Hvis en betaling mislykkedes under dette vindue, blev den ikke opkrævet. Vi anbefaler, at vi genprøver alle mislykkede betalinger. Vi har identificeret årsagen og samarbejder med vores netværkspartner for at bekræfte fuld opløsning. Vi vil sende en ny opdatering, når vi har bekræftet stabiliteten.
Kortbetalinger på terminaler i Danmark, Sverige, Norge og Finland har været stabile siden 08: 51 UTC den 12. oktober (10: 51 EST / 11: 51 EEST). Der er ikke observeret yderligere betalingssvigt i forbindelse med denne hændelse. Vi er ved at løse denne hændelse. Hvis en betaling mislykkedes under det berørte vindue den 12. oktober (06: 08- 08: 50 UTC / 08: 08- 10: 50 CEST / 09: 08- 11: 50 EEST), blev den ikke opkrævet. Vi anbefaler at prøve igen betalinger, der mislykkedes i den tid.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi har identificeret et problem, der påvirker afviklingen af American Express (Amex) kort transaktioner behandlet gennem vores Nets Finland erhverver den 6. oktober. En afviklingsfil, der dækkede transaktioner fra den pågældende dag, blev afvist under behandlingen. Som et resultat, udbetalinger for de berørte transaktioner er forsinket, indtil filen er blevet korrigeret og genindsendt. Vi arbejder aktivt på at genindsende filen. Vi vil give en opdatering, når udbetalinger er blevet bekræftet som behandlet. * Påvirkede transaktioner: * Amex kort transaktioner, Nets Finland erhverver, 6 oktober * Indvirkning: * Forsinkede afviklingsudbetalinger; ingen transaktioner går tabt
Afviklingsfilen for de berørte transaktioner er blevet korrigeret og genindsendt til behandling. Baseret på de aktuelle oplysninger, forventer vi udbetalinger skal behandles en dag senere end normalt. Behandlingen er endnu ikke bekræftet, og vi vil dele endnu en opdatering, hvis den forventede timing ændres. Påvirkede transaktioner: Amex kort transaktioner, Nets Finland erhverver, 6 oktober Impact: Forsinkede afviklingsudbetalinger; ingen transaktioner går tabt
Den korrigerede afviklingsfil har bestået behandlingen. Udbetalinger for de berørte transaktioner forventes at ankomme en dag senere end normalt. Vi beklager forsinkelsen og ulejligheden. Ingen transaktioner gik tabt, og dette spørgsmål er nu løst. Påvirkede transaktioner: Amex kort transaktioner, Nets Finland erhverver, 6 oktober
Automatisk oversat fra den officielle hændelsesopdatering.
Vi ser forhøjede fejlrater på Visa-transaktioner for danske DKK-transaktioner
Emne løst omkring 12.45 CEST
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi ser forhøjede fejlrater på Visa-transaktioner for danske DKK-transaktioner på grund af en løbende emission hos erhververen
Udstedelsen blev fastsat af den overtagende virksomhed.
Automatisk oversat fra den officielle hændelsesopdatering.
Tilladelserne svigter på grund af en løbende emission i Nets Finland erhverver. Vi sporer problemet.
Ajourførte hændelseseffektestimater
Den overtagende virksomhed gennemførte et fix, og trafikken er ved at komme sig
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
We are experiencing a settlement file processing failure affecting Amex transactions for Nets Finland acquiring on June 27, 2026. As a result, settlements for that day's Amex transactions will be delayed until the settlement file has been successfully processed. Our teams are working to resolve the issue as quickly as possible and restore normal processing. No action is required from merchants at this time. We will provide an update as soon as processing has resumed. Please note that Amex transactions processed through Nets Denmark are not affected and have been processed according to the normal settlement schedule. This issue is limited to Amex transactions for Nets Finland acquiring on June 27, 2026, and does not affect any other card schemes. We apologize for the delay and appreciate your patience while we work to resolve this issue.
The failed settlement file has been reprocessed and delivered, and a mitigation has been applied to prevent recurrence. We apologize for the inconvenience.
The resent settlement file was confirmed processed successfully.
This is just a test
This incident has been resolved. All systems are operating normally.
We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring. On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. We corrected that error and submitted the settlements the following day. In correcting the previous error, however, we unfortunately overlooked a detail that then caused the settlement run for June 4th to fail. This has now been corrected, and the settlements have been submitted successfully, but unfortunately payouts for June 4th will be delayed. No action from merchants is required. The underlying issue that caused both problems was fixed earlier, so no further disruption is expected. We sincerely apologize for the disruption. We will be providing more information early next week.
The settlement batches for June 5th were sent as expected, and the system is operating normally.
We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring. On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. As a result, settlement payouts will be delayed until the issue has been resolved. Our team is actively investigating and working to restore normal processing as quickly as possible. Once the issue has been fixed, we will reprocess all affected settlements and submit them to Nets Finland for settlement without requiring any action from merchants. We sincerely apologize for the disruption and appreciate your patience while we work to resolve this matter. Further updates will be provided as more information becomes available.
The affected settlements have been sent to Nets Finland.
This incident has been resolved.
We've identified an issue with Nordic acquiring affecting our terminals in Nordics. I've escalated the issue.
Nordic acquiring down since 10:06 EET / 9:06 CET.
We are continuing to work with highest priority on a fix for this issue.
The Nordic acquiring outage has been resolved. Card payments have been going through successfully since approximately 14:43 CEST / 15:43 EEST, and success rates are back to normal. We are continuing to monitor the service to make sure it stays stable before closing the incident. No action is needed from merchants. We apologise for the disruption and will post a final update once monitoring is complete.
Unfortunately, we are seeing failures again.
Since 16:58 CEST / 17:58 EEST new Nordic acquiring outage affecting merchants in Nordics causing payments to fail.
Authorizations working again since 17:12 CEST / 18:12 EEST. Monitoring for now, another update will come when incident closed.
We are closing this incident after an extended monitoring period. Authorizations have remained stable since the recovery reported on 21 May 2026, and we have not observed further merchant impact. A final root cause analysis from the upstream acquiring provider is not available at this time. We apologise for the disruption.
We see a degradation in acquiring connection to Finland acquiring, causing failures in payments affecting some Finnish merchants.
Acquiring side issue affecting multiple PSPs.
working since 18:50 EET
No further issues observed after root cause was addressed. Issues appeared in 3 waves between 17 and 19 Finland local time on the 19th of May, where part of payments towards Finland acquiring were failing.
12:11 Finland time - debit authorization degraded for Finnish acquiring. 12:11 alkaen katevarmennusyhteydessä ongelmia, selvitys käynnissä
There was an authorization incident 12:11–12:34, which has since resolved. Around 50-80% of authorizations for Finnish acquiring failed during that time. We are still investigating the root cause, but the issue is unlikely to repeat itself – but we will keep monitoring the situation.
This incident has been resolved.
We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.
Some Castles terminals in Finland that are connected to Telia phone network are affected by this issue. If possible, we recommend using other available Internet options, like WiFi. We are working with our phone service providers to fix the issue.
We are still in dialogue with our cellular service vendors to get the issue resolved. If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.
We are no longer seeing abnormal connectivity issues. We will continue to monitor the situation.
This incident has been resolved. We apologize for the inconvenience.
We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.
Cellular network provider has confirmed that there was a roaming issue in Finland that should have been fixed today at approximately 15:20. If you are still experiencing issues with your cellular connection we recommend you to reboot you payment terminal.
This incident has been resolved.
We are seeing elevated authorization failures for Nets Denmark acquiring
Nets Denmark acquiring connection is experiencing an outage, we are monitoring the situation
Upstream provider has applied a fix and authorizations are succeeding again
This incident has been resolved.
We are currently investigating this issue.
Payment terminals in Finland that use Telenor SIM for cellular connection are affected. Situation is being investigated.
The issue is being investigated with Telenor. If possible, connect the terminal through a mobile phone hotspot, or other means, while the problem continues. Some merchants have reported successful reconnection after rebooting the device.
Connections are reported operational
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
All Visa authorizations were failing on Nets Finland acquiring between 20:00 and 20:24 Finland local time. The incident is over. Other card schemes were not affected.
We are currently investigating elevated error rates for authorizations going through Nets Finland acquiring
Ongoing issue was confirmed with Nets Finland acquiring, we are awaiting further information
Acquirer is reporting issue as resolved, and we are no longer seeing failed authorizations
This incident has been resolved.
