Proemion driftsforstyrrelser

1. 22. oktober 2026 kl. 09.35 UTCresolved

   Med hensyn til de to bredt annoncerede PHP sårbarheder CVE- 2026- 109618 og CVE- 2026- 109619 vi præcisere, at Proemion ikke bruger den berørte teknologi i nogen del af sin DataPlatform eller afviklingssystemer. Vi blev opmærksomme på sårbarhederne på 21 okt 13: 05 CEST og straks koordineret internt for at vurdere den risiko, der var begrænset til Proemion hjemmeside. Vi opsætte en statisk kopi af hjemmesiden og derefter tog tjenesterne offline indtil efter en patch blev leveret og installeret. Derudover ventede vi en 12h køle ned tid, før bringe hjemmesiden tilbage online. Der er ingen beviser for, at sårbarhederne blev brugt med succes mod hjemmesiden. Proemion hjemmesiden kører på separat infrastruktur uden forbindelse til vores andre tjenester. Vi frigiver denne erklæring til alle kunder, der måske har brug for den til deres egne formål.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 15. oktober 2026 kl. 10.17 UTCmonitoring

   Mellem 12oct2026 og 15oct2026 DataPlatform har undladt at sende nogen e-mails.

2. 15. oktober 2026 kl. 10.18 UTCmonitoring

   Vi fortsætter med at overvåge for yderligere spørgsmål.

3. 15. oktober 2026 kl. 10.21 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 15. oktober 2026 kl. 10.14 UTCresolved

   Mellem 12oct2026 og 15oct2026 DataPlatform har undladt at sende nogen e-mails. Vi har identificeret og rettet op på årsagen.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 29. september 2026 kl. 11.47 UTCinvestigating

   Vi er klar over, at REST API 'er i øjeblikket ikke er tilgængelige. Vi arbejder aktivt på dette spørgsmål.

2. 29. september 2026 kl. 11.49 UTCmonitoring

   Vi har identificeret og udsendt et fix. Vi overvåger tjenesterne.

3. 29. september 2026 kl. 14.29 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. februar 2026 kl. 12.25 UTCidentified

   Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.

2. 2. februar 2026 kl. 15.39 UTCmonitoring

   We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

3. 3. februar 2026 kl. 08.11 UTCidentified

   Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.

4. 4. februar 2026 kl. 09.01 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

5. 5. februar 2026 kl. 14.19 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.

6. 10. februar 2026 kl. 11.54 UTCresolved

   Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.

1. 5. november 2025 kl. 09.11 UTCinvestigating

   We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.

2. 5. november 2025 kl. 12.14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5. november 2025 kl. 15.30 UTCresolved

   This incident has been resolved.

1. 12. september 2025 kl. 04.23 UTCinvestigating

   The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.

2. 12. september 2025 kl. 06.32 UTCidentified

   Root cause identified. Our engineers are working on fixing it.

3. 12. september 2025 kl. 07.35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12. september 2025 kl. 08.15 UTCresolved

   This incident has been resolved.

1. 26. juni 2025 kl. 14.45 UTCidentified

   New device activation (go-live) currently has a problem, we are recovering the services.

2. 26. juni 2025 kl. 16.27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26. juni 2025 kl. 17.14 UTCresolved

   This incident has been resolved.

1. 8. april 2025 kl. 08.14 UTCinvestigating

   New device activations (go-live) currently has a problem, we are recovering the services.

2. 8. april 2025 kl. 08.33 UTCmonitoring

   We have identified the root case and deployed a work-around. We are monitoring the situation.

3. 8. april 2025 kl. 10.22 UTCresolved

   This incident has been resolved.

1. 19. marts 2025 kl. 13.14 UTCidentified

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

2. 20. marts 2025 kl. 06.55 UTCmonitoring

   A work-around has been implemented, we are monitoring the go live requests.

3. 20. marts 2025 kl. 15.39 UTCresolved

   The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.

1. 19. marts 2025 kl. 13.13 UTCresolved

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

1. 19. februar 2025 kl. 13.11 UTCinvestigating

   We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.

2. 19. februar 2025 kl. 13.23 UTCidentified

   The SIM provider has identified the problem and is working on fixing it.

3. 20. februar 2025 kl. 04.58 UTCidentified

   The third-party acknowledged the issue and suggested a workaround which we are considering.

4. 21. februar 2025 kl. 07.11 UTCmonitoring

   The work-around has been active since yesterday night, we are monitoring the SIM card activations.

5. 21. februar 2025 kl. 09.00 UTCresolved

   This incident has been resolved.

1. 31. januar 2025 kl. 08.38 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 31. januar 2025 kl. 10.10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31. januar 2025 kl. 12.26 UTCresolved

   This incident has been resolved.

1. 14. november 2024 kl. 14.22 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 14. november 2024 kl. 14.24 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. november 2024 kl. 14.41 UTCmonitoring

   We have restored service, it's fully operational. We are monitoring for any more adverse impact.

4. 14. november 2024 kl. 15.11 UTCresolved

   The incident has been resolved, we have identified the root cause.

1. 30. juli 2024 kl. 08.01 UTCidentified

   At 00:41 CEST Digicert notified us of the following incident: https://www.digicert.com/support/certificate-revocation-incident We promptly verified that we were affected and are taking the necessary steps as instructed by Digicert to reissue and deploy new certificates. Based on previous experience with certificate renewals and rollouts we are confident that we can deploy new certificates before the revocation goes into effect. We expect no interruptions to services. We will post regular updates on this incident during the day.

2. 30. juli 2024 kl. 09.15 UTCmonitoring

   Certificates have been renewed and are being deployed and we continue to monitor all systems for any issues.

3. 30. juli 2024 kl. 11.11 UTCresolved

   This incident has been resolved.

1. 6. maj 2024 kl. 10.50 UTCinvestigating

   We are currently investigating this issue.

2. 6. maj 2024 kl. 10.50 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6. maj 2024 kl. 10.58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6. maj 2024 kl. 13.57 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 7. maj 2024 kl. 07.27 UTCresolved

   This incident has been resolved.

1. 11. oktober 2023 kl. 10.23 UTCidentified

   Due to a power outage the new TCU activation functionality is currently not working. We have identified the root cause and are actively working to restore service.

2. 11. oktober 2023 kl. 10.31 UTCidentified

   We found that the power outage also affects the availability of our real-time connectivity solution. We are continuing our work to restore service.

3. 11. oktober 2023 kl. 11.00 UTCmonitoring

   All services should now be operational. We are closely monitoring them.

4. 11. oktober 2023 kl. 13.19 UTCresolved

   This incident has been resolved.

1. 21. februar 2023 kl. 07.21 UTCinvestigating

   We are experiencing a full system outage of the DataPlatform after our deployment today. Our engineers are working on a solution. We will update this notification as soon as we have more information.

2. 21. februar 2023 kl. 07.22 UTCinvestigating

   We are continuing to investigate this issue.

3. 21. februar 2023 kl. 07.33 UTCmonitoring

   DataPlatform is back online. We are monitoring the situation.

4. 21. februar 2023 kl. 09.44 UTCresolved

   The metrics are stable and back at normal levels. The incident is resolved.

1. 20. juli 2022 kl. 07.48 UTCinvestigating

   We are suffering packet loss in our connectivity in one of our data centers which might affect or slow down realtime connections. Data import from third party systems may be delayed, too. We are working on it and give feedback as soon as possible.

2. 20. juli 2022 kl. 09.34 UTCidentified

   One of our internet provider is currently affected by a large-scale disturbance. We continue to work together with them to resolve the issue and to minimize the impact.

3. 20. juli 2022 kl. 11.31 UTCidentified

   Issue is still ongoing. We continue to work with our internet providers to resolve the issue while monitoring the health of our services.

4. 20. juli 2022 kl. 20.33 UTCmonitoring

   We are no longer suffering packet loss when accessing our services. We are still monitoring the situation and will continue to work to minimize any issues that may surface.

5. 21. juli 2022 kl. 10.51 UTCresolved

   There have been no issues since yesterday afternoon. We also have confirmation from our internet providers that they are no longer experiencing any issues. In total we experienced a bit under 12 hours of degraded performance which may have caused slowness accessing our Data Portal and the RealTime Dashboard. No data was lost at any time during the incident.

1. 5. marts 2021 kl. 11.47 UTCinvestigating

   We are experiencing our Standard Portal is not accessible. Our engineers are investigating the issue.

2. 5. marts 2021 kl. 11.49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5. marts 2021 kl. 11.49 UTCmonitoring

   Our engineers implemented a fix. We are constantly monitoring availability.

4. 5. marts 2021 kl. 13.24 UTCresolved

   This incident has been resolved.