Realvnc driftsforstyrrelser

1. 10. september 2026 kl. 15.14 UTCinvestigating

   Vi undersøger i øjeblikket dette spørgsmål.

2. 10. september 2026 kl. 18.36 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 10. september 2026 kl. 19.08 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

4. 10. september 2026 kl. 19.40 UTCidentified

   Vi fortsætter med at arbejde på en løsning på dette problem.

5. 10. september 2026 kl. 20.33 UTCidentified

   Vi er i øjeblikket ved at implementere et fix for dette spørgsmål

6. 10. september 2026 kl. 20.57 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

7. 11. september 2026 kl. 08.36 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 20. august 2026 kl. 18.34 UTCidentified

   Kunder kan opleve problemer gør cloud-forbindelser. Vi arbejder på dette spørgsmål. Vi undskylder ulejligheden.

2. 20. august 2026 kl. 19.04 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 21. august 2026 kl. 08.17 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 19. august 2026 kl. 14.47 UTCinvestigating

   Vi er klar over et problem med cloud-forbindelse, der påvirker et lille antal kunder. Vi undersøger i øjeblikket årsagen til dette spørgsmål.

2. 19. august 2026 kl. 14.48 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 19. august 2026 kl. 17.42 UTCidentified

   Vi har identificeret et problem, der er årsag nogle brugere til at se forkert status og brug, Vi er i færd med at gennemføre en rettelse til dette

4. 19. august 2026 kl. 18.13 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

5. 20. august 2026 kl. 08.16 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 13. august 2026 kl. 14.09 UTCmonitoring

   A fix has been implemented and we are monitoring the results

2. 14. august 2026 kl. 07.11 UTCresolved

   This incident has been resolved.

1. 13. august 2026 kl. 13.13 UTCidentified

   The cause of the issue has been identified and we are currently rolling out a fix.

2. 13. august 2026 kl. 13.59 UTCresolved

   This incident has been resolved.

1. 5. august 2026 kl. 14.15 UTCinvestigating

   We are aware of an issue with cloud connectivity and the management portal and we are currently investigating

2. 5. august 2026 kl. 14.19 UTCinvestigating

   We are continuing to investigate this issue.

3. 5. august 2026 kl. 15.31 UTCidentified

   The cause of the issue has now been identified and we are currently rolling out a fix.

4. 5. august 2026 kl. 16.37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6. august 2026 kl. 08.54 UTCresolved

   This incident has been resolved.

1. 14. juli 2026 kl. 18.56 UTCidentified

   Vi er klar over et problem med cloud-forbindelse, der påvirker et lille antal kunder. Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

2. 14. juli 2026 kl. 19.56 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 15. juli 2026 kl. 09.53 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 28. maj 2026 kl. 09.55 UTCinvestigating

   We are currently investigating an issue where some users are unable to login to the RealVNC Connect Portal.

2. 28. maj 2026 kl. 09.55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28. maj 2026 kl. 10.43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28. maj 2026 kl. 15.21 UTCresolved

   This incident has been resolved.

1. 18. november 2025 kl. 12.04 UTCinvestigating

   One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.

2. 18. november 2025 kl. 12.08 UTCinvestigating

   We are continuing to investigate this issue.

3. 18. november 2025 kl. 14.11 UTCidentified

   Cloudflare have identified the issue and are fixing the affected components.

4. 18. november 2025 kl. 14.51 UTCmonitoring

   Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.

5. 19. november 2025 kl. 08.19 UTCresolved

   This incident has been resolved.

1. 21. oktober 2025 kl. 15.31 UTCidentified

   We have identified the issue and are working on a fix

2. 21. oktober 2025 kl. 15.38 UTCidentified

   A fix has been deployed and services are normalising

3. 21. oktober 2025 kl. 16.03 UTCmonitoring

   We are monitoring the impacted services

4. 21. oktober 2025 kl. 16.19 UTCresolved

   The impacted services are fully operational.

1. 2. juli 2025 kl. 11.21 UTCinvestigating

   The RealVNC Connect portal website is currently unavailable. We are investigating the issue.

2. 2. juli 2025 kl. 11.24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2. juli 2025 kl. 15.43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2. juli 2025 kl. 16.26 UTCresolved

   This incident has been resolved.

1. 2. juni 2025 kl. 09.07 UTCinvestigating

   Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.

2. 2. juni 2025 kl. 10.17 UTCidentified

   The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.

3. 2. juni 2025 kl. 13.37 UTCidentified

   We are restoring data for the teams affected by this issue.

4. 2. juni 2025 kl. 18.02 UTCmonitoring

   We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.

5. 3. juni 2025 kl. 10.20 UTCresolved

   This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

1. 12. maj 2025 kl. 12.57 UTCinvestigating

   Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.

2. 12. maj 2025 kl. 14.27 UTCmonitoring

   A fix has been implemented and we're monitoring the results

3. 19. maj 2025 kl. 15.08 UTCresolved

   This incident has been resolved.

1. 21. marts 2025 kl. 11.11 UTCinvestigating

   A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.

2. 26. marts 2025 kl. 09.22 UTCidentified

   The issue has been identified and a fix is being implemented

3. 26. marts 2025 kl. 16.14 UTCmonitoring

   A fix has been applied to the affected customers and we are continuing to monitor the results.

4. 28. marts 2025 kl. 09.31 UTCresolved

   This incident has been resolved.

1. 11. februar 2025 kl. 11.23 UTCinvestigating

   Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.

2. 11. februar 2025 kl. 11.25 UTCidentified

   The issue has been identified and a fix deployed. Services are returning to normal operations.

3. 11. februar 2025 kl. 11.42 UTCmonitoring

   Services are back to normal operations. We are monitoring the status.

4. 11. februar 2025 kl. 14.46 UTCresolved

   The incident has been resolved. Apologies for any inconvenience caused.

1. 28. november 2024 kl. 09.48 UTCinvestigating

   We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.

2. 28. november 2024 kl. 09.49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28. november 2024 kl. 10.11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28. november 2024 kl. 11.32 UTCresolved

   This incident has been resolved.

1. 12. november 2024 kl. 13.11 UTCinvestigating

   We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.

2. 19. november 2024 kl. 11.29 UTCidentified

   The issue has been identified and we are working on a fix

3. 19. november 2024 kl. 11.30 UTCmonitoring

   A fix has been identified and a fix has been implemented. We are continuing to monitor.

4. 19. november 2024 kl. 18.09 UTCresolved

   This incident has been resolved. We apologise for any inconvenience caused.

1. 16. september 2024 kl. 10.04 UTCinvestigating

   We are currently investigating the issue.

2. 16. september 2024 kl. 12.19 UTCidentified

   The issue has been identified and a fix has been deployed. Please try signing in again.

3. 16. september 2024 kl. 14.16 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16. september 2024 kl. 14.18 UTCmonitoring

   A fix has been implemented and we are monitoring.

5. 17. september 2024 kl. 08.04 UTCinvestigating

   We are continuing to investigate the cause of this SSO issue which is affecting some customers.

6. 17. september 2024 kl. 09.42 UTCidentified

   The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.

7. 19. september 2024 kl. 08.19 UTCresolved

   The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.

1. 4. juni 2024 kl. 07.52 UTCidentified

   Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue

2. 4. juni 2024 kl. 08.34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 4. juni 2024 kl. 08.36 UTCidentified

   We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.

4. 4. juni 2024 kl. 08.44 UTCidentified

   The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.

5. 4. juni 2024 kl. 12.08 UTCidentified

   The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

6. 4. juni 2024 kl. 13.35 UTCidentified

   The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

7. 6. juni 2024 kl. 08.39 UTCmonitoring

   The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.

8. 7. juni 2024 kl. 17.12 UTCresolved

   The issue with presence is resolved.

1. 9. februar 2024 kl. 15.14 UTCinvestigating

   We are aware of an issue with the presence and audit services which may cause some presence and audit information to be incorrect and are actively investigating.

2. 9. februar 2024 kl. 15.39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9. februar 2024 kl. 16.03 UTCresolved

   This incident has been resolved.