Recharge Payments driftsforstyrrelser

1. 28. september 2026 kl. 14.00 UTCidentified

   Vores team er klar over et problem, der forårsager langsom lastning tider på Recharge tjenester. Vi har identificeret problemet og arbejder på at løse det.

2. 28. september 2026 kl. 14.44 UTCidentified

   Vi fortsætter med at undersøge problemet.

3. 28. september 2026 kl. 15.36 UTCmonitoring

   Vores hold har lavet et fix, og vi overvåger resultaterne.

4. 28. september 2026 kl. 15.57 UTCresolved

   Dette spørgsmål er nu løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 25. september 2026 kl. 18.07 UTCinvestigating

   Vi undersøger i øjeblikket nedbrudte systemer. Vores ingeniører arbejder på at identificere spørgsmål.

2. 25. september 2026 kl. 18.37 UTCinvestigating

   Vi arbejder fortsat på at løse dette problem. Hvis du har brug for at nå ud til vores support team, kan du e-mail os på support @ rechargepayments.com.

3. 25. september 2026 kl. 19.11 UTCinvestigating

   Vi implementerede en rettelse og ser en tendens til genopretning. Vi fortsætter med at overvåge spørgsmålet.

4. 25. september 2026 kl. 19.53 UTCidentified

   Vi identificerede problemet og implementerede et fix. Vi fortsætter med at overvåge dette, indtil vi ser fuld bedring.

5. 25. september 2026 kl. 20.39 UTCresolved

   Et fix er blevet implementeret, og vi arbejder i øjeblikket på data ingest og genoplade check out vurdering

Automatisk oversat fra den officielle hændelsesopdatering.

1. 1. september 2026 kl. 17.35 UTCmonitoring

   På grund af en tredjeparts-udbyder afbrydelse, kan nogle SMS-beskeder blive forsinket. Udbyderen har identificeret problemet og arbejder på en løsning.

2. 1. september 2026 kl. 18.14 UTCresolved

   Den tredje part udbyder har løst deres udfald.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 7. august 2026 kl. 14.07 UTCidentified

   Vi undersøger et problem, der forårsagede forsinkelser med Ucoming Charge Meddelelser. Vores team har identificeret problemet og fortsætter med at arbejde med oprydning.

2. 7. august 2026 kl. 16.05 UTCmonitoring

   Our team has resolved the root cause of this issue. We are now reviewing potential impact.

3. 7. august 2026 kl. 17.57 UTCmonitoring

   Our team has determined that impacted stores are primarily those that rely on the charge/upcoming webhook for third party notifications and custom functions. We will be reaching out directly to these stores.

4. 8. august 2026 kl. 01.20 UTCresolved

   This has been resolved.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 20. juli 2026 kl. 18.54 UTCinvestigating

   Vi observerer problemer med adgang til handelsportalen og undersøger i øjeblikket

2. 20. juli 2026 kl. 19.40 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 20. juli 2026 kl. 20.16 UTCresolved

   Vi er i fuld bedring og vil fortsætte overvågningen.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 29. juni 2026 kl. 14.14 UTCinvestigating

   Analytics data for 6/28/26 is delayed on some dashboards and reports. Our team is currently working to ensure this is updated.

2. 29. juni 2026 kl. 14.32 UTCidentified

   We have identified the source of the delay and a resolution is in progress.

3. 29. juni 2026 kl. 18.40 UTCresolved

   This has been resolved and data for 6/28/26 is displaying as expected.

1. 29. april 2026 kl. 15.05 UTCmonitoring

   One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is collaborating to resolve the issue.

2. 29. april 2026 kl. 19.08 UTCmonitoring

   One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is continuing to collaborate to resolve the issue.

3. 29. april 2026 kl. 21.37 UTCresolved

   This issue has been resolved.

1. 23. april 2026 kl. 16.14 UTCinvestigating

   We are currently investigating an issue with accessing the merchant portal.

2. 23. april 2026 kl. 16.37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23. april 2026 kl. 17.00 UTCresolved

   This incident has been resolved.

1. 7. april 2026 kl. 10.59 UTCidentified

   Merchant Analytics daily data refresh is delayed; the issue has been identified, the fix is being implemented, and we expect all data to be refreshed at 10:00 AM ET.

2. 7. april 2026 kl. 15.02 UTCresolved

   The issue with the Merchant Analytics data refresh is fixed. All data is now refreshed.

1. 12. februar 2026 kl. 14.59 UTCinvestigating

   We are currently investigating an error on the Renewal Rate Dashboard

2. 12. februar 2026 kl. 15.17 UTCresolved

   This error has been resolved.

1. 17. december 2025 kl. 17.21 UTCinvestigating

   We are currently seeing degraded admin accessibility in the merchant portal and are investigating.

2. 17. december 2025 kl. 17.35 UTCinvestigating

   We are starting to see resolution and are continuing to investigate.

3. 17. december 2025 kl. 17.36 UTCinvestigating

   We are starting to see some recovery and are continuing to work to get fully resolved.

4. 17. december 2025 kl. 18.06 UTCmonitoring

   A fix has been implemented, and we are seeing full recovery.

5. 17. december 2025 kl. 18.24 UTCresolved

   This incident has been resolved.

1. 16. december 2025 kl. 22.11 UTCinvestigating

   We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.

2. 16. december 2025 kl. 22.50 UTCinvestigating

   We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users.

3. 16. december 2025 kl. 23.05 UTCmonitoring

   A fix has been implemented and we are seeing recovery.

4. 16. december 2025 kl. 23.44 UTCresolved

   This has been resolved.

1. 9. november 2025 kl. 18.06 UTCinvestigating

   We are currently investigating an issue impacting charge processing.

2. 9. november 2025 kl. 19.32 UTCidentified

   The issue has been identified, and a fix is being implemented.

3. 10. november 2025 kl. 15.54 UTCidentified

   A fix has been deployed. Our team is now working on cleanup of impacted charges.

4. 10. november 2025 kl. 18.11 UTCidentified

   We are continuing to review and work on impacted charges.

5. 10. november 2025 kl. 21.54 UTCidentified

   We are continuing to work on a fix for this issue.

6. 11. november 2025 kl. 17.05 UTCidentified

   At this time only a limited subset of stores are impacted and our team is working to address lingering issues. Store updates will continue to be made throughout the day.

7. 13. november 2025 kl. 00.36 UTCresolved

   The root cause of this incident has been resolved. Those impacted will receive further communication.

1. 4. november 2025 kl. 21.25 UTCidentified

   We are aware of an issue impacting Sendgrid use in some stores. Our team is investigating.

2. 4. november 2025 kl. 22.07 UTCresolved

   We are observing full recovery and will continue monitoring.

1. 23. oktober 2025 kl. 13.42 UTCidentified

   Data may be missing from email analytics for 10/22/25 on some stores. Additionally, this may cause some email analytic dashboard tiles to appear without values.

2. 27. oktober 2025 kl. 19.13 UTCresolved

   This has been resolved.

1. 20. oktober 2025 kl. 13.38 UTCidentified

   Due to a third party provider outage, there is some stale data displayed on the analytics dashboards for 10/19/25 and the drill down queries within the reports may not work as expected. Our team is monitoring the third party outage and recovery, and will be able to update the data once it is resolved.

2. 20. oktober 2025 kl. 22.05 UTCresolved

   This issue has been resolved and all data has been updated.

1. 16. oktober 2025 kl. 20.25 UTCinvestigating

   We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime you can access your Recharge admin by amending the end of the URL to /merchant/home

2. 16. oktober 2025 kl. 20.42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16. oktober 2025 kl. 21.54 UTCresolved

   This issue has been resolved.

1. 10. oktober 2025 kl. 12.09 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10. oktober 2025 kl. 13.45 UTCmonitoring

   The issue has been resolved, and all data is up to date.

3. 10. oktober 2025 kl. 13.46 UTCresolved

   The issue has been resolved, and all data is up to date.

1. 9. oktober 2025 kl. 10.40 UTCidentified

   The issue with the Analytics drill-down data has been resolved. All reports/exports should be working as expected.

2. 9. oktober 2025 kl. 14.50 UTCresolved

   This incident has been resolved.

1. 29. september 2025 kl. 21.37 UTCinvestigating

   We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime, you can access your Recharge admin by amending the end of the URL to /merchant/home.

2. 29. september 2025 kl. 22.26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29. september 2025 kl. 23.10 UTCresolved

   This issue has been resolved.