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Redshelf driftsforstyrrelser

47 Redshelf incidents · januar 2018 — official updates, affected components, duration and resolution details.

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AWS Outage

Startede 20. oktober 2025 kl. 13.40 UTC 6h 9m

OutageKritisk hændelse

Berørte komponenter

WebsiteeReaderManagement Tools

20. oktober 2025 kl. 13.40 UTCinvestigating
We are currently investigating this issue.
20. oktober 2025 kl. 17.17 UTCinvestigating
Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.
20. oktober 2025 kl. 19.30 UTCmonitoring
AWS services are beginning to recover. We apologize for any inconvenience and will continue to monitoring update this hourly until the problem is solved.
20. oktober 2025 kl. 19.49 UTCresolved
We've confirmed our upstream AWS issues have been resolved. Our services are recovering and should be fully operational. We're continuing to monitor.

White Label Connectivity Issues

Startede 15. august 2025 kl. 20.02 UTC 24m

OutageStørre hændelse

Berørte komponenter

WebsiteManagement Tools

15. august 2025 kl. 20.02 UTCinvestigating
We are currently investigating this issue.
15. august 2025 kl. 20.21 UTCidentified
The issue has been identified and a fix is being implemented.
15. august 2025 kl. 20.26 UTCresolved
This incident has been resolved.

eReader Interruption

Startede 5. december 2024 kl. 19.39 UTC 42m

Pending

Berørte komponenter

eReader

5. december 2024 kl. 19.39 UTCinvestigating
We are currently investigating this issue.
5. december 2024 kl. 20.05 UTCmonitoring
A fix has been implemented and we are monitoring the results.
5. december 2024 kl. 20.21 UTCresolved
This incident has been resolved.

RedShelf Site Interruption

Startede 24. maj 2024 kl. 15.32 UTC 1h 38m

OutageKritisk hændelse

Berørte komponenter

Website

24. maj 2024 kl. 15.32 UTCinvestigating
Some users have reported service degradation when trying to access materials. Our team is currently investigating.
24. maj 2024 kl. 16.45 UTCmonitoring
A fix has been implemented and we are monitoring the results.
24. maj 2024 kl. 17.10 UTCresolved
This incident has been resolved.

RedShelf Interruption

Startede 4. september 2023 kl. 22.13 UTC 17m

OutageKritisk hændelse

Berørte komponenter

Website

4. september 2023 kl. 22.13 UTCinvestigating
We are currently investigating this issue.
4. september 2023 kl. 22.22 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4. september 2023 kl. 22.30 UTCresolved
This incident has been resolved.

RedShelf Site Interuption

Startede 16. juni 2023 kl. 15.35 UTC 2h 8m

OutageKritisk hændelse

Berørte komponenter

Website

16. juni 2023 kl. 15.35 UTCinvestigating
We are currently investigating this issue.
16. juni 2023 kl. 15.50 UTCidentified
The issue has been identified and a fix is being implemented.
16. juni 2023 kl. 15.57 UTCmonitoring
A fix has been implemented and we are monitoring the results.
16. juni 2023 kl. 17.43 UTCresolved
This incident has been resolved.

eReader Degraded Performance

Startede 26. april 2023 kl. 14.36 UTC 3h 40m

OutageStørre hændelse

Berørte komponenter

eReader

26. april 2023 kl. 14.36 UTCinvestigating
We are currently investigating this issue.
26. april 2023 kl. 15.25 UTCidentified
The issue has been identified and a fix is being implemented.
26. april 2023 kl. 18.10 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26. april 2023 kl. 18.16 UTCresolved
This incident has been resolved.

eReader Degraded Performance

Startede 17. januar 2023 kl. 17.55 UTC 1h 6m

IssuesMindre hændelse

Berørte komponenter

eReader

17. januar 2023 kl. 17.55 UTCinvestigating
We are currently investigating this issue.
17. januar 2023 kl. 18.33 UTCidentified
The issue has been identified and a fix is being implemented.
17. januar 2023 kl. 18.52 UTCmonitoring
A fix has been implemented and we are monitoring the results.
17. januar 2023 kl. 19.00 UTCresolved
This incident has been resolved.

eReader Interruption

Startede 4. december 2022 kl. 23.12 UTC 23h 5m

OutageKritisk hændelse

Berørte komponenter

eReader

4. december 2022 kl. 23.12 UTCinvestigating
We are currently investigating this issue.
5. december 2022 kl. 16.09 UTCinvestigating
At approximately 5:00 pm CT on Sunday, December 4, the RedShelf eReader experienced a disruption that has persisted into the morning of Monday, December 5. Our teams are using all available resources to restore access to the eReader. We realize this is a critical time for students, and we are doing everything in our power to restore service as quickly as possible.
5. december 2022 kl. 21.18 UTCmonitoring
A fix has been implemented and we are monitoring the results.
5. december 2022 kl. 22.16 UTCresolved
This incident has been resolved.

eReader Increased Error Rate

Startede 26. maj 2022 kl. 17.08 UTC 31m

OutageStørre hændelse

Berørte komponenter

eReader

26. maj 2022 kl. 17.08 UTCinvestigating
We are currently investigating this issue.
26. maj 2022 kl. 17.11 UTCidentified
The issue has been identified and a fix is being implemented.
26. maj 2022 kl. 17.30 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26. maj 2022 kl. 17.39 UTCresolved
This incident has been resolved.

Increased Error Rate

Startede 27. april 2022 kl. 14.26 UTC 30m

IssuesMindre hændelse

Berørte komponenter

eReader

27. april 2022 kl. 14.26 UTCinvestigating
We are currently investigating this issue.
27. april 2022 kl. 14.55 UTCresolved
This incident has been resolved.

Increased Error Rate

Startede 20. januar 2022 kl. 17.58 UTC 2h 47m

IssuesMindre hændelse

Berørte komponenter

Website

20. januar 2022 kl. 17.58 UTCinvestigating
We are currently investigating this issue.
20. januar 2022 kl. 20.30 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20. januar 2022 kl. 20.44 UTCresolved
This incident has been resolved.

eReader Increased Error Rate

Startede 6. januar 2022 kl. 16.42 UTC 1h 42m

OutageStørre hændelse

Berørte komponenter

eReader

6. januar 2022 kl. 16.42 UTCinvestigating
We are currently investigating this issue.
6. januar 2022 kl. 16.54 UTCmonitoring
A fix has been implemented and we are monitoring the results.
6. januar 2022 kl. 18.24 UTCresolved
This incident has been resolved.

RedShelf Error Rate

Startede 23. august 2021 kl. 13.57 UTC 9d 5h

OutageStørre hændelse

Berørte komponenter

Website

23. august 2021 kl. 13.57 UTCinvestigating
We are currently investigating this issue.
23. august 2021 kl. 16.58 UTCidentified
The issue has been identified and a fix is being implemented.
23. august 2021 kl. 17.53 UTCidentified
We are continuing to work on a fix for this issue.
24. august 2021 kl. 00.25 UTCmonitoring
Our site appears to be working; we are monitoring it closely to confirm the issue has been resolved.
24. august 2021 kl. 01.49 UTCmonitoring
Known RedShelf performance issues have now been addressed with a preliminary fix. We are actively monitoring platform performance.
26. august 2021 kl. 22.56 UTCmonitoring
No new issues have been reported. We continue to monitor performance.
1. september 2021 kl. 19.48 UTCresolved
This incident has been resolved.

Intermittent Errors

Startede 10. juni 2021 kl. 13.31 UTC 6h 5m

IssuesMindre hændelse

Berørte komponenter

Website

10. juni 2021 kl. 13.31 UTCinvestigating
We are currently investigating this issue.
10. juni 2021 kl. 15.48 UTCidentified
The issue has been identified and a fix is being implemented.
10. juni 2021 kl. 15.56 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10. juni 2021 kl. 19.36 UTCresolved
This incident has been resolved.

eReader Outage

Startede 2. marts 2021 kl. 18.14 UTC 1h 1m

OutageKritisk hændelse

Berørte komponenter

eReader

2. marts 2021 kl. 18.14 UTCinvestigating
We are currently investigating this issue.
2. marts 2021 kl. 18.55 UTCidentified
The issue has been identified and a fix is being implemented.
2. marts 2021 kl. 19.00 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2. marts 2021 kl. 19.15 UTCresolved
This incident has been resolved.

RedShelf Management Tools Outage

Startede 20. februar 2021 kl. 14.30 UTC 3h 33m

OutageKritisk hændelse

Berørte komponenter

Management Tools

20. februar 2021 kl. 14.30 UTCinvestigating
We are currently investigating this issue.
20. februar 2021 kl. 17.53 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20. februar 2021 kl. 18.03 UTCresolved
This incident has been resolved.

RedShellf Outage

Startede 12. januar 2021 kl. 21.55 UTC 3h 3m

Pending

Berørte komponenter

Website

12. januar 2021 kl. 21.55 UTCinvestigating
We are currently investigating this issue.
12. januar 2021 kl. 22.20 UTCidentified
The issue has been identified and a fix is being implemented.
12. januar 2021 kl. 22.41 UTCmonitoring
A fix has been implemented and we are monitoring the results.
13. januar 2021 kl. 00.58 UTCresolved
This incident has been resolved.

eReader Outage

Startede 19. oktober 2020 kl. 22.04 UTC 2h 58m

OutageKritisk hændelse

Berørte komponenter

eReader

19. oktober 2020 kl. 22.04 UTCinvestigating
eReader is not responding to requests to read content at this time. The team is actively investigating.
19. oktober 2020 kl. 22.18 UTCidentified
We have identified the problem. Still seeing intermittent slowness.
19. oktober 2020 kl. 23.22 UTCidentified
We’re currently experiencing performance issues with the RedShelf eReader and are working diligently to address the issue. We estimate that all users may be affected for the next hour.
20. oktober 2020 kl. 00.34 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20. oktober 2020 kl. 01.01 UTCresolved
All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.

Investigating Performance Issues

Startede 14. oktober 2020 kl. 19.27 UTC 20m

IssuesMindre hændelse

Berørte komponenter

eReader

14. oktober 2020 kl. 19.27 UTCinvestigating
We’re currently looking into reports of performance issues and will provide updates as we have additional information.
14. oktober 2020 kl. 19.36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
14. oktober 2020 kl. 19.47 UTCresolved
All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.

Redshelf driftsforstyrrelser | Uptimus