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    Redshelf driftsforstyrrelser

    47 Redshelf incidents · januar 2018 — official updates, affected components, duration and resolution details.

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    AWS Outage

    Startede 20. oktober 2025 kl. 13.40 UTC · 6h 9m

    OutageKritisk hændelse
    Berørte komponenter
    WebsiteeReaderManagement Tools
    1. 20. oktober 2025 kl. 13.40 UTCinvestigating

      We are currently investigating this issue.

    2. 20. oktober 2025 kl. 17.17 UTCinvestigating

      Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.

    3. 20. oktober 2025 kl. 19.30 UTCmonitoring

      AWS services are beginning to recover. We apologize for any inconvenience and will continue to monitoring update this hourly until the problem is solved.

    4. 20. oktober 2025 kl. 19.49 UTCresolved

      We've confirmed our upstream AWS issues have been resolved. Our services are recovering and should be fully operational. We're continuing to monitor.

    White Label Connectivity Issues

    Startede 15. august 2025 kl. 20.02 UTC · 24m

    OutageStørre hændelse
    Berørte komponenter
    WebsiteManagement Tools
    1. 15. august 2025 kl. 20.02 UTCinvestigating

      We are currently investigating this issue.

    2. 15. august 2025 kl. 20.21 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15. august 2025 kl. 20.26 UTCresolved

      This incident has been resolved.

    eReader Interruption

    Startede 5. december 2024 kl. 19.39 UTC · 42m

    Pending
    Berørte komponenter
    eReader
    1. 5. december 2024 kl. 19.39 UTCinvestigating

      We are currently investigating this issue.

    2. 5. december 2024 kl. 20.05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5. december 2024 kl. 20.21 UTCresolved

      This incident has been resolved.

    RedShelf Site Interruption

    Startede 24. maj 2024 kl. 15.32 UTC · 1h 38m

    OutageKritisk hændelse
    Berørte komponenter
    Website
    1. 24. maj 2024 kl. 15.32 UTCinvestigating

      Some users have reported service degradation when trying to access materials. Our team is currently investigating.

    2. 24. maj 2024 kl. 16.45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24. maj 2024 kl. 17.10 UTCresolved

      This incident has been resolved.

    RedShelf Interruption

    Startede 4. september 2023 kl. 22.13 UTC · 17m

    OutageKritisk hændelse
    Berørte komponenter
    Website
    1. 4. september 2023 kl. 22.13 UTCinvestigating

      We are currently investigating this issue.

    2. 4. september 2023 kl. 22.22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4. september 2023 kl. 22.30 UTCresolved

      This incident has been resolved.

    RedShelf Site Interuption

    Startede 16. juni 2023 kl. 15.35 UTC · 2h 8m

    OutageKritisk hændelse
    Berørte komponenter
    Website
    1. 16. juni 2023 kl. 15.35 UTCinvestigating

      We are currently investigating this issue.

    2. 16. juni 2023 kl. 15.50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16. juni 2023 kl. 15.57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16. juni 2023 kl. 17.43 UTCresolved

      This incident has been resolved.

    eReader Degraded Performance

    Startede 26. april 2023 kl. 14.36 UTC · 3h 40m

    OutageStørre hændelse
    Berørte komponenter
    eReader
    1. 26. april 2023 kl. 14.36 UTCinvestigating

      We are currently investigating this issue.

    2. 26. april 2023 kl. 15.25 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26. april 2023 kl. 18.10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26. april 2023 kl. 18.16 UTCresolved

      This incident has been resolved.

    eReader Degraded Performance

    Startede 17. januar 2023 kl. 17.55 UTC · 1h 6m

    IssuesMindre hændelse
    Berørte komponenter
    eReader
    1. 17. januar 2023 kl. 17.55 UTCinvestigating

      We are currently investigating this issue.

    2. 17. januar 2023 kl. 18.33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 17. januar 2023 kl. 18.52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 17. januar 2023 kl. 19.00 UTCresolved

      This incident has been resolved.

    eReader Interruption

    Startede 4. december 2022 kl. 23.12 UTC · 23h 5m

    OutageKritisk hændelse
    Berørte komponenter
    eReader
    1. 4. december 2022 kl. 23.12 UTCinvestigating

      We are currently investigating this issue.

    2. 5. december 2022 kl. 16.09 UTCinvestigating

      At approximately 5:00 pm CT on Sunday, December 4, the RedShelf eReader experienced a disruption that has persisted into the morning of Monday, December 5. Our teams are using all available resources to restore access to the eReader. We realize this is a critical time for students, and we are doing everything in our power to restore service as quickly as possible.

    3. 5. december 2022 kl. 21.18 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5. december 2022 kl. 22.16 UTCresolved

      This incident has been resolved.

    eReader Increased Error Rate

    Startede 26. maj 2022 kl. 17.08 UTC · 31m

    OutageStørre hændelse
    Berørte komponenter
    eReader
    1. 26. maj 2022 kl. 17.08 UTCinvestigating

      We are currently investigating this issue.

    2. 26. maj 2022 kl. 17.11 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26. maj 2022 kl. 17.30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26. maj 2022 kl. 17.39 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Startede 27. april 2022 kl. 14.26 UTC · 30m

    IssuesMindre hændelse
    Berørte komponenter
    eReader
    1. 27. april 2022 kl. 14.26 UTCinvestigating

      We are currently investigating this issue.

    2. 27. april 2022 kl. 14.55 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Startede 20. januar 2022 kl. 17.58 UTC · 2h 47m

    IssuesMindre hændelse
    Berørte komponenter
    Website
    1. 20. januar 2022 kl. 17.58 UTCinvestigating

      We are currently investigating this issue.

    2. 20. januar 2022 kl. 20.30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20. januar 2022 kl. 20.44 UTCresolved

      This incident has been resolved.

    eReader Increased Error Rate

    Startede 6. januar 2022 kl. 16.42 UTC · 1h 42m

    OutageStørre hændelse
    Berørte komponenter
    eReader
    1. 6. januar 2022 kl. 16.42 UTCinvestigating

      We are currently investigating this issue.

    2. 6. januar 2022 kl. 16.54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6. januar 2022 kl. 18.24 UTCresolved

      This incident has been resolved.

    RedShelf Error Rate

    Startede 23. august 2021 kl. 13.57 UTC · 9d 5h

    OutageStørre hændelse
    Berørte komponenter
    Website
    1. 23. august 2021 kl. 13.57 UTCinvestigating

      We are currently investigating this issue.

    2. 23. august 2021 kl. 16.58 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 23. august 2021 kl. 17.53 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 24. august 2021 kl. 00.25 UTCmonitoring

      Our site appears to be working; we are monitoring it closely to confirm the issue has been resolved.

    5. 24. august 2021 kl. 01.49 UTCmonitoring

      Known RedShelf performance issues have now been addressed with a preliminary fix. We are actively monitoring platform performance.

    6. 26. august 2021 kl. 22.56 UTCmonitoring

      No new issues have been reported. We continue to monitor performance.

    7. 1. september 2021 kl. 19.48 UTCresolved

      This incident has been resolved.

    Intermittent Errors

    Startede 10. juni 2021 kl. 13.31 UTC · 6h 5m

    IssuesMindre hændelse
    Berørte komponenter
    Website
    1. 10. juni 2021 kl. 13.31 UTCinvestigating

      We are currently investigating this issue.

    2. 10. juni 2021 kl. 15.48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10. juni 2021 kl. 15.56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10. juni 2021 kl. 19.36 UTCresolved

      This incident has been resolved.

    eReader Outage

    Startede 2. marts 2021 kl. 18.14 UTC · 1h 1m

    OutageKritisk hændelse
    Berørte komponenter
    eReader
    1. 2. marts 2021 kl. 18.14 UTCinvestigating

      We are currently investigating this issue.

    2. 2. marts 2021 kl. 18.55 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2. marts 2021 kl. 19.00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2. marts 2021 kl. 19.15 UTCresolved

      This incident has been resolved.

    RedShelf Management Tools Outage

    Startede 20. februar 2021 kl. 14.30 UTC · 3h 33m

    OutageKritisk hændelse
    Berørte komponenter
    Management Tools
    1. 20. februar 2021 kl. 14.30 UTCinvestigating

      We are currently investigating this issue.

    2. 20. februar 2021 kl. 17.53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20. februar 2021 kl. 18.03 UTCresolved

      This incident has been resolved.

    RedShellf Outage

    Startede 12. januar 2021 kl. 21.55 UTC · 3h 3m

    Pending
    Berørte komponenter
    Website
    1. 12. januar 2021 kl. 21.55 UTCinvestigating

      We are currently investigating this issue.

    2. 12. januar 2021 kl. 22.20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 12. januar 2021 kl. 22.41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13. januar 2021 kl. 00.58 UTCresolved

      This incident has been resolved.

    eReader Outage

    Startede 19. oktober 2020 kl. 22.04 UTC · 2h 58m

    OutageKritisk hændelse
    Berørte komponenter
    eReader
    1. 19. oktober 2020 kl. 22.04 UTCinvestigating

      eReader is not responding to requests to read content at this time. The team is actively investigating.

    2. 19. oktober 2020 kl. 22.18 UTCidentified

      We have identified the problem. Still seeing intermittent slowness.

    3. 19. oktober 2020 kl. 23.22 UTCidentified

      We’re currently experiencing performance issues with the RedShelf eReader and are working diligently to address the issue. We estimate that all users may be affected for the next hour.

    4. 20. oktober 2020 kl. 00.34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 20. oktober 2020 kl. 01.01 UTCresolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.

    Investigating Performance Issues

    Startede 14. oktober 2020 kl. 19.27 UTC · 20m

    IssuesMindre hændelse
    Berørte komponenter
    eReader
    1. 14. oktober 2020 kl. 19.27 UTCinvestigating

      We’re currently looking into reports of performance issues and will provide updates as we have additional information.

    2. 14. oktober 2020 kl. 19.36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 14. oktober 2020 kl. 19.47 UTCresolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.