Redtail driftsforstyrrelser

1. 15. juli 2026 kl. 15.06 UTCinvestigating

   Vi er i øjeblikket ved at undersøge intermitterende spørgsmål påvirker Redtail CRM, der kan påvirke bruger login og adgang. Vores hold arbejder aktivt på at identificere årsagen og genoprette normal service så hurtigt som muligt. Vi vil give yderligere opdateringer, efterhånden som flere oplysninger bliver tilgængelige. Vi sætter pris på din tålmodighed og forståelse.

2. 15. juli 2026 kl. 15.18 UTCmonitoring

   Spørgsmålet om Redtail CRM er blevet mildnet, og tjenesten er blevet genoprettet. Vores hold fortsætter med at overvåge systemets ydeevne for at sikre stabilitet. Vi vil give yderligere opdateringer, hvis yderligere spørgsmål er identificeret.

3. 15. juli 2026 kl. 16.08 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 1. juli 2026 kl. 16.16 UTCinvestigating

   Vi undersøger i øjeblikket et spørgsmål, der påvirker integrationen mellem Black Diamond og Redtail CRM. Som følge heraf kan kontodata fra Black Diamond ikke opdateres som forventet, hvilket får kontosaldi og relaterede oplysninger i Redtail CRM til at forekomme forældede eller ufuldstændige. Dette problem kan påvirke flere virksomheder, der bruger Black Diamond konto feed, herunder Black Diamond og Triad Rådgivere. Brugere kan opleve forsinkede kontoopdateringer, som kan påvirke kontosaldi, rapportering og relaterede arbejdsgange inden for Redtail CRM. Vores hold arbejder aktivt på at genoprette normal behandling og validere datasynkronisering. Vi vil give yderligere opdateringer, efterhånden som flere oplysninger bliver tilgængelige. Vi undskylder ulejligheden og værdsætter din tålmodighed, mens vi arbejder på at løse problemet.

2. 1. juli 2026 kl. 16.47 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 1. juli 2026 kl. 18.34 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 30. juni 2026 kl. 20.23 UTCinvestigating

   Vi er i øjeblikket ved at undersøge et problem, der påvirker Redtail Hosted e-mail-tjenester, der forårsager indgående e-mails, der skal udskydes. Som et resultat, kan nogle indgående e-mails blive forsinket i at nå bruger postkasser. Vi har også identificeret et problem påvirker Single Sign-On (SSO) adgang til hostede e-mail-konti for nogle brugere. Som en midlertidig workout, kan berørte brugere være i stand til at få adgang til deres hostede e-mail direkte ved at logge ind med deres e-mail legitimationsoplysninger i stedet for at bruge SSO. Vores hold har identificeret en underliggende netværksforbindelse problem og arbejder aktivt med tjenesteudbyderen for at genoprette normale operationer. Vi vil give yderligere opdateringer, efterhånden som flere oplysninger bliver tilgængelige.

2. 30. juni 2026 kl. 20.41 UTCmonitoring

   Problemet med at påvirke Redtail Hosted e-mail-tjenester er blevet mildnet, og indgående e-mail levering er blevet genoprettet. Nogle e-mail-beskeder, der blev udsat i løbet af udfald kan fortsætte med at ankomme med forsinkelser som at sende mail-systemer forsøge levering igen. Vi overvåger aktivt miljøet for at sikre, at alle meddelelser i køen behandles korrekt, og at tjenesterne forbliver stabile. Vi fortsætter også med at undersøge et problem påvirker Single Sign-On (SSO) adgang til hostede e-mail-konti for nogle brugere. Som en midlertidig workout, berørte brugere kan få adgang til deres hostede e-mail direkte ved hjælp af deres e-mail legitimationsoplysninger i stedet for SSO. Vi vil give yderligere opdateringer, som arbejdet fortsætter med fuldt ud at gendanne alle berørte tjenester.

3. 1. juli 2026 kl. 13.04 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 23. juni 2026 kl. 13.49 UTCinvestigating

   Vi undersøger i øjeblikket et problem, der påvirker flerfaktorgodkendelse (MFA) for nogle brugere. Dette kan resultere i forsinkede verifikationskoder, begrænset evne til at opdatere MFA-indstillinger eller vanskeligheder med at logge ind. Vores hold undersøger og arbejder aktivt på at genoprette normal funktionalitet så hurtigt som muligt. Vi vil levere opdateringer, efterhånden som flere oplysninger bliver tilgængelige. Tak for Deres tålmodighed og forståelse.

2. 23. juni 2026 kl. 14.27 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. juni 2026 kl. 16.18 UTCinvestigating

   Multifaktor autentificering (MFA) for Redtail CRM og e-mails sendt fra Redtail CRM (herunder password reset e-mails og meddelelser) oplever i øjeblikket intermitterende problemer. Nogle kunder kan have svært ved at få adgang til deres konti eller modtage CRM-genererede e-mails. Vi arbejder aktivt på at genoprette fuld funktionalitet og undskylde for enhver ulejlighed. Tak for din tålmodighed.

2. 3. juni 2026 kl. 00.35 UTCidentified

   Vi har identificeret, at forsinkelser eller problemer med multi-faktor autentificering (MFA) for Redtail CRM og e-mails sendt fra Redtail CRM (herunder password reset e-mails og meddelelser) bliver filtreret eller sat i karantæne af udvalgte udbydere af e-mail-sikkerhed. Mens vi fortsætter med at arbejde med vores leverandører for at forbedre leveringen, nogle brugere kan opleve intermitterende forsinkelser. Som en midlertidig workout, anbefaler vi at kontakte din e-mail-udbyder (fx, Smarsh eller Mimecast) at anmode om whitelisting af følgende domæner for at hjælpe med at sikre rettidig levering: - redtailemail.com - redtailtechnologi.com Vi sætter pris på din tålmodighed, mens vi fortsætter med at overvåge og arbejde hen imod fuld løsning.

3. 1. juli 2026 kl. 18.30 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 28. maj 2026 kl. 18.33 UTCresolved

   Our team identified and resolved an issue that was preventing authentication into Redtail Email. A fix was implemented, and service has been restored.  Thank you for your patience.

1. 6. maj 2026 kl. 15.44 UTCinvestigating

   We are aware of an issue causing slowness when navigating Redtail CRM, including activities and workflows not loading on the calendar. Our teams are actively investigating and working to identify the root cause. We will provide updates as more information becomes available.

2. 6. maj 2026 kl. 16.41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6. maj 2026 kl. 19.43 UTCresolved

   This incident has been resolved.

1. 5. maj 2026 kl. 12.33 UTCinvestigating

   Third‑party vendor, Twilio, is experiencing an issue that is impacting the delivery of two‑factor authentication text codes and affecting login verification for Redtail CRM users. Please use the Voice option at this time. Our team is monitoring the issue.

2. 11. maj 2026 kl. 12.52 UTCresolved

   This incident has been resolved.

1. 25. marts 2026 kl. 17.39 UTCinvestigating

   We are currently investigating an issue affecting some Redtail CRM account data feeds. This may result in delayed or missing account updates for a subset of clients. Our teams are actively working to identify the cause and restore normal processing as quickly as possible.

2. 25. marts 2026 kl. 19.43 UTCresolved

   The issue affecting standard Redtail CRM account feed processing has been resolved, and processing is fully restored. Account data is flowing normally, and we are continuing to monitor to confirm sustained stability.

1. 10. marts 2026 kl. 23.48 UTCinvestigating

   We are aware that some users are experiencing 500 errors when logging into the CRM. Our team is actively investigating this issue.

2. 11. marts 2026 kl. 00.13 UTCresolved

   The issue causing 500 errors during CRM login has been fully resolved. Users should now be able to log in and access the CRM without any errors. Thank you for your patience as our team worked to restore access. If you experience any continued issues, please reach out to our support team for assistance.

1. 27. februar 2026 kl. 20.00 UTCinvestigating

   We have identified an issue that may prevent users from logging into the Redtail CRM platform and users already connected may encounter slowness or the inability to launch Apps or features. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.

2. 27. februar 2026 kl. 20.14 UTCresolved

   The issues that affected CRM users' ability to log in earlier have been resolved, and services have returned to normal. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.

1. 20. november 2025 kl. 14.38 UTCinvestigating

   Redtail platforms are currently experiencing intermittent issues. Some clients may experience slowness or difficulty accessing their accounts. Our team is actively working to restore full connectivity as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

2. 20. november 2025 kl. 15.49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20. november 2025 kl. 17.59 UTCresolved

   This incident has been resolved.

1. 20. oktober 2025 kl. 15.07 UTCinvestigating

   We’re currently experiencing issues with our phone support channels due to a disruption with Amazon Web Services (AWS), which is impacting Glia, our third-party provider. During this time, we recommend reaching out to Redtail’s Support Team via live chat or by submitting a ticket through our Helpdesk instead of calling. We’ll provide an update as soon as full functionality is restored. Thank you for your patience and understanding.

2. 20. oktober 2025 kl. 15.27 UTCinvestigating

   Glia services are currently unavailable due to the ongoing AWS outage, and phone connectivity is also affected through our third-party provider, Twilio. As a result, live chat is temporarily unavailable. We recommend submitting a case through the Redtail Support app as the primary method for contacting Redtail service at this time. Thank you for your patience and understanding.

3. 20. oktober 2025 kl. 19.45 UTCinvestigating

   Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat is now restored via our third-party provider, Glia. Phone connectivity is still affected so we recommend live chat or the Redtail Support app for contacting Redtail service at this time. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.

4. 20. oktober 2025 kl. 20.24 UTCinvestigating

   Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat (Gila) and phone (Twilio) support have been restored through our third-party providers. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.

5. 21. oktober 2025 kl. 12.15 UTCresolved

   This incident has been resolved.

1. 9. september 2025 kl. 14.19 UTCinvestigating

   Our engineers have identified the issue causing errors when sending emails through Redtail-hosted Email. We are working swiftly to restore full service. We appreciate your patience as we work to resolve this.

2. 9. september 2025 kl. 14.55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9. september 2025 kl. 15.46 UTCresolved

   The issue that was causing errors when sending emails through Redtail-hosted Email has been resolved. Users should now be able to send emails without disruption. We appreciate your patience while our team worked to restore service. If you continue to experience any issues, please contact our support team for assistance.

1. 2. september 2025 kl. 18.19 UTCinvestigating

   We are aware that users are experiencing errors when logging into the CRM. Our team is actively investigating this issue.

2. 2. september 2025 kl. 21.30 UTCresolved

   This incident has been resolved.

1. 2. september 2025 kl. 15.43 UTCinvestigating

   Some users are experiencing difficulties accessing their Redtail hosted email accounts. Our team is working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

2. 2. september 2025 kl. 16.48 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If issues are still being experienced, please refresh your cookies and browser.

3. 2. september 2025 kl. 18.37 UTCresolved

   This incident has been resolved.

1. 29. juli 2025 kl. 14.26 UTCinvestigating

   We’re aware of an issue where Activities, Workflows, and other items may not load—particularly on the Today page. As a temporary workaround, please clear your DNS settings, followed by your browser’s cache and cookies, while we work to resolve the issue at scale. Helpful guides: - How to Flush DNS – Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) - How to Flush DNS – Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) - How to Clear Browser History and Cache - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We apologize for the inconvenience and appreciate your patience as we work toward a resolution.

2. 29. juli 2025 kl. 18.05 UTCresolved

   We’ve resolved the underlying issue that was preventing Activities, Workflows, and other items from loading, especially on the Today page. However, to ensure full functionality is restored on your device, you may still need to: 1. Flush your DNS settings 2. Clear your browser’s cache and cookies Helpful guides: Flush DNS - Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) Flush DNS - Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) Clear browser cache - - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We appreciate your patience and thank you for your continued partnership.

1. 15. juli 2025 kl. 15.18 UTCinvestigating

   Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.

2. 15. juli 2025 kl. 16.15 UTCresolved

   This incident has been resolved.

1. 15. juli 2025 kl. 14.16 UTCinvestigating

   Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.

2. 15. juli 2025 kl. 15.01 UTCresolved

   This incident has been resolved.

1. 9. juli 2025 kl. 14.27 UTCinvestigating

   We are currently investigating an issue affecting Redtail CRM. Our team is working to restore functionality as quickly as possible.

2. 9. juli 2025 kl. 15.34 UTCresolved

   Users seeing an error in the CRM can switch to Early Access as a workaround to resolve the issue and continue using the CRM without disruption.