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    25 Routable incidents · maj 2023 — official updates, affected components, duration and resolution details.

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    Fejl med QuickBooks Online arbejdsrum

    Startede 1. september 2026 kl. 21.48 UTC · 5h 48m

    OutageStørre hændelse
    Berørte komponenter
    Routable APIWeb Application UI
    1. 1. september 2026 kl. 21.48 UTCinvestigating

      Vi ser en stigning i fejl på grund af en Quickbooks Online udfald. Dette påvirker primært QBO forbundne arbejdsrum.

    2. 2. september 2026 kl. 03.03 UTCmonitoring

      Vi ser nu de fleste QuickBooks Online anmodninger lykkes. Vi vil fortsat overvåge.

    3. 2. september 2026 kl. 03.36 UTCresolved

      QuickBooks Online "s hændelse (https: / / status.quickbooks.intuit.com / hændelser / vkntw55njz2z) er stadig opført som uløst, men vi har observeret stabile succesrater i anmodninger til QBO. Vi vil fortsat overvåge for eventuelle regressioner.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Forhøjede fejlrater for betalingsmidler og leverandører

    Startede 13. juli 2026 kl. 17.19 UTC · 2h 43m

    OutageStørre hændelse
    Berørte komponenter
    Routable APIWeb Application UI
    1. 13. juli 2026 kl. 17.19 UTCidentified

      Vi ser forhøjede fejlrater med vores betalingsudbyder. De er ved at undersøge sagen.

    2. 13. juli 2026 kl. 17.58 UTCmonitoring

      Vores udbyder har implementeret en rettelse, og vi ser succesfulde transaktioner. Vi overvåger og efterforsker fejlbehæftede betalinger.

    3. 13. juli 2026 kl. 20.02 UTCresolved

      Denne hændelse er blevet løst.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Same-Day ACH processing delayed due to FED system issues

    Startede 14. maj 2026 kl. 17.37 UTC · 1h 11m

    Pending
    Berørte komponenter
    Routable APIWeb Application UI
    1. 14. maj 2026 kl. 17.37 UTCmonitoring

      The Federal Reserve has experienced system issues this morning causing a delay in Same-Day ACH processing. Same-Day ACH debit and credit transactions expected to clear at 12:00 PM CT will be delayed. We are monitoring the situation and working with our partners.

    2. 14. maj 2026 kl. 18.48 UTCresolved

      This incident has been resolved.

    International payment errors in sandbox environments

    Startede 3. april 2026 kl. 16.26 UTC · 4d 0h

    IssuesMindre hændelse
    Berørte komponenter
    Sandbox UISandbox API
    1. 3. april 2026 kl. 16.26 UTCidentified

      An issue with a provider is resulting in errors for some international vendors and payments in the sandbox environment. Production payments are not affected.

    2. 7. april 2026 kl. 16.30 UTCresolved

      Our provider has resolved their issues, and sandbox international payables are working as expected now.

    Increased error rate and timeouts

    Startede 25. marts 2026 kl. 15.55 UTC · 3h 19m

    OutageStørre hændelse
    Berørte komponenter
    Routable APIWeb Application UI
    1. 25. marts 2026 kl. 15.55 UTCinvestigating

      We are investigating a rise in error rates and timeouts to our production application systems.

    2. 25. marts 2026 kl. 17.34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 25. marts 2026 kl. 19.15 UTCresolved

      This incident has been resolved.

    Degraded Performance – Logins and Application Actions

    Startede 4. december 2025 kl. 18.54 UTC · 1h 23m

    Pending
    Berørte komponenter
    Routable APIWeb Application UI
    1. 4. december 2025 kl. 18.54 UTCinvestigating

      We are currently experiencing degraded performance affecting logins and various in-app actions. Users may notice slower than usual response times. Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide updates as more information becomes available.

    2. 4. december 2025 kl. 18.56 UTCinvestigating

      We are continuing to investigate this issue.

    3. 4. december 2025 kl. 19.09 UTCmonitoring

      The issue has been resolved and we are monitoring.

    4. 4. december 2025 kl. 20.17 UTCresolved

      This incident has been resolved.

    Increased failures in payment processing

    Startede 18. november 2025 kl. 14.08 UTC · 4h 26m

    IssuesMindre hændelse
    Berørte komponenter
    Routable APISandbox UISandbox APIWeb Application UI
    1. 18. november 2025 kl. 14.08 UTCidentified

      We are seeing an increase in payment processing failures due to an outage affecting our providers.

    2. 18. november 2025 kl. 14.40 UTCidentified

      We are seeing an increase in payment processing failures due to an outage affecting our providers. This is related to the ongoing Cloudflare outage.

    3. 18. november 2025 kl. 14.58 UTCmonitoring

      Cloudflare has implemented a fix. We will continue to monitor systems.

    4. 18. november 2025 kl. 18.34 UTCresolved

      This incident has been resolved.

    Increased failures in payment processing

    Startede 20. oktober 2025 kl. 18.47 UTC · 22h 41m

    IssuesMindre hændelse
    Berørte komponenter
    Routable APIWeb Application UI
    1. 20. oktober 2025 kl. 18.47 UTCidentified

      We are seeing an increase in payment processing failures due to an outage affecting our providers.

    2. 20. oktober 2025 kl. 23.24 UTCmonitoring

      We are seeing higher levels of success and will keep monitoring as providers report improved service.

    3. 21. oktober 2025 kl. 17.28 UTCresolved

      This incident has been resolved.

    Increased error rate and latency

    Startede 16. juli 2025 kl. 18.37 UTC · 3h 39m

    OutageStørre hændelse
    Berørte komponenter
    Routable APIWeb Application UI
    1. 16. juli 2025 kl. 18.37 UTCinvestigating

      We are seeing an increase in error rate and latency in our system, affecting both the UI and the API. We are currently investigating the issue.

    2. 16. juli 2025 kl. 18.59 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16. juli 2025 kl. 19.00 UTCidentified

      We have identified overloaded systems and are rectifying them. We are seeing some performance increases and lowered error rate, but we are still working on the issue.

    4. 16. juli 2025 kl. 19.29 UTCmonitoring

      Performance has been restored to normal levels, and we continue to monitor the services.

    5. 16. juli 2025 kl. 22.16 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 16. juli 2025 kl. 22.16 UTCresolved

      We have deployed a change to further improve responsiveness, and this incident is now complete.

    Quickbooks Online outage

    Startede 14. maj 2025 kl. 16.52 UTC · 1h 44m

    OutageStørre hændelse
    Berørte komponenter
    Routable APIWeb Application UI
    1. 14. maj 2025 kl. 16.52 UTCinvestigating

      Quickbooks online is experiencing an outage, and it is triggering disconnections with Routable. We are investigating and monitoring the QBO systems.

    2. 14. maj 2025 kl. 18.34 UTCinvestigating

      We are continuing to investigate this issue.

    3. 14. maj 2025 kl. 18.36 UTCresolved

      Quickbooks online has resolved their outage. Routable clients should be able to resume normal functionality within the platform. Please reach out if you require support with reconnections or authentication. Sorry for the disruption to your day!

    Issue affecting the ability to log in for a small number of workspaces.

    Startede 7. maj 2025 kl. 01.09 UTC · 31m

    IssuesMindre hændelse
    Berørte komponenter
    Web Application UI
    1. 7. maj 2025 kl. 01.09 UTCinvestigating

      We have a fix and are rolling it out momentarily.

    2. 7. maj 2025 kl. 01.10 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 7. maj 2025 kl. 01.40 UTCresolved

      A fix has been deployed.

    Increased rate of delayed transfers

    Startede 21. marts 2025 kl. 21.49 UTC · 1h 47m

    IssuesMindre hændelse
    Berørte komponenter
    Routable APIWeb Application UI
    1. 21. marts 2025 kl. 21.49 UTCinvestigating

      Some transfers are delayed due an underlying provider issue. The team is investigating the issue now.

    2. 21. marts 2025 kl. 23.01 UTCmonitoring

      The system is working again, and we are monitoring for further issues. A small number of payables were impacted and put into Issue status, and the team is working to re-process them.

    3. 21. marts 2025 kl. 23.35 UTCresolved

      This incident has been resolved.

    Retroactive: Increased latency and error rate in dashboard and API

    Startede 14. marts 2025 kl. 18.05 UTC · 19m

    OutageStørre hændelse
    Berørte komponenter
    Routable APIWeb Application UI
    1. 14. marts 2025 kl. 18.05 UTCmonitoring

      There was a period of increased errors and latency in requests to our dashboard and API. Requests are flowing faster now, and we are investigating the cause.

    2. 14. marts 2025 kl. 18.25 UTCresolved

      We have confirmed that all systems are behaving as expected.

    Retroactive: Increased error rates and latency

    Startede 3. februar 2025 kl. 18.24 UTC · 0m

    OutageStørre hændelse
    1. 3. februar 2025 kl. 18.34 UTCresolved

      We had a brief period of increased latency and error rates during a software deployment. The application was unresponsive for around 5 minutes, and recovered automatically. If there are any further issues please contact support.

    Banking provider issues may result in delays

    Startede 4. december 2024 kl. 20.29 UTC · 2h 26m

    IssuesMindre hændelse
    Berørte komponenter
    Routable APIWeb Application UI
    1. 4. december 2024 kl. 20.29 UTCinvestigating

      We are experiencing issues with our banking provider that may result in delays in processing as well as the inability to manually add funding sources.

    2. 4. december 2024 kl. 22.55 UTCresolved

      This incident has been resolved.

    Increased error rate and timeouts

    Startede 17. juni 2024 kl. 17.39 UTC · 0m

    Pending
    1. 17. juni 2024 kl. 17.56 UTCresolved

      We had a brief rise in error rates and timeouts to our production application systems. This was resolved in roughly 8 minutes, and we will continue to monitor.

    Elevated error rate

    Startede 27. april 2024 kl. 16.03 UTC · 3h 36m

    OutageStørre hændelse
    Berørte komponenter
    Routable APIWeb Application UI
    1. 27. april 2024 kl. 16.03 UTCinvestigating

      We're experiencing an elevated level of API errors and are currently looking into the issue.

    2. 27. april 2024 kl. 17.10 UTCidentified

      We have reduced the error rate to the UI application, but we have disabled the API temporarily while we work on restoring system health.

    3. 27. april 2024 kl. 18.30 UTCmonitoring

      Performance in our database is improving and the UI and API are responding quickly now. We will continue to monitor.

    4. 27. april 2024 kl. 19.39 UTCresolved

      The service continues to operate as expected and all errors and latency has subsided.

    Increased errors with Quickbooks Online

    Startede 15. marts 2024 kl. 16.22 UTC · 7h 44m

    OutageStørre hændelse
    Berørte komponenter
    Routable APIWeb Application UI
    1. 15. marts 2024 kl. 16.22 UTCinvestigating

      We are seeing increased errors from Quickbooks Online which is experiencing their own internal outage. We will continue to investigate and provide reconnection support when Quickbooks Online restores service.

    2. 15. marts 2024 kl. 20.22 UTCmonitoring

      Quickbooks Online appears to have resolved their outage. We will continue to monitor connections. Please try to reconnect to Quickbooks Online in your Routable integration settings. We're happy to help if you encounter difficulties: feel free to reach out to support!

    3. 16. marts 2024 kl. 00.06 UTCresolved

      This event has been resolved. If you need help reconnecting Quickbooks Online, please don't hesitate to reach out.

    Delays in creating payments

    Startede 29. januar 2024 kl. 21.19 UTC · 3h 37m

    OutageStørre hændelse
    Berørte komponenter
    Routable APIWeb Application UI
    1. 29. januar 2024 kl. 21.19 UTCinvestigating

      We are seeing a number of payables that are taking longer to be created than normal, and we are investigating.

    2. 29. januar 2024 kl. 21.19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 29. januar 2024 kl. 21.34 UTCmonitoring

      Payables are now processing quickly, and we are monitoring the service.

    4. 30. januar 2024 kl. 00.55 UTCresolved

      All tasks are operating smoothly.

    Intermittent delays in creating payments

    Startede 25. januar 2024 kl. 22.16 UTC · 1h 48m

    OutageStørre hændelse
    Berørte komponenter
    Routable APIWeb Application UI
    1. 25. januar 2024 kl. 22.16 UTCinvestigating

      We are seeing significant delays in a small percentage of newly created payments and are investigating the issue.

    2. 25. januar 2024 kl. 23.19 UTCmonitoring

      We have replaced a node in our infrastructure that was causing issues and all processes are running smoothly. We will continue to monitor to make sure everything is executing correctly.

    3. 26. januar 2024 kl. 00.04 UTCresolved

      The payment creation system is operating smoothly.